TIS Talks Launch - July 23, 2012

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Former and current telecentre.org executive directors present the challenges and opportunities for the telecentre movement in the rapidly changing environment of ICT4D.


  • 1. Welcome toTIS TalksWe believe that todays ICT4D(information and communitytechnology for development)environment presents us with trendsand opportunities with great potentialto generate game changinginnovations to telecentres and theirgrowing number of users.Join us and learn how!

2. Host and moderatorJimena BetancourtTELECENTE SUSTAINABILITY WEBINAR COORDINATORJimena Betancourt is an internationalconsultant with more than 10 years ofexperience in social innovation, strategy andmanagement for sustainable developmententerprises and social businesses in ICT4D. Shehas been involved with the telecentremovement since 2009. Jimena has anMasters in Business Administration fromSimmons College and a degree in Financeand International Relations from UniversidadExternado de Colombia. 3. SustainabilityModelsTrends &OpportunitiesTIS Talks Phase 1.Product Developmentoriented Syrian TelecentreProject BIID N BangladeshPartnership oriented ATN Brasil Colnodo Colombia SocialInnovation Social Enterprise ICT Businessmodelsleveraging ICTfor the Base ofthe Pyramid1. 2. 4. Sustainability is possibleFlorencio Ceballos & Miguel RaimillaTelecentres history & TIS Talks OverviewSustainability ofTelecentres 5. Telecentre.org origins(2005) We initiated telecentre.org with a rather simple idea:how to catalyze an ongoing, global and distributedendeavor to facilitate communities with public access toICT related opportunities. Nevertheless, especially during the first year, severaldebates emerged (or were revisited) as we refinedtelecentre.org approach. I will focus today in 4 of them, related with the very basisof the telecentre movement, its rationale and evolutionduring the recent years.Sustainability is possible 6. Building on paradoxes Many socially valued grassroots initiatives / a devaluationof the perception of effectiveness of telecentres amongsome policymakers at a global scale. Few international organizations with a solid track ofworking and researching with telecentres / A lack ofsystematized proofs of effectiveness return ofinvestment- able to build a new theory of change.Sustainability is possible 7. Building on paradoxes An evolving technological environment reducing cost forsocial innovation / a lag among telecentres to adoptnew technologies to improve their own capacity andservices Telecentres as entry points to information / network /knowledge bases society / incapacity for thosetelecentres to take advantage of those changes in theirown way of working.Sustainability is possible 8. Sustainability is possibleTo a systemic approach As we moved from an idea into a concrete socialinnovation effort, several debates helped to configureour priorities and approaches, especially regardingsustainability: policy, economics, technology andorganization. 9. Sustainability is possibleTo a systemic approach As a response, telecentre.org adopted a systemicapproach, moving away from involvement intelecentre start-up and pilots towards strengtheningexisting telecentre initiatives from an Eco systemicperspective. 1. Building networks 2. Creating content and services 3. Sharing knowledge 4. Connecting people 10. The policy question Despite sustainability issues, the number of initiatives keptgrowing national pilot programs and ambitiousstatements about scaling up telecentres . The very concept of digital divide was questioned bychanges in access to technology mobile telephony, residential Internet penetration and private sharedaccess initiatives (cybercafs).Sustainability is possible 11. The policy question Questions on telecentres effectiveness. Telecentres were-generally speaking- unable to demonstrate andcommunicate impacts, ensure return of investment, andincrease the variety of services they provided tocommunities (McNamara, 2003). The idea of telecentres as public goods was questioned.Shall they be publicly funded?Sustainability is possible 12. A warm network Main asset of successful telecentres is not theinfrastructure, nor the financial capital, but the humanone (champions & leaders) Many initiatives existed, but were disconnected at anational, regional and global level. They did not knowabout each other.Sustainability is possible 13. A warm network telecentre.org envisioned itself not as a program nor afunding initiative, but a movement: a warm network byshared values, affection and trust. If leaders could trusteach other they will be able to engage in associativeefforts (training, business, services). We prioritized on a first moment the face to face, thelocal/national networking rather than the global.Regional and global networks came later.Sustainability is possible 14. A changing technology Telecentre.org started before facebook, twitter and mostof the current social media commodities existed. Ongoing social debate about technologies & innovation:proprietary v/s open software, collaborative v/sindividualistic technologies, social v/s privatelicensing, social networking, etc . IDRC and Microsoftwere organizations historically (and mistakenly)assimilated with two opposite sides of that debate.Sustainability is possible 15. A changing technology Digital divide and information society, were conceptsassociated with access to computing via traditionaldevises. But the gap was increasingly filled bymobile, low cost devises not incorporated to the digitaldivide discourse. Technology neutral approach, appropriateness as thekey element in using technologies to reachdevelopment and increase opportunities.Sustainability is possible 16. New economy at the grassroots Telecentre.org emerged in a time of growing economy. Anew idea on how ICTs could bring wealth to the poor wasalso emerging. New idea of philanthropy as investment in socialentrepreneurship. New landscape and practices fromdonors. Wealth at the basis of the pyramid as the new frontier ofmarkets> Opportunities of scaling up in anetworked, knowledge based economy. Sustainability as a result of diversification and improvementson services provided.Sustainability is possible 17. Florencio CeballosSenior Program SpecialistGovernance, Security and Justice at IDRC.Florencio is a former Program Manager ofTelecentre.org and has served as Board ofDirector for the Foundation.Florencio is an expert on citizen participationand information and communicationtechnologies (ICTs) as tools for developmentof poor and marginalized communities. Hisfocus now is on how technology helpscommunities to redefine the quality andaccountability of governance and states.Sustainability is possible 18. Time to move onFrom Internet and ICT AccesstoInnovation and DevelopmentCentersThe Telecentre 2.0 is within easyreachSustainability is possible 19. Time to move onThink out of the boxSustainability is possibleDont be afraid tobe differentUnleash yourcreativityExplore new grounds 20. Time to move onEven better; create yourownMost Telecentre networkshave developed a uniqueexpertise, knowledge andcapacity, that have yet tobe explore to its fullpotentialSustainability is possible 21. Time to move onUnleash Telecentre Talents & CreativityEnable and empower virtualcommunitiesLead your communities to meaningfuldiscussionsSustainability is possible 22. Time to move onHighlight your knowledgeDevelop and diversifyservicesEvery telecentre servicemust add true value to theend usersSustainability is possible 23. Time to move onThe power of a global communitySuccess is better recognized when impact largenumber of peopleSustainability is possible 24. Time to move onEmbrace the power ofcollaborationBuild a much stronger networkPartner with other networksInvite new partners to joinSustainability is possible 25. Time to move onExpand your notion of partnerships andstrategic alliancesOpportunities are growing in unexpected areasAlways ask yourself; What can I do to change andimprove my current reality?Sustainability is possible 26. Time to move onBring the best of the business world to reachhigher social impactsLearn how to best speak the language of new donorsExplore technologies for better management anddata collectionDevelop and/or improve your business planSustainability is possible 27. Time to move onTelecentre as Social EnterpriseSocial Entrepreneurship a way of sustainabilityA Social Entrepreneur model for Telecentre NetworksSustainability is possible 28. Time to move onTelecentre as a channel for newproducts and servicesTelecentre global reachTelecentre local knowledge and expertiseSustainability is possible 29. Time to move onTelecentre in your phoneConnect your Telecentrewith the mobile industryTransform yourtelecentre in a hub ofmobile servicesTelecentre 2.0Sustainability is possible+ 30. Moving forward - Telecentre 2.0Key components:Global exchangeknowledge 2.0Collaboration atits bestSustainability is possible 31. Moving forward Telecentre 2.0Key components:Connect with private sectors and innovatorsSustainability is possible 32. Moving forward Telecentre 2.0Key components:Develop regional projects with multiple stakeholdersSustainability is possible 33. About the TIS Talks Webinar Series& Pilots opportunitiesWe are presenting you with aliving Laba platform where to cook yourown ideasContinue the discussion onlineSearch for additional informationDevelop new steps in your regionSustainability is possible 34. Webinar series & Pilots opportunitiesWe expect you will:Learn, join, apply, promote, and shareSustainability is possible 35. Webinar series & Pilots opportunitiesHow to join a pilot or initiativeTCF will coordinate how to develop pilots indifferent regionsSustainability is possible 36. TIS Talks Phase 2. Identify potential partners to develop distributionchannels of products and services (E-health, distanceeducation, telecomunications solutions, and others) .Identify solutions for networks management basedin open software applications .Identify solutions to lower hardware cost .Identify partners to develop applications for greaterimpact in the communities served by telecentrenetworks 37. Miguel RaimillaExecutive DirectorTelecentre.org FoundationMiguel is a Social Entrepreneur with over 18 years ofexperience as a founding member of variousmultinational/multicultural initiatives linked withyouth, social development, and social enterprisesthroughout Latin America, Asia, Europe and theUnited States.. Miguel is also the co-founder ofprivate companies dedicated to softwaredevelopment, and coaching of entrepreneurs.Facilitator of new funding partnerships withmultilateral foundations, private investors andcorporations; Developer of Telecentremodels, training content, and methodologies;Leader in the ICT4D concept for under-served andrural communities worldwide.Sustainability is possible 38. Sustainability is possibleNext Steps:1.Complete TIS Talks evaluation format:https://www.surveymonkey.com/s/TISTalks01This is a requisite to receive yourcertificate of attendance2. Join us on Tuesday (tomorrow) tolearn about the Syrian TelecentreProject English : 8:00am GMT Arabic: 10:00amGMT Spanish: 4:00pm GMT 39. Thank you !Sustainability ofTelecentresTelecentre.org FoundationJuly 23, 2012