title of presentation name of presenter title of presenter school / faculty / division
DESCRIPTION
Title of presentation Name of presenter Title of presenter School / Faculty / Division xx Month 201x. MasterClass: Applying for Internships and Graduate Employment Career Development Centre La Trobe University 17 July 2014. MasterClass: Applying for Internships and Graduate Employment. - PowerPoint PPT PresentationTRANSCRIPT
latrobeeduaustudentscareers CRICOS Provider 00115M
Title of presentationName of presenterTitle of presenter School Faculty Divisionxx Month 201x
MasterClass Applying for Internships and Graduate EmploymentCareer Development CentreLa Trobe University17 July 2014
2CAREER DEVELOPMENT CENTRE | La Trobe University
MasterClass Applying for Internships and Graduate Employment
Workshop Overview
bull Researching opportunities
bull Networking
bull Resumes
bull Online applications
bull Responding to behavioural questions
bull Interviews
bull Interview Activity
bull Graduate Employers Panel
Researching Opportunities
4CAREER DEVELOPMENT CENTRE | La Trobe University
A sample of organisations offering graduate programs internships and vacation programs (currently recruiting)bull ALDIbull Anglo American (vacation program)bull ASIObull Bendigo and Adelaide Bankbull BDO (cadet program)bull Dixon Advisory (internship)bull Defence bull Dept of Environment Primary Industriesbull Industry Cadetships (FTSE)bull KPMG (vacation program)bull Reserve Bank of Australia (internships for PhD students)bull Vic Roads (vacation program and industry based learning)bull Telstra (vacation program)bull Various hospitals (nurse applications close in July)bull Woodside (vacation program)
5CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities to get experienceFormal or informal programs for penultimate or final year students
Vacation programs
bull Degree related work usually at end of second last year of study
bull Usually offered by large organisations also offering graduate programs
Internships Work placements
bull Supervised work experience in an area related to study and or career interests
bull Can occur at any time of year for various lengths of time
bull You can arrange an informal placement yourself
Cadetships
bull Position offered to students or graduates providing training on the job
bull Can be full time or part time
bull Often offered in conjunction with industry bodies or university faculties
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
2CAREER DEVELOPMENT CENTRE | La Trobe University
MasterClass Applying for Internships and Graduate Employment
Workshop Overview
bull Researching opportunities
bull Networking
bull Resumes
bull Online applications
bull Responding to behavioural questions
bull Interviews
bull Interview Activity
bull Graduate Employers Panel
Researching Opportunities
4CAREER DEVELOPMENT CENTRE | La Trobe University
A sample of organisations offering graduate programs internships and vacation programs (currently recruiting)bull ALDIbull Anglo American (vacation program)bull ASIObull Bendigo and Adelaide Bankbull BDO (cadet program)bull Dixon Advisory (internship)bull Defence bull Dept of Environment Primary Industriesbull Industry Cadetships (FTSE)bull KPMG (vacation program)bull Reserve Bank of Australia (internships for PhD students)bull Vic Roads (vacation program and industry based learning)bull Telstra (vacation program)bull Various hospitals (nurse applications close in July)bull Woodside (vacation program)
5CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities to get experienceFormal or informal programs for penultimate or final year students
Vacation programs
bull Degree related work usually at end of second last year of study
bull Usually offered by large organisations also offering graduate programs
Internships Work placements
bull Supervised work experience in an area related to study and or career interests
bull Can occur at any time of year for various lengths of time
bull You can arrange an informal placement yourself
Cadetships
bull Position offered to students or graduates providing training on the job
bull Can be full time or part time
bull Often offered in conjunction with industry bodies or university faculties
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Researching Opportunities
4CAREER DEVELOPMENT CENTRE | La Trobe University
A sample of organisations offering graduate programs internships and vacation programs (currently recruiting)bull ALDIbull Anglo American (vacation program)bull ASIObull Bendigo and Adelaide Bankbull BDO (cadet program)bull Dixon Advisory (internship)bull Defence bull Dept of Environment Primary Industriesbull Industry Cadetships (FTSE)bull KPMG (vacation program)bull Reserve Bank of Australia (internships for PhD students)bull Vic Roads (vacation program and industry based learning)bull Telstra (vacation program)bull Various hospitals (nurse applications close in July)bull Woodside (vacation program)
5CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities to get experienceFormal or informal programs for penultimate or final year students
Vacation programs
bull Degree related work usually at end of second last year of study
bull Usually offered by large organisations also offering graduate programs
Internships Work placements
bull Supervised work experience in an area related to study and or career interests
bull Can occur at any time of year for various lengths of time
bull You can arrange an informal placement yourself
Cadetships
bull Position offered to students or graduates providing training on the job
bull Can be full time or part time
bull Often offered in conjunction with industry bodies or university faculties
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
4CAREER DEVELOPMENT CENTRE | La Trobe University
A sample of organisations offering graduate programs internships and vacation programs (currently recruiting)bull ALDIbull Anglo American (vacation program)bull ASIObull Bendigo and Adelaide Bankbull BDO (cadet program)bull Dixon Advisory (internship)bull Defence bull Dept of Environment Primary Industriesbull Industry Cadetships (FTSE)bull KPMG (vacation program)bull Reserve Bank of Australia (internships for PhD students)bull Vic Roads (vacation program and industry based learning)bull Telstra (vacation program)bull Various hospitals (nurse applications close in July)bull Woodside (vacation program)
5CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities to get experienceFormal or informal programs for penultimate or final year students
Vacation programs
bull Degree related work usually at end of second last year of study
bull Usually offered by large organisations also offering graduate programs
Internships Work placements
bull Supervised work experience in an area related to study and or career interests
bull Can occur at any time of year for various lengths of time
bull You can arrange an informal placement yourself
Cadetships
bull Position offered to students or graduates providing training on the job
bull Can be full time or part time
bull Often offered in conjunction with industry bodies or university faculties
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
5CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities to get experienceFormal or informal programs for penultimate or final year students
Vacation programs
bull Degree related work usually at end of second last year of study
bull Usually offered by large organisations also offering graduate programs
Internships Work placements
bull Supervised work experience in an area related to study and or career interests
bull Can occur at any time of year for various lengths of time
bull You can arrange an informal placement yourself
Cadetships
bull Position offered to students or graduates providing training on the job
bull Can be full time or part time
bull Often offered in conjunction with industry bodies or university faculties
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
6CAREER DEVELOPMENT CENTRE | La Trobe University
Eligibility for formal vacation programs
bull Check eligibility with each employer
bull Mostly undergraduate students in the penultimate year of their degree (ie the summer before your final year)
bull Many firms take only students with permanent residence status
bull More info on vacation programs can be found at
httpwwwgraduateopportunitiescomfree-downloadsebooks
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
7CAREER DEVELOPMENT CENTRE | La Trobe University
What are the opportunities for graduate jobs
Graduate programs
bull Structured professional development programs lasting 1-2 years in large organisations specifically for new graduates
bull Many applications must be submitted a year in advance whilst some are ongoing
bull Only one option
Graduate positions
bull Formal full time positions offered by organisations of all sizes to students who are about to have recently completed their studies
bull Advertised on job boards (seek careerhub) by professional associations or just on company website
Entry level opportunities
bull Get a lsquofoot in the doorrsquo in an organisation that provides further opportunities for training and development and work your way up
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
8CAREER DEVELOPMENT CENTRE | La Trobe University
Typical stages of the selection process
Reference and Probity Checks
Face to Face Interview
Assessment Centre (usually formal programs only)
Psychometric Testing (usually formal programs only)
Phone Screening (may occur)
Online application
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
9CAREER DEVELOPMENT CENTRE | La Trobe University
Researching vacation and internship programs
wwwgraduateopportunitiescom
wwwunigradcomau
wwwgradconnectioncomau
httpforumswhirlpoolnetauforum136
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
10CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for researching vacation placements internships
Identify the various sources of information available to you Facultyschool websites and emails Industry and professional association websites Industry-based learning within your course Volunteering
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
11CAREER DEVELOPMENT CENTRE | La Trobe University
Graduate jobs info and resources
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
12CAREER DEVELOPMENT CENTRE | La Trobe University
Advertised general job vacancies
bull Employment websites wwwseekcomauwwwmycareercomauwwwcareeronecomau
bull La Trobersquos CareerHublatrobeeduaustudentscareers
bull Company websitesbull Professional associationsbull Recruitment agencies
wwwrcsacomaubull Newspapersbull Industry specific job boards
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
13CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for job websites
bull Register your profile so employers can search for you
bull Subscribe to job email alerts
bull Check everyday for new listings
bull Apply ASAP ndash many employers close vacancies once they receive enough applications
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
14CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for using Recruitment Agencies to find graduate jobs
bull They work for the employer not you
bull Register with agencies advertising jobs in your field
bull Build relationship with recruiter
bull Accept short-term contract roles
bull Ask for feedback on resume interviewsWhat are 3 things I could do to improve my interview performanceIn what ways could I make improvements to my resume
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
15CAREER DEVELOPMENT CENTRE | La Trobe University
lsquoCanvassingrsquo for a graduate job or work placement
1 Identify companies in your target industry to contact
2 Identify potential contacts within each company Hiring managers not HR departmentsUse LinkedIn personal networks company websites to find contacts
3 Decide on contact approachEmail phone social media in-person
4 Prepare tailored cover letter and resume
5 Make contact and provide a copy of your resume
6 Follow-up as appropriate or agreed
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
16CAREER DEVELOPMENT CENTRE | La Trobe University
Summary on Researching Opportunities for Jobs and Getting Experience
bull Start your research early
bull Use multiple methods
bull Target your applications to companies that fit your values and career goals
bull Keep a record of your research findings
bull There are many opportunities outside of formal programs
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Networking
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
18CAREER DEVELOPMENT CENTRE | La Trobe University
ldquoNetworking the exchange of information or services among individuals groups or institutions specifically
the cultivation of productive relationships for employment or businessrdquo
Source Merriam Webster Dictionary
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
19CAREER DEVELOPMENT CENTRE | La Trobe University
Why network
bull develop two-way mutually beneficial relationships
bull find out about your industry
bull learn from others
bull share your knowledge and skills
bull work collaboratively towards common aims
bull be aware of opportunities for career advancement
bull stay in touch with the right people to get lsquothings donersquo
bull communicate your strengths
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
20CAREER DEVELOPMENT CENTRE | La Trobe University
Networking can be formal or informal
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
21CAREER DEVELOPMENT CENTRE | La Trobe University
With whom
People with shared professional interests
bull family
bull friends or friends-of-friends
bull at uni
bull in professional associations
bull in your industry or allied professions
bull in organisations you might volunteer with or work for
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
22CAREER DEVELOPMENT CENTRE | La Trobe University
Where
bull Informal occasions in day-to-day life
bull Clubs and societies at uni
bull Professional events
bull Online
bull Employer events and expos
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
23CAREER DEVELOPMENT CENTRE | La Trobe University
Networking is a skill
bull Be purposeful
bull Actively listen and observe
bull Ask thoughtful relevant questions and be interested in peoplersquos responses
bull Ask open-ended questions
bull Be mindful of where you are and other peoplersquos interests (and time)
How to network
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
24CAREER DEVELOPMENT CENTRE | La Trobe University
Networking Tips
1 Think ahead
Whatrsquos your aim Who would like to meet What do you want Names ideas introductions What can you do for others
2 Get comfortable
Practice skills Put yourself into environments yoursquore comfortable in as well as getting used to new settings (and people)
3 Go to the right places for your career objective or industry
4 Follow up on the information and contacts you make
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
25CAREER DEVELOPMENT CENTRE | La Trobe University
Networking online
Facebookbull Will anything be embarrassing if seen by an employerbull Ensure privacy settings keep employers separated from friends
LinkedInbull Best for professional networkingbull Upload your resumebull Have a professional summary and photo bull Keep up to date with referees and ex-colleagues
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
26CAREER DEVELOPMENT CENTRE | La Trobe University
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
27CAREER DEVELOPMENT CENTRE | La Trobe University
How to use LinkedIn
bull Join a special interest group related to your fieldbull Contribute to conversations in the interest groupsbull Update your status regularly lsquoseeking opportunities inrsquobull Use the resume builderbull Ask former colleagues and employers to complete a
recommendation on your accountbull Add people that you meet including recruiters at Career Exposbull Follow up your contacts regularly use the in-built email or go
directly through their email address
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
28CAREER DEVELOPMENT CENTRE | La Trobe University
Use social media for research
bull get more info about graduate opportunities employer expectations and company culture using Linked In and other sites
bull connect directly with employers and get updates through their twitter and other accounts
bull forums can be a good source of info on recruitment process from people who have been through the process and from employers
o eg whirlpool gradconnection wikijob etc
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
29CAREER DEVELOPMENT CENTRE | La Trobe University
Gradconnection ndash employer forum sessions
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
30CAREER DEVELOPMENT CENTRE | La Trobe University
whirlpool ndash posts by Ericssonrsquos
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
31CAREER DEVELOPMENT CENTRE | La Trobe University
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
32CAREER DEVELOPMENT CENTRE | La Trobe University
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
33CAREER DEVELOPMENT CENTRE | La Trobe University
KEY POINTS
Networkinghellipbull exchangebull informal or formalbull a career skill for life bull face to face or online bull an opportunity to connect bull requires professional behaviour wherever it
happens
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Resumes
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
35CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume is a marketing tool
It tells your story
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
36CAREER DEVELOPMENT CENTRE | La Trobe University
Will anyone read your resume
Does it look professional relevant clear and concise
NO MAYBE YES
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
37CAREER DEVELOPMENT CENTRE | La Trobe University
Will it get you an interview
Does it clearly demonstrate the specific skills knowledge and personal characteristics that the position requires
and the organisation values
NO MAYBE YES
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
38CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume should make it easy for employers
to see what you have to offer
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
39CAREER DEVELOPMENT CENTRE | La Trobe University
1 Keep it concise
bull include key information on the first page
bull focus on key points and dates
bull 3 pages at most
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
40CAREER DEVELOPMENT CENTRE | La Trobe University
2 Make it easy to read and follow
bull keep the layout clear simple and uncluttered
bull organise information so itrsquos easy to follow using clear headings and sub-headings
bull use dot points for details
bull include page numbers
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
41CAREER DEVELOPMENT CENTRE | La Trobe University
3 Provide relevant information
bull highlight your key skills and provide clear evidence of these (and qualities) you claim to have
bull use key words that reflect essential aspects of the position description and organisation
bull use reverse chronological order listing the current or most recent activity first
bull adapt your resume for each job application so it accurately reflects the key skills and other requirements of the job you are applying for
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
42CAREER DEVELOPMENT CENTRE | La Trobe University
4 Use it to demonstrate your skills inhellip
bull researching assembling and presenting relevant information
bull writing editing and proof-reading
bull paying attention to detail
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
43CAREER DEVELOPMENT CENTRE | La Trobe University
Your resume has a job to do
Summarise and give evidence of the
qualifications skills experience and qualities
you have that match an employerrsquos specific job
and workplace requirements
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
44CAREER DEVELOPMENT CENTRE | La Trobe University
What do employers want
1 Interpersonal amp communication skills2 Passion knowledge of industry drive commitment attitude3 Analytical problem solving skills4 Calibre of academic results5 Work experience6 Values fit cultural alignment7 Emotional intelligence8 Teamwork9 Extracurricular activities10 Leadership skills
Source 2013 Graduate Careers Australia Employer Survey
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
45CAREER DEVELOPMENT CENTRE | La Trobe University
What yoursquove done in the past suggests what you can do for an employer
now amp in the future
Employers want to know about the transferable skills amp qualities you
have as well as your university degree and academic results
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
46CAREER DEVELOPMENT CENTRE | La Trobe University
Use your Resume to show employersthat you have what they want EXAMPLES
Interpersonal and communication skills (written and oral)bull quality of your resume studies activities communication with employer
Passion knowledge of industry bull studies professional development professional memberships practical
experience
Work experience bull volunteering part-time work internships paid work in your industry
Teamwork skills bull uni projects sports clubs and societies part-time work
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
47CAREER DEVELOPMENT CENTRE | La Trobe University
Communicate your selling points
1 Where are you heading and what can you offer
2 What can you do for an organisation
3 How up-to-date is your knowledge of your
disciplineindustryprofession
4 What added value or potential do you have
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
48CAREER DEVELOPMENT CENTRE | La Trobe University
1 Where are you heading and what can you offer
Career Objective
EXAMPLE
I am seeking a graduate role in government where I can contribute my
research and analytical skills to the development of policies in youth
justice and community engagement
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
49CAREER DEVELOPMENT CENTRE | La Trobe University
3 ASPECTS of strong career objectives
1 specific amp targeted ndash eg graduate role government
2 demonstrate motivation and awareness of the different sectors of industry ndash eg what you can contribute areas of interest industry language
3 not too vague or general ndash eg specific about key skills
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
50CAREER DEVELOPMENT CENTRE | La Trobe University
2 What can you do for an organisation
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
51CAREER DEVELOPMENT CENTRE | La Trobe University
2 types of skills
1 industry specific ndash specialist technical expert
2 transferable ndash general practical employable
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
52CAREER DEVELOPMENT CENTRE | La Trobe University
bull donrsquot assume that anyone reading your resume will know what skills you have gained through your degree placements part-time work etc
bull identify and assess your own skills and strengths
bull communicate them in your resume job applications and interviews
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
53CAREER DEVELOPMENT CENTRE | La Trobe University
ORGANISED RESEARCHED reported generated SUPERVISED monitored
planned assisted REPORTED tested initiated budgeted provided WROTE illustrated handled ADVISED taught planned
translated used PREPARED managed dealt with
Use action verbs to describe what yoursquove done at uni on placements and in part-time work
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
54CAREER DEVELOPMENT CENTRE | La Trobe University
4 TIPS for communicating your skills
1 list your key skills under sub-headings with examples of what yoursquove done
2 use action verbs eg researching managing planning creating analysing installing
3 provide evidence of where and how yoursquove applied specific skills
4 reflect key words from the position description duty statement
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
55CAREER DEVELOPMENT CENTRE | La Trobe University
Example
Organisational Skills
bull planned and coordinated training sessions for the Eltham Junior Basketball Team for 3 years
bull planned managed and filled fortnightly rosters for up to 12 staff at the Toys lsquoRrsquoUs Brunswick store for 18 months including two peak Christmas periods
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
56CAREER DEVELOPMENT CENTRE | La Trobe University
FACT
Including details of your skills or competencies in your resume
increases your chance of being offered an interview by 30
Bright and Earl 2007
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
57CAREER DEVELOPMENT CENTRE | La Trobe University
3 How up-to-date is your knowledge of your disciplineindustryprofession
Show your awareness and active participation through
bull student placements or internships
bull volunteer work
bull paid work
bull active membership of professional associations
bull extra-curricular activities
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
58CAREER DEVELOPMENT CENTRE | La Trobe University
4 What added value or potential do you have Achievements
bull How and when did you positively affect a project a community an organisation the bottom line your boss your co-workers your clients
bull What awards commendations publications etc have you achieved that relate to your career objective
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
59CAREER DEVELOPMENT CENTRE | La Trobe University
Examples of relevant achievements
bull holding positions of responsibility
bull increasing sales figures
bull running a project to change something in your university community company
bull winning an award or prize
bull achieving good results in exams or assessments
bull gaining additional qualifications
bull receiving customer service quality awards
bull managing achievements outside of your studies or workplace such as raising money for charity being elected to a committee
bull achieving as an individual or in group sports
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
60CAREER DEVELOPMENT CENTRE | La Trobe University
2 ways to detail your achievements in your resume
1 Provide details under different sub-headings in your resume
EDUCATION
Bachelor of Business (Marketing) 2011 - CurrentLa Trobe University BendigoAnticipated completion date Nov 2014)bull Invited to join the Golden Key International Honour Society (membership offered to
top 15 of academic achievers)bull La Trobe University Student Career Mentoring Program (2013)
2 Create a single list of examples
ACHIEVEMENTS
bull createdbull awardedhellipbull recognisedhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
61CAREER DEVELOPMENT CENTRE | La Trobe University
Create a strong resume
KEY POINTS
1 Do your research
2 Tailor your resume for each job and every application
3 Identify and communicate your skills and strengths
4 Use action verbs and key words that show you match the skills and other requirements of the job
5 Get input from others ndash online career resources La Trobe University Resume Booth mentors friends
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Online Applications
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
63CAREER DEVELOPMENT CENTRE | La Trobe University
Online application forms
bull 77 of employers have an online application process
bull Designed for you to provide evidence that you have the skills and attributes matching the key selection criteria
bull The selection process has started ndash applications will be either shortlisted or rejected
bull Filling out application forms can be time consuming - allow at least 15 -2 hours per application
bull Good quality applications take time
Source Unigrad 2012
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
64CAREER DEVELOPMENT CENTRE | La Trobe University
Before you start your application
bull Do your research so that you know what the employer wants and what skills they are looking for
bull Research the organisation (company website Linked In YouTube internet search newspapers etc)
bull Research the position (key selection criteria position description)
bull Think about yourself and what you have to offer (your skills experience qualities etc)
bull Use this research to tailor your application
bull Keep your answers structured clear
and concise
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
65CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for online applicationsbull Diarise the application closing date and submit your application
well before then
bull Allow plenty of time to complete the application form
bull Employers often have specific instructions - read and follow these instructions completely
bull Stick to word limits ndash applications that exceed these limits often will not be considered
bull Proof-read to avoid spelling and grammar errors
bull Ensure your documentation uses formal business language
bull Save files in a version that anyone can open
bull Keep a copy of your submitted application
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
66CAREER DEVELOPMENT CENTRE | La Trobe University
Types of questions asked by employers
Open questions
Behavioural questions
Technical questions related to your discipline (eg case study scenario)
Closed questionsRequiring rightwrong or yesno answersMore common in assessment tasks exams tests
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
67CAREER DEVELOPMENT CENTRE | La Trobe University
Example Open Questions
Questions about youbull Why did you choose to study this majordegreebull Tell us about yourselfbull Which of your placements did you like the most The least
Whybull Where do you see yourself in five years timebull What are your strengths weaknesses
Questions about the role and organisationbull Why have you applied for this jobbull What interests you about this positionbull What do you know about our organisationbull Why would you like to work for this organization
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
68CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionWhy do you want to work for the Victorian Public Service as opposed to other graduate opportunities What do you feel you could contribute to the work done by the Victorian Public Service Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (42 words in the question)
Sample Online Question
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
69CAREER DEVELOPMENT CENTRE | La Trobe University
Developing answers to open questions
Demonstrate self-awareness on main issuesbull your skills and qualities both personal and professional bull how you chose this career pathway bull motivation why working in this industry and occupation is
important to youbull what makes you passionate about your work in general and
this job in particular
Link your own story to the industry and the organisationbull use your research ndash what skills amp capabilities are valued for
this position by the organisation and by the industrybull based on this identify your key selling points for this position
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Behavioural Questions
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
71CAREER DEVELOPMENT CENTRE | La Trobe University
BehaviouralCompetency-Based Questions
bull Used at application and interview stages
bull Companies identify the competencies required to do the job ndash these form the basis of the questions
bull ldquoWe can predict future performance from past behaviourrdquo
bull You are asked to discuss concrete EXAMPLES from your own experiences to prove you possess the required competencies
Cuesbull ldquoTell me about a time whenhelliprdquobull ldquoGive an example of helliphelliprdquobull ldquoDescribe a situationhelliprdquo
Types of questions behavioural questions
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
72CAREER DEVELOPMENT CENTRE | La Trobe University
Example Questions
Teamworkldquo Can you give me an example of a time when you have
been part of a team that successfully completed a taskrdquo
InnovationcreativityldquoGive me an example when you had the opportunity to
come up with a creative solution to a problem How did you arrive at the solution
Problem solvingldquoDescribe a situation when you had to solve a problem
that required careful thought What did you dordquo
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
73CAREER DEVELOPMENT CENTRE | La Trobe University
QuestionPlease provide an example of a time when you had to work as part of a team to accomplish an objective Describe the task what your role in the team was and what outcomes the team achieved Please limit your response to 250 words or less
Information that exceeds these limits will not be considered (46 words in the question)
Sample Online Behavioural Question
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
74CAREER DEVELOPMENT CENTRE | La Trobe University 74
Use the STAR Approach
Describe the Situation context Identify the Task challenge you encountered Describe the Action you took Specify the Result or outcome
bull Provide specific examples preferably from last 2-3 years
bull Use real examples from a range of contexts such as your studies placements employment Voluntary work sports mentoring interestsclubs etc
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
75CAREER DEVELOPMENT CENTRE | La Trobe University
Situation Describe the situation environment you were in Include context details and time
Task What did you need to accomplish to deal with the situationWhat was your role concerning the problem issue or assignment
Action What did you do The Most Important Part Set out the steps you took to resolve the situation Provide detail ndash how you listened to the unhappy customer What strategy did you use to manage your time How did you influence your team
Result What happened What did you accomplish What did you learn Promote yourself and your achievementsIf it is employment-related link the result back to the organisation What was the benefit to the organisation
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
76CAREER DEVELOPMENT CENTRE | La Trobe University
How are your responses evaluated
Your answers to behavioural questions are evaluated
bull Each STAR is given a numerical rating
bull Interviewers work to a definition of each competency They focus on Action and Result to determine how effective your behaviour was
bull Each STAR is rated in terms of SimilarityRelevancy (to competency definition) Impact (ie what was the effect of your action) Recency (of example)
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
77CAREER DEVELOPMENT CENTRE | La Trobe University
Behavioural competency
Verbal Communication
bull Clearly explains information and listens to feedback
bull Uses a polite and considerate manner when dealing with others
bull Confidently conveys ideas and information in a clear and interesting way
bull Understands and meets the needs of target audience
bull Sees things from others points of view and confirms understanding
Source VPS Graduate Candidate Guide 2014
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
78CAREER DEVELOPMENT CENTRE | La Trobe University
Example response
Behavioural Question Give an example of when you had to clearly explain information to a person
This is something that I have to do regularly in my part-time role as a sales assistant at my local newsagent We not only sell items from the newsagency but as we are next to a train station that is only staffed from 6am to 2pm we often have inquiries from train passengers Four months ago an elderly lady came in to the shop in a confused state She had got on the wrong train and kept saying ldquoThis isnrsquot the Moorabbin train stationrdquo
(Situation and Task)
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
79CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 1 (with minimal preparation)
I outlined to the elderly lady where she was and explained patiently where she needed to go and I also used a map to do this She still didnrsquot seem to understand after I went through it a second time so I made her comfortable while I phoned her daughter
(Action)
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss was pleased with how I handled the situation and offered me first choice of shifts on the next roster (Result)
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
80CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 (with preparation)
I calmly explained to her which station she was at and I asked her where she had started her train journey that morning I found out she was from Bendigo so was not that familiar with the Melbourne train system and was feeling lost and overwhelmed I made her comfortable by getting her a chair After a few minutes of rest I clarified with her to make sure she did actually want to go to Moorabbin I showed her a copy of the Melbourne train map and explained in a patient manner where she was and which train line she needed to be on to go to Moorabbin When she continued to be confused I asked her if there was someone I could phone for her I phoned her daughter explained who I was why I was phoning and gave her directions to the newsagency (Action)
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
81CAREER DEVELOPMENT CENTRE | La Trobe University
Candidate Response 2 hellip
As a result the daughter drove over to the newsagency and the elderly lady was reunited with her family The daughter was appreciative and wrote a thank you letter to the newsagency My boss at the newsagency has a strong customer focus and wants the newsagency to be regarded as a community hub which will also make his business more sustainable He was pleased with how I had handled the situation and gave me first choice of shifts when the next roster came out (Result)
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
82CAREER DEVELOPMENT CENTRE | La Trobe University 82
Build up your own lsquoskills bankrsquo of examples
Skills Academic studies Placement Internship
Employment Volunteering extra- curricular
Communication
Teamwork
Problem solving
Planning amp organising
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
Interviews
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
84CAREER DEVELOPMENT CENTRE | La Trobe University
The best interview everhellip
85CAREER DEVELOPMENT CENTRE | La Trobe University
Why an interview
The employerrsquos objective is to attract and appoint the best candidate for the job An interview is used to find out
bull Can you do the job Do you have the skills knowledge and experience appropriate for the role
bull Will you do the job Whatrsquos your motivation Are you enthusiastic about the position and the organisation
bull Will you fit in Do you fit into the team within the organisationrsquos culture and workplace environment
86CAREER DEVELOPMENT CENTRE | La Trobe University
Phone screening
bull Many organisations conduct a brief phone interview early in the selection process
bull This can happen when you least expect it If the timing is inconvenient let them know when would be more suitable
87CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for phone interviews
bull Treat a phone interview as seriously as a face to face interview
bull Have your resume and application handy but donrsquot be distracted by them
bull Ensure your phone is fully charged and that you have good reception
bull Answer your phone in a professional manner
bull Take the call in quiet place free from interruptions
bull Speak clearly and smile
bull Ensure that your voicemail message is professional
bull At the end thank the interviewer for their time
88CAREER DEVELOPMENT CENTRE | La Trobe University
Open questionsWhy are you interested in this graduate program QantasWhat do you know about our business PricewaterhouseCoopersWhat would you do differently if you were given the opportunity
Schweppes Australia
Behavioural questionsGive me an example of a time when you used good judgement and logic
in solving a problem St George BankTell me about a time when you saw an opportunity and drove it
forward How did you spot the opportunity Victorian Public ServiceTell me about a time when you lead the team to a positive result
Telstra
Example open and behavioural interview questions
89CAREER DEVELOPMENT CENTRE | La Trobe University
Example Technical questions
Questions may relate to the content of the job a case study a clinical scenario (eg for health science) or current trends within the industry
Can you explain what a public good is why the government may provide public good and give an example Economist stream Victorian Public Service
What do you consider to be the essential elements of an effective classroom management plan particularly when working with a new group Victorian Department of Education
How has online media affected the way we consume technology Telstra
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
86CAREER DEVELOPMENT CENTRE | La Trobe University
Phone screening
bull Many organisations conduct a brief phone interview early in the selection process
bull This can happen when you least expect it If the timing is inconvenient let them know when would be more suitable
87CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for phone interviews
bull Treat a phone interview as seriously as a face to face interview
bull Have your resume and application handy but donrsquot be distracted by them
bull Ensure your phone is fully charged and that you have good reception
bull Answer your phone in a professional manner
bull Take the call in quiet place free from interruptions
bull Speak clearly and smile
bull Ensure that your voicemail message is professional
bull At the end thank the interviewer for their time
88CAREER DEVELOPMENT CENTRE | La Trobe University
Open questionsWhy are you interested in this graduate program QantasWhat do you know about our business PricewaterhouseCoopersWhat would you do differently if you were given the opportunity
Schweppes Australia
Behavioural questionsGive me an example of a time when you used good judgement and logic
in solving a problem St George BankTell me about a time when you saw an opportunity and drove it
forward How did you spot the opportunity Victorian Public ServiceTell me about a time when you lead the team to a positive result
Telstra
Example open and behavioural interview questions
89CAREER DEVELOPMENT CENTRE | La Trobe University
Example Technical questions
Questions may relate to the content of the job a case study a clinical scenario (eg for health science) or current trends within the industry
Can you explain what a public good is why the government may provide public good and give an example Economist stream Victorian Public Service
What do you consider to be the essential elements of an effective classroom management plan particularly when working with a new group Victorian Department of Education
How has online media affected the way we consume technology Telstra
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
87CAREER DEVELOPMENT CENTRE | La Trobe University
Tips for phone interviews
bull Treat a phone interview as seriously as a face to face interview
bull Have your resume and application handy but donrsquot be distracted by them
bull Ensure your phone is fully charged and that you have good reception
bull Answer your phone in a professional manner
bull Take the call in quiet place free from interruptions
bull Speak clearly and smile
bull Ensure that your voicemail message is professional
bull At the end thank the interviewer for their time
88CAREER DEVELOPMENT CENTRE | La Trobe University
Open questionsWhy are you interested in this graduate program QantasWhat do you know about our business PricewaterhouseCoopersWhat would you do differently if you were given the opportunity
Schweppes Australia
Behavioural questionsGive me an example of a time when you used good judgement and logic
in solving a problem St George BankTell me about a time when you saw an opportunity and drove it
forward How did you spot the opportunity Victorian Public ServiceTell me about a time when you lead the team to a positive result
Telstra
Example open and behavioural interview questions
89CAREER DEVELOPMENT CENTRE | La Trobe University
Example Technical questions
Questions may relate to the content of the job a case study a clinical scenario (eg for health science) or current trends within the industry
Can you explain what a public good is why the government may provide public good and give an example Economist stream Victorian Public Service
What do you consider to be the essential elements of an effective classroom management plan particularly when working with a new group Victorian Department of Education
How has online media affected the way we consume technology Telstra
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
88CAREER DEVELOPMENT CENTRE | La Trobe University
Open questionsWhy are you interested in this graduate program QantasWhat do you know about our business PricewaterhouseCoopersWhat would you do differently if you were given the opportunity
Schweppes Australia
Behavioural questionsGive me an example of a time when you used good judgement and logic
in solving a problem St George BankTell me about a time when you saw an opportunity and drove it
forward How did you spot the opportunity Victorian Public ServiceTell me about a time when you lead the team to a positive result
Telstra
Example open and behavioural interview questions
89CAREER DEVELOPMENT CENTRE | La Trobe University
Example Technical questions
Questions may relate to the content of the job a case study a clinical scenario (eg for health science) or current trends within the industry
Can you explain what a public good is why the government may provide public good and give an example Economist stream Victorian Public Service
What do you consider to be the essential elements of an effective classroom management plan particularly when working with a new group Victorian Department of Education
How has online media affected the way we consume technology Telstra
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
89CAREER DEVELOPMENT CENTRE | La Trobe University
Example Technical questions
Questions may relate to the content of the job a case study a clinical scenario (eg for health science) or current trends within the industry
Can you explain what a public good is why the government may provide public good and give an example Economist stream Victorian Public Service
What do you consider to be the essential elements of an effective classroom management plan particularly when working with a new group Victorian Department of Education
How has online media affected the way we consume technology Telstra
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
90CAREER DEVELOPMENT CENTRE | La Trobe University
Preparing for behavioural interview questions
bull Review the selection criteria and think of questions related to each competency or skill
bull Prepare specific examples from a range of recent experiences ndash study placements paid or voluntary work sport hobbiesclubs etc
bull Use STAR approach Practice responding to questions out loudbull Make it clear what you specifically did if you worked in a teambull Describe the Situation and Task concisely so you can focus on the
Action and Result parts of your examplebull Be prepared for negative questions Example - Tell me about a time when you were part of a team that did not accomplish all of its goals NAB
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
91CAREER DEVELOPMENT CENTRE | La Trobe University
Strategies to succeed at interview
Research and preparebull The position and the organisationbull Know yourself ndash your motivation experiences skills etc (What
can you offer )Prior to the Interviewbull Organise your dress journey and ensure your phone is off During the Interviewbull Build rapport using interpersonal skills (eye contact smile firm
handshake)bull Communicate clearly ndash keep it to the point structured and
balanced between not talking too little too muchbull Try to relax
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
92CAREER DEVELOPMENT CENTRE | La Trobe University
Additional interview resources
bull httpcareer-readyblogslatrobeeduau bull Book a practice interview with a Careers Consultant
httpwwwseekcomaujobs-resourcesinterview-questionsbull httpwwwkentacukcareersintervwhtm
bull Youtube employer channels for interview tips eg httpwwwyoutubecomuseraccentureuscareers
httpwwwyoutubecomwatchv=blJwjfDqcvA
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
Interview Activity
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
94CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity
2 RolesIntervieweramp Applicant
Prepare5 mins
Question amp
Feedback5 mins
Swap Roles
Question amp
Feedback5 mins
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
95CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questions Choose one of the following interview questions to answer
bull Can you tell me about a time when you had a problem to solve and found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
96CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Activity - Feedback
bull lsquoInterviewerrsquo provide feedback considering
- the personrsquos eye contact non-verbal behaviour
- how engagedinvolved they were
- did their answer cover all aspects of a STAR
- did they provide a specific example
- how clear structured and coherent was their answer
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
Panel Graduate Employers
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
98CAREER DEVELOPMENT CENTRE | La Trobe University
Panellists
bull Rachel Kelsey Senior Business Partner Bendigo and Adelaide Bank
bull Summer Lawrence Campus Recruitment Coordinator Ernst amp Young
bull Heidi Van Wyngaarden Scientific Consultant Kelly Scientific Resources
bull Nova Barro Graduate Recruitment Consultant KPMG
bull Natalie Gibbons Policy and Program Adviser Victoria Public Sector Commission
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
99CAREER DEVELOPMENT CENTRE | La Trobe University
Interview Questionsbull Can you tell me about a time when you had a problem to solve and
found there were many ways to go about solving it How did you go about solving this problem and what were the steps that you took
bull Tell us about a time when you were asked to do something you didnrsquot agree with how you managed this situation and how you would manage this in the future
bull Describe a situation when you saw a problem and took action to correct it rather than waiting for someone else to do so
bull Can you describe a time when you were not particularly pleased with your performance
bull Can you please tell the panel of a time you were working on either an individual or group task at university and you encountered obstacles and roadblocks on the way How did you tackle these What were the outcomes
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
Thank you
latrobeeduaustudentscareers CRICOS Provider 00115M
Contact Us
Bundoora Level 1 Peribolos East
9479 2459
wwwlatrobeeduaustudentscareers
careerslatrobeeduau
wwwfacebookcomLaTrobeCareers
LTUcareers
- Slide 1
- MasterClass Applying for Internships and Graduate Employment
- Slide 3
- A sample of organisations offering graduate programs internshi
- What are the opportunities to get experience
- Eligibility for formal vacation programs
- What are the opportunities for graduate jobs
- Typical stages of the selection process
- Researching vacation and internship programs
- Tips for researching vacation placements internships
- Graduate jobs info and resources
- Advertised general job vacancies
- Tips for job websites
- Tips for using Recruitment Agencies to find graduate jobs
- lsquoCanvassingrsquo for a graduate job or work placement
- Summary on Researching Opportunities for Jobs and Getting Exper
- Slide 17
- Slide 18
- Why network
- Slide 20
- With whom
- Where
- How to network
- Networking Tips
- Networking online
- Slide 26
- How to use LinkedIn
- Use social media for research
- Gradconnection ndash employer forum sessions
- whirlpool ndash posts by Ericssonrsquos
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Will anyone read your resume
- Will it get you an interview
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Your resume has a job to do
- What do employers want
- Slide 45
- Use your Resume to show employers that you have what they want
- Communicate your selling points
- 1 Where are you heading and what can you offer Career Obje
- 3 ASPECTS of strong career objectives
- 2 What can you do for an organisation
- 2 types of skills
- Slide 52
- Slide 53
- 4 TIPS for communicating your skills
- Slide 55
- Slide 56
- 3 How up-to-date is your knowledge of your disciplineindustry
- 4 What added value or potential do you have Achievements
- Slide 59
- 2 ways to detail your achievements in your resume
- Create a strong resume
- Slide 62
- Online application forms
- Before you start your application
- Tips for online applications
- Types of questions asked by employers
- Example Open Questions
- Slide 68
- Developing answers to open questions
- Slide 70
- BehaviouralCompetency-Based Questions
- Example Questions
- Slide 73
- Use the STAR Approach
- Slide 75
- How are your responses evaluated
- Behavioural competency
- Example response
- Candidate Response 1 (with minimal preparation)
- Candidate Response 2 (with preparation)
- Candidate Response 2 hellip
- Build up your own lsquoskills bankrsquo of examples
- Slide 83
- The best interview everhellip
- Why an interview
- Phone screening
- Tips for phone interviews
- Example open and behavioural interview questions
- Example Technical questions
- Preparing for behavioural interview questions
- Strategies to succeed at interview
- Additional interview resources
- Slide 93
- Interview Activity
- Interview Questions
- Interview Activity - Feedback
- Slide 97
- Panellists
- Interview Questions (2)
- Slide 100
-
Windows Embedded for Point of Service Retail Seminar Microsoft Prague Presenter name Presenter Title
Title of presentation Name of presenter Title of presenter School / Faculty / Division xx Month 201x