To enter the website, complete the following easy steps: 1. Go to www.myPPGRewards.com. 2. Scroll down to the second login box: Retiree/No PPG Email Address Login. 3. Enter your PPG ID and Password (existing HR Direct password) > Login.

If you don’t remember your existing HR Direct password, click on Forgot Password? and enter your PPG ID when asked. Continue through Steps 4 and 5.

4. Follow the prompts to register.

Confirm your personal information;

Provide an email address (where we will send a temporary password if you forget your password in the future);

Answer three security questions (to assist with future password resets).

5. Click on Continue to enter myPPGRewards!

If you clicked on Forgot Password in Step 3 above, clicking on Continue will send a temporary password to the email address you provided in Step 4.

a. Visit your email to retrieve your password and return to the myPPGRe-wards.com login page.

b. Enter your PPG ID and temporary password.

c. You will be prompted to create a new, personal password, after that you will be connected directly to myPPGRewards!

Choose a password that’s easy to remember! However, if you forget your password in the future, you can reset it easily, using the email address and security question information you provided when you registered (Step 4).

FAQ/Troubleshooting

Q: Why do I keep getting the message ‘The user name or password is incorrect”?

A: You are getting this error because the PPG ID and password you entered do not

match what we have on record. Make sure that you are using your six digit PPG ID

number and the password you used for HR Direct. You only have 5 tries to enter the

correct PPG ID/password combination before the system will lock your account. Once

your account is locked, you must contact the HR Shared Services Center by phone in

order to unlock the account; your account will not unlock on it’s own after a certain

period of time. The number for the HR Shared Services Center is 1.888.774.2121.

If you do not remember your password, click ‘Forgot Password?’ to walk through the

steps of creating a new one.

If you continue to have issues, contact the HR Shared Services Center at

HRSharedServices@ppg.com or 1.888.774.2121.

FAQ/Troubleshooting

Q: Why am I getting an access denied message when I try to go to

myPPGRewards.com?

A: Be sure you are using the correct login method dependent on whether you have a PPG email

address of not. If you have a PPG email address, you must login using the top login section. If you

do not have a PPG email address or are a retiree, you must login using the bottom login section. If

you are still having issues, you could be getting this message for several different reasons:

If you are an international employee: International employees do not have access to

myPPGRewards.com at this time. If you need to get to the People Development Center, you

can access that through PPG Today.

If you are a new hire: Your HR information is still being processed. Once it is finished

processing, you will be able to access myPPGRewards using the directions in the New Hire

section at the start of this guide. You can also contact your HR manager directly for an

update.

If you are an active US employee who used to be a contractor: Your account has not been

updated correctly to reflect your change in assignment. Click here to email the HR Shared

Services Center. Provide a short description of the issue and include your PPG ID. They can

correct your account and then you will be able to access myPPGRewards.

If you are an active US employee: The first step you should take is clearing your cookies—

follow the directions here to clear your cookies and then try to access the site again. If the

issue persists, there is an error with your employee record that must be corrected. Click here

to email the HR Shared Services Center. Provide a short description of the issue you are

having and include your PPG ID. They can correct your account information and then you will

be able to access myPPGRewards.

If none of the solutions above work for you, please contact the HR Shared Services Center at

HRSharedServices@ppg.com or 1.888.774.2121

OR

Q: I do not have a PPG email address but when I try to reset my password I get the

error below.

A: You are getting this error because the PPG ID you entered is being linked to a

network account. If this is an error, please contact the HR Shared Services Center by

clicking here or calling 1.888.774.2121. Provide a short explanation of the issue you are

having and include your PPG ID. They can correct your account information and then

you will be able to reset your password.

Q: I am logging in from a shared computer (at a store or a kiosk) and am getting an

access denied message. How can I get access?

A: Try the following steps to gain access:

If you have a network ID, sign in to the computer using your network ID and

password and try accessing myPPGRewards. Or, access Citrix from the computer

and sign in using your network ID and password, then try to access myPPGRewards.

From the shared account, run IE as a different user.

FAQ/Troubleshooting

Clearing your cookies (these directions are specific to Internet Explorer)

1. Clear your cookies. Within Internet Explorer, go to the Tools menu and selection In-

ternet Options. You will see the “Delete…” button.

2. Click on the “Delete…” button, and on the next pop-up, choose to delete only

Cookies.

Click “Delete” and wait for the “Deleting Browsing History” window to close.

3. Next, clear your Temporary Internet Files. Once again, click the “Delete…” button.

This time, choose to delete Temporary Internet Files, as shown below. Click “Delete,”

and wait for the “Deleting Browsing History” window to close. Please close Internet

Explorer once this has finished.

4. Next, if you are using a PPG computer, flush your DNS cache. From the Start Menu,

choose All Programs and open the Accessories folder. Click once on the “Flush DNS

Cache” utility. You will see a window stating “Success!” once the script has finished

running.

5. Finally, if you are using a PPG computer, in the same folder you’ll find the “Clear

Temp Files” utility. Click on the program once to launch the script. You will see a few

pop-ups flash across your screen while temporary files are deleted. The main window

will disappear as the script completes. This may take a few minutes to finish.

6. You may now restart Internet Explorer.

FAQ/Troubleshooting