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International Journal of Quality & Reliabili ty ManagementTotal quality management: a new perspective for improving quality and productivity

A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-OlliArticle information:

To cite this document:A. Gunasekaram S.K. Goyal T. MArtikainen P. Yli-Olli, (1998),"Total quality management: a new perspectivefor improving quality and productivity", International Journal of Quality & Reliability Management, Vol. 15 Iss8/9 pp. 947 - 968Permanent link to this document:http://dx.doi.org/10.1108/02656719810199033

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Users who downloaded this artic le also downloaded:

Jamshed H. Khan, (2003),"Impact of total quality management on productivity", The TQM Magazine, Vol. 15Iss 6 pp. 374-380 http://dx.doi.org/10.1108/09544780310502705

Joyce M. Hoffman, Satish Mehra, (1999),"Operationalizing productivity improvement programs through totaquality management", International Journal of Quality & Reliability Management, Vol. 16 Iss 1 pp. 72-8http://dx.doi.org/10.1108/02656719910250890

Marilyn M. Helms, (1996),"Perspectives on quality and productivity for competitive advantage", The TQMMagazine, Vol. 8 Iss 3 pp. 5-10 http://dx.doi.org/10.1108/09544789610118403

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InnateExcellence

  Product-based

Value-basedManufacturing-based

User-based

QUALITY

Source: Garvin (1984)

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Marketing

Design andEngineering

Finance andAccounting

Production

Customer

Research andDevelopment

Purchasing

IndustrialEngineering

Distribution

KeyInformation flow

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Manufacturing Systems(includes marketing, design &

engineering, production, finance,accounting, distribution, etc)

Feedback information flow

Feedback information flow

Input

OutputSupplier Customer

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Senior managementsupport

Good communication

Consultation

Total Quality Management

Continuousimprovements

Critical measurements

Elimination ofwaste and poorperformance

Worker involvement

Key people

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