Tomorrow’s Digital Agenda:

Disruptive Trends and Technologies

Chairman: Ryan Ghee, Editor

Future Travel Experience

Session Overview

• Look ahead to 2020 and beyond

• What will the digitization of the air transport industry look like in practice?

• Which trends and technologies will play crucial roles in the industry’s

digitization?

• How will a transformed industry bring about operational and customer

experience improvements?

• What are the biggest challenges and what must industry players do now to

prepare for the future?

New and Emerging Technologies

IoT, Analytics and The Cloud

Source: SITA (2017)

The Disruptors• Major tech players and start-ups are

disrupting the status quo – they are

looking at everything from the

passenger perspective

• Airline and airport innovation labs

and accelerators are reshaping the

industry by working with these

disruptors

• The future of the industry will be co-

created by airlines / airports / tech

giants / start-ups / traditional industry

suppliers

Meet the Speakers

David de Santiago, Digital Transformation Lead [EMEA], Amazon Web Services

Greg Jones, MD, Worldwide Hospitality & Travel IndustriesMicrosoft Corporation

Sanjay Brahmawar, General Manager, IBM Watson Internet of Things

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Source: presentation of Ryan Ghee, Future Travel

Experience at the 2017 SITA Air Transport IT Summit,

Brussels.

2017 Air Transport IT Summit