towards accessible jammu -...

TOWARDS ACCESSIBLE JAMMU

Access Audit Report

Pragati Bhawan Jammu, J&K

ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)

(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)

CAMPAIGN LAUNCHED BY

Department of Empowerment of Persons with Disabilities

(Ministry of Social Justice & Empowerment, Government of India)

CONDUCTED BY

SWABHIMAN – State Disability Information and Resource Centre

A/98, Budha Nagar, Bhubaneswar, Odisha – 751006

Email: [email protected]

Website: www.swabhiman.org

AUDIT CONDUCTED

April, 2016

Acknowledgement

The access audit of office of the Pragati Bhawan, Jammu in Jammu division as per the list of buildings

provided by Joint Secretary, Department of Empowerment of Persons with Disability, Ministry of Social

Justice and Empowerment, Govt. of India vide letter no. 4-14/2015 dated 19/03/2016, was conducted to

make the Pragati Bhawan at Jammu functional for the physically challenged staff members, other officials

and visitors. The recommendations are minimum requirements that may be incorporated in the building to

make it useable by persons with disabilities (PWDs) and the elderly and should not be compromised upon.

Swabhiman (State Disability Information and Resource centre) Bhubaneswar, Odisha, a 15 year old

organization, is dedicated to the empowerment of persons with disabilities in the state and the country. It is

a leading cross disability organization acting in the forefront of policy level advocacy as also providing

comprehensive services in research, capacity building, training, access audit, networking and inclusive

education.

This report provides clear and concise recommendations and guidelines for creating Accessible Jammu &

Kashmir (Sugamya J&K) by detailing the inaccessibility and suggesting recommendations for the gaps, in the

Pragati Bhawan, Jammu in Jammu division. The implementation of the report will eliminate the barriers that

deter physically and mentally challenged persons from having access to and free mobility in and around the

built environment.

I wish to express my deep gratitude to Hon’ble Prime Minister Narendra Modi ji for taking initiatives to

make India barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand Gehlot ji, Head of

MSJE GoI, for launching the campaign on 3rd December 2015. We thank Department of Empowerment of

Persons with Disabilities, and Joint Secretary Mukesh Jain, for the financial resources, coordination and the

audit checklist.

I also express deep appreciation to Javed Abidi (Honorary Director NCPEDP) and NDN platform for our

initial education on access and access Audit. The issue of accessibility surfaced when Prof. Stephen Hawking

visited India in 2001, which brought forth the fact that the historical places that he wanted to visit were

totally inaccessible. NCPEDP then launched a National Access Campaign countrywide by the National

Disability Network (NDN) partners. As NDN Odisha partner we took it forward in the state. Some built

structures audited by us are Ravenshaw University, Odisha Secretariat, BJB College, Utkal University etc.

Another major campaign was the 'Access to polling booths for disabled voters during the General Election

2004, which resulted in ramps getting built in ‘few’ polling booths in Odisha and EVMs becoming accessible

with Braille numbers for the visually impaired. We are extremely thankful to NCPEDP and DEOC Bangalore

for the “Training Program on Accessibility Standards for Buildings” on 5th and 6th March 2016.

Special mention must be made of all those, whose cooperation and support made this audit possible. We are

grateful to

• Sarita Chouhan, Commissioner/Secretary of Dept. of Social Welfare, Government of Jammu & Kashmir

• Aamir Ali, Executive Director/Secretary J&K State Social Welfare Board, Nodal officer (Disability)

Government of Jammu & Kashmir.

• Javed Ali Tak, disability activist, J&K

• Seema Pradhan, Mihir Kumar Mohanty and Tapas Kumar Jena for photography.

• Sreeja Poonam, our architect, for her technical inputs.

• Mihir Kumar Mohanty, Dr. Tapas Kumar Das, Rajesh Ranjan Mohanty and Tapas Kumar Jena for report

compilation, editing, final layout and designing.

• Our thanks and gratitude to Dubinder Singh, our taxi driver, for a beautiful description and insights

into Jammu life, as he navigated the hilly terrain of Jammu division.

We once again appreciate the determined efforts of Government of India and State Government of Jammu

and Kashmir to make built environment; and information and communications accessible.

(Dr. Sruti Mohapatra)

Chief Executive, Swabhiman

Table of Contents

Acknowledgement

Abbreviations

Background

Swabhiman – GoI Empanelled Access Auditors

Introductions 13

I. Jammu & Kashmir / Srinagar

II. About the Building

III. Access Audit Team

IV. Methods and Processes Adopted

Audit Report 16

I. Summary Sheet

II. Information and Communication

III. Services

Physical Accessibility 22

External Environment 23

1. Parking

2. Alighting

3. Accessible Route

Internal Environment 26

4. Accessible Entrance

5. Reception and Lobby

6. Stairs

7. Ramps

8. Handrails

9. Elevators/Lift

10. Escalators/Passengers Conveyors

11. Corridors

12. Doors and Doorways

13. Accessible Toilet

14. Cafeteria

15. Drinking Water Facility

16. Controls and Operating Mechanisms

17. Signage

18. Emergency Evacuation

Others 41

I. Voices from Persons with disability working in that Building

II. Reflection of the Nodal Officer

III. Report in Alternate Format

Annexure 42

1. Suggested Plan for Implementation with Vendors List

2. Five Point Rating of Buildings

3. Additional Recommendations

4. Technical Specifications Recommendation

Abbreviations

CPWD : Central Public Works Department

HI : Hearing impaired

PwD : Persons with Disability

VI : Visual Impairment

WC : Western Commode

Background

To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016 Sustainable

Development Goals and beyond, we must empower people living with disabilities and remove the barriers

which prevent them participating in their communities; getting a quality education, finding decent work,

and having their voices heard. A barrier free environment means buildings, roads, parks, gardens and other

places, service, modes of transportation, products of daily use, etc. Further, barrier-free goes far beyond just

a ramp and has many other necessary aspects, including door and passage widths to flooring surface, from

counter heights to lighting; and from signage to toilets – a well-designed environment which is safe,

convenient, comfortable, and readily accessible to all; and aptly described as universal access.

Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Persons with

Disabilities, Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagship campaign which

aims at achieving this universal accessibility. The campaign marks another milestone in the journey towards

“Fulfilling Human Rights of Persons with Disabilities,” and creating “Non-Discrimination in the Built

Environment.” In its initial efforts it aims to build a “culture of accessibility” and focus on auditing public

buildings and removing basic environmental barriers.

The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) of UNCRPD

which has been signed and ratified by GoI. Article 9 casts an obligation on all the signatory governments to

take appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to the

physical environment, to transportation, to information and communications, including information and

communications technologies and systems, and to other facilities and services open or provided to the

public, both in urban and in rural areas. These measures, which shall include the identification and

elimination of obstacles and barriers to accessibility, shall apply to, inter-alia : 1) Buildings, roads,

transportation and other indoor and outdoor facilities, including schools, housing, medical facilities and

workplaces; and 2) Information, communications and other services, including electronic services and

emergency services.

Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. of Republic

of Korea adopted the ministerial declaration and Incheon Strategy to “Make the Right Real” for PwDs in Asia

and Pacific. The Incheon Strategy provided the Asian and Pacific Region, and the world the first set of

regionally agreed distinct – inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62

indicators, which build on UNCRPD. Goal No. 3 of the Incheon Strategy mentions that access to the physical

environment, public transportation, knowledge, information and communication is a precondition for

persons with disabilities to fulfill their rights in an inclusive society.

While implementing the Accessible India Campaign, it is proposed that we are in sync with the guidelines set

by the Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are: 3.A - Increase the

accessibility of the physical environment in the national capital that is open to the public; 3.B - Enhance the

accessibility and usability of public transportation; and 3.C - Enhance the accessibility and usability of

information and communications services.

The Incheon strategy guidelines have also defined indicators for tracking the progress on these

targets:

Proportion of accessible government buildings in the national capital

Proportion of accessible international airports

Proportion of accessible and usable public documents and websites that meet internationally

recognized accessibility standards

Availability of mandatory technical standards for barrier-free access that govern the approval of all

designs for buildings that could be used by members of the public, taking into consideration

internationally recognized standards, such as those of the International Organization for

Standardization (ISO)

Number of sign language interpreters

Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act,

1995 under Sections 44, 45 and 46 categorically provided for non-discrimination in transport, non-

discrimination on the road and non-discrimination in built environment respectively. As per Section 46 of

the PwD Act, the States are required to provide for – Ramps in public buildings; Adaptation of toilets for

wheel chair users; Braille symbols and auditory signals in elevators or lifts; and Ramps in hospitals, primary

health centers and other medical care and rehabilitation institutions. Section 44 and 45 of the said Act cast

responsibility on the States to take measures to make public transport accessible for PwDs and also make

provision for auditory signals at red lights in public roads, curb cuts and slops in pavements, engraving on

the surface at zebra crossings etc.

Swabhiman

Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha has been

Swabhiman is a state level disability information and resource centre based in Bhubaneswar. We have been

working towards empowering persons with disabilities through knowledge, information, advocacy, training,

capacity building, research and networking since 2001.

Our work has earned us acceptance and recognition at many quarters – government, individual, NGOs and

corporates. The recent achievements include Smart City campaign and Railway Budget. We played a role in

Bhubaneswar getting first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar

Municipal Corporation (BMC). We are the member of ZRUCC (Zonal Railway Users Consultative Committee)

of ECoR in Bhubaneswar and gave recommendations for the budget (online booking of wheelchair, wide

doors, assistance at railway station). We regularly organize various orientation, interaction and association

programs to bridge the gap in perception between persons with disabilities and mainstream society.

With a view to ascertain the details of accessible features in the existing facilities and to suggest

improvements, if required, Swabhiman has been organizing access audits of various government, semi-

government and private buildings. It is important to mention that access audit is not a fault finding exercise.

Its objective is to contribute to the creation of a better universally accessible infrastructure by assessing the

accessibility of the facilities and suggest improvements, if necessary.

Swabhiman has completed the access audit of Odisha Secretariat building in January 2012; completed the

access audit of temples, hills and related sites for creating a barrier free tourist circuit for Department of

Tourism & Culture (Tourism) in 2011. We did the access audit of Nadankanan Zoological Park for

developing it as a barrier free tourist spot as per the letter received from Deputy Director, Nadankanan

Zoological park on 15th December,2014. Completed the Access audit of Utkal University, Bhubaneswar in

January, 2015, Ramadevi (Autonomous) College, Bhubaneswar in January, 2015 and of BJB (Autonomous)

College, Bhubaneswar in January, 2015. We have also audited Ravenshaw University, State Museum and

birth place of Netaji Museum in Katak.

Introduction

1. Jammu & Kashmir / Srinagar

Jammu and Kashmir is situated in the northernmost part of India. Its summer capital is Srinagar and winter

capital Jammu. It shares borders with Pakistan in the west, China in the north and east, and the Indian states

of Punjab and Himachal Pradesh in the south. The state has special autonomy under Article 270 of

the Constitution of India. It consists of three distinct regions – Kashmir valley, Jammu, and Ladakh. It is

further divided into 22 Districts - 2 Districts in Ladakh region and 10 each in Jammu/ Kashmir. According to

2011 Census, Jammu and Kashmir has a total population of 3,61,153 with 2,04,834 (56.7 per cent) males and

1,56,319 (43.2 per cent) females with disabilities which has increased by 19.3 per cent during 2001 to 2011.

The state of Jammu and Kashmir thus has the highest number of persons with disabilities, among the other

states, accounting to nearly three percent of its population.

Srinagar is the summer capital of the Jammu and Kashmir. It is situated in the centre of the Kashmir Valley

on the banks of the Jhelum River and is surrounded by five districts. In the north it is flanked by Kargil and

Ganderbal in the South by Pulwama, in the north-west by Budgam. The city is famous for its gardens, lakes

and houseboats. It is also known for traditional Kashmiri handicrafts and dried fruits. It is located on both

the sides of the Jhelum River. The river passes through the city and meanders through the valley, moving

onward and deepening in the Dal Lake. The city is famous for its nine old bridges, connecting the two parts

of the city.

2. About the Building

The aim of this access audit was to examine the premises of Pragati Bhawan, Jammu and assess whether it

was impossible or unreasonably difficult for staff and the public (with limited functional abilities) to access

and use services, and to identify areas where remedial action was required. In this report the auditors

looked at the physical aspects of the building and identified the good points and the gaps, and gave

recommendations. Our specific objective was to provide a road-map to enable office staff, local government,

Persons with disabilities, engineers and architects to work together to make the building inclusive. All the

findings are presented in an easy to use report – combining observations with photographs and

recommendations. The implementation of the report will eliminate the type of barriers and hindrances that

deter physically limited persons from having access to and free mobility in and around the built

environment.

The Jammu Development Authority was created in 1971, under the J & K Development Act No. XIX of 1970.

Its odyssey to manage the land, develop it to create better infrastructure and in the process catering to the

needs and demands of the fast expanding Jammu urban area. It is also creating significant infrastructure,

commercial and office complexes, residential colonies, parks and green belts beautiful rotaries with statues

and institutions of art. It also prepared Master Plans for the Jammu City.

This building was constructed in the year of 1994 and it is a Ground + three floor building. Two toilet blocks at each floor. Two other offices are running in this building Chief Electoral officer in 2nd floor, IIMC Jammu centre in 3rd floor. No lift in this building.

3. Access Audit Team

The audit team reached Jammu on 24th of April. It comprised of the following persons:

Dr. Sruti Mohapatra

Mihir Kumar Mohanty

Tapas Kumar Jena

Seema Pradhan

The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free Built

Environment for Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility)

2014 for making recommendations.

4. Methodology and Processes Adopted

Physical verification

General observation and measurement of height, width, incline etc.

Recording/noting the existing good practices / accessible features for better accessibility

Interaction with Staff (including persons with disabilities)

Photography

Videography

Audit Report

I. Summary Sheet

Sl. No. Elements of Access

Audit

Evaluation

Rank

Priority for

creating access

Components to be addressed

immediately

SECTION 1

Information and

Communication

Systems

2 High Website Accessibility.

Publications in accessible alternate

format. In Urdu and Hindi.

SECTION 2

Services 3 Moderate Disability Sensitization of all Staff

Equal Opportunity Policy (HR)

SECTION 3

1. Parking 3 Moderate One Designated Parking Bay with

International Symbol of Accessibility.

2. Alighting 3 Moderate Alighting to be done at parking.

3. Accessible Route 2 High Tactile pathway with directional

signage to be placed.

4. Accessible Entrance 3 Moderate Ramp to be in main entrance of the

building.

Well illuminated guide map and

directional signage to be placed.

5. Reception and

Lobby

3 Moderate Reception to be placed.

Receptionist with knowledge of

Kashmiri, Punjabi, Urdu, Hindi, English

and Sign language. Sensitized to

disability and old age issues, trained in

disability etiquette.

Printed information in accessible

alternate formats.

6. Stairs 3 Moderate Warning tiles at the beginning and end

of each flight at 300 mm

Adequate illumination of 55-75 lux.

7. Ramp 2 High Ramp in main entrance with handrail.

8. Handrails 2 High Handrails to be circular have smooth

surface and are non-slippery.

9. Elevator 2 High Ramp to be installed.

10. Escalators/Conveyor

Belt

NA NA NA

11. Corridors 3 Moderate Anti skid rubber mats to be placed over

tiles immediately.

Floor tiles to be replaced with tactile

tiles, if not available, anti skid tiles to

be fitted.

12. Doors and Doorways 3 Moderate Door lock to be lever type.

13. Accessible Toilet 1 Highest One accessible unisex toilet to be

constructed.

14. Cafeteria Na Na Na

15. Drinking Water

Facility

1 Highest Accessible drinking water to be

introduced.

16. Controls and

Operating

Mechanisms

2 High Switch boards to be reinstalled at

appropriate heights and safety

regulations adhered to.

17. Signage 2 High Prominent visible signage using the

international symbol of accessibility,

identifying/advertising/signifying

accessible entrance and exit, reserved

car parking, toilets and availability of

special services (if any to be created).

18. Emergency

Evacuation

2 High Evacuation route plan is to be

developed and displayed in different

locations of each floor and staircases in

consultation with safety engineers or

local fire station.

II. Information and Communication (Section – 1)

Observation Remarks/recommendations

Inaccessible website.

It is not informative.

It is not updated.

1. To enable PwDs to perceive, understand, navigate, and interact with

the Web, accessibility features must be incorporated.

2. Web accessibility standards available in

http://web.guidelines.gov.in

(WCAG 2 Level A became the standard for government websites in

February 2009).

No publications/brochures in

alternate accessible formats.

Publications / brochures / forms to be printed in Braille, Large Print,

Audio, Pictorial (where ever possible), Easy-to-read, Urdu, Panjabi and

http://web.guidelines.gov.in/

English.

No printed service related documents

(forms) are in accessible formats

Publications in alternate accessible formats should be stocked.

III. Evaluation of Services (Section – 2)

Observation Remarks/recommendations

Disability sensitization sessions are

not part of the staff induction

program.

Annual sensitization program for staff.

One module in induction training program on disability types, access,

diversity, disability etiquette and mandates of law.

No staff are trained to assist persons

with disabilities, including persons

Annual Training Program.

One module in all staff enrichment, capacity building programs on

disability types, assisting PwDs, diversity and disability etiquette.

No staff are trained in basic Indian

sign language

One week basic signing.

6 weeks advanced certificate program.

A chart of names and mobile numbers of local sign language interpreters

to be placed in a visible place in office.

No accessible facilities available. After retrofitting and remodeling is done, a weekly maintenance calendar

to be developed.

Guide dogs are not allowed in the

premises

As India is not used to the concept of guide dogs, a policy needs to be

placed in position and then circulars sent to the states.

Trained live assistance is not available

as there was no need.

Either a new staff be recruited or one staff member may be given

additional responsibility. They be trained and designated as “Disability

Associate.”

There is no existing plan to

improve accessibility as it was not an

issue till date.

After retrofitting and remodeling is done, a plan will be developed.

There is no equal opportunities policy

within the organization as it was a

non issue till date.

An Equal Opportunity Policy can be drafted on payment of a fee.

Organization has no accessibility focal

person in charge as it was a non issue

till date.

Either a new staff be recruited or one staff member may be given

additional responsibility. They be trained and designated as “Nodal

Officer/Person Disability.”

Physical Accessibility

Note: The cross symbols X in red colour, highlights the physical barriers and the recommendations are in the

edited picture under with.

External Environment

1. Parking

Issues Observed Photograph Recommendation

1. Designated parking lot is

available but no

accessible parking bay.

2. Width of the parking

space 2400mm.

3. Signage in parking area.

4. No tactile flooring in the

parking space.

1. Accessible parking (3600 X

6000) area demarcated

directly in front of the office.

2. Signage of 200mmX200mm.

Suggested color contrast

white-blue, white-green, and

white-red.

3. Shelter for parking if possible.

4. Accessible pathway with tactile

flooring from parking to main

building entrance of 10mts.

5. Illumination of 24-36 lx.

2. Alighting

Issues Observed Recommendation

1. No alighting space. 1. Alighting space to be demarked at parking.

2. Tactile guiding path including directional, hazard warning and positional

tiles till the entrance.

3. Signage to be displayed.

3. Accessible Route


1. No specifically

demarcated accessible

route but the entire area

connects the entrance

gate, parking and all other

external facilities with the

entrance.

2. Parking to main entrance

has two (2) steps.

3. From gate to the building

entrance the path is 1200

mm wide.

4. Pathway is non slippery

but uncovered.

5. Concrete pathway.

6. No tactile guided path.

1. Tactile guiding tiles including

directional, hazard warning and

positional tiles.

2. Resting spaces and wheelchair

parking spaces as walking distance

is assumed to be more than

300mm.

3. Accessible directional signage.

4. Lights to be installed in every four

mtrs.

Internal Environment 4. Entrance


1. No ramp in ground floor.

Space available in front of

the building for ramp.

2. Height of the attendance

machine 1200mm.

3. Main entrance of the

building has ten (10) steps.

4. Name board is mounted in front of the building and it is clearly visible.

5. Office directional signage and a floor information board near to the stair case.

6. Notice board and information board at height of 1200mm.

7. Building entrance door width 1700mm.

8. Proper lighting in the

entrance after sunset.

1. Accessible ramp to be introduced in

front of the main entrance with1:12

gradient, accessible handrail and

tactile tiles.

2. Thin rubberized mats near doors to

establish floor finish difference.

3. Identification signage in an

accessible height of 800mm with

large print.


5. Reception and Lobby


1. No reception or lobby.

2. No signage, no visitor’s information, no building plan, no directional signage to different floors.

1. Reception to be introduced at right

side after entering the office

entrance.

2. A signage to be placed.

3. 900mm wide and 1200mm deep

clear space in front of the reception

counter; non-reflective counter

surface (we suggest use of

laminated mat finish Ply) with the

counter height between 760 mm

to800mm from the floor with a

400mm to600mm clear recess

under the counter.

4. Accessible identification signage

with reception written both in

English, Hindi and Urdu.

5. Guide map of building adjacent to

reception.

6. Accessible directional signage

directing to various building

facilities at the reception

7. Receptionist with knowledge of

Kashmiri, Urdu, Punjabi, Hindi,

English and sign language. To be

fully aware of disability etiquette,

disability terms and facilities for

persons with disabilities the

building.

8. Printed information in accessible

alternate formats (Braille, audio,

pictorial, large print, Kashmiri,

Urdu, Hindi and English) is not an

urgency as visitors rarely come.

9. Few accessible, no armrest, chairs

or sofa with arms.

6. Stairs


1. One side handrail with

height of 900mm.

2. Right side of the

entrance stair case

handrail height 820mm.

3. Adequate illumination on

the stairs.

4. Non-slippery and non-

glary surface of the steps.

5. Steps are uniform in

width and height.

6. Under stair area is not

cordoned off to avoid

accidents.

1. Colour contrasting strip at the

edge of the steps.

2. Two handrails in both sides of

stairs with grab heights of 900mm

at higher level and 760mm at

lower level.

3. Warning tiles at the beginning and

end of each flight at 300 mm.

4. Adequate illumination of 55-75 lx.

5. Under-stair area to be cordoned

off to avoid accidents.

6. No nose on steps.

7. Ramp


No ramp

1. Ramp to be introduced in main

entrance with 1800mm width,

1:12 gradient, and accessible

handrail in both sides at heights

of 760mm and 900mm.

2. Tactile tiles on ramp surface.

3. Ramp to be continuous till

landing.


8. Handrail


1. Inaccessible handrail on

right side.

2. Handrail height is

900mm.

3. No handrail on left.

1. Handrail to be installed on the

wall side at two heights of 900mm

and 760mm.

2. Handrails to be circular have

smooth surface and non-slippery.

3. To have an uninterrupted grip.

4. The end of the handrail to be

either grouted or turned

downwards

5. Adequate hand clearance

between the wall and the grip bar

on the wall side of 50 mm or

more.

6. Handrail and grab bar to be

maintained and kept free from

dust.

9. Elevator/Lift


1. Width of the lift door

800mm.

2. Length of the lift

1350mm and width

1300mm.

3. Visual floor

announcement system

available.

4. Controls in the lift at

height of 1100mm.

5. No level difference

between landing and lift.

6. Landing 1500 mm x

1500mm in front of the

lift.

1. Elevator car to have an

internal space of 2000mm

deep x 1100 mm wide.

2. Elevator door width to be

900mmwide.

3. Audio floor announcement

system.

4. Good contrast and the buttons

are self- illuminating, in raised

numbers and Braille.

5. Call buttons and floor numbers

outside the lift on each floor are

in Braille and Raised Lettering.

6. Door opening/closing time to

beat least 30 seconds

7. Floor finish of the car to be non-

slippery.

8. Handrails on both the side walls

and rear wall of the lift car.

9. A rear mirror to be present.

10. Signage directing to the

accessible lift.

11. Floor number and floor

directory signage on the lift

lobby, which is visible from all,

lift cars.

12. Emergency information given

inside the lift car to be mounted

at eyelevel and is in accessible

format (Braille /font size).

10. Escalators/Passengers Conveyors

Not Applicable.

11. Corridor

No Corridor.

12. Door & Doorway


1. Door width 900mm.

2. Easily opened.

3. D-type handles with 1100

mm height.

4. Door lock at 1000 mm.

5. No kick plate on the door.

1. Door lock of lever type.

2. Door height to be at 800mm.

13. Accessible Toilet


1. Total of 8 toilets in four

floors.

2. One ladies and one gents

toilet on each floor.

3. Toilet size is 1200mm x

1450mm.

4. One WC and one Indian

style pan in each toilet

block.

5. Toilet entrance door

width 950mm and toilet

cubicle door width

850mm and washbasin

height 800mm.

6. Indian and WC Pan

Width of the door

700mm 1st floor.

7. 2nd floor toilet main

entrance 900mm width

and washbasin

800mm.Indian toilet

1. One accessible unisex toilet for all.

Threshold to be removed.

2. If objects removed from pathway

will be 800-900mm wide.

3. Two toilet cubicles to be

demolished and one toilet

constructed.

4. Toilet door of 900 mm minimum

width to open outwards, be

double hinged or sliding type.

5. WC to be installed in a corner with

center line of the WC at a distance

of450mm to 500mm from the

adjacent wall. The front edge of

WC to project 750mm of/from the

rear wall.

6. Wall faced or wall hung toilet pan

with in wall toilet suite suggested.

Sensor activated and no lever

required.

7. Seat height 450mm.

door width 850mm and

WC door width 650mm

and ladies toilet width

900mm without

entrance door.

8. 3rd floor toilet width

900mm. Two Indian

toilets.

9. Proper Illumination.

10. No colour contrast

between the floor, wall

and sanitary fittings.

11. Non-slippery and non-

reflective floor.

Suggested

8. Horizontal grab bar to be installed

on adjacent wall at a height of

200mm from the WC seat.

9. A fold up grab bar to be installed

at a centreline distance of320mm-

200mm from the WC seat.

10. Wash basin to be replaced at a

distance of at least 400mm from

the side wall.

11. Top-edge of the wash basin at a

height between 800mm

and840mm from the floor level.

12. Clear knee space of at least750mm

height x750mm width x 200mm

depth under the wash basin, with

additional toe-space of 300mm

height x 750mm width x 230mm

depth

13. The wash basin to have automatic

or lever type faucets

14. Mirror to be at accessible height of

850 mm.

15. Suggested colour contrast

between the floor, wall and

sanitary fittings is blue-white, red-

white, and yellow-blue.

16. Alarm system within easy reach to

alert persons outside, in case of

emergency.

17. Visual alarm inside toilet to alert

people with hearing disability in

case of emergency.

18. It needs to be illuminated(150lx),

well-maintained and clean.

14. Cafeteria

No cafeteria

15. Drinking Water


1. Approach to drinking water inaccessible.

2. Tap at a height of 1600mm.

1. Heights of water filter from floor

not more than 1200mm.

2. Clear knee space of at least750mm

height x750mm width x 200mm

depth under the wash basin, with

additional toe-space of 300mm

height x 750mm width x 230mm

depth for wheelchair users.

3. Drinking glass and cups required.

4. The area around the drinking

water facility to be mopped

frequently and kept dry.

16. Controls and Operating Mechanism


1. Switch board 1400 mm

from the floor.

2. No colour contrast in

switch board and wall.

1. Switch board to be reinstalled at

height of 900 - 1200mm and not

below 400mm. Clear space from

the corner of 400mm.

2. Suggested colour contrasts blue-

white, yellow-blue and white-red.

3. Information on controls and

switches in Braille.

17. Signage


1. Signage height 1600mm.

1. Prominent visible signage using

the international symbol of

accessibility, identifying accessible

entrance and exit, reserved car

parking, presence of toilets and

availability of special services.

2. Signage size not less than 60 mm

for doors, 110 mm for corridors

and 200 mm for external use.

3. All visual signage in the facility to

be provided with Braille and

tactile supplements and to be

placed at the height of 900-

1500mm.

4. Wherever possible, audio along

with Braille and Tactile to be

provided.

5. To be placed/mounted on the wall

alongside the door.

6. To be adequately illuminated by

not less than 50-70 lx.

18. Emergency Related


1. Height of the fire alarm 1250mm.

2. Height of the evacuation symbol 1900mm.

1. Detail evacuation route plan is to

be developed and displayed in

different locations of each floor

and staircases. Recommended

assembly point is clear space in

front of main building.

2. This planning is to be done with

safety engineers who specialize in

emergency evacuation. If not

available, local fire department to

be consulted.

3. Regular mock drill has to be

conducted in regular intervals.

4. From safety point of view

employees having any disabilities

can be given space at ground

floor.

5. Staff must be trained to assist

persons with disabilities during

evacuation.

6. Evacuation chairs to be available

in every floor.

7. Fire extinguishers to be fitted.

Expiry date of fire extinguishers

to be displayed in bold.

Others

Voices from Persons with disability working in that Building

No employees with disabilities in this building.

Reflection of the nodal officer:

The nodal officer expressed happiness for the initiative taken up by MSJE.

Report in Alternate Format

Copies of this report can be made available in alternative formats upon payment of a fee. Please contact

Swabhiman to discuss your individual requirements.

Annexure

1. Suggested Plan for Implementation with Vendors List

Sl. No. Elements of Access

Audit

Tentative Time Required Vendor

Section – 1

Information and

Communication

Systems

Website – 15 days

Publications - 3 - 4 months

NIC

Swabhiman, A-98 Budhanagar,

Bhubaneswar, Odisha, Pin – 751006

Tel: 0674-2313312/2313313/

9238106667

Email -

[email protected]

Section – 2

Evaluation of Services

Services Disability Sensitization of all

Staff – 15 days

Equal Opportunity Policy (HR) –

Swabhiman

6 Months

Sign Language

Swabhiman

Association of Sign Language Interpreters

Office: 243/1, MTNL Building,

2nd Floor, Savitri Nagar,

New Delhi

E-mail: [email protected]

Website : www.signasli.org

Mobile :+91-9999491876

External Environment

1. Parking One Designated Parking Bay

with International Symbol of

Accessibility. – 15 days

Local artist

2. Alighting Designated alighting space near

entrance gate or entrance door.

– 1 month

Government building contractor

3. Accessible Route Tactile pathway with directional

signage to be placed. – 15 days


4. Accessible Entrance Well illuminated guide map and

directional signage to be placed.

Zahoor Enterprises

Khayam Road, Srinagar

+(91)-194-2476515, +(91)-9906595477

5. Reception and

Lobby

Reception to be developed.

Receptionist with knowledge of

Kashmiri, Urdu, Hindi, English

and Sign language. Sensitised to

disability and old age issues,

trained in disability etiquette.

Printed information in

accessible alternate formats.

Swabhiman

Designing – Swabhiman

Printing – Local Printer

6. Stairs NA

7. Ramp Ramp to be introduced. India Mart (online shop has plenty

vendors/suppliers enlisted)

http://dir.indiamart.com/impcat/portabl

e-ramps.html

or


8. Handrails Handrails to be circular have

smooth surface and are non-

slippery.


http://dir.indiamart.com/impcat/portable-ramps.html

http://dir.indiamart.com/impcat/portable-ramps.html

9. Elevator For purchase – India Mart (online) –

dir.indiamart.com/impcat/residential-

elevator.html

For permanent installation: Government

approved supplier.

10. Escalators/

Conveyor Belt

NA

11. Corridors Anti skid rubber mats to be

placed over tiles immediately.

Floor tiles to be replaced with

tactile tiles, if not available, anti

skid tiles to be fitted.

Local market - Government approved

supplier.

Floor tiles replacement - Government

approved supplier.

Pelican Ceramic Industries Private

Limited

Janakpuri, New Delhi

07053136700

12. Doors and

Doorways

All protruding objects to be

removed or re-arranged (in

ground floor corridor and the

pathway to toilet).

Government Contractor

13. Accessible Toilet Threshold to be removed. Government Contractor

14. Cafeteria NA

15. Drinking Water

Facility

Accessible drinking water to be

introduced.


16. Controls and

Operating

Mechanisms

Switch boards to be reinstalled

at appropriate heights and

safety regulations adhered to.


Braille embossing –

National Institute for the Visually

Handicapped

(Under Ministry of Social Justice &

Empowerment, Govt. of India)

116 Rajpur Road, Dehradun – 248001

Uttarakhand

Telephone No. – (0135) 2735350

Fax : (0135) 2734157

National Association for the Blind

11/12, Khan Abdul Gaffar Khan Road,

WorliSeaface, Mumbai – 400 030

Fax: 6683 8659


17. Signage Prominent visible signage using Zahoor Enterprises

the international symbol of

accessibility,

identifying/advertising/signifyi

ng accessible entrance and exit,

reserved car parking, toilets and

availability of special services (if

any to be created).

Khayam Road, Srinagar

+(91)-194-2476515, +(91)-9906595477

18. Emergency

Evacuation

There is no separate emergency

exit.

Evacuation route plan is to be

developed and displayed in

different locations of each floor

and staircases in consultation

with safety engineers or local

fire station.

Fire Extinguishers with expired

date to be replaced immediately

with new ones.

Government Approved Contractor

Government Approved Stores

2. Five Point Rating of Buildings

Evaluation

Rank

Evaluation Criteria Symbol Priority for

creating access

1 Hazardous, Inaccessible and

Unsatisfactory

Cross symbol

Highest

2 Inaccessible and unsatisfactory

Both Thumbs down

High

3 Unsatisfactory but acceptable

One thumb up and one thumb down

Moderate

4 Accessible and Acceptable -

Access Code Compliant

ISA (new)

Low

5 Accepted as a Best Practice in

Accessibility

Star

Lowest

3. dditional Recommendations

Necessary recommendations

1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e that the register has to be filled by the front desk staff)

2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired (using SMS to communicate timing of meetings etc). Let this info be available in the manual as well

3. For Low vision persons: all glass doors/walls should have a strip which alerts them to the presence of glass wall (may be useful for even sighted persons!)

Safety/ERT recommendations

1. Orientation for visually impaired to fire exit on each floor

2. Procedure for disabled is to go along with a buddy. For physically disabled in wheelchair – they will have to be carried down. Designated members have to be responsible for this

Overall long term recommendation

1. Please intimate builder on accessibility requirements so that any future changes do conform to the guidelines

2. Create a handbook to be given to employees with disability. Include disability training for all employees as part of induction (5 mins. max on what facilities are available)

3. Have instructions/manual - some training for support staff, shared service, outsourced staff on their roles and responsibilities towards disabled staff. (Swabhiman can provide these)

SWABHIMAN

State Disability Information and Resource Centre

A/98, Budha Nagar, Bhubaneswar, Odisha – 751006


Website: www.swabhiman.org

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