total retention pre & post hire strategies to keep your top talent
TRANSCRIPT
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Total Retention:
Pre & Post Hire
Strategies to Keep
Your Top Talent
Guest Presenters: Dr. Patrick
Hauenstein & John ReynoldsOMNIview
TalentTakeawayswebinar & podcast series
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AGENDAThe Series
TalentTakeawayswebinar & podcast series
Talent Takeaways Series
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Talent Management Made for Managers
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Retaining
Key Talent –
Pre & Post
Hire
StrategiesTALENT GAME CHANGER
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Turnover is Expensive5
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Recruitment of replacement employees
Training
Ramp-up period for new employees
Lost productivity
Interruption of operations
Customers are impacted
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Retention Impacts Business Results6
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Revenue
Earnings
Customer Satisfaction
Quality
Productivity
Safety
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Poll Question7
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To what extent is retention a key strategic focus for your organization?
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Macro Retention Factors8
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Economy IndustryOrganization
& Job
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Key Retention Solution Components…
Set Realistic Expectations
Select for Job &
Culture Fit
Manager Engagement
Onboarding/
Career
Development
Support
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Post-HirePre-Hire
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Total Retention Solution Process Flow
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Realistic Job Preview
Behavioral Interview
Job/Culture Fit Matching
HIRED
Opt Out)
No No
Onboard
& IDP
Candidate
Retention
Interview
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The Total
Retention
Solution – Pre Hire
Components
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“Day in the Life” – Job Realities Overview
Realistic Job Preview – OPT OUT OPTION
Opt Out?
Yes – No
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• Realistic Positive and Negative “Day in the Life” Scenarios.
• Opt Out Option for Candidate
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Building on the Foundation of
Behavioral Interviewing
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Innovation - “Video Stimulus Interview”
Realistic Job Preview Video Stimulus Interview
Progress
Yes – No
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• Video Vignettes Depicting Critical Challenges and Behavioral Requirements
• Both Intentional and Behavioral Interview
Questions
• Competency Based
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Job and Culture Match Determination
RJPBehavioral Interview
Job/Culture Match
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Job/Culture Requirements
Talent Profile
• Assessments
• Self Report
• Interview Data
OFFER/INVEST
Yes – no
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Job Fit Matching Elements16
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BackgroundPreferences &
Motivations
Competencies & Technical
Skills
Experience Predispositions Mental Abilities
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Culture Elements17
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Behavioral Norms
Valued Traits
Valued Skills
Beliefs Values
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Poll Question18
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To what extent is culture fit systematically evaluated in your selection processes?
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The Total Retention
Solution – Post Hire
Components
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Formalized On-Boarding Process20
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Orientation to systems, processes, people, etc.
Buddy System
90 Day Plan
Check-In points
Manager Involvement
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Informed Individual Development
Planning
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Experience Map
Competency Development
Derailer Awareness
Logical Career Path
Individual Retention Factors
Monitoring/rewarding progress
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Retention Is Built Upon Relationships
and Can Be Controlled by…Managers
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What is a Stay Interview?23
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A periodic, structured 1 on 1 conversation between a manager
and their direct report that identifies and reinforces the factors that
drive retention for that individual employee.
5 structured, strategic questions
Approximately 20 minutes in length
Stay Plan for action items
Manager retention forecasting
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24Stay Interviews ARE Stay Interviews ARE NOT
A structured one-on-one
conversation
Casual discussions
Designed to build trust Only when there is a problem
About the employee About the manager
Open, candid conversations Asking for feedback at a team
meeting
Brief and focused: 20 minutes Random sessions
Conducted by managers
Include a Stay Plan for tracking
and follow-up
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Stay Interview Best Practices25
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X days after start date
Every 6 months
Conducted by direct managers
20 minute sessions
5 questions (ask probing questions - listen & take notes)
1 action item for follow-up is identified – Action Plan
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Maximizing Organizational Impact26
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Trend Analysis and Data Interpretation
Organizational Action Planning
Advanced Analytics/Integration with Other Key Metrics
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Some Final thoughts…
Total Retention Solution requires Pre-Hire and Post-Hire Strategies
Innovation Maximizes Results
ROI is Huge
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$ ROI $• Reduce Turnover
• Increase Retention
• Drive New Vision
Behaviors
• Improve
Productivity
• Improve Customer
Satisfaction
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