APROJECT REPORT ON CUSTOMER SATISFACTION ANALYSIS OF TOYOTA WITH REFERANCE TO BUDHA TOYOTA

(A Study conducted for Bihar region)A report submitted in partial fulfillment for the requirement of award of Master in Business Administration.

Session: 2013-15DEPARTMENT OF BUSINESS ADMINISTRATION BIRLA INSTITUTE OF TECHNOLOGY DEEMED UNIVERSITYPATNA- 800014

Under the guidance of:Mr. Md. Shoaib (Territory Sales Manager)Ashutosh Chandra (Territory Sales Manger)Report Compiled by:SHWETA SHALINI MBA/15059/13Internal Supervisor:Mrs Shweta

DECLARATION CERTIFICATE

I HEAREBY DECLARE THAT THE WINTER INTERNSHIP PROJECT TITLEDCUSTOMER SATISFACTION ANALYSIS OF TOYOTA WITH REFERANCE TO BUDDHA TOYOTA BEING SUBMITTED FOR AWARD OF MASTER IN BUSINESS ADMINISTRATION HAS NOT FORMED THE BASIS FOR AWARD OF ANY OTHER DGREE, DIPLOMA, ASSOCIATE, OR OTHER SIMILAR TITLE AND THIS DISSERTION WAS DONE INDEPENDENTLY BY ME UNDER THE GUIDANCE OF MISS PRERNA & MISS SIMRAN SINGH OF BUDDHA TOYOTA, PATNA

Date: Mrs. ShwetaDepartment of ManagementCo-coordinator, MBA Programme Department of Management BIRLA INSTITUTE OF TECHNOLOGY PATNA CAMPUSBIRLA INSTITUTE OF TECHNOLOGY PATNA CAMPUS