Tools to Build Rapport

Andcreatemorefrui/ulinterac1ons

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Sowhatis“Rapport”?

Establishingrapportisaconnec1onwithyourenvironment,trustedandfilledwithemo1onalaffinity;Astateofconnec1oninwhichyoucanbemoreauthen1c,crea1veandcollabora1ve.Inabusinesscontext:themorerapport,themorecollabora1on,

andthemoreinnova1on.RememberhowwenaturallydothiswithliHlechildren,usethoseskillsinyoureverydayinterac1ons.

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Processofbuildingrapport:

RapportinNeuroLinguis1cProgramming(NLP)isatechniquetobecomemoreconsciousoftheelementsthatbuildsaconnec1on.Likemirroring,eyecontactandmatchingbreathingrhythm.

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Whatcanwedotocreaterapport?•  Listenbeforeyouspeak;•  Connectbeforetryingtoinfluence;•  Takeamomenttobeauthen1c.

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Processofbuildingrapport:

Meetsomeone,wheretheyareat:•  Thismeansthatyoumirrorthe

samebehaviourtheyareexhibi1ngfirst(seethelistonthenextslide)

•  Pacethem(i.e.copythemforaperiodof1me)

•  Thenswitchtoleadingmannerismsandbehaviourswhichwouldthenmakethemabletobeopentowhatyousuggest.

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Themajorelementsofrapport:•  Mirroring•  Matching

PHYSIOLOGY•  Posture*•  Gesture•  Facialexpression&blinking*•  Breathing

TONALITY•  Voice•  Tone(pitch)•  Tempo(speed)•  Timbre(quality)•  Volume(loudness)

WORDS•  Predicates•  Keywords•  Commonexperiences&

associa1ons•  Contentchunks

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(Keyelementshavebeeniden1fiedwith*)

WithNLPtrainingyoulearntogainrapportwithdifferentkindsofpeople.Youarearmedwithtoolsthatcanenableanyperson

tolikeyoubymasteringcertainNLPrapport-buildingtechniques.Thisdoesn’tmeantheywilllikeyouinstantly,whatitmeansisthatotherpeoplewillseeinyou,somethingtheysee

inthemselves.

Thiscreatesanaturalrapportbuildingenvironment,astateofconnec1oninwhichyoucanbemoreauthen1c,crea1veandcollabora1ve.Ifsomeoneisbeingdisingenuouswhilsttryingtobuildrapport,peopleknow,youcansenseit.Alwaysbeas

authen1candasrealasyoucanbe.

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ThankYou!CuriousaboutBeyondNLP?www.beyondnlp.edu.au

CuriousaboutBeyondNLP?NLPisbasedonthestudyofexcellence–onthemindsets,interpersonalskills,andconsistentbehaviourofexcep1onalpeople.AtBeyondNLPweaimtoshareanexcep1onalnewworldofpossibili1eswithyou.Visitwww.beyondnlp.edu.autofindoutmore.