toolbox for analysis_1.pdf
TRANSCRIPT
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BMGI. All rights reserved. No portion may be copied, rewritten, reproduced, or published.
Understanding VariationFor A Point In Time Over Time
Continuous
Discrete
Measure
HistogramsGraph > HistogramorStat > Basic Statistics > Display and click on
DotplotsGraph > Dotplots
BoxplotsGraph > Boxplot
Time Series PlotsGraph > Time Series Plot
Run ChartsStat > Quality Tools > Run Chart
Control ChartsStat > Control Charts >
Individuals Variables Charts for Individuals
X-bar & RVariables Charts for Subgroups
Time Series PlotsGraph > Time Series Plot
Run ChartsStat > Quality Tools > Run Chart
Control ChartsStat > Control Charts > Attribute Charts
np or p c or u
TablesStat > Tables > Tally
Pareto ChartsStat > Quality Tools > Pareto...
Categ
ory A
Catego
ry D
Catego
ry C
Categ
ory E
Other
s
556 327 103 60 48
50.8 29.9 9.4 5.5 4.4
50.8 80.7 90.1 95.6 100.0
0
500
1000
0
20
40
60
80
100
Defect
CountPercentCum %
Per
cent
Cou
nt
Pareto Chart
Category A 556Category B 48Category C 103Category D 327Category E 60
6005004003002001000
40
30
20
10
0
QueA Hold Time (sec.)
Fre
que
ncy
11/2911/110/49/68/97/126/145/17
4000
3000
2000
1000
0
Date/Time
Que
A C
all V
olum
e
15010050
4000
3000
2000
1000
Observation
Que
A C
all V
olum
e
0.005
0.995
3.000
97.000
110.000
0.000
1.000
7.000
74.000
98.000
Approx P-Value for Oscillation:
Approx P-Value for Trends:
Longest run up or down:
Expected number of runs:
Number of runs up or down:
Approx P-Value for Mixtures:
Approx P-Value for Clustering:
Longest run about median:
Expected number of runs:
Number of runs about median:
Run Chart f or Que A Call Volume
150100500
4000
3000
2000
1000
0
Observation Number
Indi
vidu
al V
alue
Control Chart
1
Mean=2289
UCL=4114
LCL=464.0
50403020100
20
10
0
Sample Number
Per
cent
Def
ectiv
e
Control Chart
NP=11.44
UCL=20.53
LCL=2.345
453525155
0.36
0.26
0.16
0.06
Observation
% R
esol
ved
0.3209
0.6791
3.0000
31.6667
33.0000
0.4949
0.5051
7.0000
23.9583
24.0000
A pprox P -Value for Oscillation:
A pprox P -Value for Trends:
Longest run up or down:
E xpected number of runs:
Number of runs up or down:
Approx P-Value for Mixtures:
Approx P-Value for Clustering:
Longest run about median:
Expected number of runs:
Number of runs about median:
Run Chart f or % Resolv ed
11/1210/89/37/306/255/214/163/122/51/1
0.35
0.25
0.15
0.05
Date/Time
% R
esol
ved
Run Chart
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BMGI. All rights reserved. No portion may be copied, rewritten, reproduced, or published.
Understanding Relationships
Frequency
30272421181512
90
80
70
60
50
40
30
20
10
0
30272421181512
C6 C7
Histogram of C6, C7
Continuous Discrete
Continuous
Discrete
Y
Scatter PlotsGraph > Scatterplot
Matrix PlotsGraph > Matrix Plot
TablesStat > Tables > Tally
Pareto ChartsStat > Quality Tools > Pareto...
Categ
ory A
Catego
ry D
Catego
ry C
Categ
ory E
Other
s
556 327 103 60 48
50.8 29.9 9.4 5.5 4.4
50.8 80.7 90.1 95.6 100.0
0
500
1000
0
20
40
60
80
100
Defect
CountPercentCum %
Per
cent
Cou
nt
Pareto Chart
Category A 556Category B 48Category C 103Category D 327Category E 60
X
HistogramsGraph > Histogram > Simple
click Multiple Graphs
DotplotsGraph > Dotplot
BoxplotsGraph > Boxplot
6005004003002001000
Dotplot
QueA Hold
QueB Hold
HistogramsGraph > Histogram > Simple
click Multiple Graphs
DotplotsGraph > Dotplot
BoxplotsGraph > Boxplot > Multiple Ys
Click on Scale and selecttranspose value and category scales
Frequency
3 02 72 42 11 81 51 2
9 0
8 0
7 0
6 0
5 0
4 0
3 0
2 0
1 0
0
3 02 72 42 11 81 51 2
C 6 C 7
H i s to g r a m o f C 6 , C 7