total quality management- advance production management
TRANSCRIPT
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TOTAL QUALITY MANAGEMENT
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INTRODUCTION
Competition is getting harder and getting global.
Companies become more responsive and offer better products
TQM increases customer satisfaction by boosting quality.
Motivates workforce and improving the way it operates
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TQM
Comprehensive and structured approach to organizational management
That
Seeks to improve the quality of products and services
Through
Ongoing refinements in response to continuous feedback
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OBJECTIVES
Meeting customer’s requirement
Continuous improvement of quality
Developing the relationship of openness and trust among employees at all levels in organization.
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ELEMENTS OF TQM
Customer focused
Check customer attitudes
Feedback
Do it right the first time
Avoid rework
Avoid mistakes
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ELEMENTS OF TQM
Constantly improve
Gradually do better
Quality is an attitude
Commitment to quality
All workforce and management
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REASONS OF FAILURE
Top management sees no reason for change
Top management not concerned for staff
Top management not committed to TQM
Company loses interest in the programme