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  • 1. TOWARDS QUALITY IN E-LEARNING QUALITY ASSURANCE - EPPROBATE INTERNATIONAL COURSEWARE LABEL Marjan Miloshevic Danijela Miloshevic Technical Faculty aak - University of Kragujevac, aak, Serbia {marjan, danijela}@tfc.kg.ac.rs Suzana Loshkovska Faculty of Computer Science and Engineering Skopje, Macedonia suzana.loshkovska@finki.ukim.mk

2. Content 2 Quality of E-learning Certification approaches and quality schemes DL@WEB BADEN Epprobate o Aim, objectives o Procedure o Self-assessment document o Evaluation Conclusion 3. E-Learning all present paradigm3 E-Learning Formal educatio n NON FORMAL EDUCATI ON LL L 4. The issue of quality The standard quality assurance (QA) procedures are not sufficient. QA in e-learning is a non issue for many, especially for the QA agencies Numerous international projects were conducted to form a comprehensive, yet usable framework for quality assurance of learning. Specialized organizations have developed their own benchmarking procedures and tools and established labels as brands 4 5. Quality of E-Learning The Terms5 There are several definitions of quality of e- learning, and each depends on its scope, objectives, focus and the methodology of the quality approach. In this context, quality of e-learning is related to all: processes, products and services for learning, education and training supported by the use of information and communication technologies. 6. Issues of internationality 6 We need an unified label We have... Language issues Cultural differences Law issues 7. International Quality Labels 7 Label name Level Review process Type Reviewers UNIQUe Universities Publicly documented, on site Quality mark Internal E-xcellence University program Publicly documented; on-line and on-site (optionally) Benchmark Internal ECBCheck University program Documents and accompanying web-site are in construction phase Quality Mark Internal SEVAQ+ Universities, Vocational studies Supporting documents and web-site are are available; on- line Self-evaluation tool Stakeholders (teachers, students, ...) Procert Courseware for IT specialists Documents are not publicly available Benchmark N/A epprobate General courseware Quality grid is public; review conducted on-line Quality Mark Internal and external 8. BADEN Gathering Western Balkan for Improved Education8 BAlkan Distance Education Network BASIC GOALS: affirmation and use of professional knowledge via e- learning and distance education ducation ccessible to all, no matter of place Improvement of academic space in WB region 9. BADENs goals 9 Development of informatics society in the region of Balkan through improving and promoting quality e-learning and distance education, Modernization of education by promoting regional and international cooperation by connecting institutions and individuals as well as by exchange of information in the fields of e-learning and distance education, Tuning into The European Higher Education Area (EHEA), Raising the level of pedagogical and technical knowledge and skills in the fields of e-learning and distance learning, Strengthening of educational and civil sector for successful application of e-learning and distance education, 10. Goals of BADEN (2) 10 Fostering and cherishing research spirit for further development of e-learning and distance education, Strengthening of responsibility within pedagogic practice in the field of e- learning and distance education, More effective employment and improvement of economic development, Raising social awareness about the significance of e-learning and distance education in all aspects of formal and non-formal education Fostering and strengthening of responsibility for individual development and improvement of status of smaller and wider communities through activities of protection human and minority rights, labor, racial and sex equality and right on life in 11. Activities 11 Education through professional and research seminars and summer schools to enable providing mastering skills and knowledge in the fields of e-learning and distance education, Organization of professional lectures, trainings, symposiums and conferences with topics about e-learning and distance education Promotion of distance learning through cooperation and participation on manifestations of domestic, regional and international importance, competitive, propaganda and commercial character, Participation in realization of projects at national, regional and international level as well as in other fields which have the need for implementing this kind of education, independently or collectively, applying at funds in the country and abroad, Promoting and placing of innovative and creative professional and research solutions, 12. Activities 12 Carrying out commercially readymade solutions, individual courses or moderation services in the fields of e-learning and distance education, Publishing activity from the primary and related fields which include application of e-learning techniques to realize their activities, Creating and continual improvement of electronic knowledge basis from the fields of e-learning and distance education, Promotion of the lifelong learning concept by applying e- learning and distance education, Creating and realizing accredited programs for professional training of the employed in education. 13. epprobate 13 Self-paced e-Learning products and services are mainly based on courseware. At present, the worldwide market reached $32.1 billion - with a five-year compound annual growth rate of 9.2% according to Ambient Insight! There is a huge provision of eLearning courseware in the world. Every day different kind of new material like Web Based Training (WBT), Computer Based Training (CBT), Game Based Learning (GBL), Videos, Open Educational Resources (OER), Mobile Learning Apps etc. are added. For the learner it becomes very difficult to distinguish what is of good quality and worth buying. 14. epprobate 14 epprobate (from the Latin 'approbare', to approve) is the first international quality label for eLearning courseware. The quality label is an initiative of three organisations: Learning Agency Network (LANETO), Agence Wallonne des Tlcommunication (AWT) e-Learning Quality Service Center (eLQSC). 15. epprobate process 15 1. Contacting the National Partner (BADEN for Western Balkan). 2. A short review feasibility study. 3. The National Partner gives a recommendation and sends an offer 4. Reviewers who are able to evaluate the courseware from the points of view of eLearning pedagogy, content accuracy, technical delivery, and acceptability by the target group are selected. The producer is asked to help identify representatives of the target group Payment for review is paid at this point 5. Producer completes a Self Assessment Document answering a range of questions about the courseware and gives access to the courseware to the review team. 16. epprobate process 16 1. After the reviewers have evaluated the courseware and reached an initial set of conclusions, the head reviewer contacts the producer and sends a report to brief the producer for an on-line meeting with the review team. 2. During the meeting the producer receives feedback from the reviewers about the courseware in terms of the quality criteria of the epprobate Quality Grid, and has an opportunity to provide additional information about the courseware to address any concerns. 3. After this meeting the review team revises their report and sends it together with their recommendation as to whether the label should be awarded or not to the international awarding committee. 17. Epprobate process 17 1. The international awarding committee is responsible for the final decision about the awarding of the epprobate label and it will consider the recommendations of the review team within the wider context of its knowledge of global e-learning standards. 2. The producer receives formal written feedback from the international awarding committee, and if the courseware has been successful in its application it will be officially labelled by epprobate. 3. Each year an epprobate award for excellence will be awarded to the courseware judged to be most outstanding amongst those awarded the epprobate label during that year. 18. Epprobate quality grid 18 Each courseware is evaluated for A. Course design B. Learning design C. Media design D. Content 19. A. COURSE DESIGN 19 Provision of course information, learning objectives and instructional guidance The courseware provides learners with all the information needed, including clear and appropriate learning objectives and sufficient instructional guidance. Constructive alignment The learning objectives, instructional strategies and assessment processes (where provided within the courseware) are congruently aligned with each other, so that the instructional strategies used can be seen to be effectively assisting learners in achieving the intended learning objectives. 20. Self-evaluation 20 Assessment and importance Comments For each topic the producer fills information in the following table Example Assessment and importance Comments C3 This course is intended to meet the needs of students who wish to have a basic introduction to the nature of design thinking. It is expected that the audience will therefore be self selecting. There is no attempt made to adapt the materials to individual needs though the activities allow for expression of personal perspectives. 21. Review 21 Assessment and importance Good features Issues Other comments For each topic, each reviewer fills information in the following table There is no intention for any single criterion to be essential, but a courseware supplier in their self assessment document indicates to what extent they meet a specific criteria. To every characteristic is assigned a mark: A - Exceeds the