Alw

ays

by y

our s

ide.

ALWAYS BY YOUR SIDE – to prevent, control and

mitigate all kinds of property damage

1

Alw

ays

by y

our s

ide.

All crucial for human life.

At the same time posing an unpredictable threat to valuable property.

2

WATER FIRE CLIMATE

Alw

ays

by y

our s

ide.

ALWAYS BY YOUR SIDE.

We provide solutions to prevent, control and mitigate all kinds of property damage – from the everyday, right through to the worst that nature can cause.

Our knowledge and technology are leading-edge. More importantly: our people have a passion and heart for giving help when disaster strikes. We are Always By Your Side. Whenever there is a problem. That is why so many customers side with us.

3

Alw

ays

by y

our s

ide.

Contents

4

OUR BASICS

OUR SERVICES

OUR BUSINESS APPROACH

OUR RESPONSIBILITY

OUR STRATEGY

OUR FINANCIALS

Alw

ays

by y

our s

ide.

5

Our basics

Alw

ays

by y

our s

ide.

6

Polygon in figures 350,000

YEARLY ASSIGNMENTS

677 m EUR SALES, 2019

60+ YEARS’ EXPERIENCE

4,500 EMPLOYEES

14 COUNTRIES

3 CONTINENTS

24/7 SERVICE

+300 DEPOTS

Alw

ays

by y

our s

ide.

The Polygon framework

7

Brand promise What we stand for

Focus Our core business

Mission What we do

Approach How we do it

Values What we believe in

Customer segments To whom we deliver

Service lines What we offer

Always By Your Side

The global expert in Property Damage Control

We prevent, control and mitigate the effects of water, fire and climate

Solutions through people, technology and knowledge

Integrity, Excellence and Empathy

Companies, Households, Public Sector and Insurers

Water Damage Restoration

Fire Damage Restoration

Temporary Climate Solutions

Alw

ays

by y

our s

ide.

Brand promise – What we stand for

Strong local presence backed by global resources

Deep customer involvement, beyond our service commitment

Helping people to get on with their lives

Integrity, Excellence and Empathy

Always By Your Side

8

Alw

ays

by y

our s

ide.

Focus – Our core business

A clear focus – one-stop shop for preventing, controlling and mitigating

High quality and excellence in every area

Dedicated to be the best at what we do

The global expert in Property Damage Control

9

Alw

ays

by y

our s

ide.

Mission – What we do

Offering both standardised and tailor-made solutions in property damage control

Meeting the needs of all types of customers

Responding to increasing demands for preventive measures

Leading industry professionalisation and digitalisation

We prevent, control and mitigate the effects of water, fire and climate

10

Alw

ays

by y

our s

ide.

Approach – How we do it

Committed people with a passion for helping others

State of the art technology driven by continuous development

Outstanding knowledge gained from 350,000 yearly assignments

Distributed organisation driven by local entrepreneurship supported by a strong corporate culture

Solutions through people, technology and knowledge

11

Alw

ays

by y

our s

ide.

Core values – what we believe in

12

We are experts and knowledge leaders, striving for continuous improvement and applying best

practice from our global operations.

We are transparent and act in an honest way. We take

responsibility for our actions. Reliability is a key part of the

services we offer.

We have a genuine understanding of our

customers’ challenges. Our people make a difference by

showing respect and compassion.

Alw

ays

by y

our s

ide.

To whom we deliver

13

LARGE PROJECTS

MEDIUM SIZED

PROJECTS

SMALL JOBS

Companies Households Public Sector

Insurance

Man

aged

Pro

pert

y

Indu

stry

Cons

truc

tion

Resid

entia

l

Com

mer

cial

Inte

rmed

iarie

s

Publ

ic S

ecto

r

Hou

seho

lds

Four customer segments

Alw

ays

by y

our s

ide.

Our strategy 14

Alw

ays

by y

our s

ide.

A growth focused strategy Structure & Culture (build a better

business and focus on people and culture)

Productivity & Service Delivery (improve operations)

Portfolio Development (increase share of wallet with our key account customers)

New Segments & Solutions (grow property management and commercial insurance)

Cross-Border Solutions (sell and deliver major and complex claims)

Buy & Build (grow by acquisitions)

15

Alw

ays

by y

our s

ide.

Our strategic journey

16

Alw

ays

by y

our s

ide.

Driving industry transformation through digitalisation Embracing our leadership role Redesigning the value chain Automating processes Facilitating seamless integration

with insurers Responding to the requirements

for prevention services Utilizing and developing

Internet-of-Things solutions

17

Alw

ays

by y

our s

ide.

Streamlining Damage Control via digitalisation

18

CUSTOMER EXPERIENCE

PAST

EFFI

CIEN

CY

FUTURE

Alw

ays

by y

our s

ide.

19

Our business approach

Alw

ays

by y

our s

ide.

Market trends favour big players Scale and resources are important Consolidation, digitalisation, supply chain

centralisation and climate focus transform the industry

Insurance claims – low-cyclical and resilient to economic downturns – drive the demand

Fragmented market enables acquisitions Extreme weather events require scale and

cross-border cooperation

20

Alw

ays

by y

our s

ide.

Being global, acting local

21

Denmark 337 14 Austria 111 16 Canada 36 3

Finland 367 27 Belgium 44 2 Singapore 5 1

Norway 382 59 France 100 13 USA 136 17

Sweden 285 48 Germany 1 841 72

UK 718 17 Netherlands 174 14

Switzerland 94 9 = Employees = Depots

Alw

ays

by y

our s

ide.

Good is not good enough Consolidation of the Polygon

expertise in five Centres of Excellence

Cross-border activity to develop best practices

Elevates our industry to a new level of professionalism

22

Alw

ays

by y

our s

ide.

Our five Centres of Excellence

23

TEMPORARY CLIMATE SOLUTIONS US DOCUMENT

RESTORATION UK, US and Netherlands

EMERGENCIES Germany

MOISTURE CONTROL Sweden

MAJOR AND COMPLEX CLAIMS Germany

Centres of excellence

Countries in the Polygon Group

Alw

ays

by y

our s

ide.

Our business approach

24

DECENTRALISED ORGANISATION

LOCAL ENTREPRENEURSHIP

A CLEAR BUSINESS PHILOSOPHY

THE POLYGON MODEL

Alw

ays

by y

our s

ide.

The Polygon Model: helps our people make a difference

25

Alw

ays

by y

our s

ide.

26

Our responsibility

Alw

ays

by y

our s

ide.

Responsibility is clear to our hearts Our core business is to restore

property and thereby contribute to reduced use of resources

Our Responsibility Programme guides us to minimise risks, safeguard values and act sustainably, responsibly and with respect for others

We have a systematic approach to governance via our Code of Conduct

27

Alw

ays

by y

our s

ide.

Key sustainability areas

28

Alw

ays

by y

our s

ide.

First-choice employer 4,500 employees in 14 countries with a mix of backgrounds act

independently when helping customers in the best and fastest way Experience and skills are valuable but the right attitude is decisive Strategic talent management via Polygon Academy Education and training via Polygon Learning Zone Structured approach to health and safety Employee survey shows high engagement and most survey

results are above industry benchmark

29

Alw

ays

by y

our s

ide.

The Polygon Academy “If Polygon only knew…

what Polygon already knows” The Polygon Academy

is established to share practice in an organised way

Unique in our industry Champions become ambassadors

for the Polygon Model

30

Alw

ays

by y

our s

ide.

Reducing environmental impact Our core business brings valuable property back to life, decreasing

both environmental impact and cost We focus on efficient use of materials, energy and

other resources Every country drives their own agenda to reduce environmental impact A study indicates that Polygon’s water damage restoration services avoided

around 11,000 tonnes of CO2 emissions during 2019* Driving record systems, route optimisation, speed limiting devices and eco-

driving training contributes to reduce of fuel consumption and CO2 emissions from transports

* conducted in collaboration with students at the Royal Institute of Technology in Sweden.

31

Alw

ays

by y

our s

ide.

Responsible business We have high ethical standards

and always show respect towards individuals, organisations and society

Our people are expected to lead by example with our values Integrity, Excellence and Empathy as core principles

The Polygon Model and our Code of Conduct guide our efforts

32

Alw

ays

by y

our s

ide.

AGE DISTRIBUTION

Age %

<40 49

41–50 27

51–60 20

>60 4

Total 100

Key figures – responsibility

33

EMPLOYEE STATISTICS

2019 2018 2017

Work attendance, % 94.0 94.0 96.0

Employee turnover rate, % 21.0 28.0 18.4

Average number of employees 4,512 3,870 3,279

Of whom men, % 4,217 3,810 3,279

EMPLOYEE SATISFACTION

2019 2018 2017

Response rate, % 90 92 91

Team Efficiency Index (ESI) (BM 72) 77 77 76

Leadership index (LSI) (BM 77) 78 78 77

Engagement index (BM 72) 84 83 83

EMPLOYEES PER GEOGRAPHICAL SEGMENT 31 DECEMBER 2019

Segment Number of employees

Of whom men, %

Nordics and UK 2,046 82

Continental Europe 2,370 79

North America 170 75

Total 4,586 79

Alw

ays

by y

our s

ide.

34

People first! • People come first at Polygon, and we

invest a lot into making them thrive. This has been acknowledged externally in both Germany and the UK.

• Polygon in the UK has Investors In People (IIP) Platinum standard and Achilles accreditation for the sixth consecutive year.

• Polygonvatro in Germany was acknowledged for being a popular employer in two independent studies 2019.

Alw

ays

by y

our s

ide.

35

Customer partnership to decrease lead times and waste • Polygon’s subsidiary Plastic Surgeon has

partnered in a pilot with one of the UK’s leading insurance companies, Allianz. The goal is to contribute to a significant decrease of both insurance lead times and the amount of waste that goes to landfill.

Alw

ays

by y

our s

ide.

36

Our services

Alw

ays

by y

our s

ide.

Offering One-stop shopping

37

Alw

ays

by y

our s

ide.

38

WATER Polygon’s water specialists handle everything from small leaks to major incidents caused by

flooding. We are experts in restoring damaged property, equipment and documents. Preventing damage is another of our expert areas.

Alw

ays

by y

our s

ide.

Taking the right actions Assess the problem and its scope Prevent further damages Arrange professional drying Restore the site Salvage and recondition damaged

property and documents

39

Alw

ays

by y

our s

ide.

The Polygon advantages We cover every step of the

restoration process Remote monitoring saves

time and money Cross-border resources to

cope with major incidents Specialists in reconditioning

damaged equipment

40

Alw

ays

by y

our s

ide.

Water: the Polygon service offer

41

• Alarm response • Damage assessment • Claims handling • Demolition • Drying • Mould remediation • Remote video • Remote monitoring • Specialist water services • Video scoping • Technical reconditioning • Major and complex claims

• Disaster recovery • Emergency stabilisation • Complete project management • Freeze-vacuum drying and freeze drying • Sanitisation • Smoke and soot (carbon) removal • Deodorisation • Dehumidification and drying • Emergency planning and training • Scanning • Storage • Consulting • Archival and artwork conservation

• Acoustic • CCTV drainage surveys • Thermography • Tracer gas • Video endoscopes • Correlation

OUR WATER DAMAGE RESTORATION SERVICES INCLUDE

OUR DOCUMENT RESTORATION SERVICES INCLUDE

OUR LEAK DETECTION TECHNIQUES INCLUDE

Alw

ays

by y

our s

ide.

42

Digital solutions prevent water damage Polygon is determined to become the first provider to offer a full end-to-end solution that prevents water, mould and other property related damage.

Our key to success is to prevent damage by combining existing restoration processes with new technology and data analysis.

One solution is to install smart sensors and automatic valve shut offs for constant surveillance and rapid mitigation based on sensor alarms.

Alw

ays

by y

our s

ide.

43

FIRE Clearing soot and debris, drying up water left by the extinguishing work, and restoring buildings, machines and equipment. These are the major restoration challenges after a

sudden fire. Polygon takes on the job anywhere – from start to finish.

Alw

ays

by y

our s

ide.

Time is money! Get quickly back to work again Clean up after the fire Mitigate secondary effects

from smoke, oxidisation and water damages

Salvage and restore damaged equipment and documents

Manage subcontractors for reconstruction

44

Alw

ays

by y

our s

ide.

The Polygon advantages Involved from start to finish Taking advantage of the combined

global Polygon expertise Cross-border resources for large

assignments Technical reconditioning of

damaged equipment can save up to 60 percent

Fire-damaged documents can be salvaged

45

Alw

ays

by y

our s

ide.

Fire: the Polygon service offer

46

• Cleaning • Transportation • Content removal & storage • Carbon removal • Ultrasonic cleaning • Odour neutralisation • Corrosion control • Reconstruction of property and contents • Technical reconditioning • Major and complex claims • Water damage

OUR FIRE DAMAGE RESTORATION SERVICES INCLUDE

Alw

ays

by y

our s

ide.

47

Cross-border teamwork saved Norwegian fish factory – twice After a major fire at a Norwegian fish factory in 2019, Polygon Norway was called in to clean the building from soot, Together with colleagues from Denmark and Germany they assignment was completed. When another building at the same site caught a light later the same week, Polygon’s experts was called in again. A good example of how Polygon can solve major and complex claims with cross-border collaboration.

Alw

ays

by y

our s

ide.

48

Climate Cooling, heating and humidity control. Whenever the climate conditions

of a site need modification, considerable know-how is required to make sure conditions turn out perfect. Polygon has the expertise.

Alw

ays

by y

our s

ide.

Achieving perfect conditions Controlling temperature and

humidity Offering a complete set of

services: drying, cooling, heating and remote monitoring

Short-term as well as long-term Consulting services to manage life

cycle projects

49

Alw

ays

by y

our s

ide.

The Polygon advantages We have the expertise in every

aspect of climate control We assess damages and

recommend actions We perform project planning Our certified consultants help

avoid moisture problems from the beginning

50

Alw

ays

by y

our s

ide.

Climate: the Polygon service offer

51

• Dehumidification • Humidification • Air conditioning • Heating • Air exhaust • HEPA filtration • Chilled water • Total climate control • Remote monitoring • Equipment sizing • Project engineering • Consulting

OUR TEMPORARY CLIMATE SOLUTIONS SERVICES INCLUDE

Alw

ays

by y

our s

ide.

52

Climate solutions for over 1 million sq.m. of buildings every year Our Centre of Excellence for Climate Solutions in the US has world-leading expertise in moisture and temperature management and control. Every year we provide temporary climate solutions for over one million square metres of buildings. By using energy-efficient equipment, we create the right conditions to avoid shutdowns due to climate problems or regulatory restrictions. On construction sites, we enable building projects to stay on time and in food industry, we secure that required hygiene and product safety standards can be maintained.

Alw

ays

by y

our s

ide.

Our financials 53

Alw

ays

by y

our s

ide.

A strong development

54

SALES AND GROWTH

EUR million

Growth, % Sales, EUR million

0

2

4

6

8

10

0

10

20

30

40

50

2015 2016 2017 2018 2019

%

Adjusted EBITA, % Adjusted EBITA, EUR million

ADJUSTED EBITA

EUR million

0

10

20

30

40

50

2015 2016 2017 2018 2019

OPERATING CASH FLOW

EUR million

0

5

10

15

20

25

30

35

0

100

200

300

400

500

600

700

2015 2016 2017 2018 2019

%

Alw

ays

by y

our s

ide.

How our sales are split

55

SALES DISTRIBUTION BY GEOGRAPHY

Nordics & UK, 34% Continental Europe, 61% North America, 5%

SALES BY SERVICE LINE

Water damage restoration, 33% Technical reconditioning, 24% Fire damage restoration, 20% Leak detection, 4% Temporary Climate Solutions, 7% Major and complex claims, 12% Other 1%

Alw

ays

by y

our s

ide.

Financial year 2019/2018

56

EUR m 2019 2018

Sales 677.1 619.3

Sales growth, % 9.3 20.8

Adjusted EBITDA 81.3 53.0

Adjusted EBITDA, % 12.0 8.6

Adjusted EBITA 44.3 39.6

Adjusted EBITA, % 6.5 6.4

Operating cash flow 31.9 24,2

Net debt 284.8 180.6

Full-time employees 4,512 3,810

Alw

ays

by y

our s

ide.

57