total quality management
TRANSCRIPT
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WEL COME
Seminar On
TOTAL QUALITY MANAGEMENT
Presented By
Mr.Rohit Ashok Patil
M.Pharm 1ST (Quality Assurance)
SHREE SANTKRUPA COLLEGE OF PHARMACY GHOGAON
SEM – II
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Quick Overview: Objectives. Introduction. Concept. Goal. Management. TQM working. Benefits. Barrier. References.
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To provide high quality drug product to patients or
prescribers.
Process improvement.
Defect prevention.
Helping teams to make better decision.
Continuous improvements to processes systems,
people, suppliers, partners, products and services.
Objectives:
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What IS TQM?
TQM is the art of managing the whole to achieve excellence.
Total
Quality
Management
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Conformance of standard or specification.
Fitness for use.
Meeting customer requirements or expectations.
Quality
Quality management
ICH has defined Quality as “the totality features and characteristics of the product that satisfy consumer needs or intended purpose.”
• Identity• Strength• Safety• Purity
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1. Performance.
2. Features .
3. Reliability.
4. Conformance.
5. Durability.
6. Serviceability.
7. Aesthetics.
8. Perceived quality.
The Eight Dimension Of Quality:
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Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's.
Total Quality is a description of the Culture, attitude and organization of a company..
The concept of TQM (Total Quality Management)-
TQM is a method.
TQM implementation is the establishment of a quality management system.
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“Do the right things right the first time, every
time.”
What’s the goal of TQM?
Concentrate on customer & be customer focused.
Communicate and educate.
Train the work force.
Measure and record.
Involvement of top management.
Introducing team work.
Organize by process not by function.
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TQM is all managers leading and facilitating all contributors in everyone’s two main objectives:
(1) Total client satisfaction through quality products and services.
(2) Continuous improvements to- Processes, Systems, people, Suppliers, Partners, Products and services.
Another way to put it
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How Managing Total Quality
Strategic Commitment
Employee involvement
Material Technology Methods
Quality Improvement
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The building blocks of TQM: Processes. People. Management systems and Performance measurement.
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Quality Laboratory Processes (QLP).
Quality Control (QC).
Quality Assessment (QA) refers to the broader monitoring of other dimensions or characteristics of quality.
Quality Improvement (QI) is aimed at determining the causes or sources of problems identified by QC and QA.
Quality Planning (QP).
Quality Goals.
TQM Working
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Barriers in Successful TQM
1) Lack of understanding of the TQM concept.
2) Absence of visible support from senior and top management.
3) Many layers of existing organization structure.
4) Poor internal communication.
5) Heavy workloads.
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6) Nature of organization.
7) Lack of adequate education and training.
8) Limited resources.
9) Irregularity of the meetings.
10) Delay in implementation of the recommendation of QIT’s.
Continue……
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To be successful implementing TQM, an organization must concentrate on the -
• Ethics.• Integrity.
• Trust.
• Training.
• Teamwork.
• Leadership.
• Communication.
Eight key elements:
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Traditional view:◦ Quality cannot be improved without significant losses in
productivity.
TQM view:◦ Improved quality leads to improved productivity.
Productivity and TQM
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TQM is the management process used to make continuous improvements to all functions.
TQM represents an ongoing, continuous commitment to improvement.
The foundation of total quality is a management philosophy that supports meeting customer requirements through continuous improvement.
Total Quality Managementand Continuous Improvement
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Strengthened competitive position.
Adaptability to changing or emerging market conditions
and to environmental and other government regulations.
Higher productivity.
Enhanced market image.
Elimination of defects and waste.
Reduced costs and better cost management.
Higher profitability.
Improved customer focus and satisfaction.
Total Quality Management Benefits
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Increased customer loyalty and retention.
Increased job security.
Enhanced shareholder and stakeholder value.
Improved and innovative processes.
The benefits of total quality management are
endless, helping your organization get results.
……to be continued.
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oBesterfield, D., et.al. Total Quality Management, Third Edition. Prentice Hall. 2003
oCortada, J. & Woods, J. The Quality Yearbook, 1996 Edition. McGraw Hill. 1996
oBounds, G., et.al. Beyond Total Quality Management. McGraw Hill. 1994
oGeorge, S. & Weimerskirch, A. Total Quality Management, Second Edition. John Wiley & Sons Inc. 1998
oLawler, E., Morhman, S., and Ledford, G. Jr. Employeee Involvement and Total Quality Management. Jossey-Bass Publishers. 1992
References
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THANK YOU