total hotels in jaz hotels & resorts is 37 hotels. total number of rooms 9327 rooms. closing...
TRANSCRIPT
Welcome to Human Resources
of Jaz Hotels, Resorts & Cruises
GM Meeting 08.02.2015
BY Ayman Abo Zied & Moustafa Salama Regional Directors of
Human Resources
Jaz Hotels & Resorts 2014
Total Hotels in Jaz Hotels & Resorts is 37 Hotels.
Total Number of Rooms 9327 Rooms .
Closing No.of Team Members, 2014. 6873 Members .
Staff Ratio Per Room: 0.74 . with YTD Occupancy 53.5 % .
Agenda
Human Resources Achievement 2014 .
Human Resources Challenges .
Human Resources Strategy Year 2015.
Human Resources Achievement 2014
Career Path and Salary Increase .
Development of Team Members Privileges .
Team Members Satisfaction Program, Staff Activities .
Career Path and Salary Increase,2014
2346240
1158
Total Team Members Increase .
Total team Members Adjusted Salary .
Total Team Members Promoted .
34 %3.5 %
17 %
Development of Team Members Privileges
Life Insurance, K 50000 Covered All Cases Of Death .
Medical Cards ( MIDRight ) Covered DH”s .
Adjusted Salary Scale of 23 Positions of Co – Workers .
Competition of the Best Employee Appearance .
Salary Survey Twice Per Year .
Increase the Transportations Allowance of DH”s.
Staff Activities ,2014
Human Resources Challenges 2014 .
Employees Turnover .
Recruiting .
Team Members Behavior and Attitude .
Staff Turnover
Turnover indicator Rate .
From 10 % till 20 % Considered Ideal .
From 20 till 35 % Considered Average .
Higher than 35 % is indicate of real problem .
Employees Turnover 2013 Vs 2014
Per region
Upper Egypt-
Pioneer - Red.
South Sinai
region
Marsa Alam- Red.
Little Venice-
Inc.
HRG- Makadi-
Inc.
North Coast-
Inc.
Total 0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
140.0%
160.0%
180.0%
13.8%
45.2%
60.0% 64.6%
85.2% 85.9%100.3%
65.0%
41.5% 45.8%
64.4% 67.3%
131.0%
77.0%
178.0%
86.4%
2013 2014
Comparison Separation Rate 2013 & 2014
Per Level
Excutive Level & DHs
SUB DH Supervisor Rank &File0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
17.6%
48.0%
69.7%60.6%
23.6%
35.0%
55.6%
79.4%2013 2014
Classification of Employees Turnover Per Service period,2013 VS 2014
Under 3 Months Under 1 Year 1 Year to 5 Years Over 5 Years05
101520253035404550 45%
30%
21%
3.0%
50%
27%
20%
3.0%
2013 2014
Classification of Employees Separation Per Service
Department
Servi
ce
House Keeping
Kitchen
Steward
ing
Recreation
Engineerin
g
Front O
ffice SPA
Pest Contro
l
Garden
Human Resource
Secu
rity
Purchasin
g
Exec.O
ffice IT
Transporta
tion
Training0.0
5.0
10.0
15.0
20.0
25.0 24.0
17.3
14.6
12.2
9.0 8.8
3.72.7 2.7 2.1
0.8 0.5 0.4 0.3 0.1 0.1 0.0
Turnover Per Reasons,2014
4%4%
32.1 %
23%
20%
1.9%1.8% 1%
0.7
34.6%
18.5%17.5%
9.2% 7.2 %5.33.0
1.0 1.8 1.0 0.6 0.2
Better salary.
Better opportunity .
Unsatisfactory performance .
Change Career.
Medical Reason.
Travel abroad .
Education.
Family Reasons .
Dissatisfied With Work Condition.
Military.
Transfer .
Retirement.
Classification of Turnover Result
4%4%
20%
311
57 The Turnover of the HD”s Increase BY 6 % Compared Last Year. The highest turnover in the co-workers level. The Highest Turnover in staff worked less than one year . The major reasons for leaving are . Competitors. Unsatisfactory performance. Change Career.
Opportunities& Solutions
Some of the excellence in the treatment with new comers.
Training for new comers specially induction program.
Hiring Mistakes .
Example of hiring Mistakes , Hiring Someone Just To have Someone , Time Pressure ,bending of the hiring procedures ,…….
Reduce total working of hours .
Adjusted salaries for some positions to be matching with average market .
YTD AVERAGE SERVICE CHARGE SURVEY FROM YEAR, 2008 Till 2014
For 34 HOTELS
Year 2008
Year 2009
Year 2010
Year 2011
Year 2012
Year 2013
Year 2014
190174 175
129115 108 105
Low-income problem facing the all hotel industry, which led to a lot of workers out of the field of tourism. In Addition an increase in the prices of goods ranging to more than 30 % , which became the work in the hotels not attractive than before .
Recruiting
Summer Trainees. Employment Fairs.
Opportunities .
Two Major Challenge of Recruiting Process .
Competitions Income
Review The Privileges Of DH”s and Sub DH”s.
Management Training program for DH”s and Sub DH”s .
We Need To Review Salary Scale For Some Positions .
Best Practice 2014.
Task Force .
Team members Behavior and Attitude
Methods of Improvement
Staff Awareness Of Attitude And Behavior .
Employee Selection .
Staff Uniforms .
Staff Facilities : Housing , Staff Canteen , Area For Smoking .....ETC.
Induction Program for New Comers Departmental Training .
Team members Behavior and Attitude
The key factor to monitor the behavior of the staff , IT IS a Supervision
Breakdown of team members number per level , 6873
Co- Workers, 5131.73.5 %
Supervisor, 1139.22.6 %
Sub DH, 441 6.4 %
EX & DHs,241
3. 5%
We have average 1 Supervisor foreach 4.5 Co –Worker . Can control their Behaviour and Attitude .
Human Resources Strategy Year 2015.
We want our company to be an attractive employer where people do not work for a job – but for a company with values".
Our Objective
Human Resources Strategy Year 2015.
Develop the team members evaluation system .
Develop Recruitment strategy.
Motivate your team members to be eager to learn and perform .
Develop the exit interview system .
With training division provide Languages Training .
Human Resources Strategy Year 2015.
Monitoring the implementation of Human Recourses standards as well as the Staff Facilities.
Through three different sources:
Monthly Internal Audits & Coaching .
Exit Interview System .
Human Resources Training .
Thank you for Your attention