TOP FIVE REASONS TO USE DAMEWARE REMOTE SUPPORTRemote Support Simplified

Dameware® Remote Support is an easy-to-use remote control and systems administration

software that simplifies remote access and troubleshooting of end-user workstations and

servers. Dameware is used by IT pros to access and

troubleshoot remote computers.

Key benefits to your organization:

1. Increase the efficiency of IT administration and desktop support.

2. Accelerate issue resolution to delight end-users with faster support, thus improving customer satisfaction.

3. Improve communication with customers during remote sessions.

4. Integrate remote control technology with IT help desks for faster action on support tickets.

5. Help realize significant cost and time savings, and eliminate the need for in-person support.

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What is Dameware Remote Support?

1. Includes a Dameware Mini Remote Control feature designed to be secure and accelerate issue resolution.

2. Anywhere, anytime remote access and assistance.

3. Remote Active Directory® (AD) management.

4. Simplifies Windows® administration.5. Mobile-enabled remote support.

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Why use Dameware Remote Support?

• Dameware Remote Support includes the award-winning Dameware Mini Remote Control for establishing remote connections to Windows,Linux®, and Mac® OS platforms from a single console.

• Use built-in Dameware MRC viewer to remotely control Windows workstations and servers

• Use built-in VNC Viewer for remote access to Mac and Linux computers

• Remotely connect to sleeping, powered-off, and crashed computers, using Intel® vPro™

with AMT, Wake-on-LAN, and Kernel-based Virtual Machine (KVM) support

• Remote session tools include chat messenger, file transfer, and screenshot capture.

• Enable multi-factor authentication and improve security using smart card authentication and logon.

Fast Remote Control

• Initiate remote connections to PCs and servers wherever they are located.

• For remote connection within the LAN, use Dameware Remote Support, and launch a remote session from the Mini Remote Control console.

• For remote connection outside the firewall, and to support end-users over the internet, use Dameware Remote Support in the centralized mode, and launch a remote session from Mini Remote Control console.

• In centralized mode of deployment, Dameware Remote Support is designed to use a secure internet proxy to communicate with the connection from outside the firewall. No VPN connection is required for remote access.

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Anywhere, Anytime Remote Assistance

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

All Remote Connection Types

• Dameware Remote Support helps you: • Manage AD objects such as Organizational Units

(OU), containers, users, groups, contacts, computers, and shares

• Unlock user accounts, reset passwords, and edit Group Policy from a single console

• Manage extended AD objects, such as photos, employee IDs, and logos

• Retrieve, search, and filter AD objects and attributes using a built-in AD Object browser

• Manage multiple AD domains from a single dashboard

• Using the Dameware exporter application, you can easily export AD properties, system configurations, and software information in an easy-to-use CSV or XML format

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Remote Active Directory® Management

• Using a host of Windows administration tools, Dameware Remote Support allows you to:

• Start, stop, and restart services• Manage disks, shares, and peripherals• View and manage event logs • Edit and modify registries

• Dameware also allows you to access a host of system tools and TCP utilities

• Built-in system tools: Event viewer, disk administrator, Windows diagnostics, license manager, network client administrator, performance monitor, etc.

• TCP utilities: DNS lookup, Ping, Traceroute, FTP, Telnet, etc.

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Simplify Windows Administration

• Wherever you are, you have the power of remote control from your mobile device to remotely address critical issues.

• Dameware Mobile applications for Android and iOS devices help you achieve remote access to desktops, laptops, and servers from anywhere

• Remotely control Windows computers from your iPhone®, iPad®, or Android devices

• Easy-to-use virtual mouse, keyboard, and hot keys simplify remote access via mobile devices

• The mobile functionality of Dameware Remote Support can be accessed by deploying it in the centralized mode, and configuring the Mobile Gateway server on your LAN and mobile app on your mobile device

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Mobile Remote Support

• Dameware Remote Support has native integration with SolarWinds® Web Help Desk®

• Initiate remote sessions with a single click from help desk tickets or from the IT asset inventory to speed up service delivery

• Save remote session metadata, chat logs, screenshots, and other info back to the help desk ticket to capture desktop support session data

© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Integrate with SolarWinds Web Help Desk

Web Help Desk

Dameware

FASTER TICKETRESOLUTION

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© 2017 SolarWinds Worldwide, LLC. All rights reserved.

Customer Reviews

“Dameware works all the time, it allows after-hours support [to be

handled] remotely, and it’s far easier to use than previous

software.

Gary Gallichio

Network Administrator

Reading Is Fundamental

“Dameware is an overall better tool than any other we’ve used.

We are able to support end-users faster and do so

seamlessly.”

Bobby Newman Network Engineer

Samuel R. Noble Foundation

“There are several problems that can only be repaired by logging directly to the users’ PC. Dameware is well worth the price to fix problems in multiple locations.”

Warren BanksonChief Security Officer

Arkansas Department of Corrections

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