top 20 most popular help desk software

Top Help Desk Software

The Top 20

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The Top 20

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Pricing Guide

= $0-30 monthly $0-400 one time fee = $30-80 monthly $400-1000 one time fee = $80+ monthly $1000+ one time fee

$ $$

$$$

Social -Facebook: 20,545 -LinkedIn: 9,516 -Twitter: 57,400 -Google+: 10,792 -Klout Score: 68

Users: 200,000

Customers: 40,000

Vendor Size: 200+ employees Capterra Ra8ng: ★★★★★ Web based Price: $

From Capterra review: “Zendesk improved our response 0mes drama0cally, provides insights into the type of issues and ques0ons our clients ask about, and keeps us accountable to our customers' feedback through integrated client surveys a=er 0ckets are ‘solved.’”

Social -Facebook: 9,905 -LinkedIn: 1,158 -Twitter: 6,105 -Google+:225 -Klout Score: 48

Users: 238,000

Customers: 34,000

Vendor Size: 51-‐200 employees Web based Price: $

Social -Facebook: 5,335 -LinkedIn: 488 -Twitter: 11,500 -Google+: 417 -Klout Score: 49

Users: 45,000

Customers: 160,000

Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based, Mobile Price: $

From Capterra review: “It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inser0ng help ar0cles directly into email responses, to keeping track of individual user interac0ons, UserVoice helps us operate more efficiently.”

Social -Facebook: 2,908 -LinkedIn: 2,076 -Twitter: 2,296 -Google+: 441 -Klout Score: 52

Users: 201,363

Customers: 8,363

Vendor Size: 51-‐200 employees Installed Price: $$$


Users: 87,500

Customers: 20,000

Vendor Size: 51-‐200 employees Capterra Ra8ng: ★★★★ Web based Price: $

From Capterra review: “Quite frankly, this is one of the best bit's of helpdesk so=ware that I've ever come across… and support is quick and helpful. It's customisable and flexible to an amazing degree and we are only scratching the surface with some of the features and new features seem being added all the 0me.”

Vendor Size: 51-‐200 employees Capterra Ra8ng: ★★★ Web based Price: $$

Social -Facebook: 15,670 -LinkedIn: 1,314 -Twitter: 513 -Google+: 243 -Klout Score: 45

Users: 138,000

Customers: 11,860

Vendor Size: 51-‐200 employees Web based Price: $$


Users: 40,000

Customers: 85,000

Vendor Size: 200+ employees Web based Price: $$

Social -Facebook: 1,204 -LinkedIn: 2,533 -Twitter: 805 -Google+: 35 -Klout Score: 45

Users: 120,000

Customers: 15,000



Users: 25,000

Customers: 100,000

Vendor Size: 200+ employees Web based

Social -Facebook: 421,000 -LinkedIn: 1,095,241 -Twitter: 245,000 -Google+: 33,701 -Klout Score: 87

Users: 50,000

Customers: 2,000

Vendor Size: 200+ employees Installed

Social -Facebook: 0 -LinkedIn: 2,845 -Twitter: 3,825 -Google+: 72 -Klout Score: 51

Users: 77,000

Customers: 10,000

Vendor Size: 200+ employees Capterra Ra8ng: ★★★★ Web based, Mobile, Installed Price: $$


Users: 49,000

Customers: 5,000

From Capterra review: “I would highly recommend IT firms looking to improve their internal efficiency and client support look at CW for a PSA tool. The so=ware is stable, support is great, and updates arrive quickly. Access to your data can be gained through any web browser, iphone / droid apps, or through the na0ve .net applica0on.”

Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★ Web based Price: $$$


Users: 80,114

Customers: 1,547

From Capterra review: “The user friendliness of IssueTrak is a major plus for our industry and end-‐users. The system has provided improvement for recording and tracking of our service orders which has been acknowledged company wide during recent cost saving ini0a0ves.”

Vendor Size: 1-‐50 employees Web based, Mobile, Installed Price: $$

Social -Facebook: 591 -LinkedIn: 80 -Twitter: 1,842 -Google+: 61 -Klout Score: 26

Users: 32,000

Customers: 21,000

Vendor Size: 51-‐200 employees Web based Price: $$$


Users: 45,000

Customers: 3,000

Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based, Installed Price: $$$

From Capterra review: “isupport as whole is a great product for a small to medium size business. It has the func0onality of some of the larger products without the huge implenta0on strategy. It has worked great for us and I would recommend for anyone that needs a easy to setup feature rich product.”


Users: 30,000

Customers: 5,000

Social -Facebook: 146 -LinkedIn: 340 -Twitter: 288 -Google+: 20 -Klout Score: 40

Users: 12,000

Customers: 3,500

Vendor Size: 1-‐50 employees Capterra Ra8ng: ★★★★★ Web based Price: $

From Capterra review: “The user interface is very intui0ve and the TeamSupport.com team is very responsive to our needs and sugges0ons. I love the amount of automa0on that you can program into the workflow to increase produc0vity within the organiza0on. I highly recommend this tool.”


Social -Facebook: 0 -LinkedIn: 265 -Twitter: 3,720 -Google+: 254 -Klout Score: 59

Users: 17,000

Customers: 2,500

Vendor Size: 1-‐50 employees Web based Price: $$


Users: 17,000

Customers: 2,500



Users: 5,000

Customers: 600

THE TOP 5 By Total Customers

UserVoice

ClickDesk

ManageEngine

Zendesk

Kayako

160 k

100 k

85 k

40 k

34 k

THE TOP 5 By Total Users

Kayako

Bomgar

Zendesk

SysAid

FrontRange

238 k

201 k

200 k

138 k

120 k

THE TOP 5 By Social Media Followers

RightNow Zendesk UserVoice FreshDesk ConnectWise 245 k 57.4 k 11.5 k 8.17 k 6.39 k

RightNow FreshDesk Zendesk SysAid ManageEngine 421 k 57.1 k 20.5 k 15.7 k 14.9 k

RightNow Zendesk ConnectWise KACE FrontRange

1.1 m 9.52 k 3.35 k 2.85 k 2.53 k

top 20 most popular help desk software

Software

klout score

installedp capterra

time fee

pricing guide

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