together we ride - mobility management center for santa clara county together we ride

Together We Ride - Mobility Management Center for Santa Clara County

Together We Ride


Mobility Management Center with

Emergency Preparedness Mobility Coordination


Private, non-profit, public benefit corporation

providing social services and community

transportation – over 1 million trips per year


Project Objectives

• Mobility Management Center: coordinate human service transportation for vulnerable populations (i.e., persons with disabilities, older adults, low income individuals, etc.) and other users of community transportation.

• Emergency Operations Plan: for the mobility coordination of vulnerable populations and community transportation users in the event of a disaster and during recovery.


Project Partners• OUTREACH• Caltrans• CADRE: Collaborative

Agencies Disaster Relief Effort

• 2-1-1 SCC• 5-1-1 MTC (regional)• SJSU Emergency

Management• VTA

• Santa Clara County Office of Emergency Services

• 3 Non-Urbanized Cities in South County

• Non-Profit and For-Profit Partners

• South County Collaborative

• 12 Cities in Central and North County and MTC


Santa Clara County


2-1-1 and 511

• 2-1-1 SCC provided by United Way. Live operator for I&R using resource database. Subcontractor located in Ventura, California. Note: OUTREACH has been a United Way organization for 30 years.

• 511 provided by the Metropolitan Transportation Commission located in Oakland, California. Note: OUTREACH has been a funding partner with MTC for 30 years for community transportation programs and technology.MTC drafted the regional coordinated human service transportation plan.


2-1-1/511 Connection• Increased capacity

– New toll-free number – New T-1 Line: capable of increasing capacity up

to 96 circuits– Establish new call distribution queue staffed by

experienced Mobility Managers• Ability to:

– Access internal programs (paratransit, senior, employment, youth, etc.)

– Connect with external providers (volunteer programs, public transit, community-based providers, shared rides, etc.)

– Activate emergency response plan with community partners in event of a disaster


2-1-1/511 Coordination Plan

Mobility Management CenterEmergency Operations Center

Toll-Free NumberTTY/TDD

211 511

Enhanced Call ProcessorAutomatic Call DistributionInteractive Voice ResponseCall Accounting & Statistics

Disaster-Ready/Uninterrupted Service

Live One-Stop Call Center75 Call Taking Agents96 available circuits

TDD/TTY & ATT Language Line

Persons of Varying Abilities

Unemployment Services

Seniors VeteransLow-

IncomeHomeless Youth Refugees

Welfare-to-WorkWIA


MMC Call Center OptionsMobility Management Center

Emergency Operations CenterToll-Free Number

TTY/TDD





Information & Assistance

Eligibility & Enrollment Scheduling

Performance Monitoring/Dispatch

Customer Service

Social Services

Emergency Operations

MMC Training & Support

Center

External Partners

Internal Programs


Access to Transportation OptionsMobility Management Center

Emergency Operations CenterToll-Free Number

TTY/TDD





Information & Assistance

Eligibility & Enrollment Scheduling

Performance Monitoring/

Dispatch

Customer Service

Social Services


MMC Training & Support

Center

External Partners

ParatransitEmployment

TransportationHomeless

TransportationTaxi

CompaniesPublic Transit

Faith Based Groups

Community Based Orgs

Volunteer Driver

Shared Rides

Internal Programs


Employment Transportation Assistance Call Processing

• Eligibility: – CalWORKs/WIA or NOVA/Work2Future

• Available Services– Personal Vehicles: repairs (Jump Start), gas cards– Demand-response (Guaranteed Ride Program): transportation to work,

training, support services, school/day care, etc.– Public Transit: transportation plans, subsidized transit passes– Shared Rides, volunteer driver programs– Children’s transportation (up to 13yrs of age) & Free Car-Seats

• Transportation Providers:– OUTREACH programs, public transit, volunteer drivers, CBO’s, etc.

• Resources: – train-the-trainer; mobility management training for providers (CalWORKs

staff, community based organizations) since 1998 – Multilingual Transportation Resource Guides– Linkages with 2-1-1SCC and 511.org


Emergency Mobility Coordination

• Mobility Management training for partner agencies

• Web-based mobility management system for partner agencies to manage their members, make trip reservations, GIS mapping, accounting, reporting, as well as manage their own resources (fleet, mobility equipment, etc.) for everyday use or during and after a disaster.

• Distribution of alternative communication equipment and applications for coordination of efforts in the event of a disaster.


StandardizationNonprofit partners participate in EAP (Emergency Action Plan) and COOP (Continuation of Operations Planning) in conjunction with the County of Santa Clara, Office of Emergency Services (Homeland Security Grant). Training in Mobility Management integrated into the agency’s plans and training policies and procedures.


Web-Based Solutions• Developed by a team of volunteers

to support OUTREACH’s emergency planning efforts

• Accessible to OUTREACH’s partners• Fleet Inventory Management System

– FIRM• Emergency Mobility Coordination

Web Portal – EMC Web Portal


Fleet Inventory Management System - FIRM

• Web-based on-line resource for emergency responders

• Inventory of community resources that can be used to transport vulnerable populations during an emergency.

• Accessible from any location with internet access


Fleet Inventory Management System - FIRM

In addition to being a vital resource during an emergency, organizations can use FIRM as an inventory system to maintain records of their vehicles.


Web Portal for Emergency Mobility

Coordination• Web Based


• GIS Based • Intranet and

Internet Capable

• View multiple datasets in real-time

• Links to ITS solution


EMC Web Portal


Outreach & Escort Inc.926 Rock Ave, Suite 10

San Jose, CA 95131

(408) 436-2865

www.outreach1.org

together we ride - mobility management center for santa clara county together we ride

Documents

santa clara county access

santa clara county private

santa clara county mmc

center options slide

north county

transportation options

mtc slide

ride program