those were the days…. - apwa · those were the days ... • a basic, initial diagnostic is...
TRANSCRIPT
APWA & PNS North American Snow Conference
4/9/2011pril 2011
1
On CommandTM is a trademark of , Inc.
Getting the Most from OnCommand Services
Bob NeitzelVocational Marketing Manager
On CommandTM is a trademark of , Inc.
Changes in Technology
Those were the days….Computers
– Engine –
– Collision System –
– Other –
– Transmission –
– Brakes –
– Cab –
– Telematics –
On CommandTM is a trademark of , Inc.
Simplify the Complex
Consistency For:� Parts inventory� Diagnostics� Service Tools� Technicians� Drivers
On CommandTM is a trademark of , Inc.
Simplify the Complex
“The differentiation won’t be on the products, but on services”
- European Truck OEM
On CommandTM is a trademark of , Inc.
Web Maintenance Solutions… Solutions Beyond The Truck
4/9/2011
Cost Control
Labor Times
Warranty
Control
Education
On-line Education
Fleet Branded
Training
Parts Info
On-Line Parts
Visual Search
Parts
Service Info
VIN Based DNA
Service Info
Service
Repair Mgmt
Contact Center
On-Line Case View
Support
Customer Solutions:� Service Information� Parts Catalogs� Diagnostics� Cost Control� Case Management� Customer Education
Repair
Engine
Vehicle
Diagnostics
On CommandTM is a trademark of , Inc.
Right To RepairSolutions Beyond The Truck
Recommended Practice/Legislation:.
� RP1210 A/B/C – TMC’s recommended practice (defacto standard) for PC to Truck interface protocol definition
� CARB and EPA – US emission and service information rules OBD II and legislation
� EU5/6 – global effort on emissions and right to repair
APWA & PNS North American Snow Conference
4/9/2011pril 2011
2
On CommandTM is a trademark of , Inc.
Service InformationSolutions Beyond The Truck
Fleet ISIS iService DVD SI Portal Paper
Vehicle DNA Yes No No No
Knowledge Search Yes No No No
Warranty History Yes No No No
Line Set / Serials Yes No No No
Line Set / Serials Yes No No No
Fleet Management Yes No No No
Parts Information Integrated* No No No
Service & Wiring Manuals Yes Yes Yes Yes
Technical Letters Yes Yes Yes Yes
Wiring Information Yes Yes Yes Yes
Availability Fleets & IGP ALL ALL ALL
On CommandTM is a trademark of , Inc.
Electronic Service ToolsSolutions Beyond The Truck
Diagnostic Software:� Engine Diagnostics – ServiceMaxx� Cab / AC Diagnostics – (DLB) Diamond Logic Builder
Diagnostic Cables:� Navcom & NavLink
� Nexiq USB Link� Dearborn DPA 4
� Noregon
On CommandTM is a trademark of , Inc.
Access to Information
Diagnostics Cables
Engine Information Site Special Tools
On CommandTM is a trademark of , Inc.
Service Info
VIN Based DNA
Service Info
Service
Live DemonstrationLive Demonstration(Well almost live)(Well almost live)
On CommandTM is a trademark of , Inc.
Service Information for ALL International® Vehicles– You can view:
• Service Manuals• Electrical Diagrams
• Technical Letters• Recall Letters• Vehicle Specific Information
• Dealer Directory• Service tool catalogue
• Warranty Admin tools• Vehicle Operators Manuals
On CommandTM is a trademark of , Inc.
Features in Service Information:– Service Manuals for International Vehicles and MaxxForce Engines
APWA & PNS North American Snow Conference
4/9/2011pril 2011
3
On CommandTM is a trademark of , Inc.
All products fault codes are in active directories� Link from fault code directly to repair details
On CommandTM is a trademark of , Inc.
Fleet Information Request Tool
� Download sample file template - excel � File has comments – mouse over red tick marks in excel file� Browse for your new file and click “View”
1. Download sample file
and paste your data
into file.
2. Save file the click
Browse and select
file.
3. Click “View” and file
we be available to
you with additional
data.
On CommandTM is a trademark of , Inc.
Service Information – ComplianceFleet Information Request Tool – Output File
� We will send you new file immediately with:� Recall / AFC Status & Recall Information� Warranty Start & Build Date
On CommandTM is a trademark of , Inc.
Service Information – VIN Look-up
Chassis Search
� Enter “Last 8” of any International or IC VIN.� VIN based details
4J092158
On CommandTM is a trademark of , Inc.
Service Solutions
Fleet Menu’s Dealer Additional Menu’s
On CommandTM is a trademark of , Inc.
Service Solutions
Dealer view has communications tools for vehicle updates
APWA & PNS North American Snow Conference
4/9/2011pril 2011
4
On CommandTM is a trademark of , Inc.
Service Solutions
©2009 International Truck and Engine
Notes tool allows customers to upload documents and notes to VIN
On CommandTM is a trademark of , Inc.
Service Solutions
©2009 International Truck and Engine
Critical Dates Warranty Info
Recall Status AFC Status
Service Contacts
Recent Warranty
Computer Cal Levels
On CommandTM is a trademark of , Inc.
©2009 International Truck and Engine
Links directly to extended service contract information
On CommandTM is a trademark of , Inc.
Parts Info
On-Line Parts
Visual Search
Parts
On CommandTM is a trademark of , Inc.
©2009 International Truck and Engine
Components
� Line Set Information� Direct Link to Parts Catalog
On CommandTM is a trademark of , Inc.
Parts Catalog Visual Catalog
� New easier visual navigation
APWA & PNS North American Snow Conference
4/9/2011pril 2011
5
On CommandTM is a trademark of , Inc.
Features and Benefits:– Complete online parts
catalog by chassis number
– Illustrated parts breakdown for improved identification
– Perform cross reference searches on many industry standard and OEM part numbers
On CommandTM is a trademark of , Inc.
Repair
Engine
Vehicle
Diagnostics
Repair Mgmt
Contact Center
On-Line Case View
Support
On CommandTM is a trademark of , Inc.
Service Information – Knowledge
New symptom search knowledge management� Powered by Google search engines
On CommandTM is a trademark of , Inc.
Features in Service Information:– Fault Code and Trouble Shooting Guides
Fault Codes
Fault Description Information
Links to Diagnostic Information
On CommandTM is a trademark of , Inc.
Features in Service Information:– Electrical Diagram Manuals
Wire Number, Color and Size
Wire connector information
Wire spice information
On CommandTM is a trademark of , Inc.
Service Solutions
Supplier Links
� Provides easy navigation directly to many International vendors service sites
Select Suppliers
APWA & PNS North American Snow Conference
4/9/2011pril 2011
6
On CommandTM is a trademark of , Inc.
Service Solutions
Supplier Links
� Click on vendor name to access vendor site
On CommandTM is a trademark of , Inc.
Service SolutionsService Solutions
Managed Repairs
� Status of completed or expired Authorized Field Changes & Recalls� Links directly to document
On CommandTM is a trademark of , Inc.
Education
On-line Education
Fleet Branded
Training
On CommandTM is a trademark of , Inc.
�Multiple computers per vehicle
� Advanced safety and emissions systems
� Loaded with high-tech features
� Require special diagnostics tools and software to interface
� Typically 3 to 4 courses are developed for our own dealer technicians when we launch a new product
Today’s Modern Truck – Driven by Technology:
On CommandTM is a trademark of , Inc.4/9/2011
We offer a variety of training for technicians and operators:� Custom Training Portals – Let us build an
online training portal specific to your needs
� Instructor-Led Education – Training Centers, On-Site and Customized Solutions
On CommandTM is a trademark of , Inc.
Education Portals will put you in control of your technicians training needs:
�Wide range of Web Based Courses– Vehicle
– Engine & Diagnostics
– Navistar Systems
– Vendors – i.e. ArvinMeritor Braking Systems
� Unlimited number of users
APWA & PNS North American Snow Conference
4/9/2011pril 2011
7
On CommandTM is a trademark of , Inc.
Web-Based Courses
On CommandTM is a trademark of , Inc.
Your Name
Customized Training Portal
Personalized
Customize courses
catalog based on
your needs!
On CommandTM is a trademark of , Inc.4/9/2011
Instructor-Led EducationFlexible solutions to meet your requirements: � Eight Training Centers� On-Site Technical Education� Customized Educations Solutions Available
On CommandTM is a trademark of , Inc.
Cost Control
Labor Times
Warranty
Control
On CommandTM is a trademark of , Inc.
Description:• Service Partner is a dealer-provided
maintenance and repair program providing expedited service to customers with fixed labor hours for specific repairs.
4/9/2011 On CommandTM is a trademark of , Inc.
Features and Benefits:• Standardized, fair and consistent labor times across the U.S. and Canada are
guaranteed on 200+ of the most common repairs/maintenance operations• Quick, accurate, detailed estimates
• A basic, initial diagnostic is performed in hours vs. days • Consistent inspection/authorization process• Online fleet portal providing instant access to an arsenal of business-enhancing tools:
– View, approve and track Service Partner estimates – Communications portal providing repair status updates and other details about the repair
4/9/2011
APWA & PNS North American Snow Conference
4/9/2011pril 2011
8
On CommandTM is a trademark of , Inc.
Fleet PortalView Estimates from Dealers in the on-line Fleet Portal
� View / Search for Estimates� Search by Vehicle � Labor Time Directory� Upload Fleet Documents� Manage VIN’s enrolled� Create locations to VIN relationship� Create New Users
On CommandTM is a trademark of , Inc.
Time in Service
Labor time for this operation ** indicates
SP time
Parts pricing at Fleet Charge &
POS
Complete VIN information
Fleet specific instruction
Dealer specific disclaimer
Dealer Notes
Example Estimate
Recall indicator
On CommandTM is a trademark of , Inc.
Cost Control
Labor Times
Warranty
Control
On CommandTM is a trademark of , Inc.
Surplus and obsolete inventory parts return program
An industry unique program to return excess and obsolete parts — regardless of make — with the potential to earn full reimbursement, at fleet cost, through additional parts purchased throughout the dealer network.
4/9/2011
Turn this……into this!
On CommandTM is a trademark of , Inc.
Process Steps:1. Return PartsUnused, obsolete and surplus parts inventory are shipped to one of two processing Centers in the US and Canada. Parts are valued at original carrying cost. In most cases, this will be the original purchase price.
2. Receive Initial Credit PaymentWe credit 25% of the returned inventory amount upon program approval, and the remaining 75% over the duration of the program (maximum 5-year program)3. Apply Credits To New Parts OrdersCustomers purchase just three times the returned inventory amount within the first year of the program. Over the next four years, customers purchase an additional nine times the amount of the initial returned inventory.
4/9/2011 On CommandTM is a trademark of , Inc.
Thank You - Questions