top 10 it enterprise trends 2012

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VIRTUAL SALES CONFERENCE

ENTERPRISE IT IN 2012

By Bob Hayward

Chief Technology and

Innovation Officer,

CSC Australia and CSC Asia

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© 2012 CSC Australia Pty Limited Top 10 Technology Trends

The Sky Is Not the LimitHEAD FOR THE CLOUDS

• Expect ‘Everything’ as a Service, with scrutiny over treatment of data, privacy and security.

• Result, increased requirement for transparency – voluntary industry codes, trust marks, standards like CloudTrust Protocol.

• The ‘take it or leave it’ public cloud offerings will have a niche role but not for much of typical enterprise IT portfolio.

• Enterprises start to lean towards invitation only trusted clouds (in-country, community or private clouds).

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A Legacy TransformedREWRITE HISTORY

• Something has to be done about legacy: – Costing a fortune to operate; voraciously consuming scarce energy;

dwindling expertise for obsolete software/languages; and limiting enterprise innovation

• Enterprises in 2012 will seriously consider retiring, replacing or decommissioning legacy assets.

• It is time to automatically ‘rewrite’ history to more contemporary languages (Java, C#, Ruby) and environments (X86, Cloud).

• High cost of inaction!

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Big Data

MORE IS BETTER NOW• Expect big data questions to come from your business

• Large body of research and supporting big data technologies:– MapReduce, Direct Record Access or

Queries, NoSQL Databases, Parallel Relational Databases, Hadoop (MapReduce engines).

• More case studies will emerge in 2012 addressing the gap between the promise and the reality of big data

• Don’t forget: Big data means big backups and big recovery.

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Convergence of IT and OT

CLOSE THE DIVIDE• Business will look to exploit the increasing convergence

between traditional information technology (IT) and operational technology (OT).

• The result, depending on operational stack and industry, will be:• Integration of machines with enterprise systems;• Value-based optimisation; and• Bullet-proof reliability.

• To be successful enterprise IT must address the age-old divide between OT managers (mainly engineers) and their IT counterparts!

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Strategic Leaking

OPEN THE PIPELINE• WikiLeaks disclosures:

• The traditional response: “How can I lock down my organisation’s information and make sure this doesn’t happen to me?”

• The strategic response: “What data and information that we’ve always considered confidential should we be making available online - and how could we leverage the disclosure of that information?”

• Like it or not - companies will have to become more transparent.

• Advantages of the right response will be:• Deeper customer loyalty and trust; • Better publicity;• Better relations with investors.

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Post-PC Era

MOBILITY FOR EVERYONE• Phrases generally associated with the traditional

desktop/laptop: • “Old-fashioned, unintuitive and drain on productivity”

• Employees are already exposed to a new way of interaction (location aware presence, AR, sensors, voice and gesture recognition)

• Embracing change is not without challenges:• E.g. Procurement, vendor management,

employee support, security policies and legal compliance.

• However, the Post-PC era is here and enterprise IT does not want to end up on the wrong side of history.

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The User Is the Universe

WORK ANYWHERE• Increasing mobility allows work to occur anywhere, on

any device and over any network (business, shared or third-party).

• What does this mean for the traditional perimeter?• Forward-thinking

organisations will shift from enterprise-centric approaches to a new user-centric federated identity management approach.

• To do this one must first acknowledge a new perimeter at the edges!

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Rapid Knowledge Capture

KEEP KNOW-HOW• Thousands of baby boomers retiring every year!• Ignoring skill shortages and recruitment challenges, our

baby boomers are leaving with critical knowledge, experience and IP , most of which can’t easily be transferred (tacit in nature).

• Capturing some knowledge will be better than none!

• Expect to see the application of innovative low cost approaches:

• Virtual environments to communicate key business processes

• Human–computer interfaces to allow some retirees to work side-by-side with their younger peers

• Gamification of business processes – making education ‘sticky’

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Taking IT Seriously

GREEN IT IS IN FULL BLOOM• Enterprises in Australia will need to take sustainable IT

seriously with introduction:• Carbon tax;• The Mandatory Energy Performance initiative; and• Rising energy costs (e.g. IT use of energy projected to grow four-fold

between now and 2020).

• Deployment of better tools required for detailed reports on energy, water and waste removal - by BU

• Expect IT investment in emissions reduction through IT, as well as by IT:• Intelligent buildings;• Optimised supply chains;• Fleet management.

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Collaborate Without Borders

FINDING TALENT EVERYWHERE• Global search for talent and insight is on!• Increased emphasis on off-shoring of knowledge work,

the outsourcing of business processes and improved virtual collaboration

• Expect to see organisations (even the ultra conservative ones) move towards crowd-sourcing and the use of social media to:• Converse with the market;• Identify new opportunities;• Develop ideas and content.

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What do you think is on the agenda of enterprise IT in 2012?

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