topic 14 - organizational change

8/16/2019 Topic 14 - Organizational Change

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Topic 14:

Organizational Change

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Learning Objectives

After studying this chapter, you should be ableto:

dentify forces for organizational change

!escribe "anaging planned change

dentify individual and organizational sources ofresistance to change

!iscuss strategies to overco"e changeresistance

#$plain several approaches to "anaging achange process

#$plain %ays of creating a culture for change 18-2


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&orces for Change

Nature of

Worforces Co!petition

"echno#ogy

Econo!ics

$orces

for Change

%ocia# "rendPo#itics

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&orce for Change

LO 1

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'anaging (lannedChange

&oa#s of P#anned

Change'

Improving the ability of

the organization to adapt

to changes in its

environment.

hanging the behavior of

individ!als and gro!ps in

the organization.

&oa#s of P#anned

Change'

Improving the ability of

the organization to adapt

to changes in its

environment.

hanging the behavior ofindivid!als and gro!ps in

the organization.

Change

'a)ing things di*erent+

P#anned Change

Activities that areintentional and goaloriented+

Change (gents(ersons %ho act ascatalysts and assu"e theresponsibility for "anaging

change activities+

LO


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-ources of ndividual .esistanceto Change

LO /

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-ources of Organizational .esistanceto Change

LO /

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-ources of ndividual andOrganizational .esistance toChange

LO /

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Overco"ing .esistance to Change

1+ #ducation and co""unication

+ (articipation/+ 0uilding support and co""it"ent

4+ !evelop positive relationships

+ "ple"enting changes fairly

2+ 'anipulation and cooptation

3+ -electing people %ho accept change

+ Coercion

LO 4

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Overco"ing .esistanceto Change


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Approaches to "anaging change:

1+ Le%in5s Three6-tep 'odel 7#$hibit 16/8

+ 9otter5s #ight6-tep (lan for"ple"enting Change 7#$hibit 168

/+ Action .esearch

4+ Organizational !evelop"ent

LO

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'anaging OrganizationalChange


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'anaging OrganizationalChange Le%in Three6-tep

'odel)nfree*ingChange e*orts to overco"ethe pressures of both

individual resistance and groupconfor"ity+

+efree*ing-tabilizing a changeintervention by balancing

driving and restrainingforces+

o-e!ent

A change process that

transfor"s the organizationfro" the status uo to adesired end state+

/ri-ing $orces&orces that direct behavior

a%ay fro" the status uo+

+estraining $orces&orces that hinder"ove"ent fro" thee$isting euilibriu"+

LO

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LO

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'anag ng rgan zat onaChange

Le%in Three6-tep 'odel

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Le%in Three6-tep 'odel

LO

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LO 'anag ng rgan zat onaChange

9 otter #ight6-tep 'odel

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Action .esearchAction Research is a change process based on the syste"atic

collection of data and selection of a change actionbased on %hat the analyzed data indicate+

The process consists of ;ve steps:1+ !iagnosis

+ Analysis

/+ &eedbac)

4+ Action+ #valuation

Action research provides at least t%o speci;c bene;ts:

t is proble" focused+

t reduces resistance to change+

LO

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Organizational Development

is a collection of change "ethods that tryto i"prove organizational e*ectiveness

and e"ployee %ell6being+O! "ethods value hu"an and

organizational gro%th, collaborative andparticipative processes, and a spirit of

inuiry+&ocuses on ho% individuals "a)e sense

of their %or) environ"ent+

LO

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Organizational !evelop"ent

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The underlying values in "ost O! e*ortsare:

.espect for people+

Trust and support+(o%er eualization+

Confrontation+

(articipation+

LO

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Organizational !evelop"ent


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Creating a Culture forChange

-ti"ulating a Culture of nnovation

Innovation, a "ore specialized )ind of change, is ane% idea applied to initiating or i"proving a product,process, or services+

-ources of nnovation:

-tructural variables are the "ost studied potentialsource of innovation+

Organic structures positively in


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LO 2

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Creating a Culture forChange


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"plications for 'anagers

Consider that, as a "anager, you are achange agent in your organization+ Thedecisions you "a)e and your role6"odeling behaviors %ill help shape theorganization5s change culture+

=our "anage"ent policies and practices%ill deter"ine the degree to %hich the

organization learns and adapts tochanging environ"ental factors+

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topic 14 - organizational change

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