toeic l&r practice test 3 listening section part 1

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TOEIC L&R PRACTICE TEST 3 Listening Section Part 1 1. Answer (D) In the photograph, one can see what looks like a bicycle parking spot: answer choice (D) is correct. Two women are looking at a bicycle, but are clearly not buying it, as this cannot be a store or a market. The trees are not blocking the passage, and the tables are definitely away from the sidewalk. 2. Answer (B) In the photograph, one can see a store where a man is sitting and putting a shoe on (or perhaps taking it off). He is not buying or paying for anything yet, and the shoeboxes are next to him, not in his hands. 3. Answer (D) In the photograph, one can see a cargo ship carrying containers down a river: only answer choice (D) fits. There is no sea, the ship is clearly not sinking, and the vessel in the picture is not a cruise ship. 4. Answer (C) The table is round and is not in a corner, so choices (A) and (B) are wrong. The chairs around the table are indeed armchairs, so answer (C) is correct. There are no people in sight: answer (D) cannot be inferred as correct. 5. Answer (A) The terrace in the picture is indeed void of people: for this reason, choice (A) is right and choice (D) is wrong. The boats on the water have no sails, and, judging by the surface of the water, there is no wind. 6. Answer (A) Some pipes and other elements are indeed made of metal and rusty, so answer choice (A) is the best. There are neither workers nor chimneys in sight, so choices (C) and (D) are wrong. The rails run under the pipes, which contradicts answer choice (B).

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Page 1: TOEIC L&R PRACTICE TEST 3 Listening Section Part 1

TOEIC L&R PRACTICE TEST 3

Listening Section

Part 1

1. Answer (D) In the photograph, one can see what looks like a bicycle parking spot: answer choice (D) is correct. Two women are looking at a bicycle, but are clearly not buying it, as this cannot be a store or a market. The trees are not blocking the passage, and the tables are definitely away from the sidewalk. 2. Answer (B) In the photograph, one can see a store where a man is sitting and putting a shoe on (or perhaps taking it off). He is not buying or paying for anything yet, and the shoeboxes are next to him, not in his hands. 3. Answer (D) In the photograph, one can see a cargo ship carrying containers down a river: only answer choice (D) fits. There is no sea, the ship is clearly not sinking, and the vessel in the picture is not a cruise ship. 4. Answer (C) The table is round and is not in a corner, so choices (A) and (B) are wrong. The chairs around the table are indeed armchairs, so answer (C) is correct. There are no people in sight: answer (D) cannot be inferred as correct. 5. Answer (A) The terrace in the picture is indeed void of people: for this reason, choice (A) is right and choice (D) is wrong. The boats on the water have no sails, and, judging by the surface of the water, there is no wind. 6. Answer (A) Some pipes and other elements are indeed made of metal and rusty, so answer choice (A) is the best. There are neither workers nor chimneys in sight, so choices (C) and (D) are wrong. The rails run under the pipes, which contradicts answer choice (B).

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Part 2 7. Answer (B) While it sounds like a yes-or-no question, the first speaker is actually looking for the keys. The answer choice (B) indicates the location of the keys. 8. Answer (A) The question is about a gate at the airport and the time when it will be open – in other words, about the time when it will be possible to start boarding. Answer choice (A) sounds quite logical in this sense. Choice (C) also indicates a timeframe, but cannot be considered reasonable in the given context. 9. Answer (C) The question is, in fact, a suggestion. Response (C) is the best reply to such a suggestion, meaning, “Give me more details about your idea.” 10. Answer (C) The question is about starting the meeting later than planned. Response (C) indicates that it’s not a good idea and is therefore correct. Choice (A) indicates the location without answering the question. Choice (B) contradicts the question by suggesting starting the meeting earlier. 11. Answer (A) The question is about a time zone: only answer choice (A) presents a valid answer by naming the zone specifically. 12. Answer (A) The question “what level of investment?” is understood as “how much,” so the response should contain a number or another indication of an amount. Choice (A) contains the amount in yen. The other two answer choices are general statements not directly linked to the question asked. 13. Answer (B) The question is whether the listener has heard the latest news about the inflation. Answer choice (B) is understood as “No, I haven’t. Tell me.” The other two choices do not contain an indication of a yes or no answer. 14. Answer (B) The question starts with “who,” and therefore the response should name a person. The only answer choice that does that is (B). 15. Answer (A) The question is actually a request, and therefore the response should contain a reply to that request. Answer choice (A) contains that reply: “I can, but just a little bit later.” 16. Answer (C) The question supposes that there has been a conversation regarding the salary raise. Choices (A) and (B) are too general; only choice (C) indicates a clear outcome of such conversation.

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17. Answer (C) The question starts with “why,” and therefore the response should give a reason. Choice (A) contains no reason, while choice (B) gives a reason which would be largely insufficient in a business context unless meant as sarcasm. Choice (C) seems a lot more plausible: we are still here because we needn’t leave early. 18. Answer (B) The question contains the word “where,” so the response should indicate a location. Only response (B) contains that: a Chinese restaurant. 19. Answer (A) The question asks for a direct train – supposedly between two stations/cities/towns. Response (A) indicates that such a train does not exist, because the two towns are too small. The other answer choices respond “yes,” but deviate too much from the original sense of the question. 20. Answer (A) The question is more of a gossip, and so answer choice (A) is the best: maybe she did, or maybe she didn’t. 21. Answer (C) The question is about software, not hardware, so choice (A) is wrong. Response (B) is contradictory: it says no, but states that a newer version does exist. Choice (C) is correct, as it gives an idea: ask the IT department whether we can or not. 22. Answer (B) The question asks for a timeframe or a specific date: “until when?” Only response (B) contains that kind of indication: the end of the current month. Answer choice (C), while plausible in certain contexts, is too ill-fitting for a professional setting. 23. Answer (C) The conversation clearly takes place between two recruiters after a job interview. Therefore, the response should characterize the candidate who has just been interviewed. Response (C) gives such a characteristic: he is overqualified. 24. Answer (C) The question is about a payment method. In order to pay by wire transfer, the payer will need the account number and the bank identification code: in other words, “the banking details,” which the second speaker is willing to provide. 25. Answer (A) The question “what happened” calls for a response describing an event. Response (A) contains an event: an accident. Choice (B) is incorrect, because the question is in the past tense, and the response expresses a possibility. Choice (C) is a general statement not answering the question. 26. Answer (C)

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Responses (A) and (B), while seemingly plausible, do not answer the question: the second speaker could assist the CEO while the CEO prepared the report and while not being an assistant. Choice (C) is a very clear answer: the second speaker did not help the CEO; instead, it was Jonathan. 27. Answer (A) The question asks for a specific moment in time: “when?” Response (A) provides a date: the 11th of this month. 28. Answer (B) The question asks for a duration: “how long.” Only response (B) contains duration: a minimum of two hours. 29. Answer (C) The question is not a question as such, but an invitation for a comment on the situation. Response (C) provides the speaker’s opinion: the situation is probably understandable. 30. Answer (B) Choice (B) answers the question precisely: “we don’t.” Choice (A) confuses a copying machine and a fax machine, and choice (C) is too general. 31. Answer (B) Response (B) answers the question by indicating that the modifications in the contract will be ready in 15 minutes. Choice (C) talks about contractors, not the contract, and choice (A) is contradictory: “no” vs. “it’s already done.”

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Part 3 32. Answer (A) The man talks about the “new” office building, which means that the office is moving – answer choice (A). All the other answer choices, if true, would mean that the changes are taking place in the old office. 33. Answer (C) According to the man, “the conference room is extremely small.” In this context, he means that it is not large enough, answer choice (C). 34. Answer (C) Answering the man’s question regarding the floor on which she will work, the woman answer, “I guess on the 3rd, with the entire Marketing Department.” It does not automatically mean that she works in that department or that the entire floor will be occupied by that department. It simply means that the whole of the Marketing Department will be on the 3rd floor. 35. Answer (A) Veronica says that she is calling from “MTIS Banking.” 36. Answer (B) Veronica says, “We have noticed a large purchase …, and it was flagged as suspicious.” This means that the purchase was indeed large, and it was unusual: answer choice (B) states exactly that. Note that Veronica tells Miguel directly that there is no problem with his account, so choice (A) cannot be correct. Answer choice (D) is wrong because, according to Veronica, it was the purchase that was flagged, not the account. 37. Answer (D) Miguel says, “I’ve just signed on to buy a car and placed a down payment.” A “down payment” is the first installment that the buyer pays for a large purchase, so answer choice (D) is correct. Buying a house is not mentioned, so choice (A) is wrong. Nothing is said whether Miguel had a car before, so one cannot infer that he had changed his car, so choice (B) is also wrong. Documents for the credit line are not discussed in the dialog either, and thus answer choice (C) is incorrect. 38. Answer (C) Following the exclamation, the man clarifies, “I was actually told you weren’t going to be at work today.” Therefore, answer choice (C) is correct, whereas answer choice (A) contradicts that phrase directly. The man’s work was not unnecessary, and the surprise is clearly not about the woman’s getting back to her work. 39. Answer (C) The woman says, “I had a little family emergency but only needed to take my child to her babysitter.” Note “take my child to her babysitter”: it means that the child in question is a daughter, not a son, so answer choice (A) is wrong. A “little emergency” cannot be qualified as a “serious problem,” so choice (B) is also wrong. At the same time, an “emergency” means that

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the woman didn’t simply “spend time” with her children, so choice (D) is incorrect as well. Choice (C), albeit rather general, correctly summarizes the situation. 40. Answer (B) The man has already sorted out the orders, so it is no longer necessary. The woman suggests that she print out the inventory (no need to do it together). Given that the man says, “there is still a mountain of work to finish in receiving. Let’s get started,” it can be safe to assume that this is what they will do together, so answer choice (B) is correct. 41. Answer (D) In the first part of the discussion, the woman says, “I’d like to book the 29th through the 14th off,” meaning she initially wanted to leave on the 29th. 42. Answer (C) The man asks, “Would you be able to end it just a few days sooner?” In other words, he wants the woman to return from her vacation earlier, answer choice (C). 43. Answer (D) The man finishes the conversation by saying, “Sure. Just leave the request form on my desk.” It can, therefore, be assumed that this is what the woman will do. In order to leave the form on the man’s desk, she has to fill it in first: answer choice (D) is correct. Nothing is said about booking a vacation or leaving, and in any case, she would need to fill in the form before taking any affirmative steps such as booking or leaving. Finally, the woman’s help with the audit will be required after her return from vacation. 44. Answer (C) It can be inferred from the first two sentences of the conversation that the woman will travel to Russia and needs to know how her existing insurance plan will apply to this trip. Thus, answer choice (C) is correct. She doesn’t mention purchasing either a car or car insurance in Russia, and the accident frequency in the country is not discussed anywhere in the conversation. 45. Answer (B) The man says, “If you’ve obtained a tourist visa for your trip, I can give you an updated insurance card.” In other words, there is a special insurance card for trips either to Russia specifically or abroad in general, and one must have a tourist visa in order to obtain this card. Answer choice (B) states exactly that. 46. Answer (D) Continuing on the topic of the updated insurance card, the man says, “This way, if you get into an accident with another driver and need to provide proof of insurance, you won’t be charged any extra fees for being on a foreign insurance plan.” In other words, the conditions for avoiding the extra charges are: having the updated insurance card and being able to present it. Answer choice (D) is therefore correct. Being in a two-car accident (choice A) is not sufficient to avoid extra charges, and neither is being on a foreign insurance plan (choice B). As for the cause of an accident (choice C), it is not discussed in the conversation.

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47. Answer (D) The man says, “I planned on finishing it … after I’ve collected a letter of recommendation from one of my previous employers.” In this context, “references” is a synonym for “letter of recommendation.” Answer choice (D) is therefore correct. The man is not asking the woman to do it for him, nor is her advice something that he is waiting for before applying. Filling out forms is not discussed in the conversation. 48. Answer (A) The woman says, “I’ve heard it’s a highly sought-after position.” In other words, the position is in high demand. She talks about neither experience nor Monday – it’s the man who does. 49. Answer (C) The woman says, “Remember to mention that you speak Spanish.” This means that the man should mention these skills, so answer choice (A) is wrong. She adds, “It will be to your advantage,” meaning that Spanish is a plus for the position, but not a requirement – otherwise she wouldn’t even remind the man about them: answer choice (B) is wrong while (C) is correct. Finally, the interview (D) is not mentioned anywhere in the conversation. 50. Answer (B) Answering the man’s question regarding the flight out of Santiago, the woman says, “Take-off is at 4 p.m.,” meaning that she will leave the city (and the airport) at that time. 51. Answer (C) The woman says, “I plan to get there around 2 p.m.,” and the man replies, “you may wish to get there sooner than that.” In other words, he is suggesting that the woman arrives at the airport earlier than 2 p.m. 52. Answer (A) In conclusion, the woman says, “Alright, I guess I’ll be there at 1 p.m. then.” That is, she agrees with the man and will arrive at the airport one hour earlier than she initially planned. 53. Answer (A) The man says, “it must be an expanse building,” implying that it is rather large. It’s the woman, not the man, who says that the museum is new and exciting. The entry price is not discussed in the dialog. 54. Answer (B) The man and woman talk about paintings and sculptures, so it can be easily inferred that the museum specializes in art rather than archeology, biology, or technology. 55. Answer (D) The woman says, “I actually majored in Art History before getting a degree in Public Relations.” This means that she definitely studied Public Relations, but nothing is said whether she is actually passionate about them or not: answer choice (D) is correct, and answer choice (B) is incorrect. The fact of majoring in Art History in the past does not automatically mean having earned a degree, so choice (C) cannot be assumed as correct.

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56. Answer (C) While not stated directly, it can be inferred that the man is a receptionist in a hotel, given that he starts the conversation by asking the woman, “Are you looking to check in to a room?” The check-in takes place at the reception desk. Note that he cannot be a help desk attendant, because the help desk is where he refers the woman. 57. Answer (A) The woman says, “I was actually here a few days ago, in room 23B,” meaning that she stayed at this hotel a few days ago as a guest. She is not looking for a room, and she is not reporting having found anything. Note that that choice (D) cannot be correct because the woman has lost a “small purse,” which cannot really be considered “luggage.” 58. Answer (B) Speaking of the help desk, the man says, “They hold on to any items left behind.” In other words, the help desk of the hotel functions as the lost-and-found service, so choice (B) is correct. The man specifically states that the desk is “across the hotel,” so choice (A) is clearly wrong. Choices (C) and (D) are not confirmed by any information in the conversation. 59. Answer (C) The man says, “We live in the complex, but we own the whole building.” That is, they are both residents and owners. 60. Answer (B) The man mentions the installation of “motion sensors for our office, as well as security cameras for the rest of our property” and later adds “cameras to place around the building.” That is, the motion sensors will be in the office, and the cameras around the building: answer choice (B). 61. Answer (A) The shop assistant asks, “Is the office larger than 4,000 square feet?” and one of the shopper's answers, “No, it’s probably about half that size,” which helps infer that the size of the office is 2,000 square feet. 62. Answer (D) At the beginning of the conversation, the man mentions “a correlation between the number of properties sold and the time of the year” and then asks, with the tone of suggestion, “Is this something we could use to our advantage?” In other words, he suggests taking advantage of the seasonal fluctuation of sales. Answer choice (D) states exactly that. 63. Answer (B) The woman mentions that it would be beneficial “to offer discounts during the least busy months.” According to the chart, the least busy months for the sales of both types of properties are May and November. 64. Answer (A)

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The woman’s suggestion is to “take on more sales agents during the hot months.” Here, the “hot” months are those during which the sales are particularly high. The months when the sales are high and therefore when more sales agents (“personnel”) should be hired, according to the chart, are February and October. 65. Answer (D) The man says he doesn’t “understand this list.” It doesn’t mean that he can’t read it, so choice (C) is incorrect. Then he adds, “these prices don’t seem right,” which actually means that he doesn’t understand the prices – either the way they are presented or the way they are calculated: in either case, choice (D) is correct. 66. Answer (B) Talking about the price list in question, the woman says, “We get a wholesale discount, so this is showing our purchasing cost, not our selling price.” In other words, the wholesale discount is reflected in the list. In the graphic, there are only two columns with prices: Original Price and Final Price; if one of them is discounted and shows the company’s purchasing cost, then it can be only the Final Price column. Therefore, the Final Price in the table is the “purchasing cost” that the woman is talking about, and so answer choice (B) is correct. 67. Answer (A) The expression “That’s a relief” means, in this context, being happy that the situation is easier than what it initially seemed. Answer choice (A) is correct. While the man is probably disappointed with himself (choice D), this is not the meaning of the expression in question. 68. Answer (D) The woman asks about “the next westbound bus.” “Westbound” means “going in the direction of west.” 69. Answer (A) The man says, “there is a schedule screen just past the ticket booth.” That is, if the woman walks past the ticket booth, she will see the screen: choice (A) is correct. 70. Answer (B) The woman says that she needs to go to Opal Drive. The only bus going to Opal Drive is bus 546 (second line of the schedule screen), which passes at the bus stop at 12:03 p.m. The man says, “there is one due in about five minutes,” so it can be assumed that the current time is 11:58 a.m.

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Part 4 71. Answer (A) “Attendees” are visitors – in this sense, “educators” and “vendors” are incorrect choices, as they will be hosting courses and booths at the convention. Children are mentioned only as a minor detail in the talk. The convention addresses the needs of health professionals above all: “provide classes and certification renewal to health professionals of all areas.” 72. Answer (B) The speaker states, “These facilities will have booths available to provide flyers about their services, applications for internships, and sign-up sheets for their workshops.” Answer choices (A), (C), and (D) are mentioned in this sentence; only answer choice (B) is not mentioned anywhere in the talk. 73. Answer (D) According to the talk, “the convention center will be open for vendors and instructors from 5 a.m. to 8 p.m. and for everyone else 7 a.m. to 8 p.m.” In other words, at 8 p.m. it will be closed for all participants. 74. Answer (B) The announcement starts by addressing the “shoppers”: answer choices (A) and (C) can be excluded. Later, the speaker mentions books on several occasions, so it is safe to assume that answer choice (B) is correct. 75. Answer (C) The speaker mentions “additional price reductions on all books when a student ID is presented at the time of purchase.” In other words, students with a valid ID can take advantage of an extra discount. Printing of any kind is not mentioned in the talk, the store does not provide email accounts, and one free book is given to all new members regardless of their academic status. 76. Answer (C) According to the talk, James Koppa “will be available … next week on Thursday and Friday from 4 p.m. to 6 p.m.” The only suitable answer choice is (C). 77. Answer (C) The speaker mentions a “hurricane” and a “storm.” Therefore, it is safe to assume that the disaster, the consequences of which the speaker talks about, was of natural/meteorological origin. 78. Answer (D) The double negative in this phrase should be interpreted as “We were prepared for all medical emergencies that we experienced.” Therefore, answer choice (D) is correct. All the other answer choices distort the sense of the phrase to such extent that they contradict it. 79. Answer (B)

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The speaker does not qualify in any way the situation in Kambala after the hurricane, so answer choice (A) cannot be correct; moreover, the question is about the speaker’s mission, not the situation before his arrival. Nothing suggests that the speaker is either “ecstatic” or “deploring” – both answer choices (C) and (D) are too extreme to describe the speaker’s feelings. Answer choice (B) is correct: the speaker describes his experience as “extremely fulfilling,” “eye-opening,” and “most impactful.” 80. Answer (A) The talk is mostly about the details (when, what, and how) of the upcoming company-wide employee survey, so answer choice (A) is correct. Office supplies are an aside from the main topic; clearly not all topics that will be discussed next week are mentioned; and, while the employees are encouraged to fill in the questionnaire, this is not the main purpose of the monolog. 81. Answer (A) According to the speaker, the topics mentioned in the questionnaire are: workplace satisfaction, short-term goal comprehension, and career path. Answer choice (A) paraphrases one of them correctly: the career path. All the other answer choices misinterpret the terms used by the speaker. 82. Answer (A) According to the speaker, after today there will be no orders of new supplies until next month. Therefore, those who have sufficient supplies to last until next month needn’t order more. 83. Answer (A) The speaker mentions the “expected arrival date of June 18th between the hours of 8 a.m. and 12 p.m.,” which is clearly the morning time. 84. Answer (B) The talk is about the modalities of the reception of the shipment. Therefore, it is safe to assume that this information is addressed to the recipient of the goods. 85. Answer (B) The speaker states, “At the time of signing we relinquish all responsibility for damaged goods, so we recommend an inspection.” This means that if the goods are found to be damaged after the recipient has signed for them, the delivering company cannot be held responsible for those damages at all. 86. Answer (B) The speaker states right away that the company’s products are “artificial flowers, arrangements, and pottery” and later mentions “new clients in need of our décor.” Therefore, answer choice (B) is correct. Silk is simply one of the materials used for manufacturing. Facilities and accounts are mentioned as important arguments for the investors, but not as the company’s products. 87. Answer (C)

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Given the general upbeat tone and details of the presentation, answer choices (A) and (B) can be excluded. The speaker mentions, “We expect our sales to double within one year,” which can be qualified as “progress” rather than “uncertainty.” 88. Answer (D) In the conclusion, the speaker says, “as to why you should invest with us,” making it clear that she is addressing potential investors. 89. Answer (C) Sean will not be surprised about the price changes, which means that either he already knows that the changes are to take place or these changes take place frequently – one way or the other, he is prepared for, or expecting, such changes. 90. Answer (D) Referring to the number of copies to print, the speaker says, “We will also need to print off more copies than last time, at least 40, unless we can get a better discount for ordering 50 copies.” Which means: last time fewer than 40 copies were printed, so answer choice (A) is incorrect. It also means that if a better discount is offered on the order of 50 than on the order of 40, then the speaker prefers to order fifty: answer choice (D) states exactly that. Lamination and dessert menu are discussed independently of the number of copies to order. 91. Answer (D) “The least expensive” means “the cheapest,” or “having the lowest price.” Which, in this case, is a Malt Milkshake. 92. Answer (C) The advertised product is a spray that cleans and disinfects. Therefore, choices (A), (B), and (D) are wrong. Choice (C) is confirmed by the first phrase of the ad, which presents bleaching as an undesirable effect of cleaning. 93. Answer (A) The ad concentrates on the effect of Magic Clear on surfaces – answer choice (A) is correct. Choices (B) and (D) are only minor details from the ad. Choice (C), while not a minor detail, is still not the “main advantage” of the product. 94. Answer (A) The speaker says, “We’ve focused our research on creating the most versatile cleaner.” Therefore, answer choice (A) is correct. Other answer choices are details from the ad, not really associated with the context of the research done. 95. Answer (B) While all answer choices could be plausible outside of the context of the speech, the question is specifically about the speaker’s point of view. The speaker never says that people do not care about the environment (choice A) or ignore the consequences of their current lifestyle (choice C). He states that it sounds like “too much work” for them – in other words, it’s simply difficult,

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so choice (B) is correct. Nothing in the speech implies that zero-waste lifestyle is impossible or that some people believe it to be impossible, so choice (D) cannot be correct. 96. Answer (D) The speech in its entirety urges the listeners to abandon plastic bags and to produce less waste in general. It is clearly neither ceremonial nor welcoming. While the speaker uses some statistics, his purpose is to persuade (choice D), rather than to inform (choice A). 97. Answer (C) The last sentence of the speech states, “Many stores even allow you to bring your own bags for produce.” “Produce” is a synonym for “fruits and vegetables.” If shoppers bring their own bags, these bags are clearly reusable. Therefore, answer choice (C) is correct. 98. Answer (C) Nicoletta says, “You were trying to update your card’s billing address and were unable to do so.” Answer choice (C) paraphrases this sentence correctly: a billing address is one of the credit card’s details. All the other answer choices distort the information from Nicoletta’s message. 99. Answer (B) According to Nicoletta, “Our website is still being worked on.” She does not give any exact date when the problem will be over, but she doesn’t state that the problem has no solution. Answer (B) is the only plausible choice. 100. Answer (D) Ms. Sanchez needs to come to the bank in order to have her address changed. According to Nicoletta, “Your account cannot be changed until your recent purchases are no longer pending, so please monitor this and come in when these charges have cleared.” In other words, the address can be changed only when the last charge has been cleared. The last date on the list of charges is December 15th: therefore, it would be logical for Ms. Sanchez to come to the bank the following day, December 16th – answer choice (D).

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Reading Section

Part 5 101. Answer (A) The sentence talks about the mining industry, which is the extraction of minerals from the earth. In this context, only “oil” fits, as it takes on the meaning of “petroleum.” 102. Answer (B) This is a conditional sentence with a conditional structure “would do” in the second clause. This means that the verb in the if-clause must be in the past simple tense: “knew.” 103. Answer (B) The question word in the blank is not the subject of the phrase, but an object: “you have talked to _________” – therefore, the question word “who” must be in the objective case: “whom.” 104. Answer (D) The blank should be a modal verb, so choice (B) can be excluded right away as ungrammatical. “Can” is wrong because “cannot” is always spelled as one word. “Ought” is incorrect because it should be followed by “to,” which is absent from the sentence. The only possible choice is “should,” expressing a wish or a recommendation. 105. Answer (B) The subject and the verb of the main clause of the phrase are “it’s,” implying “it is.” This excludes choices (C) and (D) and indicates that the verb in the tag must be in its negative form: “isn’t it?” 106. Answer (D) The blank must be filled with a conjunction implying a contradiction between the two clauses. The only such conjunction is “but.” 107. Answer (D) The clause “you can find” implies “of all paperclips that you can possibly find.” Therefore, the adjective filling the blank should be in superlative form and with the definite article “the.” 108. Answer (C) The blank calls for a word meaning “documents”: “diplomas, certificates, and other documents.” The only word with this meaning among the answer choices is “credentials.” 109. Answer (D) The expression “the last time” indicates that the question is about a certain moment in the past. Therefore, the question word should be one related to time (a moment or a timeframe in the past). The only such word is “When.” 110. Answer (D)

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The question tag is “has he?” where “he” refers to Mr. Rasmussen and “has” to the conjugated verb in the main clause of the sentence. “Has” indicates that the verb must be in its present perfect form and negative: “has not called.” 111. Answer (C) “Next year” indicates that the action of the sentence takes place in the future. The only future form among the answer choices is in choice (C). 112. Answer (A) “Fast” is an adjective and an adverb; therefore, it doesn’t need the suffix -ly to form an adverb. The word “enough,” when qualifying an adverb, is placed after the word it qualifies. 113. Answer (B) The question can be rephrased as “To which extent are social networks important?” Thus, the question word should be an adverb that would qualify the adjective “important.” The only such question word is “How.” 114. Answer (A) The main clause of the sentence expresses a recommendation. Thus, the verb in the clause introduced by “that” must be conjugated in the subjunctive form: “take.” 115. Answer (B) The blank calls for an adverb that would mean that something is substituted with something else. The only such adverb among the answer choices is “instead.” 116. Answer (B) The word “children” being already plural, it doesn’t need additional -s to form the plural form. Its possessive form is then created with the simple addition of ’s. Thus, the form “children’s” is the only possibility. 117. Answer (B) The sentence is in the conditional form referring to the future. In such cases, the verb in the if-clause should be conjugated in present simple. The subject “notary” being singular, the correct form must be singular too: “prepares,” not “prepare.” 118. Answer (A) The phrase contains a negation already: the subject “Nothing.” Therefore, choices (B) and (D) can be excluded. The word “justify” is in its initial form, not “justified,” and thus the future perfect form is impossible here. The only correct option is “Nothing will justify.” 119. Answer (C) The noun “procedures” is plural; thus, the indicative pronoun to qualify it must be plural as well: this excludes choices (A) and (B). “Theirs” is an absolute possessive pronoun, meaning that it can be used only without a noun that it replaces. Therefore, the only remaining option is “these.” 120. Answer (A)

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One can withdraw cash using a cash distributor called ATM, “automatic teller machine.” 121. Answer (D) The passive voice construction in the sentence calls for the blank to be filled with the past participle. The past participle of the verb “to steal” is “stolen,” answer choice (D). 122. Answer (D) “Scissors” is a plural noun signifying one object. Therefore, the expression “a pair of” should be used for its quantities. 123. Answer (C) The correct grammatical expression, signifying something that was habitual in the past but doesn’t take place anymore, is “used to do.” 124. Answer (C) The blank follows a preposition, so the word filling in the blank must be a noun or a gerund. The blank also precedes “me,” meaning that the word must be a verb. The only possibility is, therefore, the gerund: “driving.” 125. Answer (D) The sentence describes an action that had been taking place continuously in the past until another action took place in the past. Therefore, the correct verb form to fill in the blank is the past perfect progressive tense: “had been working.” 126. Answer (C) The sense of the phrase calls for a passive voice structure in the blank: one obtains a work permit, and so a work permit is obtained by one. The blank follows a modal verb “can,” so the only possibility of the passive voice here is “be obtained.” 127. Answer (A) The correct expression meaning “not counting X” or “except for X” is “other than X”. 128. Answer (C) The units used for measuring information are a “bit” and a “byte.” 129. Answer (C) Whenever the structure “our colleague” is replaced with “a colleague of …,” it is the absolute possessive pronoun that follows: “ours.” 130. Answer (A) The correct term describing blocked traffic in the streets is a “traffic jam.”

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Part 6 131. Answer (B) The grammatically correct structure expressing that both options lead to the same outcome is “whether A or B, [the outcome]”. In this letter, the 100% guarantee is offered to both repeat clients and first-year clients. Thus, the conjunction “or” is the only possibility. 132. Answer (C) The sentence following the blank reads, “This is also a great chance to meet…” In other words, the sentence replacing the blank should mention some activity where it is possible to physically meet other children and parents. This excludes option (A), as it doesn’t mention any particular activity, and option (D), since it talks about a private meeting with the management: there will be no other parents. Choices (B) and (C) both mention activities, but choice (B) does not fit contextually, as it simply repeats the ideas expressed in the previous paragraphs, without telling the reader anything new. Choice (C) fits well, mentioning “parent nights” and their purpose. 133. Answer (A) “Which” functions as the subject of the clause and must have an antecedent in the previous clause of the sentence. This antecedent is “profiles” because only profiles can include education and background, not “staff” and definitely not “addition.” Answer choices (B) and (D) are in a singular form and therefore should be excluded. Posting the profiles and presenting the information in them clearly take place in the present and therefore the verb “include” should be in the present simple, not in the past simple: the correct answer choice is (A). 134. Answer (D) The sense of the phrase is that the “orientation session” is open to both the existing clients and those who consider signing up. Accordingly, choice (A) can be excluded right away. Choice (C), while plausible, is not as good a choice as (B) or (D) sense-wise. Finally, choosing between (B) and (D), note the preposition “about” right after the blank: the lexically correct expressions are “interested in” and “curious about” – thus, only choice (D) fits. 135. Answer (B) The verb in question, “stay,” functions as the subject of the sentence. Whenever a verb is used as a subject, it should be in either its gerund form or its infinitive form with the particle “to.” The second possibility not being offered among the answer choices, opt for the gerund: the correct answer is (B). 136. Answer (A) Jogging is an example of a “lower-intensity workout” mentioned right before the blank. Therefore, the expression to fill in the blank should have a sense of “for example.” The only such expression is (A): “such as.” 137. Answer (D) Phrase (D) fits the best contextually: the expression “in other words” indicates a reference to the previous sentence, and the rest of the phrase continues specifically with the idea of “limited space.” Answer choices (A) and (B) are contextually unsuitable, as they start with connecting

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phrases “In this sense” and “However” while talking about things unrelated to those expressed in the previous sentence. Choice (C), while fitting contextually, contradicts the ideas expressed in the first paragraph of the text and thus cannot be correct. 138. Answer (B) “Protein” in this context is an uncountable noun, the entire phrase meaning “eat a lot of protein.” Therefore, none of the words “several,” “many,” or “numerous” can be used as qualifier expressing a quantity. Only the expression “plenty of” can be used with both countable and uncountable nouns and is therefore grammatically correct. 139. Answer (C) The garden in question clearly doesn’t exist yet: The letter is dedicated to its creation. Therefore, only future tense is possible here: answer choice (C). 140. Answer (C) While theoretically all answer choices are possible here, it’s the choice (C) that makes the most sense: The village council will most likely provide tools, or instruments, to people participating in building a community garden. 141. Answer (D) One expects someone or something to do something; for this choice of preposition, choices (A) and (B) can be excluded. A “project” can only be completed by someone: grammatically speaking, a passive voice structure is necessary here. Only choice (D) is possible. 142. Answer (A) Answer choice (A) fits the context perfectly: the approximate number of participants (i.e. those who will reply “yes” to the email) will allow the council to plan the refreshments accordingly. Answer choice (B) contradicts the information from the previous paragraph, according to which the work should be finished within one day, not two. Choice (C) is logically incoherent: the garden will be the “result” of everyone’s work, not of the “yes” reply to the email. Finally, choice (D) does not fit stylistically: the tone of the email is generally upbeat, and the conclusion is even more optimistic, so talking about unsuccessful past projects would make no sense. 143. Answer (C) The blank calls for a modal verb expressing a probability or a possibility. Choice (D) can be excluded right away, as the verb “would” creates a conditional structure not justified by the context of the phrase and even less so by the first clause of the sentence (the structure “If your heater uses, then it would cost more” is ungrammatical). The three remaining answer choices are indeed modal verbs, but choice (A) expresses a solid obligation, while choice (B) presents a desirable action: neither fits logically. Only the modal verb “may” expresses a possibility of something happening: “if your heater uses, then perhaps it costs more.” 144. Answer (D) The text compares two types of heaters. Whenever two items are compared, the idiomatic structures to refer to the first and the second items are respectively “the former” and “the latter.”

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As “the former” is already used in the previous phrase, “the latter” becomes obligatory in this phrase in order to refer to the ceramic space heater. 145. Answer (B) The blank is to be filled with an action that would somehow neutralize the uncomfortably “powerful and harsh levels of heat.” Choice (D) does not fit this logic at all. Choice (C) could fit, but the levels of heat do not need to be lowered, given the context of the article: on the contrary, they need to be maintained in order to heat the space. Choice (A) uses the correct verb “control,” but the adverb “specifically” does not refer to anything and is therefore unjustified in the context. Only choice (B) uses correctly both the verb and the adverb: If one can adjust the heat levels manually, then the problem is solved. 146. Answer (A) The sentence before the blank talks about the halogen heaters, their undesirable effects, and their consequent usage outdoors. While there are many possibilities of concluding the text, choice (A) does it most logically: it talks about the ceramic heaters and their usage indoors and thus completes the scheme. Choice (B) could be a great conclusion if the qualities and disadvantages of the ceramic heaters had already been touched upon, like those of the halogen heaters. Choice (C) could fit as well, but the introductory word “Similarly” creates a contradiction between the two phrases. Finally, choice (D) is illogical: the undesirable effects described in the previous phrase are suddenly presented as an advantage.

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Part 7 147. Answer (B) The email starts with, “I would like advice on…” This indicates that Ms. Al-Hassan is asking for Mr. Leroux’s opinion. Choice (B) suits best: in this context, “advice” is synonymous with “suggestion.” Note that no decision has been made or asked for. 148. Answer (C) Khadijah Al-Hassan writes, “we only have one position to fill at the time,” meaning that hiring both applicants at once is impossible, due to the current openings available, even though both are qualified enough for the position. 149. Answer (B) Abe basically says, “Monday is fine, but Friday is ideal”, implying that he can accept having the key duplicates on Monday but strongly prefers to have them on Friday. Choice (B) correctly paraphrases this idea. All the other answer choices distort the information from the 6:16 message. 150. Answer (C) In his last message, Abe says, “It should be a short meeting.” Therefore, answer choice (C) is clearly correct. None of the remaining answer choices can be assumed correct: Chantal says that the meeting will take place on Friday morning; Chantal will clearly participate, but nothing is said about Abe’s presence or absence; as the meeting takes place in the morning and then Chantal will have time to go fetch the key duplicates and return before lunch, it is unlikely that the participants will have lunch right after the meeting ends. 151. Answer (A) The memo starts with, “We will be making the final destination … plans at our Wednesday meeting.” This means that the location of the picnic will be decided at the meeting on Wednesday. All the other answer choices distort the information from the memo. 152. Answer (D) According to the memo, nut products should be avoided because of allergies; therefore, answer choice (D) is correct. 153. Answer (D) The item chosen in terms of schedule is “2 hours, 2 days a week.” Therefore, the training will take 4 hours per week. 154. Answer (C) Choice (A) is wrong: Phil West signs up his dog for a training course, so he is clearly not a dog trainer himself. He also specifies that he wants Spark to socialize with other dogs: this contradicts answer choice (B). He wants the training to concentrate on the behavioral aspects, while leaving option “Obedience” unselected, so choice (D) is also wrong. Finally, choice (C) is correct: Phil West answers “Yes” to the question regarding his presence during Spark’s training sessions.

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155. Answer (D) According to the bulletin, during this “special” time of the year, no one can leave on vacation, which is a synonym of holidays, until nearly the end of the month. 156. Answer (B) The bulletin states, “We have already rented out the restaurant to two private parties on the 5th and the 9th,” after mentioning, “we plan to host more larger parties.” In other words, large private dinners will take place on both December 5th and 9th. 157. Answer (C) Regarding the Wednesday meeting, the text states, “those who wish to request specific days should attend.” In other words, those who have very specific dates/plans in mind should request those dates during the meeting. Note that answer choice (B) cannot be correct, as vacations are not allowed during December, and the exceptions to this rule, while possible, are unlikely to be discussed at an all-staff meeting. 158. Answer (A) The announcement is addressed “to the citizens of Pendleton.” “Citizens” of a town, in this context, are its residents. Note that all residents of the town, not only the newspaper’s readers, are invited to the event. 159. Answer (B) The announcement states, “classes from West Pendleton middle school … will be playing family-friendly movies…” In other words, the students will project movies, rather than perform a play: answer choice (B) is correct, while (A) is wrong. Choices (C) and (D) are also incorrect: Money collection is not mentioned anywhere in the announcement, and the food will be collected, rather than distributed, at the event. 160. Answer (D) The announcement states, “The Pendleton elementary choir will also be performing two small concerts at this event.” This makes choice (D) correct. The entrance is stipulated as free; one of the concerts will take place in the morning; “elementary” in this context refers to “elementary school,” meaning that younger children will be performing. 161. Answer (B) The memo states that the employees should take care of all electrical equipment (including the computers) on the Thursday before the long holiday weekend. 162. Answer (A) The memo requests that the employees “begin disconnecting any hanging cables, stacking them neatly on the top of your desk.” No other item among the answer choices is given such detailed instructions in the memo. Answer choice (A) is therefore correct. 163. Answer (B)

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The phrase to insert starts with an introduction, “This way,” meaning that it should refer to the previous phrase, which, in turn, should talk about something that would help avoid working while the renovation is in progress. The phrase preceding position [2] talks about the office being closed for a long weekend: position [2] is, therefore, the best fit. 164. Answer (C) The second paragraph states that all kinds of services can be performed, from very basic to highly sophisticated. Therefore, answer choice (C) is right, whereas (A) and (B) are wrong. Nothing is said about the process itself, however, so choice (D) cannot be assumed as correct. 165. Answer (B) The word “manicured” in the second paragraph is employed figuratively and refers to extremely neat lawn-trimming. Answer choice (B) is therefore correct: the company is in the lawn-mowing and gardening business rather than beauty services. All the other answer choices are specifically mentioned in the text, including the classes (in the next-to-the-last paragraph). 166. Answer (D) The only phrase dedicated to the company’s website reads, “Call or contact us online to request services, order products, and learn how to maintain your landscape on your own.” The only answer choice specifically mentioned in this phrase is (D): it is possible to order products related to the company’s activities. 167. Answer (B) Speaking about the educational events, the ad stipulates that they “are free to attend if you choose to employ one of our specialists” – in other words, if you become the company’s client. Answer choice (B) is therefore correct. 168. Answer (D) The expression “That’s a shame” has already become idiomatic: it doesn’t have much to deal with shame as such and is used rather as a reaction to bad news. Therefore, answer choice (D) is correct: Daniel Ortiz is unhappy to hear that some products have been canceled. 169. Answer (C) In his 15:07 message, Mihai Munteanu says, “those old products’ prices can stay the same,” and adds, speaking of the new wallpapers, “Their price can be temporarily lowered as a promotional deal.” In the subsequent messages, Daniel Ortiz and Anthony Greene agree with this suggestion, while Teresa Gunn does not object. It can, therefore, be assumed that this is the solution found to the problem of canceled products: answer choice (C) is correct. While Daniel Ortiz mentions increasing the variety in his 15:08 message, this is not a solution, so choice (D) cannot be correct. 170. Answer (B) In the 15:09 message, Anthony Greene types, “I’ll have a memo sent to everyone and work on the promotional flyer.” That is, he will design the flyer with the new prices. All the other answer choices distort the information from the chat.

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171. Answer (D) Teresa Gunn works with clients (message at 15:04), takes care of the price signage (15:14), and briefs the sales personnel (15:16). For this reason, it is safe to assume that she is a manager in a store selling wallpapers. 172. Answer (A) The email, addressed to the medical personnel, starts with the phrase, “We have received your input and have changed the dress code to accommodate more hypoallergenic clothing.” In other words, the employees complained about the clothing causing allergic reactions, and for this reason the management has decided to change the clothing line. 173. Answer (C) The email is dated Friday (another indicator is the conclusion “have a great weekend”), and the order of the new clothing is expected to arrive “by Thursday at the latest.” This means that the order will arrive within one week, answer choice (C). 174. Answer (D) In the paragraph dedicated to the hospital-wide inspection, Tomas Ruiz mentions, “we have only run into the problem of improper equipment storage.” Answer choice (D) is correct: “inappropriate” is a synonym of “improper.” All the other answer choices pick elements from the paragraph that are neither revelations of the inspection nor problems. 175. Answer (D) The phrase to insert talks about “this” and “a solution.” Therefore, the phrase immediately before it must mention some kind of issue or problem. The only such phrase in the entire email is, “So far, we have only run into the problem of improper equipment storage, but we predict this to be an exception.” Therefore, position [4] is the correct answer choice. Note that the phrase before position [3], even though it mentions some “paperwork to process,” starts with “In other good news” and therefore cannot be considered as talking about a problem of any kind. 176. Answer (A) In the first paragraph of the email, one learns that Ms. Bernal is a “relatively new hire,” meaning that she started working at the factory quite recently. However, the second paragraph mentions that she was already present at the December 2018 meeting, while the email is sent in July 2019. It can, therefore, be assumed that she has worked at the company for several months: answer choice (A). Answer choice (B) distorts the information from the first paragraph: it’s the management who is satisfied with Ms. Bernal’s performance. Choice (C) is too far-fetched: the email mentions only one improvement that has been Ms. Bernal’s initiative (and talks potentially about one more). Choice (D) cannot be assumed as correct: while Ms. Bernal might indeed set “a good example” for her coworkers, nothing is said about how they feel about Ms. Bernal. 177. Answer (A) The email states, “It’s not often we get to hear the floor-workers’ side of production,” implying that Maya Bernal is a floor-worker. 178. Answer (B)

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The meeting in question is described in the second paragraph of the email. Specifically, Shana Lam writes, “even less so do we hear suggestions on improving our output. Cleaning the glue processing machine every five rotations has massively reduced shutdowns and improved its speed.” This means that Ms. Bernal made a suggestion during this meeting, which resulted in the increased output and reduced number of shutdowns: answer choices (A) and (C) are therefore incorrect. Answer choice (B), however, is correct: It can be easily inferred that Ms. Bernal suggested cleaning the glue machine every 5 rotations; even though it is not clear whether the machine had been cleaned more or less frequently (or not cleaned at all) before, this new schedule was obviously a change in the maintenance procedures. Raising the pay (choice (D)) concerns Ms. Bernal only and is the management’s initiative, not her suggestion. 179. Answer (C) According to the spreadsheet, it’s the Nylon that shows the greatest increase, both in relative and absolute terms: its output has changed from 3 to 9 units, which is an increase of 6 units, or triple growth. None of the other answer choices shows similar progress. 180. Answer (D) The last paragraph of Ms. Lam’s email, where the cited fragment can be found, talks about the items for which the output numbers are still relatively low. In this sense, the phrase “items that haven’t shown the same growth in output” is a euphemism for “items whose output growth is low.” According to the spreadsheet, the lowest increase concerns the Tubing (none) and the Pipe (+1 unit). Choice (D) is, therefore, the right answer. 181. Answer (C) Proceed by elimination: Ms. Crowther is not talking about any financial compensation; she does not mention any legal action; she clearly does not want to stop working with Mr. Vo, as she talks about the future bands. While she does warn Mr. Vo that such incidents should never take place again, the main part of her email is dedicated to the details of the incident with FireFive band. 182. Answer (D) Ms. Crowther’s email implies on several occasions that she knows Mr. Vo quite well and appreciates his work. For example, she mentions that the band “was recommended out of the blue” (meaning “out of nowhere”), but as it was clearly Mr. Vo’s recommendation, she adds, “I thought this would have meant that they were professionals.” Additionally, she later states, “I know by now that you would never do this on purpose.” In other words, the two individuals know each other relatively well and worked together in the past more than once. However, nothing in the exchange suggests that they had worked at the same company. In this sense, answer (D) is the safest choice. 183. Answer (A) Mr. Vo’s email goes at lengths apologizing for the incident described in Ms. Crowther’s message. It is clearly neither condescending nor dismissive: Mr. Vo is not playing the incident down. It isn’t defiant either: Mr. Vo is not challenging Ms. Crowther’s account of the events. 184. Answer (B)

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The only instance when payment is touched upon in the exchange is the second sentence of Mr. Vo’s email: “I will ensure that the group members … pay for the repairs for your studio.” The damage done to Ms. Crowther’s studio is material, not moral, and is mentioned in her email: “One of my best speakers is now dented and needs its input cables replaced.” In other words, the group will have to pay for the speaker and its cables. 185. Answer (A) Speaking of Great Blue Ocean, Mr. Vo writes, “I have been following two groups who have since joined and gained a mass following.” This means that choice (C) is clearly wrong, as it is the opposite of what is being said, while choice (A) is correct: “a mass following” is a synonym of “high popularity” in this context. Choice (B) talks about FireFive, not Great Blue Ocean, while choice (D) is contradicted by the phrase, “they should be getting in contact with you soon.” 186. Answer (A) The advertisement is largely dedicated to two main activities: painting and decorating pre-sculpted pottery (the second paragraph) and making one’s own pottery on a pottery wheel (the third paragraph). Teaching is not an art per se, at least not in the sense employed in the advertisement. 187. Answer (C) “Like a true artist” can be correctly replaced with “like a real artist.” Answer choice (C) is, therefore, the only option. All the other answer choices are close synonyms of “true” but do not fit the given context. 188. Answer (B) The price list is titled “Firing Times and Cost,” meaning that the process excludes manufacturing the item (on a pottery wheel out of clay) and decorating it (with paint or ornaments). The advertisement mentions, after the phrase about making the item on a pottery wheel, “leave your object with us, and we will fire it for you in our kiln. It will be ready for pick-up just a few days later.” While firing an item clearly takes less than a few days, the item needs to be cooled down afterwards in order to be ready for pick-up, so the safest choice is answer (B). 189. Answer (D) According to the advertisement, the Pottery Plus Membership costs $25 a month and gives the right to use clay for 5 items. This will cover the materials needed for the 5 basic mugs in question. In order to have them fired in a kiln, the member will have to pay according to the firing price list: 5 × $3 = $15. This brings the total cost of the production of five mugs to: $25 + $15 = $40. 190. Answer (C) The coupon can be used with “the first 3 decorating items of pre-sculpted pottery.” In other words, it is intended for those who would like to paint on or decorate the existing pottery (activity described in the second paragraph of the advertisement), contrary to those who would like to attend the pottery classes (the fourth paragraph of the advertisement). Answer choice (C) is therefore correct. Choices (A) and (B) directly contradict the conditions listed on the coupon.

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Choice (D) cannot be inferred as correct: it is perfectly possible to paint or decorate a Small Vase and thus to take advantage of the 30% discount. 191. Answer (C) Ms. Petyr describes the issue in the second paragraph of her email, where she mentions that all the stores have received the pallets (so choices (A) and (B) are wrong) of “correct flavors” (so choice (D) is also wrong). The problem is with the bag sizes: the seasonal flavors now come in large bags whereas standard flavors come in small bags – usually, it is vice versa. 192. Answer (A) Mr. Hastings describes in detail how an accident at the factory affected the distribution of the chips in packages. Therefore, it was indeed the accident, and neither a production nor a warehouse error. As for regional aspects, Mr. Hastings doesn’t mention them at all in his email – it’s Ms. Petyr who does, and only as a speculation. 193. Answer (D) While never stated directly, answer choice (D) is easy to infer. Mr. Hastings says, upon describing the accident, “Ms. Lawson was aware of this.” Ms. Petyr replaced her but was unaware of the accident and the changes in pack distribution. Therefore, it can be assumed that Ms. Lawson never informed Ms. Petyr of the situation. Other answer choices are clearly incorrect: Ms. Lawson is on maternity leave, not on vacation; she works in Merchandising of SunnySnacks, because Ms. Petyr, who also works in Merchandising, replaces her; the changes in the pallet distribution were ordered by the Distribution Center, as per Mr. Hastings’ email. 194. Answer (A) There are two pallets of paprika chips on the list, while each of the remaining flavors is listed only once. Answer choice (A) is therefore correct. There are a total of 6 pallets, not 5, so choice (B) is wrong. The number of pallets with small bags is the same as that with large ones, so choice (C) is also wrong. ShortStop received only one pallet, whereas Super Grocery and ShopSmart received two pallets each: choice (D) cannot be correct. 195. Answer (B) The problem, according to Ms. Petyr, is that the standard flavors come in small bags whereas the seasonal flavors come in large bags. Therefore, in order to find the “exception,” compare only two columns: flavor category and bag size. The “exception” should be either “standard – large” or “seasonal – small.” The only such line is E843US. 196. Answer (C) The memo indicates an unusually high number of late clock-ins detected, but this does not necessarily mean that they actually took place: the memo itself states this must have been a system failure, or, in other words, a “bug.” 197. Answer (A) The memo suggests that those on the list should contact their supervisor: either by scheduling an appointment or by emailing the correct dates and times. Answer choice (A) is therefore correct. Other answer choices distort the information from the memo.

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198. Answer (B) In her email, Ms. Alvarado says, “I had incorrectly clocked in and out on September 19th and 20th.” Answer choice (B) summarizes this statement correctly. She indeed suspected a bug in the system, but neither properly detected it nor tried to fix it, so choices (C) and (D) cannot be correct. Nothing is said about her working at home, and in general, it is never implied that she works from home, so choice (A) is wrong, too. 199. Answer (A) The idiomatic expression “to be swamped with” in this context means “to be extremely busy/occupied with.” While “quite impressed” is also one of the meanings of this expression, it doesn’t fit the context: Ms. Yu has a lot of things to do but is not necessarily “impressed” with them. 200. Answer (A) In the last paragraph of her email, Ms. Yu writes to Ms. Alvarado, “Just remember to return [the correct hours] directly to me so that I can personally validate and forward them to the Accounting for your salary.” Answer choice (A) paraphrases this sentence correctly. All the other answer choices distort the information from Ms. Yu’s email.