total dispatching solution software engineering welcome to polar suite reservations auto-dispatch...
TRANSCRIPT
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Total Dispatching Solution
software engineeringWelcome to Polar Suite
www.polarix.com
Reservations
Auto-Dispatch
Automatic Vehicle Location
Wireless Communication
Web Services
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CAD: Computer Aided Dispatch
• 1-RESERVATIONS: Increase number of reservations by automating call-taking procedure.
• 2-RIDES: Increase number of rides by automating the dispatching procedure.
• 3-PRODUCTIVITY: Increase overall productivity by automating reporting, communication and management procedures.
• 4-BENEFITS: Increase profits and benefits: better working force.
• 5-SATISFACTION: Increase service quality and customer satisfaction.
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Market’s Reality
• Must of the available Dispatching Solutions work with one type of ride, limiting the companies grow into new services.
• Software provided by Hardware Manufacturers are normally limited to devices produced by those companies.
• Software customization is costly and hard to get.
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Polarix Dispatching Solution• Protection: We care about
every single detail of your back-office system.
• Freedom: Hardware Independence (open protocol architecture).
• Excellence: Customizations included by using modular software architecture.
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Polar Suite• Flexibility: Modular architecture
allows for complete system customization within a highly reasonable budget.
• Versatility: Multiple services in one system and one interface (shuttle, black cars, taxi, fixed routes, delivery, etc).
• Scalability: From a simple single-user system to a fully enterprise solution with modern web services and wireless communication.
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Polar Dispatch Flexibility
• Different Reservation Page Designs
• Multiple freely docking Windows
• Multiple settings by service type and system user
• Communication Server with configurable protocols.
• Built-In Crystal-Report Viewer and Quick-SQL-Report Editor.
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Polar Dispatch Versatility• Multiple services in one interface
• Combined rides (door-to-door pickups + shuttle)
• Linked transfers and routing hubs (fixed route optimization)
• Flexible routes (wide area pickup around fixed stops)
• On-demand and Time Orders, charters, will-call pickups, recurrent reservation and rides
• Service Type Editor (create your own type of services with different dispatching and pricing models, vehicle types and drivers)
Airport Shuttle
Limo Pickup
Taxi Trips
Para-Transit
Delivery Services
Weddings
Proms
Group Events
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Polar Suite Scalability
The system grows with your business:
• Add new services
• Manage multiple sub-companies
• Use different in-vehicle devices at once
• Diverse choice for Reservation Entry (kiosk, internet, call-center)
• Powerful SQL Database with replication
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Polar Suite Total Solution8 years experience in Dispatching Software,
Automatic Vehicle Location and Digital Mapping = Polar Suite:
• Integrated Solution in a Mission Control Center for all your management needs
• Built-in state of the art tracking and alarm response mechanism
• Built-in powerful report viewer for Crystal Report and Quick-Report Editor
• Built-In highly customizable invoicing and payroll sub-systems with exporting features
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Reservations• 100% customizable reservation screen
• Multiple Services with automatic intelligent screen layouts
• Recurrent reservations: one order automatically generates recurrent trips
• Combined trips in one Order (door-to-door + fixed route)
• Link other trips and any files to a reservation.
• Event Management in one Reservation: Passenger Groups and Multiple Vehicles.
• Overbooking check and response (automatic timing mode, auto-calculated mode or visual mode)
• Intelligent auto-type and data search (automatic open customer profiles by phone, customer number, last name, account, etc
• Two-way instant communication between Call-takers and Dispatchers.
• Will-Call, Auto-Return Trips, Copy Reservations, On-Hold, Charters, On-Demand and Time Orders
• Audit changes, view customer profile, set priority trips, home and work addresses
• Online Credit Card processing and flight info tracking with reservation times update
• Built-In Instant Find-In-Map addresses, vehicles, drivers, reservation stops, get driving directions and route optimization
• List reservations by service, vehicle type, sub-fleets, date and/or status
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Dispatch• Intelligent Auto-Assignment (Vehicle Closest or First-In-
Zone Criteria)
• Intelligent Auto-Grouping for Shared Ride reservations
• Intelligent Auto-Scheduling for Vehicles, Drivers and Reservations
• Automatic Time Dispatch (optional GPS auto-advance rides)
• Visual Dispatch (View in map waiting reservations and vehicle current positions with drag and drop for manual assignment)
• Multiple Sorted Vehicle Lists with different filters (in zone, in stand, arriving soon, status)
• Multiple Sorted Trip Lists with different filters (by zone, location from and to, service type, status)
• Follow-up rides in progress, add and remove passengers, flag trips
• Review, audit and change completed rides
• Recurrent rides with setup reservation groups
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Fleet Management
• Customer Accounts
• Payment Plans
• Vehicle Sub-Fleets
• Service Types
• Drivers Shifts
• Stops and Routes
• Zone Editor
• Device Manager
• Vehicle Maintenance
Built-In Fleet Manager consists of a set of editor windows form where you can change system user settings, rights, vehicle-drivers pre-assignments, route optimizations, create your own service type. Among other editors you will find:
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Automatic Vehicle Location
• Instant Vehicle Finder
• Play Back
• Closest Vehicle
• Alarm Notification
• Remote Control
• Navigation Panel
• Multiple Map Views
Polar Tracker is a built-in component of the system which uses incoming GPS data from the vehicles to assists dispatch through a set of useful tools like:
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Reports and Finances
• Crystal Reports are the industry standard for database reporting
• Built-in Crystal report Viewer which allows classification of reports by categories
• Quick Report Editor allows entering SQL statements that are reproduced as reports
Reporting is the engine behind the invoicing and payroll sub-systems. From the Database, applying the right queries, you’ll be able to obtain any information that you require: paid trips, cash, credit card payments, etc. Invoicing templates can be created for individual (or group) accounts as well as Payroll Templates for individual (or group) drivers.
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Reservation Screen
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Dispatching
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Polar Suite Console
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Map Views and Zone Editor
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Communication Server
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Conclusions• Polar Suite is a Total Dispatching Solution
with AVL, Mapping, GPS, Web Services and Wireless Communication Server.
• Polar Suite allows connecting any type of devices without protocol restrictions.
• Polar Suite’s Modular Architecture permits a highly customizable working environment for reservations and dispatching screens.
• Polar Suite’s is the must versatile Multi-Purpose Dispatching System that grows with your business.