this lab exercise demonstration will show how to...
TRANSCRIPT
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 1 of 27 © Polycom University
Slide notes
This lab exercise demonstration will show how to access and review Call History now stored on the RealPresence Access Director 3.0 system.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 2 of 27 © Polycom University
Slide notes
There are three steps to this lab exercise: first, we will review and modify the current history retention settings on the RPAD system, next we will examine the RPAD Call History for a SIP call and the final step will be to review the call history for an H.323 call.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
Accessing the RPAD with an administrative account, navigate to Admin > History Retention Settings.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 4 of 27 © Polycom University
Slide notes
Using the retention values configured on this page, the system purges the oldest registration history, call history, and registration signaling message records when:
• The number of records exceeds the maximum number to retain • The records have been stored for the maximum number of days
Note that the default number of call history records to retain is 250,000 and the number of days retention is 90.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
To extend the retention time frame to 120 days, simply enter the new value and click Update.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 6 of 27 © Polycom University
Slide notes
Now let's return to the Dashboard...
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 7 of 27 © Polycom University
Slide notes
...and navigate to Diagnostics > Call History.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 8 of 27 © Polycom University
Slide notes
The Search window is already set to show today's calls, so we'll simply change the Signaling Type...
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 9 of 27 © Polycom University
Slide notes
...to SIP...
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
...and then click Search.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
Let's select the point-to-point call initiated by User Two and take the Action to Show Call Details.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 12 of 27 © Polycom University
Slide notes
The Call Info pane shows the call status, duration, signaling type along with originator and destination information. We can see the originator’s SIP URI is [email protected] and the dial string was [email protected].
Now let's take a look at the Call Events pane.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 13 of 27 © Polycom University
Slide notes
The second line item is the INBOUND_REQUEST SIP_INVITE. Click on the Show Message button to see additional details.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
This additional level of detail shows the INVITE details including the transport protocol used (TCP) and the model of the endpoint making the call (RealPresence Desktop for Windows, Release 3.0).
When finished, click OK.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
Click OK again to close the Call Details window.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
Now let's change the Signaling type...
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 17 of 27 © Polycom University
Slide notes
...to H.323...
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 18 of 27 © Polycom University
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... and then click Search to list today's H.323 calls.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 19 of 27 © Polycom University
Slide notes
Select a call from the list and take the Action to Show Call Details.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 20 of 27 © Polycom University
Slide notes
The Call Info pane for an H.323 call also shows the call status, duration, signaling type along with originator and destination information. We can see the H.323 ID and e.164 alias information for the originator and the dialed digits of 5158.
Now let's take a look at the Call Events pane.
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Breaking News Lab Transcript: RPAD 3.0 Call History
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Slide notes
The first row shows the INBOUND_REQUEST for RAS Admission or the ARQ for the inbound call. Click Show Message to see more detailed information.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 22 of 27 © Polycom University
Slide notes
Click the button to Expand all...
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Breaking News Lab Transcript: RPAD 3.0 Call History
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...to reveal the RAS messaging for the inbound Call Request. The Destination and Source information can be seen here.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 24 of 27 © Polycom University
Slide notes
Scrolling to the bottom shows the bandwidth requested and the name of the H.323 gatekeeper.
Click OK when finished viewing the ARQ.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 25 of 27 © Polycom University
Slide notes
Click OK again to close the Call Details window.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 26 of 27 © Polycom University
Slide notes
This concludes the lab exercise demonstration of RPAD version 3.0 Call History. In this lab exercise, we modified the history retention settings on the RPAD system and examined the RPAD Call Details for both a SIP and H.323 call.
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Breaking News Lab Transcript: RPAD 3.0 Call History
Page 27 of 27 © Polycom University
Slide notes
Thank you for taking the time to view this lab exercise demonstration on the Call History feature of the RealPresence Access Director.