Unit 1010-12 10th Floor Robinsons Summit Center 6783 Ayala Avenue Makati City 1226

(02) 843 4556 / 0917 850 2775

Tutor’s Management Department Procedures for Tutors

Request for Change of Permanent Schedule (updated) Request to Open Extra Lessons (Office-Based Tutors Only)

Pay Inquiries Resignation (updated)

Notice of Absence Certificate of Service Provider

2307 Forms (updated) No Call No Show (NCNS) Status (updated)

Information Update

REQUEST FOR CHANGE OF PERMANENT SCHEDULE

1. Send an email to Tutors’ Management Leader (TML) My at my@unhoop.com.

Put in the SUBJECT LINE: <hanaso teaching name> Change of Schedule Request for <effective month & year> e.g. If you want to change your schedule starting September 2012, send an email with a subject line: Jolens Change of Schedule Request for September 2012

2. Recreate the table below in your email body to express your intent to request for a different

permanent schedule:

3. Schedule guidelines: a. Commit a minimum of 3 hours a day (6 lessons) and a maximum of 5 hours a day (10

lessons) for tutors with Guarantee Pay. Maximum for tutors without Guarantee Pay is 12 hours (24 lessons).

b. Commit a minimum of 2 days (only for weekend tutors) or 4 days and a maximum of 5 days a week including at least one weekend

c. If you are opening more than 10 lessons in a day, you could only have 7 consecutive lessons so put in breaks to cut the number of consecutive lessons.

d. If you are committing lessons earlier than 2pm, you need to start only from either 9am or 11am. If you are committing lessons earlier than 9am, you are free to start whichever timeslot you want from 5am-8:30am.

e. Take note of the conditions for the morning and early morning lessons. Make sure you are willing to accept and follow them:

i. For Guaratnee Pay Tutors: Lessons earlier than 12nn are not covered by the guarantee pay, unless otherwise specified. Committing during non-guarantee pay timeslots mean waiving the guarantee pay for those lessons

ii. Tutors need to commit a minimum of 3 mornings/early afternoon, including at least one weekend, or both weekends

iii. Tutors need to commit a minimum of 3 hours (6 lessons) of morning/early afternoon timeslot, apart from the evening lessons (if any)

Full Name

Teaching Nickname (Confirmation Code)

Effective Month

Reason for Change *please make this simple

Proposed Schedule Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

iv. Tutors need to be online at least 30 minutes before the lesson. Inability to do so may result to the cancellation of some/all lessons for the day

4. IMMEDIATE CHANGES OF SCHEDULE IS NOT RECOGNIZED BY THE SYSTEM. Contact TMD in

the event that you could no longer adhere to your permanent schedule so you could be advised accordingly.

5. When you enter the time, make sure to indicate the exact lesson schedule:

e.g. 7PM – 11:55PM NOT 7PM – 12MN 2PM – 4:55PM NOT 2PM – 5PM

6. Send this no later than 5 days before the effective month starts. Bear in mind that we could not guarantee that we will still be able to entertain requests sent in after the deadline.

7. Wait for your request to be processed. Your requested schedule shall be plotted down and deliberated on.

8. You will receive a reply before the effective month starts if your request has been approved or not. If your schedule has been approved, you may begin following it on the first day of the effective month even if your tutor’s site hasn’t been updated yet.

9. Once your request is approved and you decide to change your schedule again for the same

effective month, we will only allow you to change it for the SECOND time. You must also be able to send it before the deadline. This means that before you proceed requesting to change your schedule again, you have to make sure that it is your final request. Otherwise, your THIRD change of schedule for the same effective month is automatically rejected.

10. Please continue the email in a threadlike manner. Don’t create a new email whenever

you’re going to send a reply to Tutors’ Management. Just click on the “REPLY” button in your email so that previous conversations will be included.

11. If you are still going to receive the guarantee pay for that month, please be advised that the

guarantee pay depends on the existing protocol when your request was considered

Note to Office-Based tutors: You will not be able to request to teach from 4:30pm to 5:55pm for any day. These will serve as rest time and maintenance period for the PCs so make sure to omit them from your request.

Sample Change of Schedule Request:

Full Name Jolina T. Magdangal

Teaching Nickname (Confirmation Code)

Jolens (10)

Effective Month September 2012

Reason for Change *please make this simple

Have another job

Proposed Schedule Monday 7PM – 11:55PM

Tuesday 7PM – 11:55PM

Wednesday 7PM – 11:55PM

Thursday 7PM – 11:55PM

Friday REST DAY

Saturday REST DAY

Sunday 7PM – 11:55PM

REQUEST TO OPEN EXTRA LESSONS (OFFICE-BASED TUTORS ONLY)

1. Send an email to Tutors’ Management Leader My at my@unhoop.com at least 5 days before the extra lessons you intend to open. Put in the SUBJECT LINE: <hanaso teaching name> Request for extra lessons e.g. Bimby Request for extra lessons

2. Recreate the table below to express your intent to teach extra lessons outside of your permanent schedule:

3. Read and understant the following extra lessons guidelines:

You will not be allowed to open lessons from 4:30pm until 5:55pm and 11:30pm onwards

You will need an approval prior to opening the extra lessons slots to make sure that there will be enough stations for all the tutors

Extra lessons cannot be treated as substitutions to your committed yet unopened lesson slots, although they are most welcome

You will not receive guarantee pay for any extra lesson you open

4. Await for a reply if your request has been approved or not. You will also be advised via email which station you will be using for those extra lessons.

Full Name

Teaching Nickname (Confirmation Code)

The earliest timeslot I could open in my teaching account is

Extra lesson slot/s I wish to open is/are

<Date>

<Date>

<Date>

<Date>

<Date>

<Date>

<Date>

Sample Request for extra lessons:

Full Name James Carlo Aquino-Yap Jr.

Teaching Nickname (Confirmation Code)

Bimby (1936)

The earliest timeslot I could open in my teaching account is

5pm

Extra lesson slot/s I wish to open is/are

March 25 2pm-4:55pm

March 28 11am-3pm

March 30 11am-3pm

PAY INQUIRIES

5. Send an email to Tutors’ Management Leader My at my@unhoop.com. Put in the SUBJECT LINE: <hanaso teaching name> Pay Inquiry for <month of pay in question> e.g. You have an inquiry regarding your July 2012 salary, send an email with a subject line: Jolens Pay Inquiry for July 2012

6. Write your concern in a comprehensible manner. Please try your best to make this simple and straight to the point. DON’T include unnecessary information. If your question is regarding a certain pay detail, make sure to mention the month and year of the pay detail you are inquiring about.

Sample Simple Pay Inquiry Letter: Dear Ms. My, I have a question regarding my July 2012 pay detail. I would like to ask why it shows that I have 50 absences at the bottom part of my pay detail. I’m looking forward to your clarification. Thank you Jolens (10)

7. Remember to always include your hanaso teaching name and Confirmation Code in your

emails. In the signature part of your email, please put your teaching name and enclose in parenthesis your Confirmation Code (as shown in the sample above) so you could be easily identified by the staff.

8. Please continue the email in a threadlike manner. Don’t create a new email whenever

you’re going to send a reply to Tutors’ Management. Just click on the “REPLY” button in your email so that previous conversations will be included. Refrain from adding another inquiry regarding another topic in the same email (e.g. your salary). Your subject line serves as your reference information regarding your inquiry. Adding another inquiry irrelevant to the topic creates confusion in the documentation of your concerns.

9. Please give the Tutors’ Management Department (TMD) at most 3 days to reply to you.

RESIGNATION

Your Service Provider Agreement states that you are supposed to give a 30-day notice if you wish to terminate the said agreement already. Once you are certain to resign, please email your resignation letter to Tutors’ Management Staff (TMS) My at my@unhoop.com. Put in the SUBJECT LINE: <hanaso teaching name> resignation letter <effective date of resignation> e.g. Lloydie resignation letter 081512 You may address your resignation letter to: Myra Evan C. Ocampo Tutors’ Management Leader (TML) UNHoop Philippines, Inc. Units 1010-12, 10th Floor Robinsons Summit Center 6783 Ayala Avenue, Makati City 1226 Please remember to include the following in your resignation email:

effective date of resignation reason for resignation date when you’ll return the books your full name plus your hanaso teaching name and ID in the signature part

e.g. John Lloyd Cruz (Lloydie/2232) your signature

We shall NOT honor unsigned resignation letters. Once your effective date of resignation has passed, we’ll reclaim your Skype account, hanaso tutor site and Side by Side or one:one books. If you still have remaining salary to claim, it will be paid in cash if you are not able to surrender your books and Skype account by the 5th of the payable month. If you paid the rental fee for the books, you need to return the books personally or via an emissary since the rental fee will be paid back by cash. Allow 7 days lead-time to ensure that we will have the money at hand by the time of your visit. e.g. You resigned on 08/15/12, but worked from August 1-14, 2012. Your August 2012 salary will be paid in cash if you don’t surrender your books and Skype account by the 5th of September 2012.

NOTICE OF ABSENCES

Should you foresee any situation which will prevent you from opening/teaching lessons on any day that you have committed to teach, you don’t have to ask for permission to have a leave of absence. You just need to inform us about the day/s which you will not be opening lessons. Also, don’t open lessons for that day. If you already have reservations, send us a text message to ask for a cancellation. You may inform us via e-mail if you are informing at least a day in advance. Inform us via mobile phone or mobile message if you are informing for the same day. Should you choose to tell us by e-mail, please send your notice of absence to my@unhoop.com, using the following format:

SUBJECT: Jolens Notice of Absence

Full Name Jolina T. Magdangal

Teaching Nickname (Confirmation Code)

Lloydie (2232)

Date of Absence/s October 10-13, 2012

Reason I will be out of the country

CERTIFICATE OF SERVICE PROVIDER

The company does not issue Certificate of Employment, but we do issue Certificate of Service Provider. Send your request for a Certificate of Service Provider to maria@unhoop.com following this sample:

SUBJECT: Lloydie Certificate of Service Provider Request

Full Name John Lloyd Cruz

Teaching Nickname (Confirmation Code)

Lloydie (2232)

Include Rate Yes

Date of pick-up from office October 10, 2012 at 7pm

2307 FORMS

2307 forms are BIR forms used for Withheld Tax. For a more detailed explanation, please visit the site http://www.bir.gov.ph/lumangweb/form_cer.html Send your request for your 2307 Forms to my@unhoop.com, following this sample:

SUBJECT: Jolens 2307 Form Request

Full Name Jolina P. Magdangal

Teaching Nickname (Confirmation Code)

Jolens (10)

Requested Quarters 2nd and 3rd

Date of pick-up from office November 12, 2012; 7pm

NO CALL NO SHOW (NCNS) STATUS

As stipulated in your contract, it’s a no-no to miss lessons. In the event that you do miss lessons without contacting us prior to your schedule, you are expected to contact us via call or mobile message and explain what happened. It is also imperative you e-mail an Incident Report to my@unhoop.com to formally explain what happened and what you plan to do to avoid missing lessons again in the future within 3 days of the incident. For your guidance, here is a flowchart of what happens if and when you get tagged NCNS:

Tutor has incurred the No Call No Show (NCNS) status

Received a message via Skype/ Mobile phone stating:

“We were trying to contact you. You were supposed to have a class at [time1]

but since you weren’t responding this has now been cancelled along with your

[time2] class. All your open lessons have also been closed. Contact us as soon as

possible.”

Did tutor reply/call the Tutors

Management Department to apologize

and explain what happened?

Yes

No

Tutor would be allowed to teach remaining lessons for the

day/week but all open lessons will be closed for the week

Tutor needs to send an Incident Report to my@unhoop.com

detailing the events that led to the missed class and a resolution on

how to avoid missing lessons again in the future within 3 days of the

incident

Tutor would be receiving a Warning for

Termination via e-mail

Tutor needs to reply acknowledging the receipt of the

Warning for Termination letter within 3 days, details

of the events that led to the missed class, and a

resolution on how to avoid missing lessons again

Await futher instructions if and when you would be allowed to open

lessons again.

How many times has the tutor

received a NCNS status?

More than

once

Once

Note: In the event that the tutor continues the habit of missing lessons without informing us or deliberately ignores any communication pertaining to

the said missed lesson/s, the company reserves the right to terminate the Service Provider Agreement even without the Warnin g for Termination

Incident reports need to contain the following in order to be treated as complete and concise:

1. Events that led to the missed class. 2. Your resolution on how to avoid missing lessons again in the future. 3. Your Tutor Nickname and Tutor ID.

Following-up regarding your NCNS standing is welcome. However, do allow ample time for the deliberation of the management.

INFORMATION UPDATE

In the event that you change any pertinent personal information for any reason, kindly let us know so we could duly update our files and update the website as necessary. Please fill out only the fields for your full name, teaching nickname with Confirmation Code, and the new information to which you would like to update us with. You would also have to supply us with the necessary proof/supporting documents, as applicable.

SUBJECT: Jolens Information Update

Full Name Jolina Perez Magdangal

New BIR Full Name Jolina Magdangal Escueta

Teaching Nickname (Confirmation Code)

Jolens (10)

New Civil Status Married

New Address 75 Mabuhay road, Makati City

New Mobile Number --

New Landline Number --

New E-mail Address --

New Degree attained --

New Certifications/ Examinations Taken

--

New Seminar/s Attended --

New Language Skill Acquired Beginner Japanese