total quality mgt

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Post on 28-Nov-2014

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project report on total quality management

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  • 1. Total Quality Management
    PROJECT REPORT ON
    BY-
    SANJAY BHATIA
  • 2. What does TQM mean?
    Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.
  • 3. In TQM,
    • Total Involvement of all levels in the organization
    • 4. Quality Conformance to agreed upon requirements
    • 5. Management Best use of available resources to achieve Total Quality

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