Tonny RabjergMarmorvej 27 3th2100 Copenhagen ØDK-Denmark

Phone: +45 2099 9984eMail: tonny.rabjerg@Hotmail.com

Type Profile: Myers Briggs ENTJ

LinkedIn ProfileBlog – Sourcing & Leadership

C.V.

June 2016

Career

Tonny Rabjerg

1979 1987

Trainee SAS Airport Services

Supervisor System Support & Development

Course Manager, SAS Intl. Learning Center

Project/Unit Manager Amadeus Global Travel Distribution – US/FR

•SAS Representative•Project Management•Staff Management

•United Nations Edifact Board, Travel & Tourism USA

1994

Director SAS Sales Systems & Support DK/SE

•Management, operation, development & sale SAS Marketing & Sales Systems

•70+ Applications•900+ MSEK contract•1/3 Management Selection•Top Customer & Staff Surveys•Awarded system operation & processes

•Board – IATA Reservation Committee - CH•Board – Tim/Timatic - NL

Director IT / CIO, SAS Trading - SE

•Outsourcing IT, Logistic & Purchase

•Board SAS Trading

2004 2005 2007 2011

Director Reservations, Airport Services & Americas, Star Alliance Services - DE

•Reservation & Airport development•Market Product Development, Americas•Intl. Project Management (9), facilities & processes•Strategy – “Airport of the Future”

VP CRM Systems, Danske Bank

•System management & development•Strategy – “Banking made Personal”•Outsourcing

•Guest Speaker “Analytical CRM”, SAS Institute Berlin & Moscow, Cicero Marketing Oslo

2013

FVP Resource Management & Development Centre India, Danske Bank - IN

•Management of staff augmented sourcing center, 500+ FTE, India•Group IT Graduate Program•External Consultants•Resource Manager

•Strategy – “Sourcing Strategy”•Guest speaker – “The Challenges of Sourcing”•Multiple interviews sourcing and leadership

Managing Director, Danske IT and Support Services India, Pvt. Ltd. -IN

•Establishment of captive center 200+ FTE, India•Management of augmented sourcing center 800+ FTE•150 MEUR contract

•Board – Danske IT & Support Services India, Pvt. Ltd.

VP Research & Development, CodeSealer ApS

•Executive Management•IT Service Management•Project Delivery•Customer Relation•Organizational Development

•Strategy, Sourcing•Guest speaker – “DataExpert NL”

•Board – CodeSealer ApS

20152014

CIO, CodeSealer ApS

•Executive Management •IT & Product Strategies•Sales & Marketing•Office Admin & Management•Organizational Development

•Guest Speaker, “ATV”, “Lego”, “Bank Data”, “DI”,,,•Networks, VL101, Network Danmark CIO’s, DI ITEK, Presidents Institute, CFIR•Board – CodeSealer ApS

Professional Results

Tonny Rabjerg

Management Planning & Provision

Company Establishment

Outsourcing

Staff Surveys

Guest Speaker – Analytical CRM

Guest Speaker - Sourcing

Chosen as one of 1.000 in SAS Management Planning and Provision Process

Establishment of Danske IT & Support Service India, Pvt. Ltd, part of Danske Bank Group IT

Managing Director Danske IT and Support Services India, Pvt. Ltd. part of Danske Bank Group IT, India, 850+ employees

Staff Leadership 91/100, Danske Bank and 2,65/3,0 SAS. Both results amongst the highest results achieved

SAS Institute Premium Business Leadership Seminar, Berlin DESAS Institute Global Forum, Moscow RUFrom CRM to PCM, Personal Customer Management, Cicero Marketing, NO

Bank Data – My Experiences with SourcingLego – My 5 Advices to SourcingIDBA – The Challenges of Sourcing

Guest Speaker - Security

ATV – The future of IT SecurityDataExpert, Holland – IT SecurityDanske Industri / DI,,,,,,,

Master Thesis

Customer Satisfaction

Strategies

System Management & Operation

Incident, Problem & Change Management

Development Process

Cand Merc (Master) Thesis written in relation to my leadership and the results achieved

Customer Survey with a result of 5,0/6.0. Requirement 4,5, the highest result within the organization

CodeSealer Product, Sourcing & Mobile Strategy, IT SecurityDanske Bank Group IT Sourcing Strategy “50/50”CRM Vision and Strategy for Danske Bank, “Banking made Personal”“Airport of the Future” for Star Alliance GmbH

SAS’s Highest Up-time measures, since implementation in 1979

Implementation of Change, Incident & Emergency Management processes in SAS, Danske Bank CRM Systems and CodeSealer (ITiL)

Implementation of Rational Unified Process (RUP), SASCMMI Maturity Level 3 at Danske BankDevelopment Model, CodeSealer

Contract NegotiationPurchase of IT Services worth 900 Mill SEKSourcing contract 150 Mill EUR

IT Sale

Development of Sales & Marketing material, CodeSealerSales presentations and meetings, CodeSealerSale of 44% of system capacity to external customers, SAS

International CooperationImplementation of Airport Terminal projects across borders.Management of International Committees, 21 share holdersParticipation in Boards within UN & IATA

Responsibilities & Career

Tonny Rabjerg

2014 -

2011 - 2014

2005 - 2007

2003 - 2004

1994 - 2002

1990 - 1994

Member Executive Management, CodeSealerMember of Board, CodeSealer

Establishment of company and Board Member, Danske IT and Support Services India, Pvt. Ltd.Management of Development Centre India, Staff Augmentation 850+

Management of International Steering groups, Star Alliance ServicesCross Border Projects on a Global basis

Member of SAS Trading Management Board

Shareholder Tim/Timativ BV., Holland (on behalf of SAS)Board Member TIM/Timatic BV. HollandBoard Member IATA Reservation Committee, GenevaBoard Member IATA Edifact Board – Passengers, Washington

Representative United Nations Edifact Board, Travel & Tourism

1987 - 1990SAS Representative Amadeus Global Travel Distribution Project (700+ MUSD)

2015 –

IT Security

2014 – 2015

IT Security

2013 – 2014

Sourcing

2011 – 2013

Sourcing

2007 – 2011

IT Banking

2005 – 2007

Product Development

CIO – CodeSealer ApS

VP Research & Development – CodeSealer ApS

Managing Director – Danske IT and Support Services India, Pvt. Ltd., IN (A Danske Bank Subsidiary)

First Vice President, Development Centre India (IN) – Danske Bank

Vice President, CRM Systems – Danske Bank

Director Product & Services, Reservation, Airport Services & Americas, Star Alliance GmbH (DE)

1994 – 2004

IT Airline

CIO – SAS Trading (SE)Director Sales Systems & Support - SAS

1979 – 1994

IT Airline

Unit Manager – Amadeus Global Travel Distribution (US/FR)Course Manager – SAS Intl. Learning CenterSupervisor – SAS System Management & Support

Competencies

Tonny Rabjerg

Languages

Boards

Organizational Leadership

Staff Development, Planning and Performance

Swedish / Norwegian – Working LevelEnglish – Working Level, NegotiationGerman – General knowledge

CodeSealer ApSDanske IT and Support Services India, Private LimitedTim/Timatic B.V. HollandIATA Reservation CommitteeIATA Edifact Board – PassengersUN – Edifact Board, Travel, Tourism and LeisureSAS Trading Executive Management Board

Leadership and development of departments in Denmark, Sweden, France, Japan, USA, India and Germany.Negotiation with unions, HK, LFF, Prosa, LH and FinansforbundetManagement of Management TeamsProject Management, China, USA, Germany, France, Japan, India, Denmark, South Korea

Management by objective using defined departmental Business Plans, including visions, objectives, strategies, KPI’s, SWOT and valuesContinuously focus on Staff Surveys and constant improvements via dedicated focus and plan of actions

Budget Creation, management and follow-up of planned budgets

Management Team Participation in Management Teams, on group level, including management of own team across countries

Management

General

Competencies

Tonny Rabjerg

Process Management (TQM, EFQM, CMMI, ITiL)

Outsourcing

System Owner

IT Strategy

Implementation of Development, Incident and Emergency Management Process, CodeSealerProcess owner Danske Banks Sales and Marketing ProcessProject development according to CMMI, Maturity Level 2/3System Maintenance and Operation according to ITIL Foundation version 3Process owner (Solve Problems/Support, Production) and TQM Coach, including implementation of a group support organization across divisions and borders

Negotiation and implementation of outsourced IT functions. Project Manager for outsourcing of purchasing, logistics and financial functions

System owner 70+ applications (24/7), including Sales and Marketing, Customer Portals, Web, Self Service and Distribution (Airline and Banking)

Definition and implementation of IT, Sourcing Strategies and Product Strategies

Expatriation

3 years USA, Miami4 years France, Sophia Antipolis2 years Germany, Frankfurt am Main3 years India, Bangalore

Customer & Supplier Relations

Cooperation with customers and suppliers on an international basis, IT and Airport Construction and Development, and Sourcing

International

Department ManagementManagement of departments within Denmark, Sweden, Germany, Japan, India, France and USA, including 80-100 + travel days per year for more than 20 years

Competencies

Project Management

System Specialist

Project and Test Management for one of Europe’s largest IT projects, Amadeus Global Travel Distribution., China, USA, Germany, France, Japan, India, Denmark, South Korea

Definition, test, implementation and training of IT business solutions within the areas of airline, hotel, car, tour and cruise reservations

Task Force Leader Leadership of SAS Task Force Management including reporting to top management

Training & Help DeskCreation of training material and training of International Sales StaffSupport to SAS’s international sales organization and 2’nd level support in Scandinavia

Project Management & System Development

Development Management of projects using Rational Unified Process, RUP and CMMI Maturity Level 2/3

Problem & Change Management

Definition and implementation of Change and Release Management and emergency Management processes (CMMI – ITiL certified)

Tonny Rabjerg

Communication, Server and Mainframe, EDIfact, operation, system management, development and support

Comprehensive knowledge via 25 years experience as IT manager and system specialist

IT

Career - Detailed

Tonny Rabjerg

2014 - CIO

VP Research & Development

Company: CodeSealer ApS

Responsibilities: Leadership & Product Development

Development of Sales & Marketing material, including product video

Sales related activities (presentations, conferences, fairs, lead management)

Participation in Board

Finance and Administration

Participation in Security councils and bodies

Achievements: Product Enterprise Ready completion

Product Strategy

Implementation of HR Policy, Retirement Plan and HR Processes

Implementation of Development and Incident Management Processes

Sales & Marketing activities

Responsibilities: Managing Director Danske IT & Development Centre India

Group IT Graduate Program

Head of Group IT Sourcing

Vendor & Site Management, ITC Infotech, Bangalore

Contract negotiation

Performance Improvements

Liaison Management

Recruitments

Resource planning and utilization

Management External Contractors

Budget & Leadership Development

Achievements: Establishment and Setup of Danske IT and Support Services India, Private Limited

Contract negotiation, ITC Infotech, 150 MEUR

Recruitment of 400+ employees

Change of model for handling of External Contractors

Implementation of performance improvements in sourcing setup (PAPI, JobMarket, Technical Platform, From Management to Leadership,,)

2011 - 2014 Managing Director Danske IT and Support Services India, Private Limited

First Vice President, Resource Management and Development Centre India

Company: Danske Bank, Group IT

Career - Detailed

Tonny Rabjerg

2007 – 2011 Vice President CRM Systems

Company: Danske Bank, Group IT

Responsibilities: Management of IT development organization, CRM Systems

Definition of Vision, Strategies and Action Plan

Leadership and organizational planning across departments, projects andcountries, 80+ employees

Definition and follow-up on individual Targets and Objectives

Staff planning and development

Outsourcing System Management

Management and participation in project steering groups

Implementation of CMMI and process optimizations

Contract negotiations

Achievements: Development of a new Danske Bank CRM Strategy (implementation ongoing)

Cand Merc (Master) Thesis on my management style and achievements, byDennis Holmbo Knudsen

Staff Survey amongst the highest in the division

Change and Release Management process adopted as group standard

Emergency Management process adopted as organizational standard

Methods for integration of Outsourced System Management (India) adopted asBest Practice

2005 – 2007 Director Product & Services, Reservations, Airport Services & Americas

Company: Star Alliance GmbH, Frankfurt, Germany

Responsibilities: Product and Market Responsible

Management of product development departments in Frankfurt, Chicago,Los Angeles and Miami

Management of Star Connection Centre

Development of products, facilities and process within reservation andairport services

Budget responsibility, products and markets

Organizational development

Definition, tracking and follow-up of Business Plan, Targets, Strategies,KPI, Action Plan, Objectives and staff targets

Staff development and career planning

Contract negotiation

Leadership international customer for a

Achievements: Definition of a common airport business plan for 21 carriers “Airport ofthe Future”

49 Mill EUR result via Star Connection Centre

Customer Satisfaction “best in class”

Career - Detailed

Tonny Rabjerg

2003 – 2004 Director IT & CIO (consultancy)

Company: SAS Trading – IT Services

Responsibilities: Member of Group Management

Strategic, result and budget responsible

Management of IT department, including operation, development,maintenance and support

Contract negotiation, IT services and outsourcing

Project management, outsourcing purchasing, logistics, financial and ITfunctions

Implementation of Process Management

Achievements: Planned outsourcing completed according to target and schedule

Responsibilities: Strategic, result and budget responsible

Organizational development and planning

Definition and implementation of Business Plan, Vision, Business Objectives,Targets, Strategies and action plans

Execution of Quarterly Business Reviews

Management of 80+ persons and management team across borders

Staff development and planning

Contract negotiation, IT purchasing and sale of IT services to internal andexternal customers

Board Member Tim/Timatic BV., Holland

System owner 70+ application

Process owner, Solve Problems, System Production and TQM Coach (EFQM)

Achievements: Highest system stability and up-time since implementation in 1979

Staff survey, result 2,65 out of 3,0, planned target 2,0, one of the highestresults within SAS Denmark

CPQ achieving the highest score within the organization, 5,0 of 6,0, definedtarget 4,5

Implementation of group defined processes for Change and ReleaseManagement and Emergency Management

Implementation of the first web platform for SAS

1994 – 2003 Director IT

Company: SAS – World Sales - Sales Systems & Support

Career - Detailed

Tonny Rabjerg

1987 - 1994 Unit Manager Non Air Providers / Project Manager

Company: Amadeus Global Travel Distribution – Marketing - Global Core Product Planning

Responsibilities: Department Manager

Development of products within the non air area, hotels, car rental, train,ferry, cruise, training and information systems

Test manager with special responsibility for airline implementation at initialimplementation Jan. 1992

Product Planning Emergency Task Force Leader

Project Manager Phase 0, 1 and 3 (Phase 3 was the main delivery of a 500+Man Years project)

Airline representative for SAS, one of the key owners in the project

Achievements: 3 years positioning in Miami and 4 years in Sofia Antipolis France

Assignment of main projects

Definition of EDIfact for airline industry

1987 - 1987 Course Manager

Company: SAS International Learning Center

Responsibilities Development of Computer Based Training System

Creation of training material according to Criterion ReferencedInstruction CRI

Instructor in Sales and Reservation systems

1982 - 1987 Supervisor

Company: SAS – Marketing & Sales – System Management & Support

Responsibilities: Development, maintenance and support of Reservation and Sales Systems

Negotiation Interline Sales Agreements

Development of Reservation procedures

Participation in IATA fora

1979 - 1982 Trainee & Service Agent

Company: SAS Passenger Service

Responsibilities: Passenger Service & Check.in

Basic & Management Training

Tonny Rabjerg

Course: Performance Management & Balanced Manager

Content: Management versus Leadership

Course: Appreciative Enquiry (AI)

Content: Motivation in leadership and focus on result orientation

Course: PAPI – Certification

Content: Certification in PAPI Personality Profile

Course: ITiL – Foundation V3

Content: International standard for system operation and management

Course: CMMI – Introduction to the Capability Maturity Model Integration Version 1.2

Content: CMMI Continuous & Staged Representation Level 1-3 with introduction to level 4-5

Course: Rational Unified Process 5.0 – Rational University

Content: Development model

Course: CRI (Criteria Referenced Instruction and Design)

Content: Course and Documentation Design

Course: Effective Communication with NLP – Dansk Management Forum

Content: NLP’s basic principles and potentials within daily leadership and communication

Course: NLP – Lederpractitioner – NLP Huset Danmark

Content: Use of NLP in relation to leadership and self management

Course: IOL 12 – “Individ og Leder” – Dansk Management Forum

Content:

Individual management education based on 3 models, test and interviews headed by leading

psychologist

Own Resources

Others Resources

Organizational Cultures

Course: Motivation Quality Management – Krauthammer International France

Content:

Team Management

Financials

Product Development, Planning and Control

Course: GFL – Grund Faglig Lederuddannelse – SAS

Content:

“The Managers Role

“The Assertive Manager”

Teambuilding

Staff Development and planning

Project Management

Presentations and conduct of meetings

Environmental rules and regulations

Financial and budget process

Basic & Management Training

Tonny Rabjerg

IT

Networking

14 weeks study trip, headed by Tieoto Enator, to USA, Silicon Valley and Seattle visiting vast

group of IT suppliers and Stanford University

1987Merkonom

Sales

Financials

Adverting and Marketing

1981 Handels og Kontor (Service Agent)

1979 EFG Handel og Kontor – Teori

1978 Folkeskolens Realeksamen

Course: Lederens Personlige Lederskab LPL – SAS

Content: Gestalt therapy

Course: Financial Control – SAS

Content: SAS’s financial principles

Course: Total Quality Management – SAS

Content: TQM coach according to EFQM

Course: Contract Negotiation – Dieu

Content: 2 courses including the legal and psychological principles of contract negotiation

Course: “Lederens personlige gennemslagskraft” – Dansk Management Forum

Content: Employee negotiation and leadership

Course: SKAR – “Skadinavisk Arbejdsret” – SAS

Content: Basic introduction to Scandinavian laws and regulation in a work environment

Course: “Handelsmandskabsuddannelse” – SAS Trading / Kollo

Content:

Effective sale via “Friend with the Customer”

Mechanical Sales

Personal Sales

Marketing and Customer Surveys

References

Quotes

Tonny Rabjerg