top retail companies on social media feb 2014 (us)
DESCRIPTION
McDonalds is the most social retail company in U.S followed by Amazon and Wendy’sTRANSCRIPT
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10 Most Popular
Retailers In USA
February, 2014
A SOCIAL MEDIA ANALYSIS
Image Source: Globalpressclub.com
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Key findings
• McDonalds is the most social retail
company in U.S followed by Amazon and
Wendy’s
• Amazon led other retail competitors in
terms of overall social buzz volume.
• Starbucks has the highest fans on
Facebook and has the highest
engagement.
• McDonald's is the clear leader on Twitter.
It has good number of followers as well as
high on engagement.
• E-bay topped the chart in terms of Twitter
Engagement, while Whole Foods Market
led in terms of Twitter Followers
Image Source: zippycart.com
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Rank Company nameSimplify360
Score
1 McDonalds 90.6
2 Amazon 90.3
3 Wendys 87.6
4 iTunes 87.3
5 Subway 86.1
6 Starbucks 85.5
7 eBay 85.3
8 Walmart 84.6
9 Walgreens 83.0
10 Foot Locker 82.9
10 MOST SOCIAL US RETAILERS
Image credits: topnews.in
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Rank Company NameFaceboo
k ScoreRank Company Name
ScoreRank Company Name
Buzz Score
1 Starbucks 83.2 1 McDonald's 96.8 1 Amazon 98.9
2 IKEA USA 82.6 2 Amazon.com 95.7 2 Itunes 97.8
3 Chick-fil-A 82.5 3 Subway 93.8 3 Starbucks 96.7
4Wendy's 81.8
4Whole Foods
Market 93.4 4 Ebay 95.6
5 Walgreen 80.0 5 Foot Locker 93.1 5 Mcdonalds 94.5
6 Gap 77.9 6 Target 92.7 6 Subway 93.4
7 McDonald's 76.5 7 Burger King 89.1 7 Walmart 92.3
8 Macy's 76 8 Wal-Mart 88.9 8 CVS 91.3
9 Foot Locker 75.5 9 Wendy's 88.4 9 Wendy’s 90.2
10Dick's Sporting
Goods 74.610
Ebay 87.2 10 Staples 89.1
Final index is a function of Facebook score, Twitter score and Buzz Score
PARAMETER WISE BREAKUP OF SCORES
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-0.1
-0.02
0.06
0.14
0.22
0.3
0.38
0.46
-3 1 5 9 13 17 21 25 29 33 37 41
NO. O
F PE
OPL
E EN
GAGE
D
Mill
ions
TOTAL NO. OF FANSMillions
*Bubble size
represent %ge of
fans engaged
Facebook engagement quadrant, February 2014
retail Industry, US, Source: Simplify360
LEADERS
High on
engagement
but low fansHigh number of as well high number of engaged fans
High on
engagement
but low fans
INDUSTRY AVERAGE
INDU
STRY
AVE
RAGE
STARBUCKS HAS HIGH NUMBER OF FANS AS WELL AS HIGH ON ENGAGEMENT
StarBucks, McDonald's and Macy’s are Industry leaders
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36232181
34511292
31406421
30177625
26865384
23198056
22722778
14072407
10887120
7392826
Starbucks
Wal-Mart
Apple Stores / iTunes
McDonald's
Subway
Amazon.com
Target
Macy's
Kohl's
Chick-fil-A
Total no. of fans of the top retail brands,
February 2014
STARBUCKS IS THE MOST FOLLOWED BRAND ON FACEBOOK
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35.5%
16.0%
10.3%
7.8%
6.8%
5.1%
3.9%
1.4%1.3%0.8%0.7%0.7%0.7%
0.7%
8.2%
Amazon.com
Apple Stores / iTunes
Starbucks
ebay
McDonald's
Subway
Wal-Mart
CVS Caremark
Wendy's
Staples
Best Buy
Costco
Target
Walgreen
Others
Share of mentions of brands on social media, February 2014
Amazon has 35% share of mentions
IN TERMS OF SHARE OF MENTIONS, AMAZON IS LEADING
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McDonalds
amazon
SUBWAYWholeFoods
footlockerTargetBurgerKing
Walmart
Wendys
eBay
0
1,00,000
2,00,000
3,00,000
4,00,000
5,00,000
6,00,000
7,00,000
0 500000 1000000 1500000 2000000 2500000 3000000 3500000 4000000
Ment
ions
Followers
Size of the bubble
represents the number of
tweets sent from the official
twitter handle
MCDONALDS HAS THE THIRD HIGHEST MENTIONS WITH THE SECOND HIGHEST FOLLOWERS
High number followers but less
mentions
High number of
mentions and high
followers
Three major groups can be observed among the Retail companies. (1)Those with high mention but less
follower, (2)those having high number of followers but less mentions and (3)those who are low on both the
parameters.
Less number followers and less mentions
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5,98,912
3,48,602
1,53,159
1,15,636
1,02,951
73,271
55,926
55,513
51,038
50,976
ebay
Amazon.com
Apple Stores / iTunes
McDonald's
J.C. Penney
Foot Locker
RadioShack
Wal-Mart
Subway
Target
No. of mentions of Twitter profiles, February 2014
EBAY IS THE MOST MENTIONED BRAND ON TWITTER
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Methodology
Simplify360’s proprietary listening tool is used for collecting the
data and counting the number of mentions for each company.
The parameters considered for Twitter and Facebook were also
gathered through Simplify360. For brands having multiple
Twitter/Facebook profiles their US official account is taken into
consideration.
A total of 91 companies were considered in the analysis.
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Simplify360 – The Leader of Social Business Intelligence
Most admired brand for Social Media Research on Slideshare
Top 10 Product Technology Company by TechSparks 2010
Listed amongst TOP 10 SMM tools by PR2020 and SocialMedia8
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Social Business
Intelligence
www.simplify360.com
Simplify360 is the leading social business intelligence.
Offerings include:
•Social Marketing Suite for agencies
•Social Contact Centre for BPOs
•Social Command Centre for Enterprises
We enable businesses to perform Online Reputation Management, Customer Service,
Community Management, Social Media Research & Brand Auditing; Online Sales Lead
Generation, and Consumer Sentiment Analysis.
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Leaders use Simplify360
Clients
PartnersWorldwide
Brazil and LatAM Saudi Arabia
USA
Worldwide
Singapore & India
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