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Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

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Page 1: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

Total Enterprise Access and Mobility (TEAM)VoWLAN Integrated Voice and Data Solution

Making Enterprise Mobility Inside the Four Walls a Reality

Page 2: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 2

Enterprise IT Evolution

Telephony Digital PBX IP PBXProprietary

1980s 1990s

WLAN (for Data)

Networking ProprietaryNetworking

IP Networking

IP PBXSIP

WLANVoicecapable

WLAN

Cellular

2000s

Analog Digital 2G … 2.5G … 2.75G 3G

FMC

VoWLAN

Page 3: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 3

Devices

Networks

Communications & Middleware

Applications & Services

WLAN, WiMAX, PSTN, Cellular, Cable

Device client software, Servers, and Gateways

Telephony, Messaging,Two-way radio, Internet, and Line of business applications

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Evolving Mobility Landscape

Today Future M

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Task-specific “vertical” mobility solutionsUnconnected islands of communicationsNo common security Disparate management systemsMultiple devices required to get the job done

Device and/or network specific user experience and features

Any device across any network

Device consolidation

Common “horizontal” capabilities – voice, video, data across all devices

Common user experience, feature transparency in-building and on the road

Unified security and management approaches

Un

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Page 4: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 4

Total Enterprise Access and Mobility (TEAM) Solution

The Converged Enterprise Communications (CEC) Division portfolio called Total Enterprise Access and Mobility (TEAM)

• The TEAM Portfolio will transform enterprise communications with secure mobile access across a range of devices and networks to: – PBX Telephony– Push-to-Talk– Email, Calendar, Contacts and other Personal Information Management (PIM)– Text Messaging– Internet/Intranet Access– Line of Business Applications

• The TEAM Portfolio will provide comprehensive voice and data communications to meet the needs of virtually every worker in every enterprise– Voice over WLAN (VoWLAN) – Initial Offering – TEAM Express Voice Client – Basic Push-to-Talk interoperability – Radio Link Solution - Extending the solution to interoperate with two way radios– Future Offer-Dual Mode Cellular/WLAN Solutions

Page 5: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 5

Motorola TEAM VoWLAN Solution

What Does It Do• Voice over WLAN

−Toll quality telephony connected to PBX/PSTN

−Push to Talk/Dispatch−Private−Group

• Email/calendar/contact sync• Text messaging• Internet/intranet access• Line of business applications

leveraging Windows Mobile 6.10

Who Uses ItRetail • Store mgs, dept mgrs, associatesHealthcare • Nurses, techniciansManufacturing • Mfg/process engineers, QA, maint.Distribution • Managers, material handlersOffice/Government • In building office workers

What Is It … A Complete Solution

Appliances & Software• Wireless Services Manager (WSM)• Network Services Manager (NSM)• Client Access Licenses (CALs)

Enterprise WLAN Smartphones

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Page 6: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 6

Comprehensive TEAM Portfolio – Starting with VoWLAN

Who Uses it• Mostly in-building task workers

(e.g., retail, distribution, healthcare, manufacturing)

What it is• Voice over WLAN Solution

−Telephony via PBX/PSTN−Push to Talk (PTT)

• Text messaging• Mobile email/calendar/contact• Windows Mobile applications

Who Uses itHourly workers that need PTT

on mobile computers (e.g., Inventory staff needing voice capable scanning devices or mobile computing devices)

What it is• PTT applications running on

mobile computers• Enabling right device for each

job function

Who Uses it• Knowledge worker that is

sometimes off-campus• Managers of task workers

(eg. store mgrs)• Physicians

What it is• Seamless roaming

between WLAN and cellular with full VoWLAN capability (PTT) in building

Initial Offering

Single Mode VoWLAN TEAM ExpressVoice Clients

Dual Mode VoWLAN and Cellular

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Page 7: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 7

Public Networks

Macro Cellular Network / PSTN

TEAM VoWLAN Solution

Internet

Total Enterprise Access and Mobility

Existing PBX and WLAN

WLAN

IP-PBX / TDM PBX

PSTN

Firewall

Single Mode VoWLAN

Collaboration

Line of Business Servers

Email

Customer Premise

Enterprise/IT ServersDHCP, DNS, AAAWireless Services

Manager (Feature Server)

Network Services Manager (Management & Provisioning)

Page 8: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 8

Public Networks

Macro Cellular Network / PSTN

TEAM VoWLAN Solution – Radio Link Solution

Internet

Total Enterprise Access and Mobility

Existing PBX and WLAN

WLAN

IP-PBX / TDM PBX

PSTN

Firewall

Single Mode VoWLAN

Collaboration

Line of Business Servers

Email

Customer Premise

Enterprise/IT ServersDHCP, DNS, AAAWireless Services

Manager (Feature Appliance)

Network Services Manager (Management & Provisioning)

Existing Two-Way Radios

Radio Link Solution

Page 9: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 9

TEAM Express Solution – Basic, Easy-to-Deploy PTT Communications

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release.

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Public Networks

Macro Cellular Network / PSTN

Internet

Total Enterprise Access and Mobility

Existing PBX and WLAN

WLANFirewall

Collaboration

Line of Business Servers

Email

Customer Premise

Enterprise/IT ServersDHCP, DNS, AAA

Existing Two-Way Radios

Radio Link Solution

Page 10: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 10

Public Networks

Macro Cellular Network / PSTN

TEAM Solution Architected to Enable Future Capabilities

Internet

Total Enterprise Access and Mobility

Existing PBX and WLAN

WLAN

IP-PBX / TDM PBX

PSTN

Firewall

Collaboration

Line of Business Servers

Email

Customer Premise

Enterprise/IT ServersDHCP, DNS, AAAWireless Services

Manager (Feature Appliance)

Network Services Manager (Management & Provisioning)

Existing Two-Way Radios

Radio Link Solution

Single Mode VoWLAN

Public Wireless Networks

CellularNetwork

Dual Mode WLAN + Cellular

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Page 11: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 11

Motorola TEAM Solution Components

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Applicances & Software Licenses

Devices

Wireless Services ManagerFeature applianceNetwork Services ManagerManagement & provisioning

Single mode VoWLAN Smartphones(no cellular)

CA50

Client Access LicensesTEAM Client Telephony + PTT

TEAM VoWLAN

TEAM FMC VoWLAN &

Cellular(future)

TEAM Express

Voice Clients

√Single & Dual Mode Mobile Computers (MC55/70/75 WM6.1)

Dual mode cellular/VoWLANSmartphone (Future)

TEAM VoWLAN

Voice Client(future)

TEAM Express Client (software) √

Page 12: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 12

Unique Advantages of The Wireless Services Manager (WSM) Appliance

Enterprise scalability Support for up to 2,000 users per WSM server

Easy integration

Battery life optimization

Interoperability with legacy IP and TDM PBXs

Offloads the majority of the processing required to maintain voice connections to the WSM, preserving battery power

Highly efficient PTTMinimizes the traffic load typically associated with walkie-talkie style voice communications, protecting the WLAN performance and throughput

Full access to PBX features

Provides a means to overcome PBX interface limitations,enabling enterprises to fully leverage and mobilize PBX features

Robust security and management policies

Enables IT to easily and remotely secure and manage voice and data services from a single point of control

Page 13: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 13

Current Communication Gaps

• Two-way radios– Two-way radios for short brief

conversations only and are for internal “party-line”; some associates tune out

– Two-way radios don’t have telephone connectivity – need to go to a phone to take outside calls

• Overhead paging– Distracting to shoppers– Doesn’t assure that intended party has

been reached• Voice only VoWLAN or Cordless Solutions

– Limit communications to voice only– Group calling PTT capabilities limited– PTT set-up not instantaneous

Retail Application

Business/Operations Needs

• Customer Service– Incoming customer phone requests– In-store (on floor) responsiveness

• Maximizing employee productivity– Ability to immediately reach appropriate

staff

Meet Phil

Home Store Plumbing Sales Associate

Motorola’s TEAM Solution

• Maximize floor time– No time needed off the floor to

take/make calls– Answer a customer call from the retail

floor– Mobile access to corporate

communication tools enables workers to manage “desk” tasks on the floor

– Provide customer with contractor information on the spot

• Optimize reachability– Customer – Associate communications

(PBX)– Customer can reach Phil directly with

questions– Associate – Associate communications

(PTT or PBX)– Phil can quickly find hardware

assistance for a customer in the store • Enable new capabilities – inventory look-

up, price check• High Performing devices with industry

leading:– Battery life (Multi-shift)– Voice quality

Page 14: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 14

Current Communication Gaps

• Overhead paging– Disruptive– Public– Doesn’t assure that intended party has

been reached• Stationary phone

– Communication away from the point of activity

– Requires time away from main duties• Voice only VoWLAN or Cordless Solutions

– Voice only– Limited group calling PTT capabilities– PTT set-up not instantaneous– Inability to integrate call flow with

operations processes

Healthcare Application

Business/Operations Needs

• Productivity• Balance – urgency, privacy, assurance• Patient Care – Faster recovery/improved

outcomes

Meet Samantha

RN in hospital maternity ward

Motorola’s TEAM Solution

• Less time spent playing phone tag and going back to the station to make/return calls

– Samantha can make/receive calls while making rounds

– Contact the doctor when its “time”– Respond to an urgent patient request

• Higher voice quality shortens call time; reduces risk of misunderstanding

• Concurrent access to voice & data applications enables users to gather/validate critical information on the spot

– Verify drug contraindications while calling a prescription in to the pharmacy

• Sealed rugged device that can be wiped clean

• High Performing devices with industry leading:

– Battery life (Multi-shift: 8-10 hours talk time; 170-200 hours standby)

– Voice quality

Page 15: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 15

Current Communication Gaps

• Overhead paging– Disruptive – Public– Doesn’t assure intended party has been

reached• Two-way radio

– Cannot reach or be reached by people on phones

• Stationary phone– Operations requires users to be

frequently away from desk, therefore out of touch

• Voice only VoWLAN or Cordless Solutions– Voice only; 2nd device for data– Limited group calling PTT capabilities– PTT set-up not instantaneous

Manufacturing Application

Business/Operations Needs

• Improving productivity and quality• Rapid response to line down or line at risk

situations• Collaboration to improve operational

processes• Constant mobility for engineers,

technicians, supervisors… on campus

Meet Chuck

Manufacturing Engineer, Industrial Goods

Manufacturer

Motorola’s TEAM Solution

• Reach the right people, wherever they are immediately

– Chuck can be alerted immediately of an issue in another part of the plant

– He can call for further assistance on the spot

• Reach the right people immediatelyPTT Group call to support team

• Maximize floor time– Chuck can make/receive calls while

managing activity on the floor• Access key data and applications (even

during a voice call)– Scorecard metrics reported real-time

• Rugged, sealed devices for challenging environments

• Multi-shift battery life• High voice quality in a noisy, harsh

environment reduces risk of misunderstanding

Page 16: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 16

Current Communication Gaps

• Stationary phone– User tied to desk– Requires time away from main duties

• Voice only VoWLAN or Cordless Solutions– Voice only

• Cellular– In-building coverage

General Office Application

Business/Operations Needs

• Maximizing employee productivity• Responsiveness

Meet Steve

Product Manager

Motorola’s TEAM Solution

• Maximize productivity• Make and receive calls away from your

desk (even without a cell phone or cell phone coverage)

• Bring the Smartphone experience to WLAN– Email– Contacts– Calendar

• Text messaging• Access to the corporate intranet and

applications

Page 17: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 17

Other Vertical Applications

Improve productivity and responsivenessNo delays in communicating order changes or answering inquiries

Increase revenueAvoid lost orders due to lack of timely call back; transfer to next department immediately

Respond to guest needs fasterReach housekeeping, catering, maintenance and anywhere on site

Facilitate collaboration and flexible room assignment / staffingReach administrators and teachers even when they work in multiple rooms

Facilitate collaboration without compromising compliance and securityAllow brokers to roam and collaborate while still routing customer calls via PBX

HOSPITALITY

EDUCATION

FINANCIAL SERVICES

WHOLESALE

DISTRIBUTION

Page 18: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 18

Push to Talk (PTT)/ Dispatch• Private call – one to one call within enterprise users• Group call – group communication within a talkgroup• Multiple Talkgroups – up to 255 groups• Call Alert – ability to leave an alert for user to respond

quickly with a Private call• Quick call set up – Call set up time between button

push and talk permit tone typically less than 1s• System and Spectral efficiency – solution does not

require a dedicated connection for each dispatch call

Application Flexibility - Windows Mobile 6• Database/line of business applications• Text Messaging

Multi-Vendor Interoperability

Most Robust VoWLAN Offering Available

Telephony • Make and receive phone calls• Call Forwarding• Call Waiting / Multiple call appearances• Call Hold/Resume• Call Transfer (blind and attended)• Caller ID (number, name, blocking)• Abbreviated dialing• Three way calling / Meet-me conference• Voice Mail Indicator• E911• Over dial • Ad hoc conferencing (Avaya only initially)

Email / PIM (Personal Information Management)• Email, calendar, contacts, tasks access via Messaging or

Microsoft Active Sync

Intranet/Internet Access

Text Messaging

Page 19: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 19

TEAM EWP1000/2000 VoWLAN Smartphones

SPECIFICATIONS

Bands/Modes: WLAN Tri – Band 802.11a/b/g

Weight: 145g (EWP1000) / 152g (EWP2000)

Dimensions: 120 x 52 x 17.2 mm (EWP 1000) 120.5 x 54 x 18.7 mm (EWP 2000)

Talk Time 7-9 hours (Standard/ExCap battery)

Standby Time: 140-170 hours (Std/Excap battery)

Display: 2”, 320 x 240 265K TMR color display

OS: Microsoft® Windows Mobile® 6.1

Browser: HTML/WAP 2.0 compliant Audio: High audio speaker,

receiver, microphone PTT 2.5mm headset jack,

dedicated quick connect PTT button

Connectivity: USB 2.0

Bluetooth Class II, v 1.2

Memory: 128MB RAM / 256 MB ROM

Micro-SD removable (up to 2GB)

SOFTWARE and APPLICATIONS• Enterprise over the air push e-mail and push-based

sync of calendar, contacts, tasks Microsoft ActiveSync

• Voice recognition

• Integrated document editing

• Text messaging

• Security - 2 Factor Authentication, VPN Client built in

• Remote device management – device info., provisioning, kiosking

• Motorola API services framework

DESCRIPTIONVoWLAN enterprise multi-services Smartphone supporting instant communications, mobile office applications and enterprise telephony services

Page 20: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 20

RLS System Overview

TEAM SolutionTalk Group 1 Talk Group 1

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

Talk Group 2

RLS

Talk Group 2

Two-Way Radio System

• TEAM smartphone donor devices and two-way radio donor devices are connected to TEAM RLS. Each talk group requires a dedicated donor pair.

• When a TEAM user in Talk Group 1 initiates a PTT group call, the Talk Group 1 donor smartphone notifies the RLS. • The RLS passes the initiation to the two-way radio donor associated with Talk Group 1, which in turn notifies the two-way

radios in Talk Group 1 of an incoming PTT talk group call. This process works the same way going in both directions.

Page 21: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 21

Push to Talk (PTT)/ Dispatch• Private call – one to one call within enterprise users• Group call – group communication within a talkgroup• Multiple Talkgroups – up to 255 groups• Call Alert – ability to leave an alert for user to respond

quickly with a Private call• Quick call set up – Call set up time between button

push and talk permit tone typically less than 1s• System and Spectral efficiency – solution does not

require a dedicated connection for each dispatch call

Application Flexibility - Windows Mobile 6• Database/line of business applications• Text Messaging

Multi-Vendor Interoperability

Most Robust VoWLAN Offering Available

Telephony • Make and receive phone calls• Call Forwarding• Call Waiting / Multiple call appearances• Call Hold/Resume• Call Transfer (blind and attended)• Caller ID (number, name, blocking)• Abbreviated dialing• Three way calling / Meet-me conference• Voice Mail Indicator• E911• Over dial • Ad hoc conferencing (Avaya only initially)

Email / PIM (Personal Information Management)• Email, calendar, contacts, tasks access via Messaging or

Microsoft Active Sync

Intranet/Internet Access

Text Messaging

Page 22: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007

Thank You…

Page 23: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007

Back-UpBack-Up

Page 24: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 24

Voice-Enabling Our Portfolio

Voice CapableSupports voice, but client

must be added

MC35GSM

MC3090 Brick

MC9090 WMMC50 MC70 WT4000

VC5090

MC9097

Cellular Voice OnlyNo VoWLAN

Voice ReadyWorks out of the box with

Motorola voice client

CA50 EWP1000

EWP2000

Moto Q Family

Page 25: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 25

Relative Focus of EMb Voice Offerings

Scanning

Telephony/ PBX integration

Push-To-Talk (PTT)

Email/PIM

Application Support

Low High

• 1D laser scanner• Dedicated scan button• Scanning ergonomics

• Range of scanning options• Ergonomics compromise

• Toll quality• Many PBXs• PBX feature support• Phone keypad• Fast number lookup

• Server based• Private and group call• 255 Call groups• Low bandwidth and high

scalability with unicast• Left-side PTT button

• PTT via 3rd party tools

• Ergonomics compromise

• Custom integration to specific PBXs

• Large 3.5” 320x240 256k color display• Touch screen• 5-way Nav & 2 soft keys• Windows Mobile Pocket PC

• 2.0” 320x240 256k color display• Windows Mobile® 6.1Smartphone• 5-way Nav & 2 soft keys• Numeric keypad

• 96x64 monochrome display• Web-based applications (SDK for

rapid web application integration)• 2-way Nav & 2 soft keys• No alpha or numeric key

• Windows Mobile® Active Sync

• PBX support via softphone clients; separate UI

• Peer to peer• 32 call groups• Limited scalability

with multi-cast

• Toll quality• Many PBXs• PBX feature support• Phone keypad• Fast number lookup

Page 26: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 26

TEAM VoWLAN Business Smartphone

• Full shift battery• WLAN triband - 802.11a/b/g• Highly Readable 320 x 240

color display• Large Memory footprint:

128MB RAM / 256 MB ROM • Designed for dispatch – High

Audio Speaker, dedicated PTT button

• MSFT Windows Mobile 6• Durable: ESD, Flammability

test, Humidity MIL810F (507.4, I, ten 24 hr cycles), Temp: -20 to 60C working; -55 to 85c

• Water Intrusion Test (sealing)• Drop MIL 516.5, I, MIL 516.5,

IV, 4ft drop, 14x• IPx2 Sealing• DUST (MIL810F 510.4, III -

140 mesh silica 5hr)• Vibration – (MIL810F 514.5 1

hr per axis 15-2000 Hz)

Speaker/VR Lanyard attach point

Volume

PTT

Holster latches

Ear piece

Programmable button

Headset jack

Mini USB

Battery contacts

Page 27: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 27

VoWLAN Smartphones: EWP1000

Page 28: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 28

VoWLAN Smartphones: EWP2000

Page 29: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 29

TEAM VoWLAN Business SmartPhone

Email / Calendar / PIM

Line-of-Business Applications

Push-to-Talk& Group Dispatch

Telephony PBX Client

Internet / Intranet Browser

Text Messaging

Eliminate On-site “Bat Belt” Multi-device Juggle

6 Fundamental Communication Services on a Portable Device

Page 30: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 30

Mini USB Data Cable

Standard (1480mAh) Battery

Extra Capacity (1750mAh) Battery

Ear bud + PTTHeadset

TEAM VoWLAN EWP Accessories

Multi-Unit Desktop Charger

Single Unit Desktop Charger

Page 31: Total Enterprise Access and Mobility (TEAM) VoWLAN Integrated Voice and Data Solution Making Enterprise Mobility Inside the Four Walls a Reality

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2008 31

TEAM Wireless Services Manager (WSM 1.7)

SPECIFICATIONS

Capacity: Up to 2000 subscribers Hardware: 1U Chassis; no Rails

1 RS-232 serial port (DE-9)2 USB ports2 Ethernet ports (RJ-45) (port 2 not used)Requires external USB DVD-ROM forinstalls and upgrades (not supplied)

Software: Motorola Wireless Services Manager (WSM) R1.7 application

QoS: Utilizes Diffserv code point (DSCP) and802.1Q/p

Security: IP signaling TLS authentication utilizingX.509 certificate challenge and RC4encryption, IPSec

KEY CAPABILITIESPBX Interoperability

• Protocol connectors in the WSM allow a single common handset interface while the WSM interoperates with a variety of PBXs – avoids need to write a custom connection between each PBX type and handset type

• SIP Proxy – Interface to IP PBX on behalf of handsets

• SIP Registrar – Stores handset registrations and supports authentication and authorization of handsets

Performance Optimization

• Link between handset and WSM optimizes protocol for registration, authentication, and synchronization of each handset to improve battery life and mobility on WLAN

Network Access Control

• Network security profile is managed between handset and system to extend security beyond the AP, an enhancement on top of the existing security techniques (WPA2, 802.1X, etc). Protects network via single entry point into network.

Call Detail Reporting

• Reports on both PTT and telephone calls

DESCRIPTIONPrimary feature appliance for the TEAM VoWLAN solution providing SIP Proxy services, Push-To-Talk, and other features to optimize battery life, security, and interoperability

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TEAM Wireless Services Manager (WSM 1.0)

SPECIFICATIONS

Capacity: Up to 4500 subscribers

Hardware: Motorola recommended Sun Sunfire N210 server

Software: Solaris 9 Version 09/05 as operating system, and Motorola WSM application

QoS: Utilizes Diffserv code point (DSCP) and 802.1Q/p

Security: IP signaling TLS authentication utilizing X.509 certificate challenge and RC4 encryption, IPSec

KEY CAPABILITIESPBX Interoperability

• Protocol connectors in the WSM allow a single common handset interface while the WSM interoperates with a variety of PBXs – avoids need to write a custom connection between each PBX type and handset type

• SIP Proxy – Interface to IP PBX on behalf of handsets

• SIP Registrar – Stores handset registrations and supports authentication and authorization of handsets

Performance Optimization

• Link between handset and WSM optimizes protocol for registration, authentication, and synchronization of each handset to improve battery life and mobility on WLAN

Network Access Control

• Network security profile is managed between handset and system to extend security beyond the AP, an enhancement on top of the existing security techniques (WPA2, 802.1X, etc). Protects network via single entry point into network.

Call Detail Reporting

• Reports on both PTT and telephone calls

DESCRIPTIONPrimary feature server for TEAM solution providing SIP Proxy services, Push-To-Talk, and other features to optimize battery life, security, and interoperability

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TEAM Wireless Services Manager (WSM) cont.

KEY CAPABILITIES CONTINUEDManageability

• Subscriber Access Configuration Server - Database which stores the complete set of subscriber data and ability to turn features on and off

Scalability

• Link management from handset to the system does not need to be individually managed by PBX vendor or any other 3rd party

• Reuse of single TLS connection between handset and WSM; makes network more efficient.

• Intelligence to decide the best route for bearer traffic between endpoints while maintaining control of the session (pseudo - P2P)

Reliability - Redundancy

• Four-nines reliability today, with architecture that can be extended in the future to include redundant configuration or fit into clustered PBX architectures.

Push-to-Talk

• One-to-one operation

• Group Call with up to 255 talk groups

• Low latency; call setup in under 1 second

• Excellent user experience via tightly managed QoS and floor control

• Network efficient via Low-bit rate vocoder

• Centralized user provisioning

• Scales easily to serve large number of users

• PTT Caller ID included in Call History

• Unicast-based technology for efficient use of bandwidth

– Only the devices that need to talk receive a signal

– Avoids bandwidth consumption of multi-cast in which each devices is sent the same packet, which can consume available bandwidth with a small number of users

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TEAM Network Services Manager (NSM)Provisioning and Management

SPECIFICATIONS

Minimum Hardware: 2.8GHz Pentium 4, 60GByte Hard Drive, 1 GBytes RAM, 10/100 Base T Network Card, DVD-ROM Drive, SVGA or better video Card

Software: Microsoft Windows 2003 Server w/SP1 as operating system, Microsoft IE 5, Motorola NSM application

Optional Software: Microsoft XP Server with SP2 as alternative operating system

Fault Reporting: Standards based SNMP for network element monitoring and reporting

KEY FEATURES, FUNCTIONALITYFault Manager

• Monitors the WSM, Push to Talk, and HLR applications; as well as the WSM Platform / OS

• Offers an integrated view of the WSM OS, the hardware and the applications

• Provides email alert in case of major fault

• Basic monitoring of other customer equipment

Configuration Manager

• License activation, software patch updates

• Foreground and background download of configuration data

Performance Manager

• Retrieval, processing and display of real-time and historical stats

Provisioning Manager

• GUI-based provisioning of subscribers into the WSM

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TEAM Solution

RLS System Overview – step (1)

RLS

Two-Way Radio System

RLS provides PTT talk-group communication between the TEAM solution and an existing two-way radio solution.

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TEAM Solution

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

RLS System Overview – step (2)

RLS

Two-Way Radio System

The PTT talk- group interoperability is accomplished by using "donor" phones on both the TEAM side and two-way radio side. Each talk-group requires a dedicated donor pair.

The donor devices become part of the RLS and are hardwired to the RLS.

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TEAM SolutionTalk Group 1 Talk Group 1

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

RLS System Overview – step (3)

Talk Group 2

RLS

Talk Group 2

Two-Way Radio System

The donor devices act like a transceiver, with the field devices communicating with the donor

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TEAM SolutionTalk Group 1 Talk Group 1

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

RLS System Overview – step (4)

Talk Group 2

RLS

Talk Group 2

Two-Way Radio System

When a TEAM user in talk group 1 initiates a PTT group call, the talk group 1 donor phone keys and notifies the RLS.  The RLS passes the initiation to the associated talk group 1 two-way radio donor, which in turn notifies the two-way radios in talk group 1 of an incoming PTT talk group call. This process works the same going in both directions.

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TEAM SolutionTalk Group 1 Talk Group 1

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

RLS System Overview – step (5)

Talk Group 2

RLS

Talk Group 2

Two-Way Radio System

The RLS and donor phones must be placed in a strong RF coverage area of both the TEAM solution and the two-way radio solution to provide the audio link between the systems.

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RLS System Overview – step (6)

TEAM SolutionTalk Group 1 Talk Group 1

Two-way DonorTalk Group 1

Two-way DonorTalk Group 2

EWP DonorTalk Group 1

EWP DonorTalk Group 2

Talk Group 2

RLS

Talk Group 2

Two-Way Radio System

One RLS will support up to 4 talk-groups.  Additional RLS boxes may be added to support additional talk-groups.

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Public Networks

Macro Cellular Network / PSTN

Flexible End-to-End TEAM Solution – Integrates With Existing IT Infrastructure

Internet

Total Enterprise Access and Mobility

Existing PBX and WLAN

WLAN

IP-PBX / TDM PBX

PSTN

Firewall

Single Mode VoWLAN

Collaboration

Line of Business Servers

Email

Customer Premise

Enterprise/IT ServersDHCP, DNS, AAAWireless Services

Manager (Feature Server)

Network Services Manager (Management & Provisioning)

Radio Link SolutionPublic Wireless

Networks

CellularNetwork

Single Mode VoWLAN

CVC

CVC

Roadmap information is not a commitment or an obligation to deliver any product, product feature or software functionality and Motorola reserves the right to alter the content and timing of any product, product feature or software release and prices thereon.

Existing Two-Way Radios

Dual Mode WLAN + Cellular

CVC