topic 1-what is ob
TRANSCRIPT
-
8/18/2019 Topic 1-What is OB
1/19
ORGANIZATIONAL BEHAVIORORGANIZATIONAL BEHAVIORS T E P H E N P. R O B B I N SS T E P H E N P. R O B B I N S
E L E V E N T H E D I T I O NE L E V E N T H E D I T I O N
W W W . P R E N H A L L . C O M / R O B B I N SW W W . P R E N H A L L . C O M / R O B B I N S © 2005 Prentice Ha Inc.A ri!"t# re#er$e%.
P&'erP&int Pre#entati&n () C"arie C&&*
W"at I# Or!ani+ati&naBe"a$i&r
T&,ic -
-
8/18/2019 Topic 1-What is OB
2/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -2
What Managers Do
Mana!eria Acti$itie#
• Ma*e %eci#i&n#
• A&cate re#&rce#• Direct acti$itie# & &t"er#
t& attain !&a#
Mana!eria Acti$itie#
• Ma*e %eci#i&n#
• A&cate re#&rce#
• Direct acti$itie# & &t"er#
t& attain !&a#
Mana!er# 1&r administratorsIndividuals who achieve goals through otherpeople.
-
8/18/2019 Topic 1-What is OB
3/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -3
Where Managers Work
Or!ani+ati&n
A consciously coordinated social unit,composed of two or more people, thatfunctions on a relatively continuous basis to
achieve a common goal or set of goals.
-
8/18/2019 Topic 1-What is OB
4/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -4
Management Funt!ons
Pannin!A process that includes dening goals, establishing strategy,and developing plans to coordinate activities.
Or!ani+in!
Determining what tasks are to be done, who is to do them,how the tasks are to be grouped, who reports to whom, andwhere decisions are to be made.
Lea%in!
A function that includes motivating employees, directing
others, selecting the most eective communication channels,and resolving conicts.
C&ntr&in!
onitoring activities to ensure they are being accomplishedas planned and correcting any signicant deviations.
-
8/18/2019 Topic 1-What is OB
5/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -5
Management "k!##s
Tec"nica #*i# !he ability to apply speciali"ed knowledge or e#pertise.
Han #*i# !he ability to work with, understand, and motivateother people, both individually and in groups.
C&nce,ta S*i# !he mental ability to analy"e and diagnose comple#situations.
-
8/18/2019 Topic 1-What is OB
6/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -6
E$$et!%e Versus "uess$u# Manager!a#
At!%!t!es &Luthans'
-. Tra%iti&na ana!eent
• Deci#i&n a*in!7 ,annin!7 an% c&ntr&in!
2. C&nicati&n
• E8c"an!in! r&tine in&rati&n an% ,r&ce##in!
,a,er'&r*
3. Han re#&rce ana!eent
• M&ti$atin!7 %i#ci,inin!7 ana!in! c&nict7 #tain!7
an% trainin!
4. Net'&r*in!
• S&ciai+in!7 ,&itic*in!7 an% interactin! 'it" &t"er#
-
8/18/2019 Topic 1-What is OB
7/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -9
Enter Organ!(at!ona# Beha%!or
Or!ani+ati&na (e"a$i&r 1OB
A eld of study that investigates the impactthat individuals, groups, and structure have onbehavior within organi"ations, for the purpose
of applying such knowledge toward improvingan organi"ation$s eectiveness.
-
8/18/2019 Topic 1-What is OB
8/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -:
Re)#a!ng Intu!t!on *!th "+stemat! "tu,+
S)#teatic #t%)%ooking at relationships, attempting toattribute causes and eects, and drawingconclusions based on scientic evidence.
&rovides a means to predict behaviors.
Intiti&nA feeling not necessarily supported by research.
-
8/18/2019 Topic 1-What is OB
9/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. -;
-ontr!.ut!ng D!s!)#!nes to the OB F!e#,
P#)c"&&!)The s!ene that seeks to measure/ e0)#a!n/ an, somet!mes hangethe .eha%!or o$ humans an, other an!ma#s1
S&ci&&!)The stu,+ o$ )eo)#e !n re#at!on to the!r $e##o* human .e!ngs1
S&cia P#)c"&&!)An area within psychology that blends concepts frompsychology and sociology and that focuses on the inuence ofpeople on one another.
Ant"r&,&&!)
!he study of societies to learn about human beings and theiractivities.
P&itica Science
!he study of the behavior of individuals and groupswithin a political environment.
-
8/18/2019 Topic 1-What is OB
10/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --0
There Are Fe* A.so#utes !n OB
C&ntin!enc) $aria(e#
'ituational factors( variables that moderate therelationship between two or more othervariables and improve the correlation.
-
8/18/2019 Topic 1-What is OB
11/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. ---
-ha##enges an, O))ortun!t!es $or OB
Re#,&n%in! t&
-
8/18/2019 Topic 1-What is OB
12/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --2
-ha##enges an, O))ortun!t!es $or OB &ont2,'
I,r&$in! =ait) an% Pr&%cti$it)) 2uality management 324
) &rocess reengineering
Re#,&n%in! t& t"e La(&r S"&rta!e
) +hanging work force demographics) 5ewer skilled laborers
) /arly retirements and older workers
I,r&$in! C#t&er Ser$ice
) Increased e#pectation of service 6uality) +ustomerresponsive cultures
-
8/18/2019 Topic 1-What is OB
13/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --3
-ha##enges an, O))ortun!t+ $or OB &ont2,'
Improving &eople 'kills /mpowering &eople
'timulating Innovation and +hange
+oping with 7!emporariness8
*orking in 9etworked -rgani"ations
:elping /mployees ;alance *ork
-
8/18/2019 Topic 1-What is OB
14/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --4
Bas! OB Mo,e#/ "tage I
M&%e
An abstraction of reality.A simplied representation of some realworldphenomenon.
-
8/18/2019 Topic 1-What is OB
15/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --5
The De)en,ent Var!a.#es
x
y
De,en%ent $aria(e
A response that is aected by an independentvariable.
-
8/18/2019 Topic 1-What is OB
16/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --6
The De)en,ent Var!a.#es &ont2,'
Pr&%cti$it)A performance measure thatincludes eectiveness ande=ciency.
Eecti$ene##Achievement of goals.
Eicienc)
!he ratio of eective output to the
input re6uired to achieve it.
-
8/18/2019 Topic 1-What is OB
17/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --9
The De)en,ent Var!a.#es &ont2,'
A(#enteei# !he failure to report towork.Trn&$er
!he voluntary and involuntary permanentwithdrawal from an organi"ation.
Or!ani+ati&na citi+en#"i, (e"a$i&r 1OCB
Discretionary behavior that is not part of anemployee$s formal ob re6uirements, but thatnevertheless promotes the eective functioningof the organi"ation.
-
8/18/2019 Topic 1-What is OB
18/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --:
The De)en,ent Var!a.#es &ont2,'
>&( #ati#acti&n
A general attitude toward one$s ob, thedierence between the amount of rewardworkers receive and the amount they believe
they should receive.
-
8/18/2019 Topic 1-What is OB
19/19
© 2005 Prentice Ha Inc. A ri!"t# re#er$e%. --;
The In,e)en,ent Var!a.#es
In%e,en%entIn%e,en%entVaria(e#Varia(e#
In%i$i%a?Le$eIn%i$i%a?Le$e
Varia(e#Varia(e#
Or!ani+ati&nOr!ani+ati&n
S)#te?Le$eS)#te?Le$e
Varia(e#Varia(e#