total quality management instructor: hank sobah leadership and strategic planning
TRANSCRIPT
Characteristics of Culture
According to The American Heritage Dictionary, culture is defined as:– “ the totality of socially transmitted behavior patterns,
arts, beliefs, institutions, and all other products of human work and thought characteristic of a community or population”
Culture is definitely something that is mutually shared by all members of the group
Does is change or does it stay the same?
Leadership“A leader is a person you will
follow to a place where you wouldn’t go by yourself.”
Joel Barker, Futurist
Five Leadership Practices Common to Successful Leaders
Taken from:The Leadership Challenge,Kouzes and Posner
Challenging the ProcessSearch for opportunities
Experiment and take risks
• Leadership is an active process
• Leaders are early adopters of innovation
• Leaders learn from their mistakes as well as their successes
Inspiring a Shared VisionEnvision the future
Enlist others• Every social movement begins with a dream, it is the force
that invents the future
• It is the desire to make something happen, to change the way things are, to create something no one has created before
• Leaders breath life into the hopes and dreams of others and enable them to see the exciting possibilities that the future holds
• To enlist people in a vision, a leader must know their followers and speak their language
Enabling Others to ActFoster collaboration
Strengthen others
• Leaders do not achieve success by themselves• Leaders build teams, encourage collaboration, and
empower• The effect of enabling others to act is to make
them feel strong, capable, and committed then their energies will be used to produce extraordinary results
Modeling the WaySet the examplePlan small wins
• Leaders must direct the course of action • A job gives authority, behavior earns you respect• Behavior must be consistent with state beliefs. . .
Walk the talk• Leaders act in ways that are consistent with their
beliefs, they are persistent in pursuit of their visions, and they are always vigilant about the little things that make a big difference
Encouraging the HeartRecognize individual contribution
Celebrate accomplishments
• Celebrate from time to time– the climb to the top is arduous and long, people
become exhausted, frustrated, and disenchanted- they are often tempted to give up
• Genuine acts of caring draw people forward
Characteristics of Superior Leaders
Honesty Competent Forward Looking Inspiring Intelligent Fair Minded Broad Minded Straight Forward
Imaginative Dependable Supportive Courageous Caring Cooperative Mature Ambitious
Managers versus Leaders
Managers– Plan
– Organize
– Direct
– Control
Leaders– Coach
– Facilitate
– Support
– Delegate
Vision “ An image of our desired future” The link to seeing is significant, the more richly detailed
and visual the image is, the more compelling it will be A desired future state for your organization in 3 - 5 - 10
years. Keep it fluid, it will change as you learn more about
yourselves Align it with the entire work force, fragmentation and
polarization will begin to disappear
Mission
Must connect with your overarching reason for existence
The main purpose of your organization; why it exists today
Values
The way in which your organization expects to travel to your desired future state; a behavioral roadmap
Objectives
What your organization will accomplish over the next year; within the existing strategic plan
Actions
The individual steps that you will follow to achieve the stated goals within the plan
Include responsibility party and timeframes This step is quantifiable
Outcomes
The results that your actions are intended to produce
Can be broken down into first, second, and third generation results
Strategic PlanVision:
Mission:
Value:
Objective #1:
Strategy #1: Goal #1:
Actions Responsibility Date
Additional reading on Leadership Covey (Principle-Centered Leadership) Bracey Rosenblum Sanford Trueblood (Managing from the Heart)
John Maxwell (Laws of Leadership) Peter Block (Stewardship) Laurie Beth Jones (Jesus CEO) Belasco & Stayer (Flight of the Buffalo)
John Kotter again (On what Leaders Really Do)
.....and of course any writings from our old friends P. Crosby, E.W.Deming, J. Juran.