Usability Test DesignSantiago Ramirez - http://www.toastmasters.org/

• Starting from the homepage determine where you would go to sign up for an online account and sign up as far as you feel comfort-able.

• YoucametoToastmasterstofindameetingnearyou,butnoticethe2014InternationalConference,andareinterestedtolearnmore.Afterreadingabouttheconference,youwanttoreturntofindameetingnearyou.Completethistaskusingonlytheweb-site’s navi- gation.

• You recently saw a Toastmasters door banner hanging at the last meeting,andareinterestedinpurchasingoneforyourself.Deter-minewhereyouwouldgotopurchasethedoorbanner,andafterfindingit,proceedtopurchasetheitemasfarasyoufeelcomfort-able.

Introduction IplantoconductmyusabilitytestsattheLeffelLanecampus.

“This is not a test of you, it is a test of the website to get an idea of how a user will use it. In order for me to get an idea of how a user will use it, you will have to speak out loud as much as possible. There are no right or wrong answers. The whole point of this is for me to watch you use the website to test the usability to create a better user experience.”

• How long have you been using the internet?

• How often do you use the internet?

• Doyouconsideryourselftobetechsavvy?

• What browser do you mainly use?

Warm-Up Questions

Tasks

• Canyoutellwhatthiswebsiteisaboutbylookingaround?

• Atfirstglimpse,whatdidyouthinkthiswebsitewasabout?

• Doyouknowwhatyouwouldgoforthiswebsitefor?

Closing • Whatdoyouthinkaboutthiswebsite’snavigation?

• Anyotherobservationsyouwouldliketoshare?

User #1: Ashley

Introduction How long have you been using the internet?5 years

How often do you use the internet?2-3 hours a day

Do you consider yourself to be tech savvy?Yes

What browser do you mainly use?Chrome

Can you tell what this website is about by looking around?Itlookslikeitwouldbeabouthistoryorbusiness.

At first glimpse, what did you think this website was about?Something history related.

Do you know what you would go for this website for?Something to do with a business.

Warm-Up Questions

User #1: Ashley (cont.)

Tasks Starting from the homepage determine where you would go to sign up for an online account and sign up as far as you feel com-fortable.Wasabletodeterminetogotologintosignup,butwasnotabletodetermine how to sign up once on the page.

You came to Toastmasters to find a meeting near you, but notice the 2014 International Convention, and are interested to learn more. After reading about the conference, you want to return to find a meeting near you. Complete this task using only the web-site’s navigation.Wasabletodeterminewherethe2014Interna-tionalConventionlinkwaslocated,butwasnotabletofindawaybacktothehomepagetocontinuelookingforameeting,duetothechangesinthenavigation.

You recently saw a Toastmasters door banner hanging at the last meeting, and are interested in purchasing one for yourself. De-termine where you would go to purchase the door banner, and after finding it, proceed to purchase the item as far as you feel comfortable.Wasabletodeterminetogototheshopandlocatethedoorbanner,however she was not able to identify where to purchase the door ban-neruntilfinallyrealizingthatyouhadtofirstsignup,whichbroughtusbacktothefirsttask.Shealsostatedthatshedidn’tnoticeapriceforthe door banner.

Closing What do you think about this website’s navigation?Didn’tlikethefactthatthenavigationchangesasyouchangepages.

Any other observations you would like to share?Noticed that she had not seen a price listed on the door banner. This was something which I had not even considered myself.

User #2: Amina

Introduction How long have you been using the internet?For as long as I can remember.

How often do you use the internet?4-5 hours a day

Do you consider yourself to be tech savvy?Yes

What browser do you mainly use?Chrome

Can you tell what this website is about by looking around?Networkingorbusiness.

At first glimpse, what did you think this website was about?Science.

Do you know what you would go for this website for?Tofindajob.

Warm-Up Questions

User #2: Amina (cont.)

Tasks Starting from the homepage determine where you would go to sign up for an online account and sign up as far as you feel com-fortable.Wasabletodeterminetogotologintosignup,butwasnotabletodetermine how to sign up once on the page.

You came to Toastmasters to find a meeting near you, but notice the 2014 International Convention, and are interested to learn more. After reading about the conference, you want to return to find a meeting near you. Complete this task using only the web-site’s navigation.Wasabletodeterminewherethe2014Interna-tionalConventionlinkwaslocated,butittookheraconsiderableamountoftimetoreturntothehomepageusingthetoastmaster.orglink,locatedatthetopofthe page.

You recently saw a Toastmasters door banner hanging at the last meeting, and are interested in purchasing one for yourself. De-termine where you would go to purchase the door banner, and after finding it, proceed to purchase the item as far as you feel comfortable.Wasabletodeterminetogototheshopandlocatethedoorbanner,however she was not able to identify where to purchase the door ban-neruntilfinallyrealizingthatyouhadtofirstsignup,whichbroughtusbacktothefirsttask.

Closing What do you think about this website’s navigation?Didn’tlikethefactthatthenavigationchangesasyouchangepages.

Any other observations you would like to share?Feltasthoughitwasaprettytoughwebsitetouse,andwouldneveruseit,ever.

User #3: Mahdaja

Introduction How long have you been using the internet?Probablylike7years.

How often do you use the internet?Not often; about 1-2 hours a day.

Do you consider yourself to be tech savvy?Yes

What browser do you mainly use?Chrome

Can you tell what this website is about by looking around?Something to do with business.

At first glimpse, what did you think this website was about?Business.

Do you know what you would go for this website for?Tonetworkwithbusinesspeople.

Warm-Up Questions

User #3: Mahdaja (cont.)

Tasks Starting from the homepage determine where you would go to sign up for an online account and sign up as far as you feel com-fortable.Wasabletodeterminetogotologintosignup,butwasnotabletodetermine how to sign up once on the page.

You came to Toastmasters to find a meeting near you, but notice the 2014 International Convention, and are interested to learn more. After reading about the conference, you want to return to find a meeting near you. Complete this task using only the web-site’s navigation.Wasabletodeterminewherethe2014Interna-tionalConventionlinkwaslocated,butittookheraconsiderableamountoftimetoreturntothehomepageusingthetoastmaster.orglink,locatedatthetopofthe page.

You recently saw a Toastmasters door banner hanging at the last meeting, and are interested in purchasing one for yourself. De-termine where you would go to purchase the door banner, and after finding it, proceed to purchase the item as far as you feel comfortable.Wasabletodeterminetogototheshopandlocatethedoorbanner,however she was not able to identify where to purchase the door ban-neruntilfinallyrealizingthatyouhadtofirstsignup,whichbroughtusbacktothefirsttask.

Closing What do you think about this website’s navigation?Didn’tlikethefactthatthenavigationchangesasyouchangepages.

Any other observations you would like to share?Shethoughtisseemedlikeaninterestingwebsite,butwouldn’tuseitbecauseshebelieveditwasdifficulttouse.