It all starts with…

Mission Values

Vision

Customer NeedsService, Outcome & Cost

Strategic Alignment

Mission Values

Vision Customer Needs

Strategy

Previous Seven Strategic Directions

Strategic Directions 2011-2015

Importance of Team Members

Superior Health Care

Creating the Standard

Across the System

Physician Alignment

The Doctor is In

Physicians will need to be increasingly IN-VOLVED.

Medical Staff Evolution

Current

Medical Staff Evolution

Current FutureFuture

Raising the Bar

One Patient at A Time

Patient-Centered Experience

Office Visit/Scheduling

Experience

Registration and Financial

Arrangements

Pre-Op Screening/Testing

Convenience to Surgery Facility

On-time Performance

Family Participation

Patient Privacy/Respect

Recovery Experience

Interaction with Staff/ Anesthesia

Patient and Family Education

Home Recovery

24-Hour Follow-up Call

Facility Appearance/ Functionality

                         

                     

                         

                     

                         

                     

Putting the Patient First

Tip of the Iceberg

Health Care Reform

Major Health Care Milestones

• 1965 Medicare, Medicaid Launched• 1970 The first freestanding ambulatory surgery center opened• 1972 Medicare eligibility was extended to those younger than

age 65 with long-term disabilities or end-stage renal disease.• 1980s HMO explosion and community hospitals close• 1985 Emergency Medical Treatment and Labor Act was

enacted, requiring any Medicare hospital to provide ER treatment

• 1983 PPS, DRGs Launched• 1996 Health Insurance Portability and Accountability Act

(HIPAA)• 1997 Balanced Budget Act• 2010 Health Care Reform

New at BayCare

BayCare Expansion

I-75

Big Bend Rd.

Hw

y 3

01

SJH Site

Touch Points

Integrated Technology

Community

Health System

Hospitals

Health Information Exchange

28

Outpatient Centers

LTACH

Home Care

Rehab Centers

Behavioral Health

EmployedPhysicians

Affiliated Medical StaffPhysicians

Affiliated Non Medical staff Physicians

What’s Next?

•

What’s Next? Moving Online

It Comes Down to YOU

System Culture

Accountability

Leadership

Recognition

& Reward

EducationCommunication

People Centered

Health Partner for Life

It all comes back to…

Mission Values

Vision

Customer NeedsService, Outcome & Cost

Advancing Superior Health Care

Common Tie

Communications

How we communicate with you

We want to hear from you