three pillar user experience and usability capabilities
DESCRIPTION
An overview of the user experience and usability capabilities of Three Pillar Software.www.threepillarsoftware.comTRANSCRIPT
User Experience/ Usability
Prepared by Patrick Sheridan10/14/2009
COPYRIGHT 2008 Three Pillar Software, Inc.
Interdisciplinary Skills: User/Task Analysis
• User Research and Discovery
– Personas, contextual interviews
• Task Analysis
• Content Analysis
– Information Architecture, Information Flow
• Discount Usability Testing
– Distributed/Remote Feedback, User Acceptance Testing
• Expert Review
– Heuristic Evaluation
– Prevailing/ Competitive Design Analysis
COPYRIGHT 2008 Three Pillar Software, Inc.
Interdisciplinary Skills: UI Design/ Dev
• Wireframes
• Storyboards
• Design Patterns
• Interaction Design
• Style Guides
• UI Implementation Frameworks
– Ext JS
– JQuery
– SproutCore
– Flex
– Silverlight
COPYRIGHT 2008 Three Pillar Software, Inc.
Interdisciplinary Skills: Agile/UX
• Story (Task) Definition
• Story Dependency Modeling
• Parallel Track UI/Creative
– Crowd-Sourced Design Management
– Rapid Prototyping
• User Centered Design
• Participatory Design– JAD Sessions
• Incremental UI Development
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Personas
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Task AnalysisEnter U-10 Enrollment
Confirm Enrollment Communicate Enrollment Status to Candidate and Firm
Fie
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andi
date
Can
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YES
NO
YES
NO
NO
YES
YES
NO
YES
NO
Requires StateSponsorship?
Contact EmailsExist?
Emails copiesplaced in shared
folder
Emails copiesplaced in shared
folder
Paper Notice ofEnrollment
Determineappointmentrequest date
Validityin Proctor Central
Create Enrollmentin Proctor Central
Paper Notice ofEnrollment
Hold for up to 6months awaiting
sponsorshippaperwork
Email copiesplaced in shared
folder
print/mail paper'Notice of
Enrollment' tocandidate and firm
enrollmentValid?
File U-10 pendingreceipt of state
paperwork
prepare notice ofenrollment to
Candidate and firm
Proctor DB
Send 'Notice ofEnrollment' toCandidate and
Firm
Sponsorshippaperwork
exists in file?
sponsorshipreceived before6 month cutoff?
Return paperworkto Candidate/Firm
U-10 and Check
U-10 and Check
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Story Mental Model
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Story Mental Model
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Story Dependency
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Story Dependency
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Site/Application Maps
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Task Flow
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Wireframes (Low-Res)
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Wireframes (Hi-Res)
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Style Guide
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: UI Spec
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Usability Test Plans
• Follow www.usability.gov guidelines• Methodology
– Participants, Training, Procedure
• Tasks• Metrics
– Scenario Completion, Critical Errors, Non-critical Errors
– Subjective evaluation, Time on task
• Problem Severity– Impact, Frequency, Problem Severity Classification
COPYRIGHT 2008 Three Pillar Software, Inc.
Deliverables: Usability Report
• Follow www.usability.gov guidelines