tm q3 report
DESCRIPTION
...TRANSCRIPT
Q3 Review
Current state of the Area
Talent Capacity
April May June July August September
2013 573 459 414 391
2014 682 654 523 496 459 382
573
459414
391
682654
523496
459
382
0
100
200
300
400
500
600
700
800
# of Member in the Entity (Talent Capacity)
2013 2014
Retention Rate in the Entity
April May June July August September
Healthy Level of RR 85% 85% 85% 85% 85% 85%
RR in 2014 97% 96% 80% 95% 93% 83%
RR in 2013 80% 90% 94%
97% 96%
80%
95% 93%
83%
80%
90%94%
0%
20%
40%
60%
80%
100%
120%
Short-term Retention (Level of Health >85%)
Healthy Level of RR RR in 2014 RR in 2013
Retention Rate Summary
•
•
•
•
Talent Capacity (Front/Back Office)
83,70% 84,60% 83,20% 81,30%76,90% 75,10%
16,30% 15,40% 16,80% 18,80% 23,10% 24,90%0,00%
10,00%
20,00%
30,00%
40,00%
50,00%
60,00%
70,00%
80,00%
90,00%
April May June July August September
Front Office/Back Office
Front Office Back Office
Productivity
0
0,2
0,4
0,6
0,8
1
1,2
1,4
1,6
1,8
April May June July August September
Members’ Efficiency: X / TMP+TLP
iGCDP oGCDP iGIP oGIP
Quality
•
•
•
TMP Issues to Improve
•
•
•
Improvement:
TLP Issues to Improve
•
•
Improvement:
TMP+TLP Issues (+)
•
•
•
•
TM Projects Review
TMP/TLP Customer Experience: Capacity + Quality
Learning & Development
GIS Implementation
PLAY Current State
Timeline – 10/18 LCs are recruiting in 2 waves
Reintegration
Current State
Discovery Days
• Bologna
• Brescia
• Milano
October 11-12
•Bari
•Ferrara
•Napoli FII
•Padova
•Torino
•Trieste
•Trento
October 25-26•Venezia
November 1-2
•Ancona
•Catania
•Genova
•Palermo
•Pavia
•Roma S & Roma 3
November 7-9•Napoli
Parthenope
November 22-23