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THOMSON REUTERS WORLD-CHECK ONE

Document Version: 0.4 Issue Date: 20 February 2018

CLIENT ADMINISTRATOR USER GUIDE

Legal Information

Client Administrator User Guide Document Version: 0.4

Copyright © Thomson Reuters 2018. All Rights Reserved.

Thomson Reuters, by publishing this document, does not guarantee that any information contained herein is and will remain accurate or that use of the information will ensure correct and faultless operation of the relevant service or equipment. Thomson Reuters, its agents and employees, shall not be held liable to or through any user for any loss or damage whatsoever resulting from reliance on the information contained herein.

This document contains information proprietary to Thomson Reuters and may not be reproduced, disclosed, or used in whole or part without the express written permission of Thomson Reuters.

Nothing in this document is intended, nor does it, alter the legal obligations, responsibilities or relationship between yourself and Thomson Reuters as set out in the contract existing between us.

Thomson Reuters recognizes that, in appropriate cases, some names used in this publication are the trademarks of their respective companies

This software may only be used in conjunction with Thomson Reuters services. It may not be resold, transferred, reproduced or copied by any means whatsoever (except for back-up purposes). Thomson Reuters does not warrant the performance of non Thomson Reuters equipment or agree to support or maintain non Thomson Reuters equipment. Thomson Reuters does not warrant that non Thomson Reuters equipment will be compatible with the service.

Contents


Contents

Introduction ......................................................................................................................... 6

World-Check One Administrators ............................................................................................................ 6

OnePass Profile ................................................................................................................... 7

Register New OnePass Profile ................................................................................................................ 7

Update Existing OnePass Profile .......................................................................................................... 13

Client Administrator Sign In ..............................................................................................16

Create Group ......................................................................................................................18

Create Group Details ............................................................................................................................. 21 Group Details......................................................................................................................................................... 21 Group Administrators ............................................................................................................................................. 22 Group Members ..................................................................................................................................................... 22 Features ................................................................................................................................................................ 22

Product Entitlements ............................................................................................................................. 24

Product Settings .................................................................................................................................... 24 Subscription Details ............................................................................................................................................... 24 World-Check Screening ......................................................................................................................................... 25 Screening and Resolution Settings ........................................................................................................................ 25

Create Roles .......................................................................................................................27

Create User .........................................................................................................................30

Client Admin Summary ......................................................................................................34

Edit ......................................................................................................................................36

Primary Group Details ........................................................................................................................... 37

Product Settings .................................................................................................................................... 38 Edit Screening Custom Fields ............................................................................................................................... 38

World-Check .......................................................................................................................................... 39 Edit Group Settings ............................................................................................................................................... 39 Edit Settings .......................................................................................................................................................... 42 Edit Resolution Toolkit ........................................................................................................................................... 43 Edit Auto Resolution .............................................................................................................................................. 44

WatchList ............................................................................................................................................... 46 Maintain Lists......................................................................................................................................................... 46 Edit Settings .......................................................................................................................................................... 48 Edit Resolution Toolkit ........................................................................................................................................... 50 Edit Auto Resolution .............................................................................................................................................. 51

Groups ................................................................................................................................................... 52 Edit Group Details ................................................................................................................................................. 52 Edit Group Administrators ..................................................................................................................................... 53

Contents


Edit Group Members ............................................................................................................................................. 53 Edit Features ......................................................................................................................................................... 54 Edit Product Entitlements ...................................................................................................................................... 55 Product Settings .................................................................................................................................................... 56 World-Check Screening ......................................................................................................................................... 57

Export ..................................................................................................................................58

Usage Report ........................................................................................................................................ 58

Audit ....................................................................................................................................61

Appendix A OnePass .....................................................................................................63

OnePass Username Requirements ....................................................................................................... 63

OnePass Password Requirements ....................................................................................................... 63

About this document

Client Administrator User Guide of 64 Document Version: 0.4

About this document

Intended readership

Thomson Reuters Client Services and Professional Services personnel who are performing the Thomson Reuters Administrator role. Thomson Reuters Clients who are subscribed to World-Check One and are performing the Client Administrator role.

In this document

World-Check One is a single platform relationship risk management tool for customer on-boarding, identification and due diligence. It is currently offered as a SaaS (Software as a Service) solution.

This document contains the Client Administrator User Guide of World-Check One.

Feedback

If you have any comments on this document, please contact the Thomson Reuters Risk Documentation team.

Glossary

Term Definition

IEI Iran Economic Interest Data

IMO International Maritime Organization

OGS On Going Screening

PEP Politically Exposed Person

SAAS Software as a Service

TR Thomson Reuters

Introduction


Introduction

This user guide is for using Thomson Reuters World-Check One.

World-Check One simplifies and accelerates the customer due diligence process.

This highly scalable solution is built for single users or large teams to support a highly targeted approach for screening during KYC on-boarding, ongoing monitoring, and rescreening cycles.

It makes remediation quicker and more intelligent and is adaptable to meet changes in regulation.

It is part of Thomson Reuters, the unified platform built to meet the needs of the governance, risk and compliance community.

The software is built to maximize Thomson Reuters proprietary World-Check data, using:

Advanced name matching algorithms

Secondary matching

Filtering

Customizable workflow

Case management

Advanced administrative and reporting capability

WatchList screening

Batch uploads, and

Ongoing monitoring for high volume client names.

World-Check One Administrators

There are three types of administrator roles in the system:

1. TR Admin: Users with this role are Thomson Reuters Professional Services personnel and they are the only Users allowed to create new Client records.

2. Client_Admin: Users with this role belong to the Client organization (i.e. no Thomson Reuters personnel). Client_Admin users can maintain the client and primary group as well as create child groups, users, roles etc. for the particular client.

3. Group_Admin: Users with this role belong to the Client organization (i.e. no Thomson Reuters personnel). Group_Admin users can maintain the group they administer as well as create child groups, users, etc. for the particular group.

This guide refers to Role 2 – Client Administrators.

OnePass Profile


OnePass Profile

OnePass allows you to log on to multiple Thomson Reuters applications and websites with a single username and password. You choose your own username and password; if you forget your password, you can reset it yourself.

Register New OnePass Profile

As a Client Administrator you will receive an activation email by Thomson Reuters containing the URL to access World-Check One as well as a registration key to create your OnePass profile.

Once you click on the World-Check One URL provided in the Activation Email, you will be taken to the OnePass Sign In page.

To set up your OnePass profile, do the following:

1. Click Create a new OnePass profile to display the register a new profile form.

OnePass Profile


2. Populate the Registration Key field with registration key that was sent to you through email. You can Copy the Registration Key from your Activation Email and Paste the registration key into the Registration Key field.

OnePass Profile


Note: If your registration key is not valid, you will be prompted with a message and the text field will be highlighted in red.

3. Give a Friendly Name to identify what type of user you are. Friendly name is the name given to the Product Registration Key to help a user identify its primary purpose (i.e. admin, research, trial) and product if you are subscribing to more than one Thomson Reuters products.

4. Enter your Email Address (must be the email address your activation email was sent to).

5. Click Continue.

The Register a new OnePass Profile form is displayed.

Note: If by mistake you try to create a new profile and you already have an existing profile, after you click Continue, OnePass will prompt you directly to enter your username and password to access World-Check One.

OnePass Profile


6. Enter First and Last Name.

7. Enter your Email Address (must be the email address your activation email was sent to).

8. Enter to Confirm Email Address (must be the email address your activation email was sent to).

9. Enter Alternate Email Address (optional).

10. Enter Username (make sure you make a note of this).

OnePass Profile


11. Enter Password (make sure you make a note of this).

12. Enter to Confirm Password.

13. Select a Security Question from the drop down which you will remember.

14. Enter your Answer.

15. Click Create Profile.

This creates your OnePass profile and adds the specified Registration key. You can also manage this OnePass Profie by using the menu options below:

When completed, in order to access World-Check One, click Return to Accelus World-Check One to display the OnePass Sign In.

OnePass Profile


Note: If you already have an OnePass Profile and you have added an extra registration key with a different purpose. If successful with registration the following page will be displayed:

Once registration is complete, you are notified that the registration key is added to your OnePass Profile. Click Return To Accelus World-Check One to display the OnePass Sign In.

You can now successfully sign into World-Check through OnePass, based on the Username and Password entered when creating your OnePass profile.

OnePass Profile


Update Existing OnePass Profile

To update an existing OnePass profile, do the following:

1. Access One Pass sign in screen and click Update an existing OnePass profile.

The Manage onepass page is displayed.

2. Enter your OnePass Username and Password and click Sign In.

After login, the following page is displayed.

OnePass Profile


3. Click Manage Products.

4. Click Add a new Registration Key.

OnePass Profile


5. Copy new Registration Key and paste it into the Registration Key field.

6. Enter Friendly name e.g. ‘Screener 1’ then click Save.

7. Once done you can click Return to Accelus and you will be able to access World-Check One under the new Registration key.

8. Once you click Sign In you will be prompted to select what user/role you would like to use.

9. Click Continue to access World Check One.

Client Administrator Sign In



1. Login to World-Check One Client Admin through OnePass Sign In.

Note: For further details on OnePass Sign In, refer to Appendix A.

2. Enter your Username and Password.

3. Click Sign In to access World-Check One with Thomson Reuters Administrators rights.

Depending on the role you have been assigned, you could land on the Admin page (if you are a Client or Group Admin) or the Screening page (if you are a Screener). If you have been assigned both Admin and Screener roles, you will land on the Admin page.

Upon logging in, Client Administrator will land on the following page; the client record has already been created for you with a standardised set of defaults:



Options on the left hand panel:

Mystax (Client Name) This is the name of the client organisation, in this instance its Mystax.

Group Click Groups to display the groups page, where you can create/edit groups.

Users Click Users to display the users page, where you can create, edit or delete a user.

Audit Click Audit to display the audit page, where all audit trail of client administrator is recorded.

Roles Click Roles to display the roles page, where you can create and assign roles to users.

Theme Chooser Click Theme Chooser to display the theme settings page.

Create Group


Create Group

A Client Administrator can configure settings that a TR Administrator has given them access to, as well as create group administrator(s), who can configure settings that a Client Administrator has given them access to.

The Primary Group (for example Mystax) is the highest parent group in the hierarchy and it is automatically created when a Client record is added by the TR Administrator(s). It contains the default settings that you would like to use across the different child groups, however each individual child group can be customized as needed/wanted regardless of the inherited defaults.

Client Administrators will be able to create, edit and remove child groups and specify the group features, such as default search type. The users can also add or remove users from a group as well as configure World-Check settings that will apply to all child groups created.

From the left hand panel in Admin, click Groups:

The Groups summary section is displayed.

Create Group


Click New Group to display the Create New Group page.

Create Group


Populate all mandatory fields:

Parent group Parent group is selected by default, cannot be changed.

Group name Enter a group name for the new group.

Compliance Leader Enter the compliance leader name.

Email Enter the email address of the compliance leader.

Default search type for the group Select the default search type (Case Management & Audit or Zero Footprint Search).

Note: Case Management & Audit includes Initial and Ongoing Screening, having created a Case. Zero Footprint Search does screening with no Case creation and no audit trail.

Once all fields are populated and you have selected your default search type for the group, click Create Group. Once the group has been created, the following message is displayed.

The newly created group will appear under the Parent Group name.

Create Group


Create Group Details

Click the new group name (Mystax – Commercial) to display the group summary page.

Group Details

The Group details tab displays all the information about the group.

Note: Any Group under the Primary Group can be turned ON/OFF (activated/de-activated) by the Client Administrator and the Group Administrator can turn ON/OFF groups under its respective group.

You can turn the group to inactive status; click ON to turn the group off, the following message is displayed when group has been set to inactive state.

To turn the group back to active status, click OFF to turn the group on, the following message is displayed when group has been set to active state.

Group active Displays active/inactive (ON/OFF) group

Group name Name of the group

Compliance Leader Name of the compliance leader

Email Email address of the compliance leader

To edit Group details refer to Edit Group Details section.

Create Group


Group Administrators

The Group Administrators tab displays the name and email address of the selected group administrator(s).

Group Members

The Group Members tab displays the list of members associated with the selected group (Primary Group) and their assigned roles.

To edit Group Members details refer to Edit Group Members section.

Features

The Features tab displays the Batch Screening.

You can toggle ON/OFF batch screening at Group level depending on your organisations requirements.

Create Group


If you are using Batch Screening, you must Add Batch Names. Batch Names are used during the Batch screening process to upload batch files against and as filters on the Case Manager page.

Click Add Batch Names to display the Batch Names section.

Enter a Batch Name, for example Credit Cards (Credit Card Applications), Retail (Retail Clients), New Brokerage (New Brokerage Accounts), etc.

The Show check box is selected by default, click to clear the check box if you don’t want the batch name to be shown, but would like to create it for later use (will be displayed in Hidden tab).

Note: If you do not operate using different batch data extraction/feed, you can add one generic Batch Name e.g. Daily Upload.

Click Save to save the batch name. The following message will be displayed:

You can add more batch names depending on your requirements. Once finished adding batch names, the added batch names are displayed in the table:

All tab displays all the created batch names

Shown tab displays only shown batch names

Hidden tab displays only hidden batch names that are currently not shown.

Create Group


Product Entitlements

The Product Entitlements section displays the products the client has subscribed to.

To edit Product Entitlements, refer to Edit Product Entitlements section.

Product Settings

The Product Settings display the subscription details and World-Check and WatchList screening details.

Subscription Details

The Subscription Details section details all information relating to client subscription.

Create Group


World-Check Screening

The World-Check Screening section displays the selected groups screening type and if it has inherited On Going screening settings from initial screening (the setting can be Yes or No).

To edit World-Check settings, refer to Product Settings section.

Screening and Resolution Settings

The screening and resolution settings display the settings, resolution toolkit and auto-resolution settings of World-Check and WatchList screening, which are all editable.

Create Group


For more information on how to edit screening and resolution settings, refer to World-Check and WatchList sections.

Create Roles


Create Roles

The following Roles are pre-defined in the system:

CLIENT_ADMIN: this is the Client Administrator and permissions cannot be changed within this role

GROUP_ADMIN: this is the Group Administrator and permissions cannot be changed with in this role

Case Manager: this is a custom pre-defined role that includes all permissions related to screening/maintaining a case.

Note: You can either change the Case Manager Role by removing permissions or you could create your own custom roles

Resolve a Case Allows you to resolve a case and gives access to the Resolution tab of the resolution toolkit.

Create a Case/Screen Case Allows you to create a case, automatically done after clicking on Screen. You have the option to create a case but not screen it by clicking on the Save button. Screen a case = Allows you to screen a name. Both Create and Screen are required as enabling screen only without the other will not allow you to create a case.

Delete a Case Allows you to delete an archived case (case is removed from the system)

Archive a Case Allows you to archive a case through the Archive button in the Case and Case manager toolbar.

Case OGS Allows you to enable OGS for a case through the Ongoing Screening button in the Case and Case manager toolbar.

Create Roles


Review a case Allows you to review a case and gives access to the review tab on the resolution toolkit.

Assign a Case Allows you to assign an existing case to self or other user, or unassign the case.

To create a new role, do the following:

1. Click New Role button on the upper-right side of the screen.

2. Enter Role Name in the text box.

3. Click on Add All in the Unassigned Permissions area to move all the permissions to Assigned Permissions section, for example:

Create Roles


4. Click Create Role.

You will be prompted with the following message:

The new role will be displayed in the Roles section with its given Permissions on the left side pane:

Create User


Create User

1. To create a user, firstly you must be within the client page in Administrator. For example Mystax:

2. Then click Users to display the Users summary page.

3. Click New User to display the new user form.

Note: If you exceed your user limit, the following prompt message is displayed.

Contact your Sales Representative for further help or alternatively email [email protected].

mailto:[email protected]

Create User


4. Enter First name, Last name and Email address of the new user, for example:

5. Then assign roles to the user.

From the Unassigned Roles you have the options to assign certain roles to the user you are creating. You can assign the following roles:

Screener (client custom made).

All roles.

GROUP_ADMIN (system defined), only create users and create groups under the group you are assigned to.

CLIENT_ADMIN (system defined) you can edit the client, toolkit auto resolution and create any types of group.

Create User


6. Click on the role to assign the role to Assigned Roles section, for example click Screener:

7. Select which Group you want the user to be assigned to by clicking on it (multiple groups can be assigned). You can search for a group by using the Search text field or by selecting the group that is displayed in the list. For example Mystax - Commercial:

8. Click Create User, the following message is displayed once the user is created successfully.

The new created user (for example Roger White) will be displayed in the group Users section.

The User Details tab will display the user details, roles assigned and the registration key, which will be automatically emailed to the user for activation through OnePass.

The new user will need to create a new OnePass profile if not already registered (refer to Register New OnePass Profile for further information.

Create User


The Groups tab displays the group the user is associated with; in this example the user is associated with Mystax – Commercial group.

Client Admin Summary



The client admin summary page displays a snapshot of information settings regarding the client.

Client Details:

Client Name Details of the client name, for example Thomson Reuters

Client Code Details of client code

Client Description Details of client description

Salesforce ID Salesforce ID if used (Thomson Reuters internal use only)

Number of Users Number of allocated users

Number of Searches Number of allocated searches

Number of OGS Searches Number of allocated OGS searches

Subscribed screening types Client subscription on screening types, for example Initial, OGS and Anonymous

Subscription Details:

Subscription Mode Subscription mode of client, for example Regular

Subscription Type Client subscription type, for example Premium Plus

Subscription Dates:

From Subscription started date

To Subscription end date

Products Displays the available products, for example World-Check, Passport-Check and WatchList

Primary Group Details:

Compliance Leader Name of the compliance leader

Email Email address of the compliance leader



Client Admin Click more to display the Groups summary page for creating or editing a group.

Product Settings:

Screening Custom Fields Click edit to display the customised fields for screening.

World-Check:

Settings Click edit to display the World-Check screening settings form

Resolution Toolkit Click edit to display the Client resolution settings form

Auto Resolution Settings Click edit to display the auto resolution settings form

Refer to World-Check Screening for further information.

WatchList:

MaintainLists Click edit to display the WatchList Maintain Lists page.

Settings Click edit to display the WatchList screening settings form.

Resolution Toolkit Click edit to display the Client resolution settings form

Auto Resolution Settings Click edit to display the auto resolution settings form

Refer to Primary Group Details for further information.

Edit


Edit

From the Client Summary page you can edit your client settings.

You can edit the following areas:

Primary Group Details

Product Settings

Edit


Primary Group Details

The Primary Group is the highest parent group in the hierarchy and it is automatically created when a Client record is added by Thomson Reuters Administrators. It contains the default settings that the Client would like to use across the different child groups, however each individual child group can be customized as needed/wanted regardless of the inherited defaults.

The standardised vanilla settings will enable you as a client to start using World-Check One with no further changes, however please review and make any changes, based on your client permissions that would be appropriate for your organisation.

Note: If you are the Group Administrator of a Primary Group you will have permission to edit the Primary Group details or if you are a Group Administrator for one of the child groups(s) then you will only have permission to edit the Group that you have been assigned to and create child group(s) for that group.

Edit


Product Settings

Edit Screening Custom Fields

1. From the Group details page, next to Screening Custom Fields click Edit.

It displays the Custom Fields Configuration form.

Edit


2. Click Add Row to add customs fields to the screening form. There is no limit to the amount of Custom Fields that can be added.

Custom fields are optional and each client can label them as deemed appropriate by typing the label in the entry field. Custom fields are information only fields that can be used to capture reference information when screening a name. The fields can be shown and optional on the Screening page or, if needed, they can be made mandatory; therefore the user will need to specify a value in the field when screening a name.

3. You can remove unwanted Custom Field(s) by clicking on X.

4. Click Save to save the changes or Cancel to discard the changes.

You will receive an email notification for the updated custom fields.

World-Check

Edit Group Settings

1. From the Product Settings > World-Check section, click Edit next to Settings to display the Groups settings page. By default the parent Group level is the same as the Client.

Note: A client can have many groups under the parent group level. Groups under the parent group can have independent group’s settings; the following applies to all levels of group.

Edit


Auto Include New Data Sources You can turn Auto Include New Data Sources ON/OFF. By turning this ON, the users will see matches from sources that have been newly introduced under the Opt-out source list (listed under Sources). Users can expect to see spikes in terms of number of matches as a result of this functionality.

Subscription Details Your subscription level (Standard, Premium, Premium Plus).

Exclude Low Quality Aliases You can turn Exclude Low Quality Aliases ON/OFF (applicable if the subscription is Premium or Premium Plus).

Include Native Aliases You can turn Include Native Aliases ON/OFF (applicable if the subscription is Premium Plus).

Initial Screening You can set the Minimum score threshold for initial screening.

Ongoing Screening You can set the Minimum score threshold for ongoing screening. Select Inherit Initial Search Settings check box if you want to use the same settings as Initial Screening for Ongoing Screening.

Sources You can edit the Sources that may not be relevant at Group level.

Revert Click Revert to inherit Parent Group level settings.

Minimum Score Threshold

The minimum score threshold applies to the matching results based on a technology assisted method of identifying names across two data sets. There may be differences in the names but similarities are still required to be returned in order to capture similar names within the data to account for the unknown differences (aka fuzzy matching).

Fuzzy matching may account for a lot of variations examples of which may be:

Edit


Missing name components e.g. John Smith to John Jacob Robert Smith

Translation of names e.g. Jack to Jaques

Colloquial variations e.g. Thomas to Tom

Phonetic variations e.g. Dixon to Dickson

Minor spelling variations e.g. John Simth to John Smith.

There are a number of different factors one needs to evaluate when choosing an optimum setting. One of those will be the quality of the data you are supplying for searching. If the quality of the data is good, then there is confidence that all name elements have been captured then a tighter match setting should be more appropriate.

The matching engine attributes a score to the World-Check results matching the Screening Name. The score is comprised between weak and exact.

You can set the Fuzzy matching to following settings:

Fuzzy - will return matches with scores from weak to exact

Medium - will return matches with scores from medium to exact

Strong - will return matches from strong to exact

Exact - will only return exact matches.

For further information on matching, refer to the Matching Overview Guide.

Sources

The selection of sources follows the usual parent-child behaviour, for example: select Sanctions parent check box, this automatically selects all the sub sources beneath.

However, individual sources can be included/excluded regardless of the parent settings e.g. Australia DFAT-AS can be included / excluded by selecting the check box.

Sources are the list supplied by domestic and international bodies, where user input data is searched against a match. The following sources and sub bodies are selected by default:

Law Enforcement – Contains lists by law enforcement bodies from domestic to international level.

Other Bodies – Contains lists by other bodies from World-Check (e.g. World-Check Data Research).

PEP (Politically Exposed Person) – Contains lists by PEP bodies from International, National, Local and so forth.

Regulatory Enforcement – Contains lists by regulatory enforcement bodies of various countries.

Sanctions – Contains lists by sanction bodies of various countries.

Special Sources

Special sources are extra lists that are only available if you have subscribed and opt-in:

Edit


INTERNATIONAL – IRAN – IEI – Iran Economic Interest Data – International sanctions against Iran. The IEI Database contains many 10,000s of records of entities believed to have significant and relevant relationships with Iran.

United States System for Award Management (USSAM) - A US government initiative to consolidate procurement databases, which include lists of excluded and restricted parties. All current and potential Federal contractors, grantees and assistance award recipients are required to register in this database. SAM contains organizations and entities that are either restricted or prohibited from doing business with the US government.

Edit Settings

1. Click Edit next to Settings in the World-Check area.

It displays World-Check Group Settings page.

2. Click Edit button to enable edit mode.

3. You can edit the Group Settings, Minimum score threshold, Sources and Special Sources, use the selector to set the score threshold. It comprises of two controls:

Slider – user can move left to right to the desired position

Indicator – displays the score threshold value.

You can set the score threshold by operating the slider left to right.

If you want Strong to Exact matches returned when screening a name, the slider should be positioned between Strong and Exact:

4. You can remove the Sources that may not be you; click to remove tick from the check box, for example, PEP and Other Bodies:

Edit


5. Also if do not require particular sub lists, click on the arrow next to the source name to display all the sub bodies of the selected source. Then click to remove tick from the check box. For example:

6. Click Save to save the changes.

Note: The list of special sources is Opt-In by nature where you would have to opt out selectively, if needed.

7. You can remove any Special Sources list if not required; click to remove tick from the check box, for example:

8. Once you have completed editing the settings, click Save to save the settings or click Cancel to discard changes made to settings.

Edit Resolution Toolkit

The Resolution Toolkit Configuration allows you to specify Statuses, Risks and Reasons valid values as these will be displayed to a user resolving matches.

1. From the Group details page, next to Resolution Toolkit click Edit to display the following:

Edit


The following Reasons are pre-defined on the page:

1. Full match

2. Partial match

3. No Match

4. Unknown

The following Resolution States, Risk and Reasons are pre-defined:

Status Mandatory Notes Risk Reason

POSITIVE No HIGH, MEDIUM, LOW Full Match

POSSIBLE No HIGH, MEDIUM, LOW, UNKNOWN

Partial Match

FALSE No UNKNOWN No Match

UNSPECIFIED No UNKNOWN Unknown

2. You can edit existing resolutions states and Add New Reasons.

3. Once complete, click Save or click Cancel to discard changes.

Edit Auto Resolution

From the Group details page, next to Auto Resolution click Edit to display the following:

You can decide what would be the outcome of the auto-resolution rules:

Edit


You have the option to select Remove from results or Auto-resolve as ‘False’.

Authorised users (TR Admin, Client_Admin and Group_Admin) can specify any secondary matching fields they want the system to use for each source type to help reduce potential false positives. You can edit existing settings.

The secondary matching fields available are as follows:

Individual - Gender, Date of Birth, Country Location, Place of Birth and Nationality

Organization - Registered Country

Vessel – IMO No

You can decide what secondary matching filed to use against each of the available lists (e.g. Sanctions) by ticking the appropriate box in the matrix.

Once you have completed editing the Auto Resolution page, click Save or Cancel to discard changes.

Edit


WatchList

The WatchList feature enables you to upload your internal lists, or third-party lists to World-Check One. Multiple lists can be uploaded and integrated into the existing screening workflow. You can quickly and easily maintain and update the content of an existing record or add new records to a WatchList.

A WatchList can be assigned to selected screening groups to seamlessly integrate with the existing KYC / Onboarding process, enabling end users to screen against both the World-Check data and the selected WatchLists at the same time and on one platform.

Maintain Lists

The WatchList Maintain Lists enables you to create a new WatchList or edit an existing WatchList.

1. From World-Check One menu, click Admin.

The Maintain Lists page is displayed.

2. On the Admin page, click edit link next to Maintain Lists as shown in below screenshot.

The WatchLists page is displayed.

Edit


The WatchList page is displayed. Initially, this page will be blank and displays the generated WatchList once they have been processed.

3. Click New WatchList tab on the top-right corner (as shown in the above screenshot).

The New WatchList page is displayed.

4. In the WatchList Name text box, type a name for the Watchlist.

Note: Non-English, accented characters and non-standard symbols are also supported for WatchList batch upload. For more details refer to Batch File Validation document.

5. In the WatchList Keyword text box, type an abbreviation for the WatchList.

If you hover the mouse over the (i) just under the label of WatchList File, the system will display the following important files you need to download, prior to WatchList batch upload:

The guidelines on WatchList Batch file format and how to upload, click Download the guidelines.

The e-learning video that shows the instructions on how to upload the WatchList Batch file.

The correct format of the WatchList Batch file that you must use (.csv template), click Download the CSV template.

6. Once you have downloaded the CSV template and formatted the file, click Browse to locate the WatchList batch file (.csv).

7. Click Upload.

Note: WatchList Batch File must only be in CSV format and not any other format. The system displays a validation error if you upload a file with invalid extension such as PDF, JEPG, or PNG. For more information on using the correct WatchList Batch file format, see Batch File Validation Guide.

Edit


If the file upload has been successful then a green message bar appears on the screen showing the successful message and a WatchList dialog box also appears showing the status of upload process.

If the file upload has not been successful then a red message bar appears on the screen showing unsuccessful message and a WatchList dialog box also appears showing the status of upload process.

8. If the file does not validate at the point of upload process an error message will be displayed.

For more information on Validation errors and how to correct them, see World-Check One Batch File Validation document.

9. On the WatchList dialog box, click OK.

A message appears as shown in below screenshot.

You can view the progress of the uploaded WatchList batch file on the WatchList Status page.

10. Click the WatchList Status page link to view the status of the WatchList batch file you have uploaded.

The WatchList Status page is displayed showing the summary of the WatchList batch process.

For more information on the WatchList Batch Error Log, see WatchList Batch Upload Guidelines document.

Edit Settings

The WatchList Edit Settings page allows you to determine WatchList screening as mandatory for a selected group and also assign WatchLists to that group.

1. On the Admin page, click edit link next to Settings.

The Group Settings page is displayed.

Edit


2. Click Edit button to enable edit mode.

3. Select the Screening is Mandatory check box if you want to set the WatchList screening as mandatory for the selected group.

4. You can edit the Minimum score threshold using the selector. It comprises of two controls:

Slider – the user can move left to right to the desired position

You can set the score threshold by operating the slider left to right.

If you want Strong or Exact matches returned when screening a name, the slider should be positioned between Strong and Exact:

You can assign or remove the WatchList sources that you may not want to screen.

5. Click the check boxes to add or remove WatchList sources, for example, Client Watchlist 04 and 05.

6. Once you made the choice, click Save then the WatchList will be added to the group and will be included in all future screening.

Edit


Edit Resolution Toolkit

This allows you to configure resolution toolkit for groups.

1. On the Admin page, click edit link next to Resolution Toolkit.

The WatchList Resolution Toolkit Configuration is displayed.

The following Reasons are pre-defined on the page:

1. Full match

2. Partial match

3. No Match

4. Unknown

The following Resolution States, Risk and Reasons are pre-defined:

Status Mandatory Notes Risk Reason

POSITIVE No HIGH, MEDIUM, LOW Full Match

POSSIBLE No HIGH, MEDIUM, LOW, UNKNOWN

Partial Match

FALSE No UNKNOWN No Match

UNSPECIFIED No UNKNOWN Unknown

2. Click Edit button to enable edit mode as follows:

Edit


3. You can edit existing resolutions states and Add New Reasons.

4. Once completed, click Save or click Cancel to discard changes.

Edit Auto Resolution

This allows you to configure auto resolution settings for each group.

1. On the Admin page, click edit link next to Auto Resolution.

The WatchList Auto Resolution page is displayed.

You can decide what would be the outcome of the auto-resolution rules.

2. You have the option to select Remove from results or Auto-resolve as ‘False’.

Edit


Authorised users (TR Admin, Client_Admin and Group_Admin) can specify any secondary matching fields they want the system to use for each source type to help reduce potential false positives. You can edit existing settings.

The secondary matching fields available are as follows:

Individual - Gender, Date of Birth, Country Location, Place of Birth and Nationality

Organization - Registered Country

Vessel – IMO No

You can decide what secondary matching fields to use against each of the available lists (e.g. WatchList) by ticking the appropriate box in the matrix.

3. Once you have completed editing the Auto Resolution page, click Save or Cancel to discard changes.

Groups

Edit Group Details

1. Click Edit in the Group Details area to edit the group details.

Edit


This displays the Edit Group Details form.

2. You can edit the Compliance leader name.

3. You can edit the Compliance leader Email address.

4. Click Save.

Edit Group Administrators

Click on the Group Administrator name to display the Admin user details. You can also edit the user details by clicking Edit.

Edit Group Members

Click Edit in the Group Members area.

It displays the Edit Group Members form.

Edit


1. You can edit the group members assigned to the Primary Group. Use the Add All/Remove All functionality to add or remove members.

2. Click Save.

Edit Features

The Features tab displays Batch Screening settings, which can be toggled ON/OFF at Group level.

For further information on features, refer to Features in the Create Group section.

Edit


Edit Product Entitlements

1. Click Edit in the product entitlements area.

It displays the Edit Product Entitlements form.

Note: The World-Check, Passport and WatchList products can be enabled / disabled for each group.

2. Click World-Check, Passport and WatchList check boxes to enable/disable the checks on the Screening page.

3. Click Save or click Cancel to discard changes.

Edit


Product Settings

The product settings page displays the subscription details and World-Check screening details.

Subscription Details

The Subscription Details section details all information relating to client subscription.

Edit


World-Check Screening

The World-Check Screening section details the client default screening type and if it has inherited On Going screening settings from Initial screening (the setting can be Yes or No).

For information on how to edit Screening Custom Fields, refer to Edit Screening Custom Fields.

For information on how to edit World-Check and WatchList screening and resolution settings, refer to World-Check and WatchList sections.

Export


Export

Usage Report

The Export feature allows you to export a Usage Report detailing the client usage information to a CSV (comma separated value) file format. This feature is similar to the Summary and Detailed Reports and only available to the TR Admin and Client Admin users. The Client Admin can use this information to monitor their client activity.

The key features are:

Report generation managed in the background

System notify the user by e-mail that the report is completed

View and download reports generated by Client Administrators within the same client

Reports available to download for a minimum of 72 hours from completion date; users can download and save reports locally on their servers.

To export a Usage Report:

1. On the Client Summary page, click the Export icon.

The Export dialog-box appears.

2. Click Export.

The progress message is displayed when Export is selected.

3. Click OK.

Export


Note: The selected report is generated in the background, so that the user session is not locked. The report completion time will vary depending on the concurrent reports processing in the background at the same time.

When the report generation is complete, you will receive an email notification. The email confirms that the report generation has been completed as well as the status of the report (In Progress / Completed / Failed).

If the report was successfully completed, it will be ready to be downloaded from the Report Status page.

4. On the World-Check One menu, click Report Status. The Report Status page appears and shows the list of reports.

5. In the Report Link column, click the download link.

The report will be minimized and displayed at the bottom of the screen. The following is the example of the Usage Report.

The Usage Report CSV lists the following usage information:

Client Name

Salesforce Id

Client code

Status

Finalised (Y/N)

Mode

Subscription Start Date

Subscription End Date

Name Transposition

Case Delete (Client)

User Subscribed (Client)

No of Actual users (Client)

Initial Subscribed (Client)

OGS Subscribed (Client)

Export


Group Name

Group Status

Subscription Type

Alias

Case Management & Audit

ZFS

Batch

Products

Special Sources

No of Actual Internal Screening (Group)

Current Actual Cases on OGS (Group)

Cases Archived (Group)

Number of unique cases created (Group)

Batch Screening runs (Group)

Client Admins

Audit


Audit

To access the audit trail of Client administrators, click Audit from the left hand panel to display the following:

Audit Filters:

Administrator Displays all the current Client Administrators; you can filter the audit trail based on a particular administrator.

Action Type Displays the all the different types of actions done by the Administrators; you can filter the audit trail based on a particular action type.

Audit


Group You can select which Group audit trail you are interested in.

Audit Date You can specify From and To date audit trail to narrow your search.

Once you have selected either the administrator or group you are interested in, on the right hand side the audit trail of that particular interest will be displayed.

The audit trail will display the following information:

Administrator - name of administrator

Actioned On – What group or person the event was actioned on

Event – What type event it was for example new user, group update, etc.

Date – Date of the action

Audit


Appendix A OnePass

OnePass allows you to log on to multiple Thomson Reuters applications and websites with a single username and password. You choose your own username and password; if you forget your password, you can reset it yourself.

OnePass Username Requirements

Must be between 8 and 70 characters in length, can be any letter, number or character combination, and is case sensitive.

Email addresses are valid usernames.

Must be unique from all other OnePass users.

Can be saved as a cookie.

Forgotten username can be emailed to user with validation of email address and answer to security question.

OnePass Password Requirements

Passwords must be at least 8 characters in length and include at least 3 of the following 4 characters:

uppercase letters

lowercase letters

numerals

special characters: period ( . ), at ( @ ), hyphen ( - ), underscore ( _ ), pound ( # ), dollar sign ( $ ), or percent ( % )

Do not use an email address as a password

Forgotten password can be reset with validation of username, email address, and answer to security question

Can be saved as a cookie. Please note that if you save both your username and password, and you access sensitive public records content, you will be asked to enter your password again. This re-authentication process will only be required once per session.

© 2018 Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited without the prior written consent of Thomson Reuters. 'Thomson Reuters' and the Thomson Reuters logo are registered trademarks and trademarks of Thomson Reuters and its affiliated companies.

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Document Version: 0.4 Issue Date: 20 February 2018

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