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Toshiba Notebook PCs Explore the versatility of Toshiba Notebooks. Toshiba @ www Product info &Online support tools for Toshiba ASP Service Engineers. Toshiba Laptop Support Featured column for Laptop Diagnosis & Repairs. Tech Tips! Featured column for all Toshiba Engineers, share your Tech Tips! If selected, will be published with Authors details. Technical Newsletter Toshiba Notebook PCs Starting with the world’s first clamshell-type, fully functional laptop PC back in 1985, Toshiba computers have continued making lives easier and better, expanding the limits of what you can do, achieve and enjoy . We’ve since launched an entire line of products to satisfy your every need, bringing exceptional versatility, style and value. Tecra ® built in manageability features, Great performance for multitasking plus the strength to withstand tough business days. Portégé ® A showcase of technology for the ultimate in mobility. Supreme portability and styling plus the benefits of the latest technologies and performance. Light in weight strong in design. Qosmio ® For gamers and digital entertainment enthusiasts looking for a high-performance laptop equipped with the latest technologies for powering premium 3D games, HD movies and more Satellite Pro® Designed to cope with every business situation, each Satellite Pro model provides power, reliability and easy-to-use controls. Satellite ® For consumers who need a feature-rich laptop that is full in function, style and value. Netbook™ is the lightweight companion that shouts style without cramping your style. Ultrabook The ultra- thin, ultra-light, ultra- responsive with long battery life. libretto ® Revolutionary dual-screen ultra-mobile MiniNote PC that offer a full Windows ® experience. Volume I Issue 001 July 2012

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Toshiba Notebook PCs Explore the versatility of Toshiba

Notebooks.

Toshiba @ www Product info &Online support tools

for Toshiba ASP Service Engineers.

Toshiba Laptop

Support Featured column for

Laptop Diagnosis & Repairs.

Tech Tips! Featured column for all Toshiba

Engineers, share your Tech Tips!

If selected, will be published with

Authors details.

Technical Newsletter

Toshiba Notebook PCs

Starting with the world’s first clamshell-type, fully functional laptop PC back in 1985, Toshiba computers have continued making lives easier and better, expanding the limits of what you can do, achieve and enjoy .

We’ve since launched an

entire line of products to

satisfy your every need,

bringing exceptional

versatility, style and value.

Tecra® built in manageability features, Great performance for multitasking plus the strength to withstand tough business days.

Portégé® A showcase of technology for the ultimate in mobility. Supreme portability and styling plus the benefits of the latest technologies and performance. Light in weight strong in design.

Qosmio® For gamers and digital entertainment enthusiasts looking for a high-performance laptop equipped with the latest technologies for powering premium 3D games, HD movies and more Satellite Pro® Designed to cope with every business situation, each Satellite Pro model provides power, reliability and easy-to-use controls. Satellite® For consumers who need a feature-rich laptop that is full in function, style and value.

Netbook™ is the lightweight companion that shouts style without cramping your style.

Ultrabook™ The ultra-thin, ultra-light, ultra-responsive with long battery life.

libretto® Revolutionary

dual-screen ultra-mobile MiniNote PC that offer a full Windows® experience.

Volume I Issue 001 July 2012

Feedback: [email protected]

Toshiba @ www Toshiba India site map http://www.toshiba-india.com/laptop/

Explore latest

Toshiba

Notebook PCs

under Products

Services & Support Offers

Online Warranty Registration,

Warranty Look Up, Details of

Indian and Global Service

centers, BIOS & Drivers.

Two easy Methods to Download BIOS & Drivers

Feedback: [email protected]

http://www.toshiba-india.com/

Welcome to Toshiba Members Section

Toshiba Members section is a dedicated page to Toshiba

partners. It offers DOS BIOS, BIOS for Crisis Recovery, EC/KBC,

Technical Advisories, Model Specific Testing and Diagnosis tools

and Part Thesaurus for finding correct FRU Part Numbers.

After Successful logon, below options will be

available.

Downloading T&D utility.

Feedback: [email protected]

1. Perform a Power Drain Turn off the laptop, unplug all connected accessories, unplug the power adaptor and remove the main battery. Then hold the power button down for 30 seconds. Reconnect the adaptor and turn on notebook PC.

4. Search Technical Knowledgebase Members section contains product

specific Technical bulletins. Refer it for problem resolution.

2. Update latest BIOS A BIOS

update is mandatory before replacing any hardware. Check for New BIOS release and fixes.

6. Update Windows Update

Windows to fix OS issues.

5. Diagnose with Toshiba model specific T&D tools Hardware spares can be

diagnosed individually & correctly through T&D.

7. Microsoft Tools Utilize

Microsoft tools to analyze BSODs and driver faults.

3. Update latest Drivers An

Updated driver always comes with a fix & advancement. Always update driver first for device specif issues.

Feedback: [email protected]

Tech Tips! __________________________________________

Keyboard stops working in Windows after logon. Keyboard suddenly stops working in Windows, but works well during POST and at windows logging.

What is the issue?

If right Shift key is pressed for 8 Seconds, a Filter Keys popup will request user permission to enable it. Choosing “Yes” will turn on the Filter Keys. Once the Filter Keys is turned on, Keyboard stops working in Windows after Logon.

How to fix this?

Method 1 Locate Ease of Access Center at Control panel.

Click on

Method 2

Double Click on the FilterKeys Icon

Un-check Turn on Filter Keys.

After this workaround, normal working of the keyboard will be resumed.