tours & holidays 2019 - limitless travel€¦ · us limitless? 4 0800 711 7112. limitless...

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Tours & Holidays 2019

Escapeto somewhere beautiful on one of our

disabled friendly and accessible holidays

Hello and welcome to a brand-new collection of Limitless Travel holidays!

We have been busy creating lots of exciting new experiences for you to enjoy. From Sicilian Escapes to classic British Coach Tours, our 2019 collection is sure to get you inspired. As those who travel with us know, all of our holidays are disabled friendly and wheelchair accessible and this year, we are proud to announce that wet room bathrooms are guaranteed as standard. We are proud to say that members of the Limitless team visit each and every single one of our destinations to ensure that we are providing only the highest standards of accessibility for you, our valued guests. So what are you waiting for? Have a look at our fantastic 2019 collection and get excited to travel again, knowing that Limitless Travel

are there to make your holiday comfortable, enjoyable, and as smooth as possible. Limitless Love,

CEO & Founder

Hello and Welcome...

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What Makes Us Limitless? Our JourneyCare Supported Coach toursClassic Lake DistrictNorth Wales ExplorerBlackpool & The LakesOutdoor Activity & ExplorerThe NetherlandsBelgium Christmas MarketsBelgium BattlefieldsDevon & The South WestEuropean holidaysBenidormExplore CreteEscape to SicilyBest of TenerifeExpert & Quality CareOur Car packagesCare Package InclusionsCare by the hourDriving Miss DaisyBooking DetailsTerms & Conditions

Contents

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Available for a variety of needs delivered by qualified

professionals on-hand throughout your holiday.

Professional Care Support

All of our coaches have step free access, and wheelchairs

can be secured into place on board.

Accessible Transport

Hand-picked hotels that have been tried and tested

for excellence in disabled facilities.

Accessible Accommodation

Your holiday starts at your front door with our optional pick up and return service.

Wheelchair accessible vehicles available.

Door-to-DoorService

We are founded and run by people with experience living and travelling with

a disability.

Real Life Disability Expertise

Need to spread the cost of your holiday?

Ask one of our travel advisors about our payment

plans.

Payment Plans Available

Wet room bathrooms guaranteed!

What Makes Us Limitless?

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Limitless Travel’s mission is to revolutionise travel for people with disabilities and to

make the world accessible to all. Angus Drummond, the founder of Limitless Travel, was a 22-year-old investment banker when he was diagnosed with a muscle weakening condition called Muscular Dystrophy. Angus was told that his mobility would decline over time, and that one day he would be confined to a wheelchair. This came as a devastating shock, and Angus knew that his life would never be the same. Always an avid traveller, shortly after his diagnosis Angus spontaneously quit his job, donned his backpack and decided to travel the world in order to experience all of its wonders before travelling became too difficult. With the support of his wife Lucy, Angus traversed over 35 countries, canoed in Vietnam, and even climbed to the top of Machu Picchu. Throughout his journey, Angus’ mobility began to decline. He realized that the limitations that he experienced were not only due to his mobility, but also due to a lack of

disability awareness and understanding, and a lack of facilities available to aid the modern traveller. He decided that travel should not be exclusively available to the able-bodied. Travel had allowed him to learn about different cultures, try new foods, make lifelong relationships, and generally improved his outlook and positivity about life. He knew that he needed to do something that would enable the wider disabled community to travel without limitations, and so it was from Angus’ first-hand experience of travelling the world with a disability that Limitless Travel was born. Since then, Limitless Travel has flourished into a specialist holiday provider for people with a wide range of mobility restrictions and disabilities. The Limitless Travel team is made up of people who have disabilities themselves, and people who have specialist knowledge about disabilities and the care industry, so that our travellers can be assured that their needs are not only listened to, but understood.

Our Journey

Limitless Travel is more than a travel company. To be Limitless is a mindset, it means to push yourself

to experience things you didn’t think it possible to achieve. We support people to see, achieve and experience the wonders that the world has to offer. From North Wales to the other side of the globe, we want everyone to be able to pursue their aspirations through travel

- Angus Drummond, CEO & Founder

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Care Supported Coach Tours

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Included in your holiday...

• 4 night’s accessible accommodation• Half board (breakfasts and evening meals included)• Wheel chair accessible coach transportation• Ferry fare for European Tours• Programme of accessible activities• Care Manager on hand throughout the holiday• Group Support from the Limitless Travel care team

Limitless Travel’s Care Supported Coach Tours are designed with the needs

of those with disabilities and mobility restrictions in mind. All locations, activities, and accommodation has been pre-vetted by members of the Limitless Travel team to ensure a high standard of disabled access and awareness. Our range of care packages can be paired with these tours to ensure that travellers have everything they need to enjoy a fantastic holiday, and at all locations mobility equipment is available too. Limitless Travel’s coaches are all fitted with a hydraulic lift for step-free access. Wheelchair users who do not transfer can be secured into place on the coach, and our drivers take rest breaks regularly for your comfort.

EQUIPMENT HIRE*

*excluding Belgium

FREE


Classic Lake District

Dates

Experience the delights of the Lake District and Lytham Saint Anne’s. A

sophisticated break including a luxury afternoon tea – what a treat!

• Hotel based near Lytham St Anne’s• Wetroom bathrooms guaranteed• Mobility equipment hire at no extra cost• Luxury Afternoon Tea• Boat cruise on Lake Windermere• Set menu breakfast and dinner• Evening entertainment

Highlights

5th – 9th August 20191st – 5th June 2020

£915per person

From

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North Wales Explorer

• Hotel based on Llandudno promenade• Wetroom bathrooms guaranteed• Mobility equipment hire at no extra cost• Excursion to Anglesey• Excursion to Caernarfon• Set menu breakfast and dinner• Evening entertainment

Highlights

£989per person

From

Dates

Based in the classic British sea side town of Llandudno, this tour explores Wales’

stunning landscape and villages which remain seeped in Welsh history

13th - 17th May 20191st – 5th July 2019 2nd - 6th September 201920th – 24th April 202011th – 15th May 202013th – 17th July 2020


Dates

Highlights

• Hotel Based near Blackpool Promenade• Wetroom bathrooms guaranteed• Mobility equipment hire at no extra cost• Excursion to Blackpool• Boat cruise on Lake Windermere• Set menu breakfast and dinner• Evening entertainment

1st – 5th April 201926th – 30th August 2019 21st - 25th October 201927th April – 1st May 202029th June – 3rd July 2020

Based on Blackpool’s South promenade, this tour combines two fantastic

experiences – Blackpool’s lively seaside town and the peace and tranquillity of the Lake District.

Blackpool & The Lakes

£915per person

From

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Highlights

Dates

• Scenic location on Exmoor National Park or the Lake District• Wetroom bathrooms guaranteed• Mobility equipment hire at no extra cost• Accessible activity programme• Full board

Take part in a programme of fantastic outdoor adventure activities including

archery, canoeing, and abseiling. All activities are fully adapted for accessibility.

22nd – 26th July 2019

£995per person

From

Outdoor Activity & Adventure


Dates

HighlightsEnjoy the delights of the Dutch countryside and visit the culturally

diverse city of Amsterdam on our Netherlands tour.

7th – 11th May 2019 10th - 14th July 201918th – 22nd September 20199th – 13th October 20194th – 8th May 2020

• Hotel based in Dutch village of De Rijp• Wetroom bathrooms guaranteed• Mobility equipment hire at no extra cost• Excursion to Amsterdam• Entrance to Keukenhof (Tulip season only)• Entrance to cheese and clog factory (to replace Keukenhof)• Buffet breakfast and dinner

The Netherlands

£1129per person

From

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Dates

Highlights

6th - 10th December 2019

£1129per person

From

• Hotel based in Antwerp• Wetroom bathrooms guaranteed• Mobility equipment hire available• Steam room and infrared cabin available• Excursions to Brussels, Antwerp, and Bruges Christmas markets• Buffet breakfast, set dinner menu• Physiotherapy available

Enjoy the legendary Christmas Markets of Brussels, Antwerp and Bruges on this

Christmas Markets special.

Belgium Christmas Markets


Highlights

Dates

• 3* Hotel based 600m from the coast• Wetroom bathrooms guaranteed• Equipment hire available• Excursions to important WW1 sites including Essex Farm cemetery, In Flanders Museum, and Tyne Cot• Full board meal plan

8th – 12th November 2019

Belgium is home to some of the most important battle sites of the First World

War. Our tour visits those sites, and the cemeteries of those who lost their lives to save our country.

Belgium Battlefields

£1375per person

From

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Dates

Highlights

£989per person

From

• 4* Hotel based in Exeter• Coach fitted with lift for easy access• Excursions to Ilfracombe, Tavistock and Exeter• Half board meal plan• Wheelchair accessible rooms available• 10 minutes from Exeter Cathedral

9th – 13th September 20198th – 11th May 202031st July – 3rd August 2020

Explore the rugged Devonshire countryside from a base in Exeter city

centre. A fantastic sightseeing holiday for those who prefer a more gentle pace or have light mobility restrictions.

Devon & the South West

£959per person

From


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European Holidays

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Included in your holiday...

• 7 night’s accessible accommodation• Half board• Wheelchair accessible airport transfer• Programme of accessible activities• Exciting European destinations• Group Support from the Limitless Travel care team

Nothing feels more like a holiday than relaxing on a beach with your favourite

drink in hand, which is why we are thrilled to announce that we have expanded our European beach destinations to appeal to a range of tastes. You will be met at your arrival airport by an accessible transfer provider who will take you to your resort, where you can enjoy a fabulous holiday full of fun things to do. Need assistance whilst flying? No problem, you can fly with the Limitless care team to ensure you are as relaxed and as comfortable as possible. All of our resorts have been tried and tested by members of the Limitless Travel team, and have been carefully selected for their disabled access, customer service, and location.

ExcursionsIncluded

2 FREE


Highlights

Dates

• 4* Hotel based in Benidorm• Wetroom bathrooms guaranteed• Equipment hire available• Excursion to Alicante and Benidorm’s wheelchair accessible beach• Full board with beer and wine included• Swimming pool with pool hoist access

21st – 28th June 2019 14th – 21st November 2019 1st – 8th April 202023rd – 30th May 202013th – 20th June 202011th – 18th July 2020

Enjoy a fantastic holiday in one of the most popular holiday destinations in the

world. Benidorm’s beautiful sandy beaches and sweeping promenade are the perfect place to relax and unwind.

Benidorm

£1049per person

From

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Dates

Highlights

£1255per person

From

Discover the Greek island of Crete from a fully accessible hotel in the village of

Maleme. Visit precious local sites and enjoy a rich and thriving culture.

Explore Crete

• 3* Hotel based in Maleme• Wetroom bathrooms guaranteed• Mobility equipment available to hire• Excursion to historical Chania• Buffet breakfast and dinner• Great for families• Water sports daily

14th – 21st June 2019


Dates

Highlights

• 4* Hotel based in Modica• Wetroom bathrooms available • Equipment available to hire• Excursions to Mount Etna, Syracuse, and accessible beach • Buffet breakfast and dinner• Family entertainment

1st – 8th June 20191st – 8th June 2020

Relax in true Italian style on a fully accessible, 4-star holiday resort.

There are lots of facilities for you to enjoy, including a daily programme of activities and entertainment!

Escape to Sicily

£1560per person

From

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Highlights

• 3* Hotel based in Los Cristianos• Wetroom bathrooms guaranteed• Mobility equipment available to hire• Excursion to accessible beach• Excursion to local market• Extra excursions available• Buffet breakfast and dinner• Spa treatments available

2nd – 9th August 2019 13th – 20th December 20197th – 14th February 202019th – 26th June 2020

Dates

Tenerife has a wealth of activities to get stuck into – right on your hotel door

step! Try accessible scuba-diving or take an off-road adventure on Mount Tiede.

Best of Tenerife

£1165per person

From

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We’re here for anybody and

everybody


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Expert & Quality Care

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Bespoke care plans available

Limitless Travel are proud to be the only UK holiday provider to take fully qualified

care staff on each and every holiday. We know first-hand the difficulties and anxieties that come with travelling with a disability; from managing luggage to navigating accessible routes through a new city. We want to make sure that, while on holiday with us, you receive the right care for you. When you make a booking with Limitless Travel, we will ask you a series of questions so that we can fully understand your situation, answer any questions you might have about care, and to identify your exact needs and requirements. We have several care options available, which have been designed to ensure that each individual who books with Limitless Travel receives the appropriate pre-holiday support, and the highest quality care while on holiday with us. Please see the next page for more information about our care packages.


Group Support is included in the cost of every Limitless Travel holiday. You will receive the support of the Limitless team in the run up to your holiday to answer any questions that you might have, to help with the arrangement of equipment hire and the organisation of transport from your home to your pick-up point or departure airport.

While on holiday, your group support team will be happy to assist with carrying and loading your luggage onto the coach or at the airport check-in desk, accompanying you through airport check in and on your flight from our group departure airport, making sure your environment is as accessible as possible, fetching items and cutting up food, and providing emergency response care. For a full list of inclusions in our Group Support package, please refer to our care package inclusions table.

In addition to the services offered in our Group Support package, our Personal Care option includes hoisting, assistance showering and bathing, getting dressed, toileting, and feeding. This option is ideal for those who receive care several times a day while at home. For a full list of inclusions in our Personal Care package, please refer to our care package inclusions table.

Group Support

Personal Care

Our Care Packages

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One to one care packages include (but are not limited to) care assistance during

the night according to the above, meet and greet services at your door (Premium only), departure from your preferred airport, and peg feeding. For a full list of inclusions in our Standard One to One care package, please refer to our care package inclusions table. Differences between the Standard, Higher and Premium one to one care packages are listed above.

In addition to the service offered in our Basic Assistance and Extra Care packages, our One to One Care package is an entirely specialised care plan that is design to meet your exact needs and requirements. Our One to One Care package includes a personal consultation in which one of the Limitless Travel staff will go through your daily care routine with you and adapt it to suit your extra needs while on holiday.

We offer three tiers of one to one care support based on the hours of night care required and the level of care required during transfers.

One to One Standard no night care is included in the cost, carer not present during transfers from home to departure airport or pickup point One to One Higher Up to 2 hour of night care per night, carer not present during transfers from home to departure airport or pickup point One to One Premium Night care as and when required, carer can accompany you from your home in an accessible transfer vehicle on the outward and return journeys

One to One Care


Care Type BasicAssistance Extra Care Standard

One to OneHigher

On to OnePremium On to One

Before your holidayTelephone support from the Limitless Travel office team

Assistance booking care equipment, transfer to the pickup point and flights

Care needs assessed via questionnaire

Care needs confirmed via telephone call with qualified carer

Personalised care plan according to your needs and requirements

At the airportBe accompanied from your door to the airport by a qualified carer

Manual wheelchair pushed by a carer

Meet and greet at your preferred airport

Meet and greet at group departure airport

Assistance with luggage handling

Assistance through airport check-in and security

Toileting assistance in the airport prior to board-ing the aircraft (unless special equipment required)

Assistance boarding the aircraft via aircraft aisle wheelchair

Assistance on board the aircraft accessing food/duty free

Assistance disembarking the aircraft via the aircraft aisle wheelchair

Assistance at arrival airport’s boarder control and baggage collection

Assistance to the transfer vehicle

Assistance boarding the transfer vehicle and loading luggage into the hold

On the CoachBe accompanied from your door to the pickup point by a qualified carer

Manual wheelchair pushed by a carer

Clamped securely into place on the coach by a carer

Assistance loading luggage into the coach hold space

Assistance at comfort breaks to access food and drink

Assistance toileting at comfort breaks (unless special equipment required)

Assistance to access belongings on board with you on the coach

Care Package Inclusions

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Care Type BasicAssistance Extra Care Standard

One to OneHigher

On to OnePremium On to One

In Resort (where applicable)Manual wheelchair to be pushed by the carer as required

Assistance disembarking the transfer vehicle and unloading luggage

Assistance taking luggage to traveller’s room & placing case in an accessible area

Assistance unpacking at the traveller’s request

Assistance making the room as accessible for the client as possible

Assistance getting breakfast & evening meals

Assistance with cutting up food

Assistance with feeding

Assistance getting drinks & snacks from the bar

Point of contact between the resort, its facilities, and the traveller when tour manager is unavailable

Assistance communicating extra care/mobility needs to the hotel, mobility equipment provider, hotel care services or care manager if required

Up to 2 hours night care per night

Night care response as and when required

Care assistance with getting out of and into bed (can be hoisted)

Care assistance with showering/bathing/washing/brushing teeth/dressing morning & night

Care assistance with toileting throughout the day while in resort

Care assistance with being hoisted into the pool

Care assistance in the swimming pool on the resort

Excursions and ActivitiesCan be accompanied on excursions outside of main itinerary*

Manual wheelchair to be pushed by the carer

Assistance making the excursion locations accessible eg. Moving tables/chairs out of the way of wheelchairs

Assistance getting food/drinks from restaurants & bars

Assistance with cutting up food

Assistance with feeding

Assistance with embarking/disembarking the excursion vehicle if applicable

Care assistance with toileting throughout the day (unless special equipment required)

Care assistance relating to the requirements of the excursion or activity eg. Assistance using the beach wheelchair

*Must be agreed and signed off by the Care Manager

We recommend talking to a specialist Limitless Travel advisor about your care needs prior to your booking. 29www.limitless.holiday

For travellers who may not need the full extent of support provided in our

personal care or one to one packages, it is possible in most of our destinations to purchase care by the hour. We are happy

to organise by-the-hour care for you, or alternatively you can contact your resort directly. Please see below for information about our care partners and a price guide:

Tenerife Sea & Sun – LeroContact number(+34) 922 750 289Cost per hour£28-36

Blackpool and the Lakes – SafehandsContact Number0333 999 8888Cost per hour£19-25

North Wales Explorer – SafehandsContact Number0333 999 8888Cost per hour£19-25

Barcelona City Break – MICs San JordiContact Number(+34) 93 252 32 00Cost per hour£26-31

Escape to Sicily – Kikki VillageContact Number(+39) 0932 763614Cost per houron request

Belgium Christmas Markets – Drie EikenstraatContact Number+32 (0) 3 821 12 11Cost per houron request

Care By-the-Hour

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Limitless Travel are proud to partner with Driving Miss Daisy. So much more than a

taxi service, Driving Miss Daisy are experts in providing accessible and disabled friendly transportation and companionship. Driving Miss Daisy drivers are all first aid trained, licensed, DBS checked and are ready to make your trip as enjoyable as possible. Need help carrying your luggage to the wheelchair accessible vehicle? No problem.

Fancy a cuppa when you get back home? Miss Daisy has already got the kettle on! If you require specialist accessible transportation from your home to one of our Limitless Travel holiday pick-ups or departure airports, we will be happy to arrange a Driving Miss Daisy journey for you. Get in contact with us today and let us make your dream holiday a reality!

Driving Miss Daisy


At the Airport If you are travelling on our European Beach Tour, you must check in at least 2-3 hours before your flight is scheduled to take off in accordance with your itinerary. If you fail to check in on time, the airline is entitled to refuse you boarding access onto the flight. We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, or to your home, any costs or loss incurred as a result will be your responsibility.

Arrival & Transfers After passing through customs at the airport, you will be met by our transfer providers. They will show you to your taxi and take you to your chosen accommodation. You will be transferred from the airport to your accommodation on arrival and from your accommodation back to the airport on your departure.

Luggage If you are vacating your accommodation after check out and have to wait for your departure from resort, your luggage remains your responsibility during this time. Whilst our representatives may be able to suggest where luggage can be stored, this will be entirely at your own risk. We cannot accept responsibility for any luggage left unattended.

Our Representatives Our representatives include our Tour Managers and Care Team, and are carefully selected to offer you advice and care. You will be given a contact telephone number for our representatives.

Flying with a Disability Please note that most airlines will only allow independent passengers to fly unaccompanied. It is generally the rule that anyone who cannot reach an emergency exit on an aircraft must be accompanied by someone who is able to assist them to an emergency exit. If you require assistance while flying, please talk to one of our specialist advisors to arrange flight support.

Availability in Resort and Accommodation Facilities In some resorts and hotels, certain advertised facilities may not be available or fully operational in the early and late part of the season, due to the number of participating holidaymakers and weather conditions. Also air-conditioning and heating, where mentioned, may be available only at certain times of the day or year at the hotelier’s discretion and at an additional cost. Such situations are regrettably beyond our control.

Breakages and Deposits You will be expected to pay for any damage or breakages caused to your accommodation. This must be paid before you leave the resort. Property management reserve the right to evict you from the accommodation where deliberate damage/breakage has been caused. We will not accept any responsibility for your actions in such cases.

Swimming Pools Most hotels do not employ a lifeguard. Please ensure that children and non-swimmers are supervised at all times and observe the pool rules at your accommodation. If you wish to use the pool hoists, ramps, or any other access equipment, please ensure you do so in a safe and considerate manner. If access equipment is damage, an amount may be payable directly to the hotel to cover the cost of repair. If you wish to dive please check that the water is deep enough and that the property allows diving. You should exercise caution around pool areas since pool surrounds are often slippery when wet and you should not enter the pool after drinking alcohol. Please note that swimming pools may be temporarily withdrawn for maintenance purposes.

Fire Safety Please read carefully all safety information which is available in your hotel or apartment. On arrival, always familiarise yourselves with the nearest fire exits in your room or apartment.

Standards and Safety of Beaches Swimming outside of designated beaches is very dangerous. We recommend that you swim on main beaches and avoid remote rocky coastlines. Familiarise yourself with the Local flag warning systems and seek local advice on which beaches are the safest. Check whether the beach has lifeguards and swim parallel to the shore within your depth. Children should be supervised at all times and there should be no swimming at night. You should also be aware of any “zones” for jet skis and power boats and stay well away. Any access equipment on the beach is used at your own risk, and you should carefully consider your health and mobility before use.

Alcohol Whilst many enjoy indulging during holidays, there are times when alcohol is best avoided. Soft drinks are widely available in resorts, and bottled water is recommended when abroad. Alcohol consumption should be avoided before swimming and during sunbathing, as it causes dehydration. Drunken behaviour in accommodation and on-board aircraft can result in you being asked to leave the accommodation or the aircraft accordingly. We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, or to your home, any costs or loss incurred as a result will be your responsibility.

Travel and Health Advice Before travelling overseas, check out the Foreign and Commonwealth Office website at www.fco.gov.uk/ knowbeforeyougo; it is packed with essential travel advise and tips, and up-to-date country information. Useful health advice and information can be found on the Department of Health’s website at www.dh.gov.uk/travellers. The Department of Health also produce a leaflet entitled “Advice on Health for Travellers”. Please speak to your GP or Practice Nurse if you have any queries regarding your health and

Booking Details

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travel arrangements.

EHIC You should obtain a European Health Insurance Card (EHIC) prior to travel. The EHIC entitles all UK residents to reduced cost (sometimes free) health care, if necessary, whilst travelling in most European countries. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers. Alternatively, customers can call the EHIC Application Line on 0845 606 2030 or pick up an application pack from local Post Offices. It can take up to 21 days for the EHIC to arrive if applied for by post. Please remember that the EHIC is an addition to travel insurance and should not be relied upon instead of travel insurance. Some insurance policies may be deemed invalid without the EHIC and you should check with your insurance provider before travelling.

Carriage of Infants Infants must be over 6 weeks old to travel by air and must be under 2 years old on the date of return to qualify as an infant. Charges for the carriage of infants vary from airline to airline and relevant charges will be advised at the time of booking. Cots and baby food are available in most resorts, but must be paid for locally.

Meals Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Travellers must ensure that they let Limitless Travel know about any dietary requirements prior to departure.

Limitless Travel Ltd – Terms & Conditions

Our agreement with you We are Limitless Travel Ltd (hereafter referred to as Limitless Travel) and Our Agreement with You sets out what you are legally entitled to expect from us and our suppliers (for whom we act as a booking agent) when you purchase travel services through us. Because we sell a variety of travel products, you should make sure you understand the terms and conditions which apply to your particular arrangements in addition to these general terms and conditions.

Your Agreement With Us By finalising your arrangements with us, you are accepting the terms of this Agreement and conditions of any contract made with any supplier(s) that apply to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland instead.

Application of these terms and conditions These terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us, including any terms and conditions in our brochures or on our website which are relevant to your booking and any other terms which we both otherwise agree will be binding on Limitless Travel Ltd and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a ‘late booking’) and we have issued you with our booking confirmation. Our contract with you is also subject to any suppliers’ terms and conditions of which you agree will be deemed incorporated in our contract. You should read these terms and conditions carefully. You should note in particular the content of ‘our liability to you’, which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

Your Booking with Limitless Travel Ltd When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure

that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. A contract will exist as soon as we issue our confirmation invoice. When making a booking with Limitless Travel, it is your responsibility to provide as much information as possible regarding any assistance that you might need throughout the trip. Please note that for bookings involving flights, passengers who cannot make their way to an emergency exit unaccompanied must not travel alone. It is your responsibility to ensure that you have someone to travel with who is capable of assisting you to an emergency exit on an aircraft.

Deposits & Payment You will be required at the time of booking to pay us a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. Payment of a deposit enables Limitless Travel to hold a reservation for you but does not guarantee the total price of the tour. The price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. Limitless Travel will advise you of the date that full payment is required. All prices shown are ‘from prices’ and we reserve the right to alter the prices of any of the holidays shown on our website or in our brochures. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. If the deposit quoted is less than 20% (for example, promotional reductions to 10%), we will require payment of the remaining deposit amount a month after the initial deposit is made. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you. Prices The prices quoted in our brochures, on our website or in our publicity and promotions are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in GBP £ Sterling.

Terms and Conditions


(a) Holiday arrangements We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us on your behalf: • Return transportation costs including luggage allowance as confirmed • Overseas transfers/transportation • Accommodation, meals • The services of a representative, tour guide or an appointed local agent, including a 24-hour emergency contact (except cruises) • All UK departure taxes, fees and passenger charges • Any applicable overseas port charges • Child discounts Our holiday price does not normally include: • Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire • Taxes or compulsory charges introduced by Governments, regulatory bodies or airlines after you have booked • Security charges introduced or increased after you have booked relating to transportation costs • Holiday/cancellation insurance • Flights The price payable by you for your holiday and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

(b) Group bookings and discounts Some bookings or prices are dependent on the number of participants or occupants and if this applies to your holiday arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.

Flight Booking Procedure Please note that most airlines prefer travellers to book their flights directly when booking assistance, therefore this is not a service that Limitless Travel provide. We recommend that travellers organise their own flights and make us aware of these details so that we can organise transfers between the arrival airport and our resorts. When booking flights, travellers should ask for assistance if required, and ensure that they confirm whether they will need electric wheelchair assistance and hold space, hold space for a manual wheelchair, or for any other equipment. They should ask to include extra luggage if required, in relation to the amount of hand luggage their airline offers as standard. Travellers should also note that many airlines have restrictions on the size of wheelchairs that they can accommodate, so it is their responsibility to make their airline aware of this prior to booking. Limitless Travel will advise clients of our recommended flight 3 months prior to the holiday – this will be the flight that our carers will also be travelling on to provide extra assistance. Please note that flight cost, seats, luggage and equipment hold space is all subject to availability at the time travellers book. We check the availability to ensure that there is availability for bookings at the time this 3 months to go email is sent. We advise that travellers book as soon as possible following this email to ensure availability. If travellers require any additional support in booking, or requesting assistance with airline providers, they should contact Limitless as soon as possible. It is imperative that travellers make Limitless Travel aware as soon as they have booked their seats and assistance and advise on their seat number(s). Passport, Visa and Immigration Requirements It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant High Commissions,

embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

Insurance Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey with an external insurance provider.

Travel Advice and Vaccinations British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at http://www.fco.gov.uk/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.

Baggage Baggage allowances and policies differ depending on the tour. If you require specific information about baggage allowances, or require further information, please contact us before you book. All clients’ personal belongings are brought onto tours at the owner’s risk, and Limitless Travel’s liability is limited to taking reasonable care in the handling of such items by its tour staff. In the interests of the health and safety of employees and agents, we ask clients to be thoughtful of the weight of their individual suitcases and it is possible that clients will be refused porterage facilities for suitcases which exceed a standard weight limit.

Care and Care Requirements

Care Packages For all Limitless Travel tours, we offer the option to add a care package which will be tailored to your requirements at the point of booking. We have several care options available, which have been designed to ensure that each individual who books with Limitless Travel receives the appropriate pre-holiday support, and the highest quality care while on holiday with us. We reserve the right to amend the care package assigned following qualification calls by our care managers prior to the tour going ahead. Any changes to your care needs must be advised prior to your tour, and any additional charges required for upgrading care packages will be the booker’s responsibility. Full details on the care packages available can be found here: http://www.limitlesstravel.org/care/http://www.limitlesstravel.org/care/.

Cancellations and Changes

Changes by Us If we make a significant change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. These may include (but are not limited to) the following changes: a change in accommodation to that of a lower official category, a change of UK departure point, a change of supplier, a change in the time of your departure or return by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund.

Cancellation by Us We reserve the right to cancel departures if the number of clients wishing to travel is less than required for the tour to run. We will not normally cancel a holiday after payment of the balance becomes due (60 days before departure). If for any reason it is found necessary to do so, we will offer an equivalent tour at a later date. If this alternative is not

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acceptable, we will refund all monies paid, whereupon all liability on our part shall cease.

Cancellation by You All deposits paid to Limitless Travel are non-refundable, regardless of the breakdown of the deposit paid. To cancel an order, Limitless Travel requires written acknowledgement from the person who has booked the holiday, and no further action will be taken until this is provided. Following this communication, Limitless Travel will assess your reasons for cancellation but we are not required to offer a transfer or refund of the initial deposit paid. If a cancellation request is received closer than 60 days prior to the tour departing, Limitless Travel are not liable to refund any full balance of the tour if all suppliers have been paid and there is little chance of substitute bookings.

Important note - changes beyond our control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to cancellation by a supplier; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. Please ensure that you have given your contact email address to Limitless Travel Ltd and that you regularly check for messages before you leave. Limitless Travel Ltd has no control over changes made by suppliers and accepts no liability for costs which may arise as a result of such changes.

Our Responsibility for Your Arrangements We have taken all reasonable care to make sure that all the services that make up the arrangements made by Limitless Travel are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

Problems During Your Holiday If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) or your Limitless Travel representatives in resort immediately. Should they be unable to resolve the matter, please contact Limitless Travel Ltd in the UK, either via the person with whom you made your arrangements, or through www.limitlesstravel.org. If you fail to contact Limitless Travel Ltd, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away, and this may affect your rights

under this contract.

Unreasonable Behaviour Limitless Travel staff should be able to complete their duties without harassment or disruptive behaviour from clients. Should a client behave in an abusive or disruptive manner, Limitless Travel and its staff reserve the right, after consideration and warning, to terminate the contract with this client. In such circumstances, the client will have no further reimbursement from the company in respect of any lost part of the holiday or additional expenses incurred. Communications and Data

Documentation Limitless Travel Ltd’s general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as hard copy.

Data Protection We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us at any time. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We do not store credit card details, nor do we share financial details with any third parties. We will not pass on personal data save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at Customer Relations, Limitless Travel, iCentrum, Holt St, Aston, Birmingham, B7 4BP. We have notified the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at ico.org.uk.

Brochure and website contents We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

Privacy Policy At Limitless Travel Ltd we understand that how we collect, use, disclose and protect your information is important to you. This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We have appointed a Privacy Officer to ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf. This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.


To make an enquiry or to secure your booking, please call us on

or visit our website

www.limitless.holiday

0800 711 7112

Please note that all images are property of Limitless Travel Ltd. We would like to thank Jamie Swann and Elouise Mullen for taking photos for use in this brochure

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tours & holidays 2019 - limitless travel€¦ · us limitless? 4 0800 711 7112. limitless...

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