ticketsolve user group day: sean hanly report
DESCRIPTION
A presentation from Sean Hanly given at our Ticketsolve User Group Day February 2011. Looking at our progress in the last 12 months, our 'manifesto', our new features, where we've been and our plans for the future.TRANSCRIPT
Election Poster
Election 2011
Looking Back
Manifesto
Promises
Questions and Answers
Looking back...
Ticketing in your hands...
Ticketing in your hands...
Your customer
Your data
Your pricing
Your brand(s)
Your revenue
Your innovation
Your vision
Your ...
Highlights reel...Over 90 customers on-boarded
Over 8 million sold tickets managed by Ticketsolve
> 2 million tickets sold in the last 12 months> 50% sold online
On average we increase online sales by > 50%Pavilion went from 25% to 66%
Highlights reel...
Over the last 12 months we have added 35 clientsSome recent clients include Pavilion, Lyric, Model
Over notable clientsAEG – Bon Jovi, Justin Bieber, 02 Arena
Failte Ireland
Entertainment.ie
Feedback...
Sharp edges...
Beware shallow end...
I didn't know you could do that...
Support...
Ticketsolve Election Manifesto
Diamond in the rough
Sharp edges...
Beware shallow end...
Add improvements
I didn't know you could do that...
Support...
With some notable exceptions...
Promises...first 100 days...
Ticket Designer
Status...
Currently been used by support team to make changes to existing tickets.
Timeline: Fully available in 2/4 weeks
Future:Ticket templates per show / event
Ticket template for print at home i.e. A4
Opens up potential revenue streams e.g. sponsorship, advertising
With print at home look beyond specialty printers
Box-office
Status...
Currently been tested and documented by support team.
Timeline: Fully available in ~2 weeks
Future:Optimizations based on user feedback
Adhoc
Status...
Nearing completion for parallel beta release
Timeline: Available in 2-4 weeks
Future:Add extra filtering capabilities
Add flexibility to types of extracts possible
Reports
Status...
New reporting engine liveNew daily reconciliation reports
Timeline: Ongoing over next 3 months
Future:Add extra accounting reports
Better rolled up reporting for event to run to show
Amazon / EC2
Status...
Planning stage with test accounts targeted to be migrated over the next month
Timeline: Should happen 4-8 weeks
Future:Continue to take advantage of EC2 features as
they are released e.g. email service
Provides almost unlimited scalability for future growth
Chip and Pin
Status...
Validation testing with YesPayBeta test with client in March
Timeline: Should fully rolled out over 4 / 8 weeksRequires client setup with bank and YesPay
Future:Optimize user experience based on feedback
3D Secure
Status...
Currently beta testing with one client
Timeline: Should happen 2 / 4 weeksRequires client setup with bank and Realex
Future:Optimize user experience based on feedback
Stored Payment
Status...
Will go into beta test once 3d Secure is fully rolled out.
Timeline: 4 / 8 weeks
Future:Optimize user experience e.g. '1 click' style
shopping
Installment plans
Subscriptions
External Login
Status...
Currently been used by 2 clients
Timeline: 4 / 8 weeks
Future:???
Ticketsolve Mobile
Status...
Beta 0.1 available now dashboard reporting
sales capability
Timeline: will develop over the coming year
Future:Dashboard reporting to event level
Checkin capability
Boxoffice capability
Consumer application
Ticketing in your hands...
Theatre and Festivals
Increase Revenue
Driving Online Sales
Incremental Revenue e.g. Subscriptions, Bundles, Promotions
Through use of Reporting, Analytics, E-Mail Marketing etc. improve effectiveness of marketing decision making.
Decrease Costs
Lower transaction costs
Online Sales
Hosted SaaS – reduced total cost of ownership
Unlimited users