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Tiger Collaboration
Traditional Tiger
Partners
Traditional Tiger
Integration Points
PBX Serial/IP Mobile Billing Flat File Database/API
Traditional Tiger
ManageCommunications
Expense
MonitorKPI & Performance
DetermineTrunking Capacity
ForensicsQuery & Search
Outcomes
What's Happening in the Market?
“The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging
Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape,
Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool”
The Aragon Research GlobeTM for Unified Communications and Collaboration, 2017: The Race to the Integrated Experience March 2017
What's Happening in the Market?
The way we work has changedDo you work the same way you did 10 years ago? 5? Harvard Business Review surveyed business leaders worldwide about how collaboration is changing within their organisations.
72%
Say “effective team communication” has become more important over
the past two years.
54%
Are investing in easier-to-use collaboration solutions
64%
Report that collaboration with external parties has increased
in importance
The New World!
Speech Video Instant Messaging Conference
Screen Share File Transfer Team Collaboration
The way we work has changed
User Poll
The New World!
Microsoft Office 365 and Skype for Business
Understand Employee Email and Skype For Business Usage
Breakdown Client Activity by Modality
Measure employee adoptionof the Microsoft services
Observe Registeredand Active Users
Identify the devices used toconnect to services
Track the impact of email disruptors
Features include
AlertingReceive notification of events, based on data queries known as Widgets
AnalyticsMonitor activity and present data
Measuring Adoption Measure how the service is utilised
Office 365 Dashboards
Office 365 Device Usage Office 365 Email Activity
Extended Reporting History, not limited to 3/12 months
Observe Registeredand Active Hosts
Deliver information and data to Spark Spaces as it happens
Determine Call Quality
Understand Spark spaceactivities and volumes
Measure employee adoptionof the Spark service
Features include
Cisco Spark
Spark Organisational adoption
Spark Message Metrics Spark Users
AlertingReceive notification of events, based on data queries known as Widgets
AnalyticsMonitor activity and present data
Measuring Adoption Measure how the service is utilised
Cisco WebEx
Features include
No data limits, WebEx only stores 3 months. Once collected in Prism it’s
always available
Observe Registered and Active Hosts to Measure Adoption
Determine Audio preferences(Call In, Call Out, VOIP) & durations
Highlight Customer Engagement –which companies and people are your
organisation working with?
Understand Meeting and Participant volumes
Identify the devices used toconnect to WebEx meetings
WebEx Customer Engagement
WebEx Summary Dashboard
WebEx Client Agent
AlertingReceive notification of events, based on data queries known as Widgets
AnalyticsMonitor activity and present data
Measuring Adoption Measure how the service is utilised
Time for a Demonstration
In Summary?
“Enterprises need to realize that UCC is about an integrated set of communications and collaboration capabilities. Most enterprises will have best of
breed capabilities from multiple vendors. The need to be able to leverage all forms of collaboration and communication is key.
The ability to use different modalities to communicate and collaborate and to do it seamlessly is the promise of UCC. While the integration of the different
modalities of communication and collaboration is in its early stages, enterprises need to look how internal and external collaboration can be improved by offering
users a more seamless and integrated experience.”
The Aragon Research GlobeTM for Unified Communications and Collaboration, 2017: The Race to the Integrated Experience March 2017
The Future
Offer a Holistic Viewof communication
Internal vs ExternalEngagement
DriveUser Adoption
ComplianceDLP and GDRP
Home/Remote WorkerIntegration to calendars
Artificial IntelligencePredict and Plan
Room BookingWhich Technology is Used?
Q&A – Any Questions
Contact us
https://www.facebook.com/TigerCommunications
https://twitter.com/TigerCommshttps://www.linkedin.com/company/tiger-communications-plc
Feel free to ask questions or connect with us
Please visit our website www.tigercomms.com or email [email protected] to find out more…