TQM: A Quality and Performance Enhancer

MAHGUL KHAN HIBA SHAIKH

MARYAM QAZIBIBI NAZISH

Research Inventy: International Journal of Engineering And Science Vol.4, Issue 8 (August 2014), PP 91-94

• Laxmikumari: Assistant Professor, Ballari Institute of Technology and Management, India.

• Dr Y Vijay Kumar: Principal, Shiridi Sai Engg College Bangalore.

• Dr. V.Venkata Ramana: Professor, Ballari Institute of Technology and Management , India

ABSTRACT

ABSTRACT:

• This paper primarily discusses techniques, called total quality control (TQM) ,the various concepts of TQM and the need and importance of TQM in overall organization enhancement.

• Reveals the benefits of implementation of this technique that show positive impact on the performance of any organization.

• Presents a research problem that was identified.

INTRODUCTION

INTRODUCTION

• Total Quality Management (TQM) is an enhancement technique to the traditional way of doing business.

• It is a proven technique to guarantee the survival of any business in a world class competition.

• TQM is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

• TQM is a participative, systematic approach to planning and implementing a constant organizational improvement process. Its approach is focused on exceeding customer's expectations, by identifying problems and promoting open decision making among workers that are essential for successful implementation of this technique.

• This new style of management helps in achieving the excellence which focuses on several factors such as cycle time reduction, employee involvement, reduction of waste, continuous improvement, and customer satisfaction.

RESEARCH PROBLEM IDENTIFIED

• The problem identified is, an overview of TQM concepts and its impact on small scale industry. As there is no much research work done in this area. the research will definitely help the small scale sector and allow the industry to take the benefits of implementing TQM in their organizations

FINDINGS

•According to this research, the impact of TQM is highly appreciable.•It examined the association of TQM practices & performance.•The authors identified TQM tools & techniques which enhances the organizational performance.•By successful implementation of TQM, there is high involvement of employees & customer satisfaction goals will be achieved.

•It can be understood by this research that TQM is definitely having tremendous impact on any organization’s quality or performance.•In the current market trend, TQM enforcing the firms to compete with innovation.

BENEFITS

HELP TO ELIMINATE DEFECTS As we are going to implement TQM so the POKA YOKE system helps us to identify problems and suggests us to eliminate defects.

STRENGTHEN THE POSITIONEnforces to maintain products quality for customer retention, which in turn help to gain their trust & it will eventually strengthen the position of the company in the market.

INCREASE ADAPTABILITY

adapt something that best fit in the situation.

So, by adapting the CORE COMPETENCY CONCEPT we can gain the large market share.

IMPROVED CUSTOMER FOCUS AND SATISFACTION As the customer is king & the main task of the company is to greet their king, so the TQM helps to increase the focus

towards their customers.

CUSTOMER

OWNER

CONCLUSION

In the light of the Introduction of this research paper ‘TQM enhance the traditional way of doing business’

In Findings, how TQM practices applied on organizational activities & what are their outcomes.

So it is proved that TQM is the only technique which gives 100% guarantee to survive in the world class competition NOT ONLY for large scale industries but for the

small scale industries also.

And In the Benefit part, how TQM is Beneficial for the companies.

THANK YOU