top 5 considerations when choosing and managing a technology vendor
TRANSCRIPT
The TOP 5 considerations when choosing and managing
a TECHNOLOGY VENDOR
Technology is the key enabler
Research shows that only 59% of those surveyed use technology for
feedback. Those that use technology rated 4 key
employee engagement domains higher than workers in organisations that do not.
201520101976
Rapid changes in technology today
2
Rate of Change
2007
2015
Technology Selection
Process Criteria Options
Options Decision Contracting
DATA
TRANSACTIONAL
TRANSFORMATIONAL
HISTORICAL DATA KNOW YOUR COLLEAGUES KNOW YOUR EMPLOYEES
TRAINING PERFORMANCE MANAGEMENT
SOCIALRECOGNITION
LEAVE SICKLEAVE
KNOWLEDGE BALCONY VIEW ENGAGEMENT
Technology States
Selection criteria categories
Vendor visibility Functionality Technology Cost Services Vision
Top 5 considerations
User Interface
User centric testing
Free trial / pilot
Involve super users / champions
Top 5 considerations
User Interface
Reporting and Analytics
“So what?”
HR data analytics v sales data
Test software and reports
BI integration
Top 5 considerations
User Interface
Reporting and Analytics
Data SecurityCloud and POPI
Security accreditation
Contractual data protection
Top 5 considerations
User Interface
Reporting and Analytics
Data Security
Ongoing costs
Once off vs annual licence
Named users vs concurrent
Costing Tiers
Support and maintenance fees & increases (caps)
Access to future releases
Top 5 considerations
User Interface
Reporting and Analytics
Data Security
Ongoing costs
Product Roadmap
Product vision
Roadmap input
Data ownership and exit
What we discussed
Take a structured approach when selecting both the technology and the vendor
Process Criteria Options Decision Contracting
1
Top 5 considerations when making a selection2
UI/UX Reporting Data Security
OngoingCosts
ProductRoadmap
JohannesburgCape Town
Laura Greaves Business Development
+27 11 215 [email protected]
Oxford Terrace3 Ninth StreetHoughton Estate2198
www.bsg.co.za // @bsgafrica
Nicholas LongleyChief Operating Officer
+27 21 418 [email protected]
Stonehill Place22 RiebeekStreetCape Town8001
www.bsg.co.za // @bsgafrica
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