Topic 6 Communication

Reflective Questions to guide this lecture Part 1: Communication

1. What is communication? 2. What constitutes good communication? Does it matter? 3. What is a common mistake in communication? What can cause

communication to break down?

Part 2: Effective Communication (in organisations)

1. How we can minimise communication break down/ poor communication?

2. What constitutes interpersonal communication? 3. Does medium matter in communication? 4. What constitutes organisational communication? More importantly,

how to promote effective communications within an organisation?

Definitions of Communication

What do Stefani Germanotta and Agnes Gonxha Bojaxhiu have in common?

What do employers want?

Look at some job ads in Seek for positions you may look to fill

Various Models of Communication

1) Linear/ Transmission Model of Communication 2) Interactional Model of Communication

3) Transaction Model of Communication

Encode Message

Channel Decode Message

Receiver Sender

Noise

Diagnosing a communication problem

Transaction model explained

Extends the Linear/Transmission model:

Noise: Anything that interferes with the communication process.

Stereotyping

How do you define stereotyping?

How do we form stereotypes?

Minimising communication barriers

what you can do to reduce or minimise these communication barriers:

Use active listening to overcome communication barriers

Active Listening

Interpersonal communication Verbal influences

Interpersonal communication

Written considerations

Interpersonal communication Nonverbal

5 categories based on degrees of intimacy:

When does the medium matter?

Organisational communication Formal Informal

Floor plan

Take Home Lessons 1. Communication is a skill that you can work on to improve. 2. Understanding models of communication will help you troubleshoot or avoid

communication problems.

3. Understanding communication barriers will help you improve your communication skills.

4. Interpersonal communication involves verbal, nonverbal and written interactions. You need to be aware of the impact of both verbal and nonverbal communication.

5. Developing good communication skills will enhance your career advancement. 6. Organisational communication can be formal and informal, and both are

important to understand. Reflection: 1. How does todays lecture fit into our learning of managing organisations and

people? 2. Which aspects of the lecture are likely to be examined in the final exams?