The Australian National Institute of Management and Commerce (IMC) is an innovativeprivate higher education institute offering both postgraduate and undergraduate degrees.Established in 2001, this institute specialises in Management and Commerce, aiming toprovide students with top quality higher education. IMC's main campus is located inSydney, with over 100 office staff including academic and supporting staff, andapproximately 1,200 students, both international and domestic. Main courses on offerinclude those within the areas of Accounting, Finance and Law.

Case StudyDECEMBER 2020

Institute of Management and Commerce

IMC required a supplier that was ableto provide the right solutions, but alsomaintain open lines ofcommunication, and responsivenesswhen issues arose. This was an issuewith previous suppliers.

“When experiencing issues with ourmultifunction devices, it could takedays before we would receive aresponse. We had this occur severaltimes with the previous supplier, andwe were not satisfied with that.' saysAnning Liu, from IMC.

There would be consistent issueswhen printing on heavyweight stock,and as a result the customer wouldneed regular servicing and parts thatwere constantly being replaced. Thiswas causing unwanted disruptions tothe business while the printers werenot operational.

It was also important for themultifunction devices to be equippedto handle high quality printing, thatwas not only cost-effective, butsustainable as well. IMC needed asupplier that could help theirworkplace become ‘smarter’ withmore efficient processes to help driveup productivity . This would includesolutions that were not only easy touse, but also of the latest technology.

B2B Technologies understood theneeds of the customer and was ableto implement various solutions,including print devices, print softwareand collaboration solutions. From thesigning of the contract to theinstallation of the devices, our serviceteam and dedicated account managerhas been there every step of the wayto ensure our customer was welllooked after.

“The ease of communication andquality of service with B2B has beenvery impressive. We can always gethelp and a response when we need it,”says Anning.

Customer Success

The Challenge The Solution

2

A range of Ricoh products wereimplemented in the office that are top-of the line and are of the latesttechnology. The Ricoh InteractiveWhiteboard was installed and has beenused for video conferencing, andallows their staff and external partnersto connect even when using otherconferencing platforms. Most of thevideo conferencing is done withoverseas organisations.

“We are finding the Ricoh interactivewhiteboard very easy to use. Theeraser feature is a great function. I’mimpressed at how quickly our staffhave picked up how to use the newtechnology. It has definitely helpedimprove our ability to connect with ourpartners,” says Anning.

For printers, the Ricoh IM C4500 andIM C300F devices were installedaround the office for staff use,equipped with a booklet finisheroption for the printing of marketingmaterials, as well as booklets. The fastprinting speed of these models hasbeen extremely beneficial for printingof academic materials like exampapers and lecture materials.

“Papercut software is currently beingused with the printers for the students.It allows us to control paper wastage,and also keeps students accountablefor their print usage. In an effort to bemore sustainable and help preventwasted documents. Not only this, butwe have received positive feedback

from the students who use it ,” saysAnning.

Papercut will also be implemented acrossthe print devices being used in the officeand admin areas. This will allowmonitoring and reporting of what staff areprinting and also help reduce costs whichis a requirement of the finance team.

“Overall, we are excited about a continuedpartnership with B2B technologies withfurther opportunities down the track toimplement software solutions to helpautomate processes around capturing datafrom papers, and looking into smarterways of doing things,” says Anning.

"This is only the start of a long-term partnership between B2B

Technologies and IMC"

Anning Liu, IT & Facility Managerat IMC.

3

How B2BT Helped

The Interactive Whiteboard D7500 is simpleto use and allows users to digitally display,write and share information. This Whiteboardhas a 75-inch screen, ultra 4K HD display.

Working across multiple locations issimplified with real-time sharing, with nosoftware needed. Additionally, it can act as avideo conferencing device with its built-inspeakers and support for optional camera.

The Interactive Whiteboard supports USBand bluetooth, and also has audio input.

The Ricoh IM C4500 is a colour A3multifunction printer.

Equipped with the latest technology, it isable to print, copy and scan, with perks ofinstalling software as you need it, as well asadditional security of documents.

This device is able to print up to 45 pagesper minute, has a 10.1 inch operation paneland supports mobile printing.

Product Overview

To find out more, please visit www.b2btechnologies.com.au orcall us on 1300 213 074

Ricoh IWB D7500

Ricoh IM C4500

4

This Ricoh IWB D7500 (pictured) is shown with optionalstand.