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TM Project web site www.arl.org/libqual/ Report Meeting Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

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2003 LibQUAL+™ Survey Activity

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Page 1: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

TM

Project web site www.arl.org/libqual/

Report MeetingReport Meeting

Colleen CookBruce ThompsonMartha KyrillidouJonathan Sousa

June 21, 2003ALA Toronto

CANADA

http://www.arl.org/index.html
Page 2: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ GrowthLibQUAL+™ Growth

13

43

164

308

4,407

20,416

78,863

128,958

0

50

100

150

200

250

300

350

2000 2001 2002 2003

Survey Year

Number ofInstitutions

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Number ofResponses

Number of Institutions

Number of Responses

Page 3: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

2003 LibQUAL+™ Survey Activity2003 LibQUAL+™ Survey Activity

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

Date

Res

pons

es

Page 4: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

2003 LibQUAL+™ Survey Activity2003 LibQUAL+™ Survey Activity

Page 5: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary Colleges or UniversitiesColleges or Universities

Page 6: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Colleges or LibQUAL+™ 2003 Colleges or Universities – Dimension MeansUniversities – Dimension Means

Page 7: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Colleges or LibQUAL+™ 2003 Colleges or Universities – Library UseUniversities – Library Use

Page 8: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Colleges or LibQUAL+™ 2003 Colleges or Universities – Core QuestionsUniversities – Core Questions

Page 9: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary Community CollegesCommunity Colleges

Page 10: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Community LibQUAL+™ 2003 Community Colleges – Dimension MeansColleges – Dimension Means

Page 11: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Community LibQUAL+™ 2003 Community Colleges – Library UseColleges – Library Use

Page 12: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary Academic Health SciencesAcademic Health Sciences

Page 13: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Health LibQUAL+™ 2003 Health Sciences – Dimension MeansSciences – Dimension Means

Page 14: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Health LibQUAL+™ 2003 Health Sciences – Library UseSciences – Library Use

Page 15: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary Military InstitutionsMilitary Institutions

Page 16: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Military LibQUAL+™ 2003 Military Institutions – Dimension MeansInstitutions – Dimension Means

Page 17: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Military LibQUAL+™ 2003 Military Institutions – Library UseInstitutions – Library Use

Page 18: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 SummaryLibQUAL+™ 2003 SummaryState and Public InstitutionsState and Public Institutions

Page 19: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 State and LibQUAL+™ 2003 State and Public – Dimension MeansPublic – Dimension Means

Page 20: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 State and LibQUAL+™ 2003 State and Public – Library UsePublic – Library Use

Page 21: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary United KingdomUnited Kingdom

Page 22: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 United LibQUAL+™ 2003 United Kingdom – Dimension MeansKingdom – Dimension Means

Page 23: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 United LibQUAL+™ 2003 United Kingdom – Library UseKingdom – Library Use

Page 24: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 Summary LibQUAL+™ 2003 Summary French CanadianFrench Canadian

Page 25: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 French LibQUAL+™ 2003 French Canadian – Dimension MeansCanadian – Dimension Means

Page 26: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 French LibQUAL+™ 2003 French Canadian – Library UseCanadian – Library Use

Page 27: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

Key to Radar ChartsKey to Radar Charts

Page 28: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

Key to Bar ChartsKey to Bar Charts

Page 29: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+™ 2003 by theLibQUAL+™ 2003 by theNumbersNumbers

Institutions SurveysTotal 308128,958American English 285115,852

Colleges and Universities 22198,206Community Colleges 307,354Academic Health Sciences 227,388Military Institutions 61,697Public and State Institutions 5741Academic Law Institutions 1466

British English 2011,919Canadian French 2416Dutch English 1771ARL 6631,479

Page 30: TM Project web site Report Meeting Colleen Cook Bruce Thompson Martha Kyrillidou Jonathan Sousa June 21, 2003 ALA Toronto CANADA

LibQUAL+LibQUAL+ Related DocumentsRelated Documents

LibQUAL+LibQUAL+ Web Site http://www.arl.org/libqual/

LibQUAL+LibQUAL+ Bibliographyhttp://www.coe.tamu.edu/~bthompson/servqbib

Survey Participants Procedures Manual http://www.arl.org/libqual/procedure/lqmanual2.pdf


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