to retain them, respect them · pdf filerespect, according to great place to work®’s...

TO RETAIN THEM, RESPECT THEM


Asia’s Best Workplaces


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To Retain Them, Respect Them

Great Place to Work® announces 2nd Annual List of Asia’s Best Workplaces.

Employees at Asia’s Best Workplaces connect respectful treatment with plans to stay. Motivation at Asia’s Best

linked to workplace fairness.


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INTRODUCTIONHolding onto talent is one of the biggest challenges for businesses in Asia. Just 22% of employees in the region show a strong intent to stay, compared to 33% in North America.1 And hiring their replacements is costly: Employees in Asia are three times more expensive to recruit than employees in Europe.2

Employers in Asia seeking to retain their people need to focus on respect, according to Great Place to Work®’s research into the 2016 Best Workplaces in Asia. Employees at those 60 top employers indicate that respectful treatment, in the form of such things as providing basic equipment for the job, welcoming staff suggestions and recognizing good work, is central to their desire to remain with their companies.

In producing the second annual list of Asia’s Best Workplaces, Great Place to Work also examined the issue of employee motivation. Research into those 60 companies, which represent more than 200,000 employees throughout the region, suggests that fairness fuels extra effort. For employees at Asia’s Best, fairness-related workplace features, such as an impartial appeals process, equal treatment regardless of job level, and fair promotions, are closely associated with people’s willingness to give extra to get the job done.

A formula of success emerges for Asia employers: respect employees to retain them, and fuel their hard work with a fair workplace.

TABLE OF CONTENTS

1 CEB, “3 Key HR Risks in Asia,” accessed February 24, 2016, https://www.cebglobal.com/human-resources/asia-hr-leadership/asia-talent.html?referrerTitle=CEB%20Asia%20HR%20Leadership%20Council%20-%20CEB.2 Ibid.


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TABLE OF CONTENTS


06 About Great Place to Work®

08The List of Asia’s Best Workplaces

12 Analysis

15 Conclusion

16 Appendix: 2016 Best Workplaces in Asia

– Facts and Findings22

Methodology for the selection of the Best Workplaces in Asia

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Great Place to Work® has conducted pioneering research on the characteristics of great workplaces for over 25 years. We believe all companies can become great workplaces, and our mission is to help them succeed.

Asia OfficesMiddle East Saudi Arabia United Arab Emirates

Asia-Pacific Australia China India Japan Singapore South KoreaSri Lanka

ABOUTGREAT PLACE TO WORK®


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RecognizeBest Workplaces for their achievements through our international, regional and national Best Workplaces lists. Worldwide, we publish lists in about 50 countries.

TransformCompanies create and sustain great workplace cultures through our assessment and advisory services. Our Trust Index© employee survey and other analysis tools, training programs and strategic advisory services support the transformation process within any organization. Great Place to Work®’s unique access to best workplace data allows us to offer unparalleled benchmarking opportunities, best practice information, and transformation insights for our consulting clients.

ShareResources, best practices, and research through our events and education services. These include peer networking groups, workshops, conferences, and publications, which enable organizational leaders to learn directly from each other, as well as benefit from our wealth of knowledge and lessons learned from best workplaces and our clients.

In nearly 50 countries around the world, we are proud to:


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10 Best Multinational WorkplacesRank Company name Countries Industry # of

Employees Globally

# of Countries Listed on

National Best Workplaces Lists in Asia

1 DHL• DHL (China, India, Japan,

Korea, Saudi Arabia, UAE)• DHL Keells (Sri Lanka)

China, India, Japan, Korea, Saudi Arabia, Sri Lanka, UAE

Transportation / Package & Freight transport 500.000 7

2 Omnicom - Omnicom (UAE) - OMD (Australia)

Australia, UAE Professional Services / Advertising and Marketing 9.335 2

3 Google India, Japan Information Technology / Software 50.000 2

4 EMC Australia, China, India, Korea, Saudi Arabia, Singapore, UAE

Information Technology / Storage/Data Management

63.900 7

5 Marriott India, UAE Hospitality / Hotel/Resort 400.000 2

6 NetApp Australia, China, India, Japan, Singapore

Information Technology / Storage/Data Management

12.655 5

7 Hyatt China,India,UAE Hospitality / Hotel/Resort 95.000 3

8 MARS Australia, China, Japan, Korea

Manufacturing & Production / Food products 75.000 4

9 American Express India, Japan Financial Services & Insurance / Banking/Credit Services

52.500 2

10 SAP• SAP (Japan)• SAP Asia (Singapore)• SAP Labs (China, India)

China, India, Japan, Singapore

Information Technology / Software 75,600 4

THE LIST OF ASIA’S BEST WORKPLACES


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25 Best Small & Medium Workplaces (50-500 Employees)Rank Company name Country Industry Number of

employees

1 Salesforce Singapore Information Technology 258

2 Optiver Australia Australia Financial Services & Insurance 293

3 The Physio Co. Australia Health Care 96

4 The Entourage Australia Education & Training 64

5 Nous Group Australia Australia Professional Services / Consulting – Management 147

6 Seyoung Co., Ltd. Korea Manufacturing & Production / Basic metals and fabricated metal products

274

7 Amobee Australia Media / Online Internet Services 51

8 Ignia Australia Information Technology 70

9 Campaign Monitor Australia Information Technology / Software 73

10 Summit Homes Group Australia Construction, Infrastructure & Real Estate 367

11 Birdsnest Australia Retail 98

12 AIME Australia Education & Training 89

13 ansarada Australia Australia Information Technology / Software 76

14 MEC Australia Media / Online Internet Services 122

15 i2C Design and Management Australia Professional Services / Architecture/Design 51

16 Rackspace Australia Information Technology / Storage/Data Management 76

17 ROHEI Singapore Education & Training 52

18 Re-Engage Youth Services Inc. Australia Social Services and Government Agencies 58

19 Altis Consulting Australia Australia Information Technology / IT Consulting 83

20 Wavelength International Australia Professional Services / Staffing & Recruitment 63

21 KINNECT Australia Health Care 74

22 Proclaim Australia Financial Services & Insurance 50

23 Envato Australia Media / Online Internet Services 159

24 Alkhabeer Capital Saudi Arabia Financial Services & Insurance / Investments 100

25 VOYAGE GROUP, Inc. Japan Media 263


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25 Best Large Workplaces (501+ Employees) Rank Company name Country Industry Number of

employees

1 Atlassian Australia Information Technology / Software 573

2 MECCA Brands Australia Retail 1.060

3 RMSI Private Ltd. India Information Technology 842

4 Korea Airports Corporation Korea Social Services and Government Agencies 1.837

5 kikki.K Australia Australia Retail / Specialty 567

6 Nova Entertainment Australia Media / Radio 534

7 The One UAE Retail 687

8 Intuit Australia, India Information Technology / Software 1.019

9 Godrej Consumer Products Ltd. India Manufacturing & Production / Fast Moving Consumer Goods 2.228

10 Plan · Do · See Inc. Japan Hospitality 1.110

11 Forbes Marshall Pvt. Ltd. India Manufacturing & Production 1.417

12 Lifestyle International Pvt. Ltd. India Retail / Clothing / Textile / Foodware 10.820

13 Lotte Shopping Co. Ltd. Korea Retail 7.165

14 Al Nahdi Medical Company Saudi Arabia Retail 4.095

15 Lupin Ltd. India Biotechnology & Pharmaceuticals 13.926

16 Bajaj Finance Ltd. India Financial Services & Insurance 3.109

17 InterGlobe Enterprises India Transportation 11.337

18 BS Busan Bank Korea Financial Services & Insurance 3.552

19 Shinhan Bank Korea Financial Services & Insurance / Banking / Credit Services 14.526

20 The Saudi Investment Bank Saudi Arabia Financial Services & Insurance 1.500

21 Works Applications Co.,Ltd. Japan Information Technology 2.930

22 Silver Spark Apparel Ltd. India Manufacturing & Production 5.173

23 Ujjivan Financial Services Pvt. Ltd. India Financial Services & Insurance 6.547

24 Mahindra & Mahindra Automotive & Farm Equipment Sectors

India Manufacturing & Production / Automotive 11.133

25 Hyundai Insurance Korea Financial Services & Insurance / Auto Insurance 3.551


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RESPECT THEM TO RETAIN THEM, AND FUEL THEIR HARD WORK WITH A FAIR WORKPLACE


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ANALYSISStatements Most Closely Correlated with “I want to work here for a long time.”

Correlation Coefficient

Management does a good job of assigning and coordinating people. 0.758

People look forward to coming to work here. 0.745

I am given the resources and equipment to do my job. 0.743

Management genuinely seeks and responds to suggestions and ideas. 0.743

This is a psychologically and emotionally healthy place to work. 0.726

My work has special meaning: this is not “just a job”. 0.725

Our facilities contribute to a good working environment. 0.725

When I look at what we accomplish, I feel a sense of pride. 0.717

Management delivers on its promises. 0.704

Management shows appreciation for good work and extra effort. 0.704

Figure 1

RetentionGiven the employee retention challenge in Asia, Great Place to Work® decided to see what lessons Asia’s Best Workplaces may have on the topic. So we analyzed employee responses to our Trust Index© survey. In particular, we studied which of the 58 statements on the survey were most closely associated with employees’ responses to the statement “I want to work here for a long time.” We found that five of the 10 statements most closely correlated with employees’ desire to remain at their company had to do with respect. These are highlighted in green in Figure 1.

Each of these five highlighted statements fits into the respect dimension of the Great Place to Work® Model©. That model defines a great workplace as one where employees trust the people they work for, have pride in what they do, and enjoy the people they work with. The Model further divides trust into the component dimensions of respect, fairness and credibility. See Figure 2.


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The kinds of respectful treatment associated with employees’ intent to stay at their company differ. They range from the “basics” of having the equipment and resources to do the job and decent work facilities, to management’s genuine interest in employee suggestions, to a company providing a psychologically and emotionally healthy workplace—one where discrediting or bullying is not accepted. A final kind of respect associated with employee retention at Asia’s Best has to do with management giving kudos for a job well done and for going the extra mile.

Figure 2

A great workplace is where you trust the people you work with, have pride in what you do, and enjoy the people you work with. Any workplace can be measured through five dimensions: credibility, respect and fairness (which are attributes of trust), as well as pride and camaraderie.


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Statements Most Closely Correlated with “People here are willing to give extra to get the job done.”

Correlation Coefficient

If I am unfairly treated, I believe I’ll be given a fair shake if I appeal. 0.865

You can count on people to cooperate. 0.849

Management genuinely seeks and responds to suggestions and ideas. 0.838

People avoid politicking and backstabbing as ways to get things done. 0.834

I am treated as a full member here regardless of my position. 0.831

Management hires people who fit in well here. 0.828

Management involves people in decisions that affect their jobs or work environment.

0.815

People care about each other here. 0.804

Everyone has an opportunity to get special recognition. 0.803

Promotions go to those who best deserve them. 0.798

Figure 3

MotivationSpeaking of going the extra mile, we also studied what workplace features and management behaviors were associated with employee motivation at Asia’s Best. In particular, we examined which of the 58 Trust Index© statements were most closely associated with employees’ responses to the statement “People here are willing to give extra to get the job done.” We found that five of the 10 statements most closely correlated with employees’ willingness to go above-and-beyond had to do with fairness. These are highlighted in green in Figure 3.

Each of these five highlighted statements fits into the fairness dimension of the Great Place to Work® Model©.

A variety of kinds of fairness are associated with employees willing to give extra effort. They include a belief that a company has a fair appeals process in cases of disputes, a lack of politicking and backstabbing, and equal treatment at the company no matter job title or level. Employees at Asia’s Best also link working hard with equal opportunity to get special recognition, and with promotions going to the best candidate.


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Respect isn’t the only factor associated with employee retention at Asia’s Best. Pride at work and management’s credibility also figure in. Nor is fairness alone correlated with employee motivation. Workplace camaraderie and a say in decisions play a role as well. Still, our research into Asia’s Best provides a rough recipe for two of the biggest talent management challenges in the region today.

To keep employees, show them respect. And to inspire their best efforts, provide them with a fair workplace.

CONCLUSION


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APPENDIX 2016 BEST WORKPLACES IN ASIA – FACTS AND FINDINGS


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Winning Companies Demographics

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List Winners by Country

Australia, 33%

UAE, 7%Sri Lanka, 1%

Singapore, 6%

Saudi Arabia, 6%

Korea, 10%

Japan, 10%

India, 21%

China, 7%

Australian companies represent one-third of the list this year, with India close behind, where 21% of the winners operate. Singapore, Great Place to Work®’s newest branch in its global network, contributed 6% of the winning companies.

Information Technology, 22%

Construction, Infrastructure & Real Estate, 2%

Biotechnology & Pharmaceuticals, 2%

Transportation, 3%Social Services & Gobernment

Agencies, 3%Health Care, 3%

Hospitality, 5%

Education & Training, 5%

Professional Services, 7%

Media, 4%

Manufacturing & Production, 10% Retail, 12%

Financial Services &

Insurance, 18%

No matter the industry, all companies are capable of creating a great workplace – as you can see from the wide range of industries represented on this year’s list, which range from Information Technology (22% of listed companies) to Social Services and Government agencies (3%).

List Winners by Industry


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Trust Index© Results

List Participation


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LatAm 100 Best 2015

8786

84

9089

87 8786

85

8990

87 87 87

85

8990

88

86 86

84

89 89

87

Asia 60 Best 2016EU 100 Best 2015 Fortune 100 Best 2016

Scores by Region

Trust Index© Scores in Asia closely resemble the trends seen across the globe. The strongest Trust Index© Dimension in Asia, as well as in Europe and the US, is Camaraderie, which scored 90%. Pride was also a distinguishing factor among this year’s list winners, with a Dimension score of 89%.

Credibility Respect Fairness Pride Camaraderie Trust Index© Score

91,886,543310,389207,824

1,064countries participating on the list

# of employees represented in the competition

# of valid survey responses received

# of employees represented by the Top 60 companies

# of participating companies in the research

More than 1,000 organizations in the Asia region sought to create their own great workplaces through the administration of the Trust Index© survey and participation in national Best Workplaces processes during the data collection period covered by this list, with many more working with Great Place to Work® in consulting engagements. These companies’ efforts touched the lives of nearly 2 million employees, whose opinions were represented by the 310,000 survey responses we received and used to create national, regional and global Best Workplaces lists.


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88

85

84

87 87

91 9189

91

94

91

86

8382

89

86 8584

85

82

8587

84

87 8785

89 9088

MNCLargeSmall & Medium Top 60

Scores by List Size Category

The organizations on the Small & Medium and Multinational lists both saw their greatest strength in fostering Camaraderie among employees, while employees at Large companies felt that a sense of Pride was the most powerful workplace characteristic.

Scores by Industry

Information TechnologyRetail Manufacturing & Production MediaFinancial Services

The industry with the highest overall Trust Index© score was Information Technology, whose companies collectively scored an average of 88%.

Credibility Respect Fairness Pride Camaraderie Trust Index© Score


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Top Scoring Trust Index© Statements

Trust Index© Statement Top 60

People here are treated fairly regardless of their sexual orientation. 94

When you join the company, you are made to feel welcome. 94

I’m proud to tell others I work here. 94

People here are treated fairly regardless of their race. 94

This is a physically safe place to work. 94

People here are treated fairly regardless of their sex. 93

This is a friendly place to work. 93

Management is honest and ethical in its business practices. 92

Taking everything into account, I would say this is a great place to work. 92

Management is competent at running the business. 92

After analyzing the highest-scoring Trust Index© scores among list winners, several statements emerged as strengths common across all size categories.

Employees in every size category reported that people are made to feel welcome when they join the company. This statement is one of the five rated the highest across each list in Asia.

Leaders at the organizations on the list received high marks from employees – in the Small & Medium and Large categories, survey respondents agreed that “management is honest and ethical in its business practices.”

Looking at Asia as a whole, employees overwhelmingly stated that they are treated fairly no matter their background – whether it’s race, gender or sexual orientation. The highest score across all of the lists came from the Small & Medium category, where 98% of employees said that they receive fair treatment regardless of their sexual orientation.

Other commonalities included a strong sense of pride, friendly workplaces and physically safe environments.

Number of Responses 2570


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Trust Index© Statement Small & Medium









People here are treated fairly regardless of their age. 95

People celebrate special events around here. 95

Trust Index© Statement Large



When I look at what we accomplish, I feel a sense of pride. 91

Management is competent at running the business. 91


Taking everything into account, I would say this is a great place to work. 91




Management has a clear view of where the organization is going and how to get there. 90

Trust Index© Statement MNCs








Our facilities contribute to a good working environment. 90

People celebrate special events around here. 90

I am able to take time off from work when I think it's necessary. 89


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METHODOLOGY FOR THE SELECTION OF THE BEST WORKPLACES IN ASIA In order to be a candidate for the Best Workplaces in Asia List, a company must have appeared on a best workplace list in one of the Asia Pacific affiliate countries in the 2015 list publication cycle. During this period, more than 350 companies were listed in nine national Best Workplaces Lists in the Asia region.

The countries included are: Australia, China, India, Japan, Saudi Arabia, Singapore, South Korea, Sri Lanka and the United Arab Emirates. The listed companies in these countries are eligible for consideration on the regional list. In all, more than 1,000 companies participated in best workplace list competitions in the region.

Companies seeking to be recognized in best workplace competitions are assessed in two main ways: employees at the companies anonymously complete the Trust Index© survey, which measures levels of trust, pride and camaraderie in the workplace; and organizations complete the Culture Audit©, an in-depth questionnaire about company programs and practices. Employee Trust index© survey results make up two-thirds of the total company score, while Culture Audit© results account for one-third of the total score.


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The companies on the Asia Best Workplaces List are featured in three categories:

• Best Multinational Workplaces• Best Small & Medium Workplaces (50–500 employees)• Best Large Workplaces (More than 500 employees)

To create the Best Workplaces in Asia list, companies are evaluated and receive a rank using the same criteria that earns them the right to appear on a national list. However, companies competing in the Multinational category receive extra points based on the number of countries in which they engage in national Best Workplaces list processes and survey employees using the Trust Index©, giving credit for their efforts to become a great workplace in multiple countries. The more countries in which a company participates, the higher the credit the company receives towards its overall score. A company can earn up to 10 percent of its overall score in extra points.

Definition of a Multinational Company

The way in which the Great Place to Work® Institute defines a Multinational company is based on the following criteria:

• The company has at least 1,000 employees worldwide• At least 40 percent (or 5,000 employees) of the company’s employees work

outside the country where it is headquartered• The company operates in at least three countries

A company is eligible for the Multinational list when it meets the above mentioned criteria, and is listed on at least two national Best Workplaces Lists in the region. When a multinational company becomes eligible for the list, the scores of its qualifying countries are averaged and weighted based on national employee headcount.

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