tqm & hr - final

TQM & HR

1. The hard side of TQM involves: interpretation of data2. Multi-disciplinary approach means: people from different discipline in organization; people from different department having diff skill3. The environmental management system followed by organization is ISO-14000.

4. The objective of ISO-9000 customer satisfaction.

5. ISO-14001 is: powerful management tool to be used by an organization to control the environmental hazardous.

6. The role of management is: to provide resources; to define EMS, to monitor the effectiveness of the system7. TQM & ISO both focuses on employee. False8. Circle represents beginning or end of operation while plotting few charts.

9. Record may be: procedure to control its use10. Dr. Deming believes that: quality & productivity walk in hands11. Environmental impact is: any change to environment resulting from organization activity12. Response is speed.

Match the following:

TQM approach is

employee participationTQM & ISO both focuses on

customer satisfactionWhich tool is used in implementing ISO-9000P-D-C-AQuality approach is

potential failure prevention13. Quality approach is potential failure prevention. True14. Which are pillar of TQM: morale; delivery15. Malcolm Baldrige national quality award is for (MBNQA): total quality management16. Dr. Demings contribution is in the field of: Quality17. Cost of poor quality comprises: cost of internal failure; cost of external failure18. Diamond represents decision point while plotting flow chart.

19. Type of waste are: waiting time; transport; processing waste20. Corrective action means: action taken on detecting NC; action taken on observed NC21. In quality assurance primary concern is: co-ordination22. Continual improvement is in: environmental objective; audit result; corrective action23. Reputation means past performance.

24. If some activity are outsourced: vendors are assessed on predetermined criteria; procedure to be followed for assessing vendor25. The benefit of ISO 14001 are applicable to: the organization which adopts it; adjacent property owner & environment26. Vendor assessment is: appraisal cost27. Cause & effect diagram used to: identity & organize possible causes of problem; identify possible causes of problem & determining its relation28. Continual improvement which focuses on the improvement of the EMS, must be reviewed every month for any changed aspects and impacts. False29. ISO-9000-1994 is model for quality assurance. True30. Any process is to be controllable.

31. The quality approach is potential failure prevention.

32. Value is for which customer is paying. True33. Business objectives are derived from mission statement. True34. Process capability is only calculated when it qualify Bell shape curve. True35. Quality circle encourages employee participation. True36. The documents of external origin: should be controlled separatelyMatch the following:

Critical process maturity concept include

process capabilityManaged level of process

process is controlledCMM is

capability maturityProcess is managed level

performance is model respectable37. Product planning quality should address capability & qualification of equipment. True38. By adopting TQM philosophy, it benefits to: organization & employee39. Quality means fitness for use.

40. Working together for excellence is team work.

41. Waste is the machine down time.

42. Dimensions of quality are: performance; feature; reliability43. CMM is applicable to: software industry44. The forms of histogram are: scatter; normal; skewed45. A standard assures quality to customers.

46. Drive out fear so that everyone may work effectively for the company. (A point I Demings 14 point program).

47. Management is a science as well as an art. True48. The core processes are those which have a Direct contribution to the business of an organization.

49. Like you have internal customers there are internal suppliers too. True50. The control objectives and controls in ISO 17799:2005 is intended as a common basis and practical guidelines for developing: organizational security standard; effective security management practices; build confidence in inter-organizational operations51. Organization thinking is revolutionary as has been the thinking on quality.52. Soft domain consists of Software for using the machines and facilities to achieve business objectives.

53. QMS documentation includes: processes and guidelines; manual; forms54. Strategy formation starts with strategic goals. True55. Each process area has expected components that describes what an organization will: specific properties; generic properties; defining properties56. Quality is not an act, but a habit. True57. Quality costs or cost of quality or cost of poor quality are all: almost synonyms58. Quality of offering means: QA department is aware of the inspection process for each offering59. ISO means international standards organization. True60. TQM demands that it is for: change in the organizational culture and institutionalization of quality61. Management process can ignore planning. False62. In degree of institutionalization a process that accomplishes work to produce work products is the meaning of the term performed processes.

63. ISO 27001 comprises of 115 pages.

64. Quality culture is: a need65. Papio Food Pvt Ltd is a vegetable processing plant located 20 km from Mahabaleshwar in Maharashtra. False66. TQM is: is a system of educating people on quality67. The process is ingrained in the way work is performed and there is commitment and thus consistency to perform the process that way only is termed as: InstitutionalizationMatch the following:

Integrated supplier management

process managementOrganization innovation and deployment

project managementConfiguration management

technical purposeTechnical solution

engineeringMatch the following:

Tangible attribute

quality attributeIntangible attributeproduction attributeTo measure courtesyefforts, courtesy, quality, timeTo measure qualityprocess, product, service, people68. Business operations rotates: production, growth69. Each plan contributes to Vision.

70. Number of ISO members countries are: 17671. Planning is a part of: QMS72. To challenges you need to focus on the future.

73. A live vision prompts people: to act proactively in a problem situation in face of customer, keeping intact the image of the organization74. The rework product needs to be once gain tested if it is conforming to specifications and then only it could be shipped to the customer. True75. Planning process defines: responsibility76. The success of HR process is demonstrated when the sub processes add up to make it a reality which includes which of the following? Gathering data on the performance of people; motivating people to perform to its objectives; enabling people to be over prepared for future77. Deming aims to improve quality and productivity.

78. The optimizing level is where the predictability is attained, as the maturity is at the lowest level. True79. External environment consists of: land, water, air; natural resources, flora, fauna80. Being capable is the quality of process and means that the process is able to deliver the desired outcome.

81. Select the contains required for relational data base for key measurements: product; core or support behaviour; quality82. Annexure C of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk. True83. A knowledgeable operator may have to be vigilant with each output produced to be sure it meets quality expectation level of being vigilant gets influenced by: boredom; machine downtime; apprehension on job description84. Two headings under failure costs are, as in ASQC 1986 are: internal failure costs; external failure costs85. Purpose of business met by: customers86. In ISO 14001 in paragraph of standard the requirement for checking are: consists of monitoring and measurement; examining compliance reporting; taking actions on nonconformities87. One of the main use of SPC is to provide information.88. ISO 17799:2005 contains the best practices for control objectives and control in the following areas of information security management: security policy; organization of information security89. TQM: is vision of top management90. Building quality into a product means: quality of design; quality of processes; quality of tools91. Leadership is at the root of cultural management and brings about a change in culture. True92. TQM should be managed: as a process and not as a program93. Leaders must be: alive; always right; models of behaviour94. Leadership is: personality95. Internalization must keep following with the changes.

96. Leaders must be models of behaviour.

97. The power base is not relevant in deciding the ability to take decisions and lead the organization towards the desired change. True98. Quality is not an act, it is a habit, the statement was made by: AristotleMatch the following:

Leadership

is learnt by attending trainingLanguage of qualityan obstacle to learning andBureaucracy

must percolate all through theAn outstanding businessenvisioning the future for the99. Quality management: a practice as per international standards; is as a process or set of actions on quality meaning managing quality; means quality of the management process itself100. Designing organizational culture: is a proactive and strategic activity101. Bureaucracy is an obstacle to learning and innovation. True102. An adjustment to account for changes is inherent in process concept.

103. Designing the organization culture is a management responsibility. True104. Design of culture in an organization: has far reaching implications; is required when organizational performance stagnates; is a normal step when the top management change takes place105. Dimensions of culture are: goal orientation; motivation; organization structure, the relationship that is defined106. Creativity is an indication of the quality of the working environment. True107. Quality planning begins at: top management of organization108. The way people get led is the relationship between culture and leadership.

109. The quality gurus have given an interpretation of TQM as: philosophy from a specific angle; per ones experience in guiding organizations; standardMatch the following:

Leadership attributes

is the most powerful instrumentInternalization of culture beliefs and valuesmean a pattern forAttitudes

enables a person to shape, formTeam culture

means team has ability to110. Mistakes are learning opportunities. Analysis of mistakes must lead to learning. True111. People carry patterns because of: the variety of experiences they accumulate112. A concept is: an idea113. Business is enabled by: its culture114. A primary product characteristic is performance.

115. Plan takes into account quality and time aspects for customer.

116. The process means a sequence of activities for transforming input into output.

117. A widely accepted categorization and definition of quality costs is what Feiganbaum had put forth in 1956. True118. The common theme in quality are: quality is free, quality is in the process; quality management itself is a process119. Corrective action means: action taken on detecting NC, action taken on observed NC120. outstanding business performance is: through strategic quality121. quality is responsible of leadership.

122. for leadership process the main resource is people.

123. planning decreases time span to lead in competition. False124. planning and organizing for TQM includes: developing a clear long term strategy for TQM process; developing prevention based activities; defining an approach for developing a quality management system as a tool to operate business with reference to strategy for business125. in ISO 14001 in paragraph of standard the requirement for planning the stages are: identify environmental aspects; determine those that can have a significant impact; understand the legal and other requirements126. SPC is conducive to the pursuit of: continual improvement127. the core processes are those which have a direct contribution to the business of an organisation.

128. Feigenbaum asks management to commit themselves to: understand quality issues; commit to improve quality; incorporate quality into management practices129. planning has direct impact on the overall organisation. True130. Feigenbaum = takes a very serious financial

131. for successes Feigenbaum demands that = senior management should

132. communication systems are of paramount importance = to communicate requirements

133. fire fighting of quality problems = has to be replaced with a very

134. language is very important: to establish a culture in an organisation135. ISO revision is planned in 2008. False136. a practice of familiarizing all personnel with organisational communication guideline helps in defining a communication guideline for the organisation as a part of the business systems helps people in: better communication137. achievement of process improvement within an individual process area, is termed as: capability level138. the scope of audit during the audit of sales could be to examine: the customer satisfaction; market research; contribution to the turnover139. an organisation is the culture in it.

140. assigning responsibility for review strategy defined is equally important. True141. while designing an organisation consider: quality of management; quality of processes; quality of communication142. the intention of self assessment is to evaluate organisational performance.

143. managing continual improvement is: a process subsequent to defining strategies144. change the business with time.

145. SMART objectives: Specific; Measurable; Realistic146. in hierarchy of human needs the need and desire for self-fulfillment, becoming everything one is capable of becoming comes under self actualization.

147. a model is conceptualized by the people in the organisation. True148. in ISO 14001 in paragraph of standard the requirement for planning the stages are: define target to be achieved to meet policy; assign responsibilities and resources too; state clearly the time frame for achieving149. quality is not an act, but an habit. True150. Sun Tzu explains the strategy formation with four principles.

151. each process area has components under three headings that is: required; expected; informative152. surroundings in which organisations operate, including air, land, water, natural resources, flora, fauna, humans and their interaction is known as: Environment153. the management practices on the appraisal results are very important on the three aspects at the organisational level which are: retaining people with skills and competencies; reinforcing values and thus a work culture of quality performance; maintaining a high motivation at all levels in that organisation154. measurements helps increase satisfaction level of customer.

155. Quality culture is: an idea156. each process area has required components that describes what an organisation must achieve to: satisfy process area; visibility; evaluation157. the use of a CMMI model for the purpose of making it suitable for a specific application. To align application of a model to an organisations business is termed as: CMMI model tailoring158. TQM believes and propagates that quality, like the business process, is in sequence form.

159. Deming is known world over for his PDCA cycle.

160. SA should be considered as an alternative to internal or external audit. True161. the rework product needs to be once again tested if it is conforming to specifications and then only it could be shipped to the customer. True162. design verification = product design is right

163. design validation = comparison with easier design

164. design output = customers

165. design input = right product is design

166. Crosby introduced the idea of The quality management grid: this is one of his 14 point program167. supplier agreement management comes under category of: project management168. structure is an important component as it decides the methods for decision- making.

169. in attaining quality, Taguchi stages are = system design, parameter

170. quality leadership is essential = to a companys success in the

171. failure costs are incurred because = the defects are removed by way

172. Poka Yoke means = to manage quality all through the

173. assessment of effectiveness of organisational design is always in relation to the goals that are to be attained.

174. defects equals to: rework; loss of productivity; people in the organisation are not motivated175. implementing strategy means leadership aligned to customer: and ensuring that employees are aligned to the leaders vision to attain customer loyalty176. each activity should have vision.

177. advantage of planning is seen in: product; order; design178. verification of inspections are non-value adding activities. True179. building quality into a product means: quality of design; quality of processes; quality of tools180. organisations culture and leadership: are closely related181. for service organisation the support processes are: administration of offices; HR management; marketing182. effective customer relationship process is the key to the success of an organisation. True183. culture is a way of organisational life and it is the image of an organisation.

184. BIS means: Bureau of Indian Standards185. Auditor communicates their observations in a closing meeting.

186. global business solutions is a ISO 9001 certified organisation. True187. it is possible that a leader emerges: naturally depending upon the purpose or vision for which the organisation gets created188. Appraisal costs: are those incurred on verification or inspection or reviews from design to delivery189. there is no standard definition of TQM. False190. creativity is an indication of the quality of the working environment. True191. business needs following criteria as performance assessment: standing in the market; quality culture in the organization; cost reduction192. the business is likely to ignore local concerns such as: political scenario; the environment; the culture193. QMS is = defined by the top management194. each process captures measurements = that have direct as well as195. starting from organizational strategy the organizational objectives are = defined every time the CEO196. the measurement plan must address all the processes = and reports as in MIS defined for197. third party audit is conducted by the certifying agency. True198. TQM is a function in an organizations culture.

199. each plan contributes to vision.

200. for an organization, environmental imperative means: organization has work environment that encourages people to perform quality201. the future picture in the vision: demands that the organization moves towards it202. because there are levels of processes, there are levels in the organization or management. True203. quality leadership is demonstrated by the way: the publicity made204. cause effect diagram is known as fish bone diagram.

205. planning impacts which of the following Future.206. guideline to be followed for preparing the flow charts is to involve people who carry out parts.

207. top management of Karnataka Steel Ltd. Being concerned about the welfare of workers.

208. in hierarchy of human needs food and shelter are essential needs.

209. you walk the talk and: people demonstrate alignment to what you ask for a define indication to high morale; create an organizational culture; you are instrumental in establishing a behaviour pattern210. process for planning creation of new plans.

211. Pareto analysis is used for: quality; production plan; stock control212. in India Six sigma is implemented by mostly: software companies213. some areas for which management needs decisions are: range of product and service; finance, pricing214. organisation thinking is revolutionary as has been the thinking on quality.

215. planning has direct impact on: Quality; Customer Satisfaction; Production216. EEP stands for Effort Estimation Process. True217. the quality gurus have given an interpretation of TQM as: philosophy from a specific angle; per ones experience in guiding organisations; standard218. the sum of total of behaviors is: Culture219. Organisational culture: is a set of policies in an organisation220. the first step in understanding the intervention by HR processes in organisational operatives including the business system or quality management system includes: awareness of vision; awareness of strategies; awareness of goal221. mistakes are learning opportunities, analysis of mistakes must lead to learning. True222. the four elements of PDCA cycle are a closed loop. True223. During the 1960s the concept of quality costs emerged. True224. Internalization is a summation of the Psychological characteristics of organisational culture.

225. Auditor communicates their Observations in a closing meeting.

226. In ISO 14001 in paragraph of standard the requirement for implement planning the stages are: make resources available; assign responsibility; ensure that the programs are implemented and maintained227. an organisation plan the activities to attain policy and objectives towards sustaining the environment while implementing this standard an organisation needs to consider the implementation of the: best appropriate practices and techniques; cost effectiveness; legal requirement228. Deming advocates measurement of quality by: having a detailed measures and metrics of performance of process and people229. For leadership process the main resource people.

Match the following:

Question

correct answer

In business variation has

an impact on business performanceThe measurements for process performance capturedis used to adjust the productionThe knowledge of measurements on process

is used to adjust the control onStatistical analysis enables taking decisions

in a systematic manner230. Managers are experienced who take pride in what they do.

231. In ISO 14001 in paragraph of standard the requirement for checking the: internal audits; control of records; external audits232. Time required to complete on order or one production lot or one project for design, after which the next similar set of activities can start is termed as Cycle time.

233. Planning impacts on: Future234. Business operations rotates: Production; Growth235. the constraints business can encounter can be summarized into 7 Ms. True236. Dr. Peter Drucker says on organisation design that how the culture is built depends upon what results are needed.

237. Process for planning Educating.

238. the result of failure is waste of efforts. False239. Audit is carried out to operate the business in a proactive manner. True240. Mount Consulting Service Pvt. Ltd provides process consultancy for quality models like ISO 9001 and CMMI.

241. Culture is: an evolutionary process242. Planning has direct impact on: quality; customer satisfaction; production243. Quality planning begins at: top management of organisation244. ISO revision is planned in 2008. False245. Management is a science as well as an art. True246. Standard contents: Definitions; Concepts; Foreign Collaboration247. Quality manual is a: Document248. The statistical tools have the roles: data collection; data processing; summarizing of data249. War and business are names of the same conflict operations. True250. From quality management view and from the point of excelling in business, before deciding to launch product/service any analysis of process must result in providing information on: our capacity to provide the output required; efforts and time required; knowledge of competency251. Your thinking and ideas need to be developed as the subject of quality: has a strategic impact on business performanceMatch the following:

Question

correct answer

QMS

Quality management systemsSWOT

Strength, weakness, opportunity, threatISO

International Standard organisationsTop management

Managing Director252. While designing an organisation: there should be focus on current business; without losing the sight of the future of business

253. Every activity one must Sequence.

254. Standards help to assess performance of: Organisations255. QMS documentation includes: processes and guidelines; manual; forms256. Customer is: one who pays for product or service; an end user; internal257. Planning can be at any level. True258. Mind patterns are created: over a period of time259. Bureaucracy in QMS meads people are made to comply processes.

260. Quality management is all about Focus on customer.

261. Reliability, defects and defect removal efficiency are examples of: Process Measures262. Good quality product/service gets marketed by its qualities such as: Strategies; Advertisement/ Publicity; Planning263. Like you have internal customers there are internal suppliers too. True264. How many level of plans are there: 4265. People do not have capabilities to respond to a range of situations. False266. Shigeo Shingo introduced concept of Poka-Yoke for mistake-proofing.

267. Business is enables by: its cultureTrue/False

QuestionISO is Quality management system.

Correct AnswerTrue

Multiple Choice Single Answer

QuestionEvolution of quality concept. Current era is

Correct AnswerContinual Improvement

Multiple Choice Multiple Answer

QuestionService Assurance is :-

Correct AnswerConfidence with customer , Customer have trust , Employee have knowledge


QuestionTQM is a:-

Correct AnswerPhilosophy


QuestionCause & Effect diagram used to :-

Correct AnswerIdentify & organize possible causes of problem , Identify possible causes of problem & determining its relation

Select The Blank

Question________ helps organization reduce employee turnover and absenteeism.

Correct AnswerTraining & development


QuestionIn statistical quality control, primary concern is :-

Correct AnswerControl


QuestionThe management review is carried :-

Correct AnswerTo ensure effectiveness Of QMS

Select The Blank

QuestionWhile calculating PPK standard deviation is________.

Correct AnswerCalculated

True/False

QuestionQuality circle benefit to Employee.

Correct AnswerTrue

Select The Blank

QuestionWhile calculating CPK standard deviation is________.

Correct AnswerEstimated


QuestionHow TQM helps in reducing cost?

Correct AnswerBy reducing internal failure , By reducing external failure cost

Select The Blank

QuestionWorking together for excellence is ________.

Correct AnswerTeam work

True/False

QuestionTQM & ISO both focuses on employee.

Correct AnswerFalse

Match The Following

Question

Correct Answer

Your Answer

How TQM helps in reducing cost

By reducing external sale

By increasing sale

Calibration activity carried in company is

Appraisal cost

Overhead

Quality planning is

Prevention cost

Prevention cost

Vender assessment is

Appraisal cost

Appraisal cost

True/False

QuestionThe need for TQM is due to Cut throat competition.

Correct AnswerTrue


QuestionMulti- disciplinary approach means :-

Correct AnswerPeople from different discipline in organization , People from different department having diff skill

Select The Blank

QuestionArrow indicates ________.

Correct AnswerDirection of flow

Select The Blank

QuestionThe TQM approach is based on employee's ________.

Correct AnswerParticipation


QuestionIn ISO the focus is on :-

Correct AnswerEnhancing customer satisfaction


QuestionReliability of product means :-

Correct AnswerConsistency of performance , Performance over period


QuestionCurrent quality concept is :-

Correct AnswerContinual improvement , Prevention of defect


QuestionIn inspection primary concern is :-

Correct AnswerDetection of Defect , Action on only detected defect

Select The Blank

QuestionResponse is________.

Correct AnswerSpeed

True/False

QuestionThe European award uses the criteria of efficiency & effectiveness.

Correct AnswerTrue

Select The Blank

QuestionProcess Quality planning means ________.

Correct AnswerBuilding quality into processes


QuestionDoes TQM approach have relevance to Indian industry in context to

Correct AnswerPeople involvement , Customer satisfaction


QuestionProcess evaluation is to identify :-

Correct AnswerPotential failure prevention , Correctness of product

Select The Blank

QuestionThe planning & implementing Enviromental policy is responsibility of________

Correct AnswerManagement representative.


QuestionThe management review to be conducted :-

Correct AnswerAs & when required


QuestionThe evaluation & selection of vendor :-

Correct AnswerMust have predetermined procedure , Must be assessed



Correct AnswerMust have procedure for it


QuestionEnvironment policy must contain :-

Correct AnswerMission & core values with respect to the enviroment


QuestionAccording to traditional thinking, quality improvement leads to :-

Correct AnswerLower productivity


QuestionThe mean is :-

Correct AnswerCenter of process , Target of process


QuestionTQM approach is:-

Correct AnswerCentered on quality

True/False

QuestionLeadership from top should be totally honest & transparent in dealing .

Correct AnswerTrue

True/False

QuestionQuality approach is potential failure prevention.

Correct AnswerTrue


QuestionAccording to Deming quality improvement is analogous :-

Correct AnswerTo reduction of Variation

True/False

QuestionThe ISO is based on Plan - do - check- Act.

Correct AnswerTrue

Select The Blank

QuestionThe Design & Development Review to be carried ________

Correct AnswerTo evaluate ability of product to meet requirements


QuestionWhich are pillar of Tqm :-

Correct AnswerMorale , Delivery

Select The Blank

QuestionTQM emphasises on ________.

Correct AnswerSmall improvement


QuestionIn Quality circle, which problems are solved?

Correct AnswerWork related


QuestionFollowing are the phases of intervention:-

Correct AnswerFormulation stage , Maintenance stage , Implementation stage


QuestionLeadership style from top to bottom is :-

Correct AnswerTotally honest & transparent , Providing consistent vision / direction


QuestionTqm focus on :-

Correct AnswerEmployee , Customer


QuestionWhile recruiting person he should

Correct AnswerCompetent to perform job , Trained to perform specified job




Match The Following

QuestionCorrect AnswerYour Answer

MBQA is eligible forManufacturing organizationManufacturing organization

Malcolm baldring award seeks improvement inQuality & productivityQuality & productivity

European quality award is forImproving efficiencySoftware organization

Common elements of winners areSenior management was activity involvedCost reduction



Correct AnswerEnhancing customer satisfaction , Delighting customer


QuestionStrategic quality management means :-

Correct AnswerStrategic Improvement


QuestionProcess evaluation is to identify :-

Correct AnswerPotential failure prevention , Correctness of product

True/False

QuestionCPK is 1' 33 means 64 PPM.

Correct AnswerTrue

True/False


Correct AnswerFalse

Select The Blank

QuestionWhile setting Quality objective, ________ to be considered.

Correct AnswerCustomer need

Select The Blank







QuestionWhile setting Quality objective, What is to be consider :-


True/False

QuestionBy Applying basic principle, the process improvement will be in organization's focuses on work process.

Correct AnswerTrue


QuestionISO - 14001 is :-

Correct AnswerPowerful management tool to be used by an organisation to control the environmental hazards.

Select The Blank

Question________ is responsible for quality objective.

Correct AnswerTop management


QuestionWhat is CMM ?

Correct AnswerCapability maturity model


QuestionAccording to Deming, Quality problems are :-

Correct AnswerDue to management

Select The Blank

Question________organisations are not eligible for MBNQA.

Correct AnswerSoftware


QuestionISO 14001 is the management representative, responsible for :-

Correct AnswerPlanning and implementing policy



Correct AnswerCustomer satisfaction , People involvement


QuestionMalcolm Baldrige national quality award is for ( MBNQA ) :-

Correct AnswerTotal quality management

True/False

QuestionBusiness objectives are derived from mission statement.

Correct AnswerTrue


QuestionBy Applying basic principle the process improvement will be in organization's :-

Correct AnswerFocus on work process , Maintain self esteem of other

True/False


Correct AnswerTrue

Select The Blank

QuestionReputation means________.

Correct AnswerPast performance


QuestionWhile setting Goal ,following things to be consider.

Correct AnswerMarketability of product , Organization need


QuestionIntegrity means :-

Correct AnswerTrue to our words


QuestionDocuments in company are controlled by :-

Correct AnswerManagement Representative.


QuestionPP & PPK is calculated for :-

Correct AnswerInitial production run , Initial process setting

Select The Blank

QuestionTQM promotes________


Select The Blank






Select The Blank

QuestionPayment Against warranty is________.

Correct AnswerExternal failure cost

True/False

QuestionThe role of management in QMS is to provide resources.

Correct AnswerTrue

True/False

QuestionPhysical facilities is tangible dimension.

Correct AnswerTrue

Select The Blank

QuestionQuality means________.

Correct AnswerFitness for use

True/False

QuestionZero Deviation means product is set on mean.

Correct AnswerTrue


QuestionThe competence of the employee means :-

Correct AnswerCompetence of personnel performing work affective quality , Evaluale the effectiveness of action taken , Maintain appropriate Record


QuestionEmployee should be involved in :-

Correct AnswerDecision making , Participation

Select The Blank

QuestionThe supplier must provided ________ information to management.

Correct AnswerAdequate

True/False

QuestionQuality approach is continual improvement.

Correct AnswerTrue

Select The Blank

QuestionTQM emphasises on ________.


True/False

QuestionValue is for which customer is paying.

Correct AnswerTrue


QuestionWhat is quality policy?

Correct AnswerOverall intention & direction of organization towards quality


QuestionSpecial characteristic means :-

Correct AnswerProduct characteristic which affect fit/ function / Regulation , Characteristic of product which are regulatory requirement.

True/False

QuestionRecruitment & Selection are critical HR issue.

Correct AnswerTrue

True/False

QuestionEnviromental impact is any change to the environment, whether adverse or beneficial.

Correct AnswerTrue


QuestionLead assessor is :-

Correct AnswerQualified personnel , Leading team of auditor

Select The Blank

QuestionThe documents of external origin ________

Correct AnswerShould be controlled separately

True/False

QuestionThe soft side of TQM include Training on job

Correct AnswerTrue


QuestionTQM is aiming :-

Correct AnswerLong term success

Select The Blank

QuestionIn ISO the focus on customer is ________

Correct AnswerIn Enhancing customer satisfaction

True/False

QuestionTraining helps organization Reduces employee' turnover.

Correct AnswerTrue


QuestionCMM is use for :-

Correct AnswerManaging software project


QuestionIn business, vision involve :-

Correct AnswerMission statement


QuestionWhich is not part of cost of poor quality ?

Correct AnswerAppraisal cost


QuestionDr. Deming Believes that :-

Correct AnswerQuality & Productivity walk in hands

Select The Blank

QuestionThe non conforming products are ________.

Correct AnswerIdentified & controlled

Select The Blank

QuestionPlanning of internal hazardous material & its disposal________.

Correct AnswerContains Planing aspect


QuestionBy adopting Tqm philosophy, it benefit to :-

Correct AnswerOrganisation , Employee

True/False

QuestionFailure mode & effect Analysis is prevention tool.

Correct AnswerTrue

Select The Blank



Select The Blank



Select The Blank

QuestionQuality approach is________

Correct AnswerPotential failure prevention

True/False

QuestionISO calls for Product approach.

Correct AnswerFalse

True/False

QuestionEnviroment indudes natural resources.

Correct AnswerTrue

True/False

QuestionISO - 9000 -2000 this revision of ISO is currently in use.

Correct AnswerTrue

Select The Blank

QuestionModel used in software industry to check the quality is called________



QuestionNeed for Tqm is due :-

Correct AnswerCut throat competition , Customer requirement


QuestionWhat is quality policy?

Correct AnswerOverall intention & direction of organization towards quality

Match The Following

Question

Correct Answer

Your Answer

Dr. Deming believes

To prevent defect

Quality improves productivity decreases

Ishikawa development

Cause & effect diagram

Histogram

Type of variation is due to

Common causes

Common causes

Crosby's objective of quality

Histogram

Quality & productivity work together

Select The Blank

QuestionRectangle represent ________ While plotting flow chart.

Correct AnswerSteps in Activity

Select The Blank

Question________ is important in providing some underpinning of the sense of shared responsibility.

Correct AnswerSingle status


QuestionPlan aspect contains :-

Correct AnswerPlanning of internal hazard & its disposal


QuestionThe inviromental policy must :-

Correct AnswerCommits to prevention of pollution , Be Relevant to the activity , Comply with legislation


QuestionTally chart is :-

Correct AnswerData collection tool

True/False

QuestionEuropean award is given to any country.

Correct AnswerFalse


QuestionWhat is environment?

Correct AnswerSurrounding in which an organization operates.


QuestionWhat is EMS?

Correct AnswerEnviromentel management system


QuestionPP & PPK is calculated for :-

Correct AnswerInitial production run , Initial process setting

Match The Following

Question

Correct Answer

Your Answer

Dimension

Physical facility

Vary from time to time .

Service characteristic


Physical facility

Customer satisfaction survey

To assess customer satisfaction level


Poor service is due to

Inadequate resource

Unskilled manpower

True/False

QuestionIn TQM "Total" means Total Organization.

Correct AnswerTrue


QuestionThe inviromental policy must contain & communicate the :-

Correct AnswerMission & value with respect to enviroment , Control & improve enviroment , Enviromental impact


QuestionThe Quality problems arises :-

Correct AnswerDue to management , Due to Employee


QuestionBar chart is :-

Correct AnswerFrequency Distribution tool , Data analysis tool


QuestionCompetitive advantage will be achieved by :-

Correct AnswerServing customer in excellent fashion , Get in pat from customer & convert in service , Technological improvement

Select The Blank

QuestionDiamond represent ________ while plotting flow chart.

Correct AnswerDecision point


QuestionThe role of management in QMS is :-

Correct AnswerTo provide resources , To provide support


QuestionWhich of the following is not process input?

Correct AnswerTesting


QuestionBefore Accepting the order :-

Correct AnswerIt should be reviewed


QuestionThe role of management is :-

Correct AnswerTo provide Resources , To define EMS , To monitor the effectiveness of the system


QuestionCost of poor quality comprises :-

Correct AnswerCost of internal failure , Cost of external failure


QuestionThe quality manual have :-

Correct AnswerLevel 3

True/False

QuestionISO 9000 & TQM are supportive to each other.

Correct AnswerTrue


QuestionCause & Effect diagram used to :-

Correct AnswerIdentify & organize possible causes of problem , Identify possible causes of problem & determining its relation

True/False

QuestionEuropean award is given to any country.

Correct AnswerFalse


QuestionTQM focuses on :-

Correct AnswerCustomer

True/False

QuestionThe quality manual have one Level.

Correct AnswerFalse

Select The Blank



Select The Blank



True/False

QuestionQuality is fitness for Purpose

Correct AnswerTrue

Select The Blank

QuestionRectangle represent ________ While plotting flow chart.

Correct AnswerSteps in Activity

True/False

QuestionFailure mode & effect Analysis is prevention tool.

Correct AnswerTrue

Select The Blank

QuestionResponse is________.

Correct AnswerSpeed




Select The Blank



Match The Following


Quality approchContiniual improvement managementProductivity quality - cost -Delivery

Pillor of TQMProductivity quality - cost -DeliveryContiniual improvement management

Need for TQM is dueCut throat competitionInspection

TQM focusses onEmployeeCut throat competition

True/False

QuestionThe performance of process is in controlled condition then it is called process at managed level.

Correct AnswerFalse


QuestionWhat is part of cost of poor quality?


Select The Blank

Question________ provides the competitive advantage.

Correct AnswerServing customer in excellent fashion


QuestionFollowing are the phases of intervention:-

Correct AnswerFormulation stage , Maintenance stage , Implementation stage



Correct AnswerEnhancing customer satisfaction


QuestionThe variability in process is reduced, then the process become more :--

Correct AnswerPredictable


QuestionWhat is document control?

Correct AnswerDocument Required by EMS to be controlled

True/False


Correct AnswerTrue


QuestionCMM is nothing but :-

Correct AnswerUse of process means , Capability maturity model

True/False


Correct AnswerTrue


QuestionCP & CPK is calculated :-

Correct AnswerTo predict future process , To predict future product performance

Select The Blank

QuestionThe quality approach is ________


Select The Blank




QuestionISO 14001 is the management representative, responsible for :-

Correct AnswerPlanning and implementing policy


QuestionThe human Resource :-

Correct AnswerMust be competent


QuestionCommon elements of winners are :-

Correct AnswerSenior management was actively involved , Control of overall process , Focus on customer





QuestionWhat CPL indicates ?

Correct AnswerProcess capability relative to lower specification limit

Match The Following


Circle symbolBinging or end of operationTransportation

Pareto analysis isData analysis toldBinging or end of operation

X bar meansAverage of readingData analysis told

LCT meansLower control limitDelay in Activity


QuestionWhen cpk is less than one, :-

Correct AnswerProcess is not capable , Process is volatile

Select The Blank




QuestionIn parato Analysis, we have to focus on problem which contribute :-

Correct Answer80 % Of total problem , 80 % Of causes.


QuestionThe operational control in EMS is :-

Correct AnswerThe process of controlling environment


QuestionBy adopting TQM philosophy, it benefits to :-

Correct AnswerOrganisation & employee


QuestionTqm focus on :-

Correct AnswerEmployee , Customer

Select The Blank



True/False

QuestionIn TQM, approach to employee is to involve people.

Correct AnswerTrue


QuestionWhen the process is called under control?

Correct AnswerWhen it is within specification

True/False

QuestionRecruitment & Selection are critical HR issue.

Correct AnswerTrue


QuestionBenefit of model based improvement are :-

Correct AnswerEstablish common language , Models are comprehensive


QuestionCommon features of CMM is how to produce software product which are :-

Correct AnswerConsistence , Repeatable , Predictable

Select The Blank

QuestionThe base of Tqm is________

Correct AnswerEmployee involvement

True/False

QuestionEach Environmental objective must be traceable back to the Environmental Policy statement.

Correct AnswerTrue


QuestionWhat is environment?

Correct AnswerSurrounding in which an organization operates.


QuestionMalcolm Baldrige national quality award is for ( MBNQA ) :-

Correct AnswerTotal quality management

Match The Following


ISO emphasis onPreventionPrevention

ISOInternational organization far standardInspection

Lead assessorQualified personnelQualified personnel

ISO currently in useISO - 9000 -2000ISO - 9000 -2000




True/False

QuestionZero Deviation means product is set on mean.

Correct AnswerTrue


QuestionIn control chart, X bar means :-

Correct AnswerAverage of Reading


QuestionIn ISO - 90001Quality policy declare by management. Similarly what is specified in ISO - 14001?

Correct AnswerEnviromrntal Policy

Select The Blank

QuestionISO - 9000- 1994 is ________

Correct AnswerModel for quality Assurance

True/False

QuestionHistogram is used to compare data.

Correct AnswerTrue


QuestionDimensions of quality are :-

Correct AnswerPerformance , Feature , Reliability

Select The Blank

QuestionDiamond represent ________ while plotting flow chart.

Correct AnswerDecision point

True/False

QuestionVenders are assessed on predefined criteria if some activity are outsourced.

Correct AnswerTrue

Select The Blank




QuestionISO emphasis on :-

Correct AnswerPrevention

Select The Blank

Question________ is a strategic effort, directed at attaining business objective, through preventive action.

Correct AnswerQuality



Correct AnswerEnhancing customer satisfaction , Delighting customer


QuestionISO - 14001 gives stress on :-

Correct AnswerPlan - Do -check -Act , Enviromental protection , Prevention rather than detection


QuestionWhich is not Business objectivity?

Correct AnswerSupplier satisfaction

True/False

QuestionThe soft side of TQM include Training on job

Correct AnswerTrue

Select The Blank

QuestionTool is used in TQM implementation is ________.

Correct AnswerP -D - C - A

Select The Blank

QuestionKnowing capability of any process is required to ________.

Correct AnswerPredict the behavior of process

Select The Blank

Question________ is the machine down time.

Correct AnswerWaste




True/False


Correct AnswerTrue

Select The Blank

QuestionWhen the process is ________ then it is under control.

Correct AnswerWithin specification

True/False

QuestionThe main business process objective is to serve the customer in excellent manner.

Correct AnswerTrue

Select The Blank




QuestionThe inviromental policy must contain & communicate the :-

Correct AnswerMission & value with respect to enviroment , Control & improve enviroment , Enviromental impact


QuestionQuality circle encourage :-

Correct AnswerTem work , Participation




Select The Blank





Correct AnswerAt predetermined Interval , As & when required


QuestionProcess Quality planning means :-

Correct AnswerBuilding quality into processes


QuestionControl chart shows :-

Correct AnswerPerformance of process





QuestionZone in Tolerance means :-

Correct AnswerGap between adequate service & desired service , Gap between min & max expectation

True/False

QuestionQuality policy is defined by employee of organisation

Correct AnswerFalse



Correct AnswerDetection of Defect


QuestionWho is responsible for Deploying quality policy?





True/False

QuestionTQM approach is based on Participation.

Correct AnswerTrue


QuestionISO 9000 & TQM are :-

Correct AnswerSupportive to each other

Select The Blank



True/False

QuestionBar chart shows how data is spread across the range.

Correct AnswerTrue


QuestionLead assessor is :-

Correct AnswerQualified personnel , Leading team of auditor

True/False

QuestionThere is a growing awareness by employers of the value of the employer `Brand'.

Correct AnswerTrue

Your AnswerTrue


QuestionThe following personality holds the view that HRD is a developmental oriented planned effort in the personnel area :-

Correct AnswerC S Sanker


QuestionHRD is a total system with various :-

Correct AnswerSub systems

Select The Blank

QuestionOccasionally, learning curves show ________, which are the areas in the learning curve which indicate no progress in learning.

Correct AnswerPlateaus


QuestionOne of the advantages of 360 degree appraisals is that :-

Correct AnswerIt reduces bias / prejudice


QuestionThe model of planning as a people process has benefits to :-

Correct AnswerGroups , Divisions , Constituent companies


QuestionThe following is not an essential objective of HRD :-

Correct AnswerTo minimize the utilization of human resources for the achievement of individual

True/False

QuestionDifferent application forms may be necessary for different kinds of work.

Correct AnswerTrue


QuestionThe very purpose of worker being at workplace is his :-

Correct AnswerWork


QuestionIn Results Method to appraisals, Manager can consider results in form of :-

Correct AnswerSales figures , Production output

Match The Following

Question

Correct Answer

Your Answer

Forecasts

Based on measures of productivity

Based on measures of productivity

Estimate made by management

Simplest method of assessment

Simplest method of assessment

Statistical method

Vary in their degree of sophistication

Vary in their degree of sophistication

Work study method

Systematic analysis of work

Systematic analysis of work


QuestionM. M. Khan remarks that HRD is the process of :-

Correct AnswerIncreasing knowledge , Capabilities , Positive work attitudes


QuestionTraining needs may be assessed by identifying :-

Correct AnswerThe gap between skills possessed by employee and those required for the job

Select The Blank

QuestionA key issue in planning for action is how to motivate ________ to organisational change.

Correct AnswerCommitment

True/False

QuestionLecture courses is often an "In-house" activity in any organisation.

Correct AnswerTrue

Select The Blank

QuestionIf proper ________ activities have been conducted, there should be no need to masquerade the salary.

Correct AnswerHRM

Select The Blank

QuestionIf there is no ________ the organisational tasks may not be done at all or are done at a slow pace.

Correct AnswerCommitment

True/False

QuestionEmployees of an organisation cannot participate in HRD audit. It is concerned only with top management's views and goals.

Correct AnswerFalse

True/False

QuestionOrganisational change through continuous learning is necessary for organisations to survive in today's world.

Correct AnswerTrue

Select The Blank

QuestionPerformance Ratings must be ________.

Correct AnswerJob related


QuestionJob data on features of the job can be collected from :-

Correct AnswerEmployees who perform the job , Other employees who watch the workers , Trade job analysts

True/False

QuestionOne of the reasons for delayed improvement of QWL is lack of consciousness among employees.

Correct AnswerTrue


QuestionHRD at organisational level talks of :-

Correct AnswerOrganisation's manpower planning , Training , Performance appraisal

True/False

QuestionA trainer should concentrate developmental activities on category of "Problem Children" to get best results.

Correct AnswerTrue


QuestionHRD has become a popular concept now, particularly in the :-

Correct AnswerBusiness world


QuestionHR Manager has to consider these dimensions while planning for career developmental activities:-

Correct AnswerAge & Performance


QuestionBalancing the cost between the utilization of plant & work force is especially important :-

Correct AnswerWhen costing projects

Match The Following

Question

Correct Answer

Your Answer

Simulated decision games

Acting out managerial problems

Acting out managerial problems

Coaching

Guidance through advice / suggestions

Guidance through advice / suggestions

Committee assignment

Study of specific organisational problem

Study of specific organisational problem

Sensitivity training

Unstructured group interaction

Unstructured group interaction


QuestionActive participation of employees in Appraisal interviews helps :-

Correct AnswerTo identify root causes & obstacles to performance , To generate constructive ideas for improvement


QuestionQuality control is a management process which consists of :-

Correct AnswerEvaluate actual quality performance , Compare actual performance to quality goals , Take action on the difference

Select The Blank

Question________ are those people who have great potential and genuine capacities but not utilising it at all.

Correct AnswerProblem children


QuestionThe following tamper the constitutionalism of an organisation :-

Correct AnswerBias on part of management , Lack of privacy , Improper process of discipline

Select The Blank

Question________ gives the employees a feeling of gaining something extra.

Correct AnswerFringe benefits

True/False

QuestionSome of the competencies like attitudes, skills, perspectives etc may cut across all levels and departments in the company.

Correct AnswerTrue


QuestionIn today's competitive business environment, the most important resource is considered to be :-

Correct AnswerHuman resources

True/False

QuestionIn sensitivity training, the interaction of participants is facilitated by a professional behaviour scientist.

Correct AnswerTrue


QuestionGenerally, for immediate future, succession plans are prepared for :-

Correct AnswerIndividuals

Select The Blank

QuestionThe opportunities are for new ________.

Correct AnswerVentures


QuestionWhile examining top management's style of managing people, HRD consultants examine :-

Correct AnswerThe leadership styles of managers , Human relation skills of managers , Attempts to create a learning environment in company

Select The Blank

QuestionThere has been a general feeling that quality control concepts are applicable to ________ only.

Correct AnswerManufacturing processes

Select The Blank

QuestionOrganizations should take positive measures to facilitate ________ of new employees through Induction.

Correct AnswerSocial adaptation


QuestionManagement succession is a direct responsibility of :-

Correct AnswerCEO & Top Management


QuestionIf Appraisals are not conducted properly, it can lead to :-

Correct AnswerWastage of time , Feeling of frustration , Strategic failure


QuestionA well designed training programme :-

Correct AnswerIs planned in logical manner

True/False

QuestionGood HRD practices do not make any difference on many counts.

Correct AnswerFalse


QuestionThe Personnel needs of an organisation are identified in :-

Correct AnswerHuman resource planning

Select The Blank

QuestionThe drawbacks of skill-based pay schemes are ________ and the lack of performance contingency.

Correct AnswerTendency to "Top out"

True/False

QuestionTraining helps organization Reduces employee' turnover.

Correct AnswerTrue


QuestionThe customer requirement to be reviewed :-

Correct AnswerBefore supply of product , Before commitment of supply of product

Match The Following

Question

Correct Answer

Your Answer

Dimension

Physical facility

Physical facility

Service characteristic



Customer satisfaction survey


To assess competitors Strength

Poor service is due to

Inadequate resource

Unskilled manpower


QuestionPoor service is due to :-

Correct AnswerInadequate Resources


QuestionDr. Deming worked in which country ?

Correct AnswerJapan

True/False


Correct AnswerTrue

True/False

QuestionQuality is fitness for Purpose

Correct AnswerTrue

Select The Blank




QuestionVender Assessment is :-



QuestionContinual improvement is in :-

Correct AnswerEnviromental objective , Audit Result , Corrective action

True/False

QuestionPrevention of pollution is prevention of cause of pollution.

Correct AnswerTrue

True/False


Correct AnswerTrue

Select The Blank

QuestionThe primary responsibility of human Resource is ________

Correct AnswerTo provide competent person

Select The Blank

QuestionISO - 9000- 1994 is ________

Correct AnswerModel for quality Assurance

Select The Blank



True/False

QuestionContinious improvement is improvement of inviromental system.

Correct AnswerTrue


QuestionThe documents of external origin :-



QuestionEmployee should be involved in :-

Correct AnswerDecision making , Participation

Match The Following

Question

Correct Answer

Your Answer

The management representative is responsible far

Establishment & implementation of QMS

Enhancing customer satisfaction

The management review conducted

As & when required

As & when required

In ISO the focus on customer

Enhancing customer satisfaction

Supplier satisfaction

Responsibility for quality objective

Top management

Establishment & implementation of QMS

True/False

QuestionContinual improvement which focusses on the improvement of of the EMS, must be reviewed every monthefor any changed aspects and impacts.

Correct AnswerFalse

Select The Blank

QuestionThe evaluation & selection of vendor ________.

Correct AnswerMust have procedure for selection


QuestionWhat is document control?

Correct AnswerDocument Required by EMS to be controlled


QuestionWhat are critical HR issue ?

Correct AnswerRecruitment & Selection , Training & development , Appraisal



Correct AnswerAt predetermined Interval , As & when required


QuestionZone in Tolerance means :-

Correct AnswerGap between adequate service & desired service , Gap between min & max expectation


QuestionISO calls far :-

Correct AnswerProduct approach

True/False

QuestionIn TQM "Total" means Total Organization.

Correct AnswerTrue

Select The Blank

QuestionThe TQM approach is based on employee's ________.

Correct AnswerParticipation


QuestionIn quality Assurance primary concern is:-

Correct AnswerCo-ordination

Select The Blank

QuestionKnowing capability of any process is required to ________.

Correct AnswerPredict the behavior of process


QuestionCompetitive advantage will be achieved by :-

Correct AnswerServing customer in excellent fashion , Get in pat from customer & convert in service , Technological improvement


QuestionThe need fore CMM is :-

Correct AnswerTo ensure that the product is consistent


QuestionMulti- disciplinary approach means :-

Correct AnswerPeople from different discipline in organization , People from different department having diff skill


QuestionThe competence of the employee means :-

Correct AnswerCompetence of personnel performing work affective quality , Evaluale the effectiveness of action taken , Maintain appropriate Record


QuestionWhat is core value?

Correct AnswerExcellence


QuestionCalibration Activity in company is :-


Select The Blank

Question________organisations are not eligible for MBNQA.

Correct AnswerSoftware


QuestionThe role of management is :-

Correct AnswerTo provide Resources , To define EMS , To monitor the effectiveness of the system


QuestionProcess capability is :-

Correct AnswerLong term performance of process


QuestionWhile setting Goal ,following things to be consider.

Correct AnswerMarketability of product , Organization need

True/False

QuestionFinance is pillar of TQM.

Correct AnswerFalse


QuestionTQM approach is:-

Correct AnswerCentered on quality

Select The Blank

Question________ provides the competitive advantage.

Correct AnswerServing customer in excellent fashion

Select The Blank

QuestionArrow indicates ________.

Correct AnswerDirection of flow

True/False


Correct AnswerFalse

Select The Blank






Select The Blank



Select The Blank




QuestionIn TQM "Total" refers to :-

Correct AnswerTotal organisation

True/False

QuestionCPK is 1' 33 means four sigma process.

Correct AnswerTrue

Select The Blank

QuestionThe base of Tqm is________

Correct AnswerEmployee involvement


QuestionThe benefits of Quality circle can be experienced by :-

Correct AnswerEmployees , Organization

Select The Blank

QuestionThe management review to be conducted ________.

Correct AnswerAt predetermined interval

True/False

QuestionThe control of enviromental aspect Life side analysis.

Correct AnswerTrue


QuestionThe inviromental policy must :-

Correct AnswerBe Relevant to the activity , Comply with legislation , Commits to prevention of pollution

True/False

QuestionPoor service is due to Poor people.

Correct AnswerFalse

True/False

QuestionEnviromental impact is any change to the environment, whether adverse or beneficial.

Correct AnswerTrue


QuestionWhich is not pillar of TQM

Correct AnswerFinance


QuestionIf some activity are outsourced :-

Correct AnswerVendors are assessed on predetermined criteria , Procedure to be followed for assessing vendor

Select The Blank







QuestionISO - 14001 gives stress on :-

Correct AnswerPlan - Do -check -Act , Enviromental protection , Prevention rather than detection

True/False

QuestionSignificant aspect means Perceived Risk.

Correct AnswerTrue

Select The Blank

Question________ is a strategic effort, directed at attaining business objective, through preventive action.

Correct AnswerQuality

True/False

QuestionThe process mapping means sequence & interaction of process.

Correct AnswerTrue


QuestionEvolution of quality concept. Current era is

Correct AnswerContinual Improvement

Match The Following

Question

Correct Answer

Your Answer

Process is managed level

Performance is model respectable

Process is controlled

Critical process maturity concept include

Process capability

Performance is model respectable

Managed level of process

Process is controlled

Process capability

CMM is

Capability maturity

Capability maturity


QuestionRecord may be :-

Correct AnswerProcedure to control its use.


QuestionThe ISO is based on :-

Correct AnswerPlan - Do - check - Act , Continual improvement

True/False

QuestionISO - 9000- 1994 is Model for quality Assurance.

Correct AnswerTrue


QuestionBy Applying basic principle the process improvement will be in organization's :-

Correct AnswerFocus on work process , Maintain self esteem of other


QuestionISO emphasis on :-

Correct AnswerPrevention

Match The Following

Question

Correct Answer

Your Answer

How TQM helps in reducing cost



Calibration activity carried in company is

Appraisal cost

Appraisal cost

Quality planning is

Prevention cost

Prevention cost

Vender assessment is

Appraisal cost

Appraisal cost


QuestionControl chart shows :-

Correct AnswerPerformance of process

Select The Blank




QuestionWho is responsible for Deploying quality policy?


Select The Blank

QuestionThe enviromental management system followed by organisation is ________.

Correct AnswerIS0-14001


QuestionISO 9000 & TQM are :-

Correct AnswerSupportive to each other

True/False

QuestionISO calls for Product approach.

Correct AnswerFalse


QuestionMeasuring instrument should be :-

Correct AnswerCalibrated , Adjested & Re-Adjested , Properly located

Select The Blank



True/False

QuestionCause & effect diagram shows relation between causes & its effect.

Correct AnswerTrue



Correct AnswerMust have predetermined procedure , Must be assessed

True/False

QuestionIn TQM - M stands for Money.

Correct AnswerFalse


QuestionTQM is a:-

Correct AnswerPhilosophy





QuestionThe Enviromental policy contains :-

Correct AnswerCommitment to prevention of pollution





QuestionThe Quality problems arises :-

Correct AnswerDue to management , Due to Employee

Select The Blank

QuestionWhen the process is in mature stage, it means ________.

Correct AnswerProcess is defined


QuestionThe ISO is based on :-

Correct AnswerPlan - do - check- Act


QuestionIn parato Analysis, we have to focus on problem which contribute :-

Correct Answer80 % Of total problem , 80 % Of causes.

Select The Blank

Question________ is the machine down time.

Correct AnswerWaste

Select The Blank

QuestionWhen the process is ________ then it is under control.

Correct AnswerWithin specification


QuestionThe human Resource :-

Correct AnswerMust be competent

Select The Blank

QuestionPayment Against warranty is________.


Select The Blank

QuestionThe quality approach is ________


Select The Blank



Select The Blank




QuestionType of waste are :-

Correct AnswerWaiting time , Transport , Processing waste




Select The Blank

Question________ brings cultural change.


Select The Blank

QuestionModel used in software industry to check the quality is called________


True/False

QuestionEnviroment indudes natural resources.

Correct AnswerTrue




Select The Blank

QuestionWhile calculating PPK standard deviation is________.

Correct AnswerCalculated


QuestionThe company collect document to :-

Correct AnswerDemonstrate effectiveness of system , Requirement of QMS


QuestionTotal points in MBNQA is :-

Correct Answer1000

True/False

QuestionTQM approach centered on quality.

Correct AnswerTrue

Match The Following

Question

Correct Answer

Your Answer

Quality is

As per manufacturer

Fitness for use

Dr. Deming's contribution is in

Japan

Japan

According to Deming every employee should involve in

Decision making

Quality improves productivity decreases

Quality is

Fitness for use

Decision making


QuestionCommon features of CMM is how to produce software product which are :-

Correct AnswerConsistence , Repeatable , Predictable

True/False

QuestionWhen process improvements are institutionlized, the process is optimized level

Correct AnswerFalse

True/False

QuestionQuality policy is defined by employee of organisation

Correct AnswerFalse



Correct AnswerDetection of Defect , Action on only detected defect


QuestionCorrective action means :-

Correct AnswerAction taken on detecting NC , Action taken on observed NC

Select The Blank




QuestionWhich is not part of cost of poor quality ?



QuestionWhat is CMM ?


Select The Blank



True/False

QuestionThe performance of process is in controlled condition then it is called process at managed level.

Correct AnswerFalse

True/False

QuestionPhysical facilities is tangible dimension.

Correct AnswerTrue


QuestionWhile setting Quality objective, What is to be consider :-





True/False

QuestionQuality approach is continual improvement.

Correct AnswerTrue

True/False


Correct AnswerTrue


QuestionWhat are main business process objective

Correct AnswerCustomer service , Profit & loss


QuestionISO - 140001 is built upon which of the following?

Correct AnswerPlan - Do - check - Act


QuestionCost of poor quality comprises :-

Correct AnswerCost of internal failure , Cost of external failure


QuestionValidation of process is required to demonstrate :-

Correct AnswerPlanned results , To verify result

Select The Blank

QuestionWorking together for excellence is ________.



QuestionThe benefite of ISO 14001 are applicable to :-

Correct AnswerThe organisation which adopts it , Adjacent property owner & enviroment




Select The Blank



True/False

QuestionBar chart shows how data is spread across the range.

Correct AnswerTrue


QuestionIf TQM done properly :-

Correct AnswerIt brings significant organisational changes


QuestionWhile recruiting person he should

Correct AnswerCompetent to perform job , Trained to perform specified job

True/False

QuestionValue is for which customer is paying.

Correct AnswerTrue




Select The Blank

QuestionQuality means________.

Correct AnswerFitness for use


Question The benefits of Quality circle can be experienced by :-

Correct Answer Employees , Organization

True/False

Question Product quality planning should address capability & qualification of equipment.

Correct Answer True


Question In inspection primary concern is :-

Correct Answer Detection of Defect , Action on only detected defect

True/False

Question CPK is 1' 33 means four sigma process.

Correct Answer True


Question By Applying basic principle the process improvement will be in organization's :-

Correct Answer Focus on work process , Maintain self esteem of other

Select The Blank

Question The supplier must provided ________ information to management.

Correct Answer Adequate


Question Following are the phases of intervention:-

Correct Answer Formulation stage , Maintenance stage , Implementation stage

Select The Blank

Question ________ is important in providing some underpinning of the sense of shared responsibility.

Correct Answer Single status

Select The Blank

Question In ISO the focus on customer is ________

Correct Answer In Enhancing customer satisfaction


Question Tally chart shows the :-

Correct Answer Frequency of event


Question Gap 5 is :-

Correct Answer Gap between expectation & perceived service

True/False

Question TQM focuses on customer by Delighting customer.

Correct Answer True

Select The Blank

Question TQM promotes__

tqm & hr - final

Documents

quality circle

quality productivity

tqm approach

objective of iso

cost of poor quality

benefit of iso

total quality management16

product planning quality