The Voice of the CityAs the number of people living in cities and metropolitan areas keeps growing, so does the need to feel safe and secure. Commend’s communication and ­security­ solution­ for­ town­centres­provides­ the­vital­ link­between­members­of­ the­public­ and­security­ services.­Highly­efficient­ voice,­ video­and­control­ connections provide a reliable communication link from public on-street Information and Emergency Call Stations to the security control desk.

Town CentresSecurity and Communication

Help and Information Points for pedestrians in need of assistance

Early threat detection and prevention via CCTV and Public Address

Optimised site monitoring and emergency support

Control of gate equipment (e.g., barriers and bollards)

Our easily visible, self-explanatory Information and Emergency Call Stations offer pedestrians in need of assistance instant help via instant connection to a central control desk or police station.

For users who are unfamiliar with the area, the stations act as info terminals, enabling them to request information and personal assistance, e. g. from a tourist office.

Loudspeakers and Intercom Stations can be combined into “Talking cameras” for addressing pedestrians on-site. Practice shows that perpetrators can usually be stopped in their criminal activity (e.g., vandalism or aggression) by addressing them directly, even if this is done via remote communication.

Vehicular access control devices such as barrier gates and bollards can be integrated smoothly into the Commend system for easy control. This enables the efficient­management­of­urban­traffic­flows,­with­the­ability­to­make­specific­areas­accessible to authorised persons only.

The Commend Studio control desk management software features integrated voice, video and control functions to support any kind of control desk function – e.g., automatic call locating, comprehensive action sequences, automatic audio recording, and proactive intervention by addressing persons directly.

Security and Emergency

Extra security for cities

Customer-specific Intercom Station designsThanks to their modular structure, Information terminals and Emergency Call Stations can be customised and produced in accordance with city planners’ design requirements.

Camera

Bi-directional video

Induction loop for hearing aid users

Customisable front panel designs, labelling and materials

Superior speech intelligibilityLoud and clear connections ensuring natural communication with pedestrians. Suppres-sion­ of­ background­ noise­ (e.g.,­ traffic­ noise).­ Automatic volume adjustment via Intelligent Vol-ume Control (IVC)

Every call guaranteed to get throughConstant availability, thanks to system self-mon-itoring – automated Intercom Station function tests (loudspeaker-microphone monitoring) / Line Monitoring / server redundancy concepts.

Help and Information Points – Resistant against weather and vandalism, designed to handle

challenging outdoor conditions – Various versions of Intercom Stations (video camera, monitor

support, etc.) – Intercom Stations for people with visual or hearing impairments,

designed in compliance with DDA/ADA requirements and the Equal Opportunities for the Disabled Principle

– Automated voice messages (e.g., reassurance messages) – System Help Point Columns provide remote-controlled access to­fire­extinguishers,­defibrillators,­etc.­via­the­Control­Desk.

Always there for youPressing the call button triggers the playback of an individual pre-recorded voice message to reassure the caller that someone will be available shortly to assist them.

Help and Information Points

Integration of video cameras

The Voice of the City

Integrated system / interfacesInterfaces and integration support for video management systems and third-party solutions, including integration of telephones and VoIP systems (SIP/IAX).

Control of Barriers and BollardsCommend modules are the space-saving solution enabling the installation of Intercom stations into barrier gates and bollards. There are also vandal-resistant stations available, which are ideally suited to the conditions at entrance and exit gates. Ac-cess can be granted remotely from the Control Centre at the touch of a button, with barriers and bollards being controlled automatically by modules.

Flexible call forwarding options and integration of mobile radio

Call forwarding to mobile or landline telephones, and integration of mobile radio (TETRA and ana-logue) for communication with emergency services.

Easy Control Desk Management / Overview – Surveillance – ControlCommend Control Desk solutions make it easy to get a situational overview of inner city locations, communicate with pedestrians and organise help where necessary.

– Automatic display of the corresponding video feed

– Automated voice announcements (e.g., reassurance messages)

– Control of barrier gates and bollards

NetworkingNetworking of multiple cities for central Control Desk management

IP LoudspeakersThanks to their integrated microphones, Commend IP Loudspeakers can double as regular Intercom stations for two-way communication. Other useful functions include Audio Monitor-ing and automated volume adjustment via IVC (Intelligent Volume Control).

More than just an emergency call systemCommend systems bring together video, data and audio connections on a shared platform. They provide CCTV cameras with ‘ears’ and a ‘voice’, which enable them to take preventive action.

In emergency situations, city security staff can respond instantly with district-wide information announce-ments or – in extreme cases – by initiating an evacuation before emergency and rescue services arrive on-site. This helps to save valuable time and even lives.

Barriers and bollards

Talking cameras

SF-Town-Center-V1.0-0416

Subway and metro stations around the world (e.g., London Underground)

Commend Intercom for Town CentresThe communication platform for extra security supportTo­enable­fast­intervention­in­exceptional­situations­and­emergencies,­Commend­provides­voice-based­monitoring­and­control­that­is­designed­specifically­around­people’s­security­needs.­This­way,­operators­can­benefit­from­a­system­that­provides­extra­ inner-city­security­and­that­easily­expands­and­adjusts­to­changing­ conditions.

Projects

Melbourne, Australia – Emergency call solution

Le Cannet, France – Emergency Call & Talking Camera solution

Glasgow, United Kingdom – Emergency call and evacuation solution

Lwiw, Ukraine – Bollards control and communication

Bern, Switzerland – Bollards control and communication

Visualisation with ComWINComWIN provides easy, user-friendly on-screen visualisation even for large-sized Intercom systems. Events can easily be located with icons on maps. Also, maps and plans relevant to individual incidents can be brought up automatically to support the operator in handling the most urgent event.

Logs and reports with ComREPORTComREPORT enables seamless logging of all system events and storage of the corresponding details in a database.

Audio recording with ComRECComREC allows for recording Intercom conversations in order to enable situation analysis and to support evidence collection and presentation.

Video integration with ComVIDEOComVIDEO integrates live video streams of video-over-IP sources (e.g., Axis, Bosch, Mobotix, etc) into the overarching security and communication solution.

Scheduled planning and control with ComSCHEDULEComSCHEDULE provides the ability to pre-program and schedule Intercom system functions.

The success of the project has been proven by hard facts and figures, which show a 40 per cent drop in serious anti-social behaviour in the city centre. This means there were fewer police operations, and there was also no need for prosecuting authorities to get involved, which saved time and effort.

We are already using a flexible Commend Intercom system and Help Point network to provide additional services in the city centre, such as automated evacuation procedures. This is another huge benefit of the Commend technology we have invested in.

Walter KeenGlasgow City Council

Feel free to contact our experts for further details about our solution.

A strong network. WORLDWIDECommend is represented the world over by local Commend partners, ensuring enhanced security and communication with tailored Intercom solutions.

Quality tested. Reliable. Smart.COMMEND products are developed and manufactured by Commend Inter national in Salzburg, Austria. The development and manufacturing processes­are­­certified­in­accordance­with­EN­ISO­9001:2008.

Visit us atwww.commend.com