today's book brief: onward
TRANSCRIPT
Onward tells the tale of how Howard Schultz came back to save Starbucks, and the lessons you can learn from his journey.
The core values at Starbucks, which included respect and
dignity, passion and laughter, started to take a second
place to growth, expansion and profitability.
espresso
caramel
foam
sugar
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The more successful you become, the less the little things seem to matter. The less the little things seem to matter, the easier it is to find yourself with a declining brand. Always pay attention to the little things.
CONFIDENCEPASSION
On his return, Schultz created a Transformation Agenda that included a compelling strategic vision, 7 goals to achieve that vision, and specific tactics for achieving each of the goals.
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