totalqualitymanagementshalem-phpapp02
TRANSCRIPT
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Total Quality Management
- Shalem
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Points covered:
What is TQM
History of TQM Total Quality Management (TQM)
TQM Compared to ISO 9001
TQM as a Foundation
Ten Steps to Total Quality Management(TQM)
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Points covered.
Principles of TQM
Processes must be Managed and Improved
Key to Quality
Planning a Change
TQM Process Improvement and ProblemSolving Sequence
Conclusion
Application of TQM in Medical Imaging
Department
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T Q M ??
T
Total
QQuality
MManagement
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T
TotalMade up of whole
(Involving entire organization, supply
chain, life cycle)
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Q
QualityDegree of Excellence a product
or service provided
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M
Managementact, art or manner of planning,
organizing, staffing, directing co-
ordination, reporting & budgeting
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In short..
TQM
is the art of managing
the whole to achieveexcellence
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Why T Q M?
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Evolution of TQM
- During 198082
- Some companies lost remarkable share
Reason:
Attention towards quality was not up to themark, to combat the competition..
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Hence
Need for quality.
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Quality of what???
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Quality of ?
1. Quality of returns to satisfy the
needs of the shareholders
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Quality of ?
2. Quality of products and services to
satisfy some specific needs of theconsumer
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Quality of ?
3. Quality of life
at work and outside work -to satisfy the needs of the people in
the organization.
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What does TQM mean?
Total Quality Management means that theorganization's culture is defined by and
supports the constant attainment of customersatisfaction through an integrated system of
tools, techniques, and training.
This involves the continuous improvementof organizational processes, resulting in
high quality products and services.
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As defined by ISO.
TQM is a management approach for an
organization, centered on quality, based on
the participation of all its members and
aiming at long-term success through
customer satisfaction, and benefits to all
members of the organization and to society."
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In short TQM is
TQM is leading and facilitating all managers
& all contributors - two main objectives:
1) Total client satisfactionthrough quality products
and services; and
2) Continuous improvementstoprocesses,
systems, people, suppliers, partners, products, and
services.
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Steps to TQM?
Pursue New Strategic Thinking
Know your Customers Set True Customer Requirements
Concentrate on Prevention, Not Correction
Reduce Chronic Waste
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Steps to TQM
Pursue a Continuous Improvement Strategy
Use Structured Methodology for ProcessImprovement
Reduce Variation
Use a Balanced Approach Apply to All Functions
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Basic principles or tenets of TQM?
Quality can and must be managed.
Everyone has a customer and is a supplier.
Processes, not people are the problem.
Every employee is responsible for quality.
Problems must be prevented, not just fixed.
Quality must be measured.
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Basic principles
Quality improvements must be continuous.
The quality standard is defect free.
Goals are based on requirements, notnegotiated.
Life cycle costs, not front end costs.
Management must be involved and lead.
Plan and organize for quality improvement.
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Objective of TQM?
Continuous
Improvement
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Total Quality Management
The TQM SystemThe TQM System
Customer
Focus
Process
Improvement
Total
Involvement
Leadership
Education and Training Supportive structureCommunications Reward and recognition
Measurement
Cont inuous
Improvement Objective
Principles
Elements
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Thank U.
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